I've been coming here for the last 5 years. 2 oh those for my Frenchie and 3 of those for my…read moregeckos. Never once had an issue with customer service. You might get the accessional kid employee that is only there for a dollar but it's not affecting me lol Great people. Clean environment

Petsmart in Gainesville, VA has been extremely unprofessional. They changed my dog's grooming…read moreappointment several times without providing any acceptable justification. Their lack of organization and respect for customers' time is very disappointing. I do not recommend this location for grooming services.

When I dropped off my dogs to get groomed Kaitlyn, informed me that because my little dog has some…read moretangles in her hair that she was going to have to Shave some of it off, she never mentioned that she would be completely shaving her hair off. You can tell that the groomer did not care since my other dog was more tangled and he looked perfect. We asked for a teddy bear and they gave us a rat look a like back. We will never bring our dogs here again I don't she looks like a dog from the walking dead.

I had a great experience with Ayla as my new dog groomer at Pet Smart Manassas VA in Bull Run…read morePlaza. She was very friendly and reassuring to me. My dog is quite hyper but she approached her with confidence and Mochi took to her right away. Ayla did a great job for me and I will certainly request her next time! She has a flexible schedule also. GREAT JOB!!

Never meet more racist people in my life, I was purchasing a 20 gallon tank with all the add ons…read moreand we also wanted to get 3 fish and 1 snail but the lady looked at me and said no, yes most likely because we were a Latino family. I asked for the manager and the manager Brit, would even listen to me, I had two other tanks for the fish and plenty of space the 3 small fish I wanted to take. Been shopping here for as long as I had my 2 cats and they just lost a customer that speeded 100s of dollars in cat, dog food and other miscellaneous things for them. Please don't waste your money here and go somewhere else, unless you want to be treated as a second class citizen. Owner of the store are you with loosing sales because your racist staff??

Customer service was TERRIBLE. employees told me i couldn't look at the cats & that we had to exit…read moreRIGHT THEN AND THERE because they were closed even though we walked in 10 minutes before. They close at 8pm and it was 8:01pm I was getting ready to walk out until she started being rude and started yelling, threatening to call the cops and was kicking me out because i took two extra minutes looking at a cat. I will absolutely be taking this to corporate so they can reconsider who they have hired and reevaluate their customer service values. This happened 08/06 & i didn't catch her name.

I have taken my Cavalier here twice and both times they did a perfect job. I met the owner who was…read morevery friendly. I love to support our local small business owners.

I've given Stat Dog Salon multiple chances, but this last visit was the final straw. I brought in…read moremy miniature schnauzer for grooming and, as usual, they asked whether I wanted a traditional schnauzer cut or the same length all over. Of course, I clearly asked for a schnauzer cut. When I came back to pick her up, they had once again cut her fur the same length all over. This isn't the first time this has happened, which is why it's especially frustrating. The only part they seemed to get right was leaving her beard, but the rest of the grooming completely ignored what I requested. I tried to be patient and gave them several opportunities to get it right, but at this point, I've lost confidence in their ability to follow simple instructions. Unfortunately, this was their last chance. That said, the staff is very friendly and they treated my pup well. But what's the point if they don't do what you have paid for? Maybe they just don't know how to do a Schnauzer cut.

I'm glad to have a pet supply store close to home to run into if needed. The prices are inflated,…read morebut I guess with the internet now days, you can get anything cheaper if you can afford to wait a day or two for shipping. Unfortunately for me, I needed something NOW, so I ran into Unleashed. The employee was very kind, friendly and helpful. A little too helpful, as he was trying to diagnose my cat, and getting a little too into what my issue was. I didn't feel like explaining my entire life history to him, that this wasn't my first cat, and I'm familiar with X Y and Z.. I just wanted to get in, buy my product, and leave. But he wasn't rude...just overly helpful, if that should be an actual problem. The store was very clean, and the products are fairly easy to find. I'd return again if I needed!

Awesome staff that is working at unleashed in Bristow, they were very helpful!! Bought stuff for my…read morepups today and I couldn't be more happy with how helpful the staff was and how well I was treated by them!! I didn't even know about this store in Bristow until I did some research so I added them to yelp so everyone can go visit!

