Cannot say enough about the excellent experience we had with Synergy. The owners, Michelle and…read moreAaron, helped bring incredible audio/sound to our home. They helped us articulate our needs, make a plan with the options that were best for our family and home, and their team was incredible when it came to installation: detail oriented, respectful of our space and patient in teaching us how to use everything. We now how incredible sound/music in our indoor and outdoor living spaces. A+++ all around.

Great service and quality of work!! They are very responsive. Clear communication and expectations…read more Great job!

I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

We hired Element Integration to mount some TVs and install additional speakers in our house. They…read moredid an awesome job and at a reasonable price. They always made sure we understood what they were going to do and where for any significant matter during the installation process. They also addressed a concern we had about a visible plug. They were thorough and cleaned up throughout. They're also nice guys and easy to talk to. Karl, Jeff and Danny are a great team and went above and beyond. Would definitely recommend them.

Scott did an amazing job on the install of a 55 inch frame TV. He also showed me how to use it…read moresince I was unfamiliar. We liked his install so much that we bought 65 inch TV for the family room and he brought the adjustable frame for it to attach to the wall so that it looks like it's floating in the niche. I would definitely recommend him without hesitation. He was also very easy to schedule. Came on time. Very good with time management.

Scott was on time, knowledgeable, and very strong. He took down our…read more 77" tv from above our fireplace and carried it out by himself. Then, at our new home mounted it on the wall pdq. Added a sound bar(difficult attachment). He worked super fast and made a tough job look easy. Highly recommend him. Bob A.

What a great person to do business with. Kevin has been such a pleasure and so professional in…read morequoting, answering questions, installation and after install questions. I would recommend Kevin with Burroughs Systems to everyone in the Greater Raleigh Area. Please allow him to come by and give you a quote. I had a special need for my security system and had 2 other companies that said they could do it and both failed miserably. And wanted an outrageous price, but I needed it installed and had to pay them. But ASG and CPI both failed to do what they said they could do. When they failed and lied to me I found Burroughs Systems and he jumped through all the mess the other companies created and installed in time and had us up and running as promised. It is so refreshing to find someone who is so responsible.

5 Stars!! On Time and on Budget. Kevin knows his stuff and is very professional!!…read moreWill do business with again.

The item arrived on time, but I had questions about the setup(it was a foreign made item, and…read moremanual was a bit weird.) The support I received from them was mediocre. I could have bought this item at Walmart, but I chose them for the reputation...live and learn!

3 strikes & you're out in my book!…read more 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance!

I called Jr. the day of and he was installing my Tv less than an hour later. Super quick quality…read moreservice with affordable prices. He was also very friendly. I can confidently say that if you ever need mounting work done in your home he's the one to call!

Jay is basically a con artist! Stay as far away from him as possible. I would say he did half of…read morethe job, and then left leaving me with a non-working TV. He indicated that he would return in a few days. Two weeks later he still has not come back to finish the job. He has more than a plethora of excuses - I just got Covid (which I have heard is a very convenient one), my truck got a flat tire and I'll be there soon. Does he arrive any time after I had spent the entire day waiting for him? NO! NO! NO! Now he claims the job is done despite all his previous communication. He is a full-fledged liar no matter how you look at this. Other reviews at other sites that Jay can't take down indicate this same situation. Jay has a handicapped placard that he uses even when asked why. He claims that he was "blown up" in Iraq, but to do the job he does - lifting large tv's by himself, all the electrical work that requires being on a ladder, and other jobs that require agility and balance. To qualify for one a handicap placard, he requires that one has great difficulty walking. Really???? Does he need one? I don't think so. Jay asks that you make out the check to "cash" which makes me think that he is skirting the IRS. It was difficult to figure out how to get back in touch with him when he didn't come back, but I found him by looking up his phone number and double checking it on the internet. I could tell you more about Jay, but this is representative of the difficulties I have had with him. I STRONGLY believe he is a scam artist and a con man. If everything goes perfectly, then you are lucky. I learned from this mess that I should never have written a check for the full amount, and I should have made it out to him personally. He is very slick and smooth. BEWARE!! BEWARE!! BEWARE!! BEWARE!! BEWARE!! BEWARE!!

I was having issues with my WiFi signal reaching my entire house. I had two different companies…read morelook at it and they were stumped other than having to rewire my entire house. Then I called Dr. Video. He came ahead of schedule to scope out my problem and ended up spending 1 hr with me coming up with multiple solutions. Ultimately, he left and fixed my issue with a simple solution that did not require any wiring at all. I would recommend Dr. Video without hesitation and plan on calling him next time I need help. Thanks Dr. Video!

From the owner: Dr Video, Inc is an electronics consulting company founded in 1986. It is still owned and operated…read moreby Dr Steven Barry. We do our very best by meeting with you at your home, determine your needs, wants and desires, then try to find the most effective and efficient way to get the results you are looking for. Whether it be simply a flat panel TV and installation, a system simplification, or going through your bills and finding ways to get the bills down (since they have gotten out of control ) Dr Video does it all. After 37 years in the business we understand that todays systems are STILL to complicated, we do our best to give you the simplest system possible.

I scheduled an appointment with HelloTech, but the technician never showed up. I waited around and…read moreonly got vague updates through chat that they were "working on assigning a technician." Hours later, still nothing. What made this worse is that I had to ask multiple times what was going on they never proactively updated me. Eventually, I had to cancel the appointment myself. this was still a complete waste of time. If you need reliable service, look elsewhere. I can't recommend HelloTech after this experience.

They are rather deceitful in their pricing. As I went to check out, there were fees for different…read morethings that added considerably to the bill. They were also a high-pressure company to grab you as a customer.