I use to take a cat here for grooming, last appointment i went in and it was alll new staff, no big…read moredeal however when my kitty came home she was riddled with flees. Customer service quality has gone way down and they don't ever return their voicemails, trust me ive left a few over the course of a few years with no callback once.

Always love bringing my doodle to Polished Pooch!! Service is top notch and my pup always comes out…read morestunning

Kelia was the most amazing trainer for me and my dog. He was an anxious, dog reactive guy, and it…read moreaffected every part of how and when we interacted with the world. Since he's worked with her over the five-week training period, he's made a complete 180. Now we're able to walk around the city and not have him bark at every dog we see on the street. I want to point out that because my dog is innately anxious, it affects his physical state too with eating and other issues. Kelia shared that she used to be a vet tech and made me feel the most comfortable and confident with helping me set up a plan for when he might have an episode due to the transition and what all would take place to ensure he would be okay, loved, and healthy. Long story short, she cared for him for the days he was struggling, kept me updated, and he came out of it because she was purposeful, knowledgeable, and more than capable to handle the situation. I can't recommend Kelia enough for anyone seeking support and/or confidence in how they can better work with, love, and respect their dog. Bonus, she's genuinely such a joy of a human being!

Our family highly recommends Controlled K9! We adopted our boy Mortimer last year after he had been…read moreliving as a stray, and we were really struggling when he came home with basic manners, reactivity, and having him settle in with our other dog. We ended up sending both of our boys for a six-week board and train with Kelia. It seemed to only make sense to send both dogs so they would have the same baseline training. Kelia was amazing! She kept us informed just about every day with videos and texts so we could see that the boys were happy and making progress. When Kelia brought the boys home, she spent a few hours with us, showing all the commands and techniques that she taught them, so we had a seamless transition. The "place" command alone has been lifechanging. (Although as you can see in the picture, they sometimes refuse to use separate mats, LOL.) We use the command before we feed them, initially when guests come by, and when we just need them to settle down a bit. It has reduced the stress and chaos in our house tenfold, and we actually can see the boys relax when they know they have a place to go and chill out. Kelia also gave us the tools to make leash walking and general obedience so much more successful. There are a lot of options out there for training. What set Controlled K9 apart for us was (1) our boys lived with Kelia, her family, and her dogs during training - they were not staying in a kennel and were in a real-life, loving environment, and (2) the promise of lifetime, free follow-up support. The boys have been home now for about 3 months. The training has stuck, and we feel like we really have the tools we need to make life pleasant for all of us, including the boys. Kelia has also proactively checked in to make sure things are going well, provided tips on the best way to reinforce training, and has responded quickly when we have follow-up questions, including offering a visit. Over three months later, we are still completely satisfied with the training and support provided by Controlled K9 and Kelia, and we would use them again in a heartbeat.

We are so happy to have McKenna do our little Bailey the last 2 years. She is very professional…read moreand Bailey is excited to see her each visit by her Mobile Van. Not having to drive is a plus and saves much time. Highly recommended.

My pug and Cavalier puppies have been groomed now two times. I highly recommend Danielle! Always on…read moretime puppies are very comfortable and well attended!

I've been a loyal customer between locations for nearly a decade. I'm disappointed and upset that…read moreat this point, I've lost any semblance of trust for them and cannot leave my animals with them. Twice in the last several months, my dog has been injured by other dogs. The first time she ended up with a hole in her ear from a bite, which they called and informed me about. I went to get her and she was oddly in good spirits but has a gnarly tooth hole in the tip of her ear. I monitored overnight and cleaned her up, since emergency vet visits after-hours are costly and the injury wasn't life-threatening. We lucked out in that instance, and I wish that was the end. Maybe it should've been for me, but I know dogs will be dogs. It bothered me, and I ignored a gut instinct telling me it could've been avoided by better temperament monitoring etc. I wish I'd listened. January 2025: the long and short of it is that at pickup time the excited dogs tend to go bananas and cluster by the door. Apparently not one but TWO dogs got aggressive in this moment when my dog was being jumped on and signaled with a 'yelp' that she wasn't a happy camper...and the other two dogs involved (daycare's details, given to me from camera review) did not appreciate it; one left a tooth gouge so deep in my dogs back that it actually looked like a long, gaping incision - that we had to take her and our other dog in tow immediately to the emergency vet where she was sedated and required surgical care and 2-3 weeks of follow ups, stitch removal, and for me to take several days off of work to monitor and nurse her to a comfortable point so I could return. $1000.00 later, I've now asked them several times via email for what my recourse options were. No acknowledgement. What's worse is the acknowledgements I did get avoid addressing those comments or concerns, and are simply "Ok great thanks for keeping us posted!" They'd only reply with their best wishes for my dog, and that they'd make sure the other two dogs weren't in open play with mine - plus a "warning." Conveniently, no acknowledgement of my concerns about the financial hardship or questions about what my next steps were. I read the fine print in my liability with them on day one: you are responsible for any costs or repercussions of property damage, injury, etc. caused by your pets and Dogtopia was not. Which is fine, I signed it with full knowledge that could happen; dogs will be dogs. I had to put this issue on hold for a bit as the winter was not kind to us circumstantially. Now it's time to see if my dogs are ready for daycare again and some grooming, and things have calmed a bit so I could give this my attention yet again. 4/23/25 I sent a final email to them about it, and not shockingly at all, zero reply or acknowledgement. At least, not until I asked a very direct question - which I will get to momentarily. Initially I wanted to ensure that 1) the dogs who were warned would not be in open play with mine, so I wanted to warn them we were coming so they could be especially mindful (as you can imagine, my paranoia is in high amounts all things considered) and 2) if I could inquire about how to contact the two other dog owners to discuss the costs of the injuries further. I was quickly told no, they don't share pet parent info. I replied and said well, I read your liability rules you made me sign and they say that pet parents are solely responsible for the consequences and costs of their dogs damage or injury. So how do you expect me to accomplish that if you won't give me that info to make contact? It's now been a week, well past the reasonable time to reply to an email, so I can only deduce that yet again I am being ghosted and I'm done trying to remedy this with people insistent on being unprofessional and avoidant. I suppose I will have to take further recourse against the daycare if they won't follow their own policies. This is deeply saddening that I've spent probably in the thousands of dollars in 10 years just to lose this option for my girls. And to be treated like a casual afterthought when if I were the recipient of that last email, I'd at least sense the importance of a reply nonetheless maybe involving someone of actual authority and tenure there to help manage my request. Make no mistake, it will be settled as I don't intend to shrug it off. I just wish it didn't have to be the hard way, as I've had enough of that all things considered. I don't want to tell other consumers "stay away!" because that's not my place. But this has been my experience.

On Thursday, June 19, 2025, at approximately 3:30pm, our dog was severely injured by another dog at…read moreDogtopia Gainesville. We were told that the two dogs were playing and then the other dog became aggressive and attacked our dog, biting him around his ear, causing profuse bleeding and severe damage. After we rushed over to pick up our dog to take him to the vet, we later received a call from the General Manager who stated that when a staff member tried to stop the attack, she was then bitten by our dog who was still under attack. She stated that their protocol is to call Animal Control when a dog bites a human and that our dog would need to be quarantined for 10 days. When we spoke with Animal Control, they said they were not given the entire story and were unaware that our dog was under attack at the time of the alleged bite of a staff member. To date, Dogtopia Gainesville has refused to provide a written Incident Report or any video footage of what happened between the two dogs and what happened when the staff member tried to intervene. Our next step will be to contact the Corporate Office to get a better understanding as to why we have not received a written Incident Report and video footage of what happened.

The place to buy raw dog and cat food. Very friendly my order is always available when they say…read more Very knowledgeable about their products

From the owner: Miss Kibbles has the largest selection of raw diets in Gainesville, VA with a strong emphasis on…read moreholistic natural care. Homeopathic and herbal remedies. Strong expertise in both dogs and cats. Special emphasis on nutritional support. You will only find the best in customer service and pet care at Miss Kibbles. All of our pet experts are here to help you and your pets in every way we can. Types of Pets Miss Kibbles Carries Food and Supplies for: Dog - Cat Pet Services We Offer: Dog Bakery - Nutritional Counseling - Pet Adoptions - Pet Store Service Areas: Gainesville, VA