Sita World Tours and their agent--Surya Suseelan--are both great to work with when planning a tour. She responds quickly and is always available to answer questions about your tour planning. The rates thru Sita World Travel are the lowest I have found after doing a lot of research online. If I owned a travel agency I would try to hire her as her customer service is excellent! Holly Kamen read more

Sept '23 my gf Sarah and I booked a trip to Israel for Nov '23 thru SITA World Tours (and of course paid for travel insurance). Due to the Israel attack 10/7 we were forced to cancel. Sita offered us a credit to use within a year to which we denied, after all we had insurance and this is a WAR. Here we are now 4 months later and SITA REFUSES to refund us over 8k! #ralfkorbner has zero ethic or is completely racist as I told him there is no way, I, as a #Jewish woman, could travel to Israel during a WAR! NEVER EVER EVER and I mean EVERRRRRRR, use SITA #travelagencies or trust Travel Insured International to protect your money. #sita #sitaworldtours #travelinsuredinternational read more

This company is set up to rob you of your money. Don't book any tours with them. once they get your money their customer service disappears. They have no honesty in their refund policy. They are trying to rob me over$5000.00 because there was a problem with the Airline and I couldn't join the tour as scheduled. Stay away or you can lose money for no fault of your. They will not even give you a credit. read more

On their website they state prices clearly for different dates and for double occupancy and single occupancy. When I called them to make a reservation for one person over the holidays their representative told me that he had to check the solo traveler price and the holiday price. So what they put on their website is a teaser, not a real price. I asked for a supervisor, but miraculously there was none available. This company sounds like a scam. Stay away, and read other reviews! read more

I just returned from their Kenya tour and was horribly disappointed. The trip was supposed to be about the wildlife but we ended up spending most of our time driving long distances between parks. There was a 2 hour game drive in the afternoon on our first day, 2 hour game drive in the morning on another and what was supposed to be an all day game drive at Amboseli which ended at 1:30pm. Our worst day was when we spent 12 hours in the vehicle going from one park to another. I emailed Mary about my displeasure and heard nothing from her for 24 hours. I emailed again and was told that she was "collecting reports from the field" and would then get back to me. I've been back from the trip for 5 days and have heard nothing. Appalling customer service, stay away from this company! read more

I used SITA to book a trip to the Philippines last year, and had a great experience. I didn't want a typical package tour, so they worked with me to customize the vacation that I wanted. Great customer service and follow up to make sure that the trip went well. I would definitely consider using them again in the future. read more

I can't say enough about this company! They made my trip to Thailand absolutely unforgettable and easy. I appreciated the easy transition from the airport to our hotel and our guide grabbing our bags and finding our car! After the long flight and jet lag that was definitely appreciated!! The foodie tour in Bangkok was one of my favorite activities, don't pass it up! The communication with all staff was quick and efficient and made this the easiest trip to plan and the best one yet! I was able to customize my own trip and the advice/ recommendations from staff was incredible. Our tour guide for our food/temple tour at night was amazing and made us feel so welcomed. Thank you guys for giving me a trip of a lifetime! read more

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I give Sita world tour a 0 out of 5. I give them a 0 because my mom went to Peru and she went with friends and they almost died multiple timesIt is not ok what they did. They took them snuck them on a train. They told them ' if you want to go to Machu Picchu you have to be ready in 5 min and they ran onto the train tracks when a train was going there direction. I am very upset . This is not ok so I recommend you to not use this company. read more

SITA World Tours - Travel Services Near Me - Encino, California

Our family of four had a great experience on the Highlights of China Tour in January, 2018 coordinated by SITA World Tours. Local hosts were knowledgeable, organized and friendly. Hotels, food, transportation and cultural activities were excellent too. read more

Great website and travel offers. The staff was able to address all my travel questions regarding booking, airlines, timings, activities, and destinations. They took care of all our bookings for a large group from rooms, transportation, dining, chilren activities, and the prices were better than direct booking or other site offers. I look forward to booking more trips through them. read more

Our travel advisor booked our Machu Picchu 5-day add-on(cruise before) through SITA. Can't say enough about the Peruvian tour(Cusco and Machu Piccu) we experienced. Customer Service was outstanding! The tour guides were professional, personable and well educated in all that we visited. Can't say enough about the hotels we stayed in-OUTSTANDING & the professionalism of the staff, including Condor Travel employees that transported us to and from hotels and Machu Picchu train were always on time and courteous ; they were ALL magnificent. We look forward to our next foreign excursions with your teams. read more

This summer, I went on the China Discovery 10-day tour with my family. First off, if you're going to China, do yourself a favor and go in spring or fall. We went in July, and it was boiling, about 100 F (40 C), and HUMID. I would also very much recommend flying business class for the flights to and from China. Very expensive, but very worth it. It's nice to get to lie down to sleep. For me, jet lag wasn't too much of an issue, even though the time zone is a complete 12 hour difference so day was night there. Melatonin helps. I also tried to stay up the night before the flight so it was easier to sleep at our day, their night. One of the best things I liked about this trip was that they have small group sizes. It has to be less than ten, and my family was lucky enough to get to have just us on the tour, no strangers. Souvenir guide: The government-owned places, according to our tour guides, only sell legitimate products, no fakes. I would recommend making purchases there. If it's privately owned, either it caters to westerners and is a huge ripoff (even with haggling), or it's all fake. Based on what our guides told us, if you want pearls? Go for Shanghai. Silk? Go for Suzhou. Terracotta warrior statuettes? Go for Xi'an. Oh, and the Wild Goose Temple in Xi'an will also write your name in Chinese calligraphy for a small fee. Beautiful paintings, too. Warnings: The pollution is bad, especially in the big cities. We didn't end up using the face masks we brought, but we were glad to have them. Do yourself a favor and use the restroom at the hotel right before going out for the day. Unless the place is catering to westerners like the Jade Factory (10% seeing how jade is carved, 90% overpriced sales pitch), you can't count on the restrooms being very good. Or having toilet paper. Many are the squatting-style. Sometimes, like at the airports, there's a choice between squatting and non-squatting, and they have pictographs on the stalls so you can tell. Don't drink the water out of the tap. Hotels have a water boiler, so you can have clean water to brush your teeth with. All the tourist attractions have people selling cold, bottled soda and water. Use it. The CDC recommends getting typhoid and Hepatitis A vaccines before travelling to China. Keep your passport and money with you at all times. We used those travel wallets with rfid blocking you can wear over a shoulder. Keep your bags in front of you in case of pickpockets. Most places don't accept credit cards. Bring NEW American bills with you, and then exchange for Chinese cash at the hotels (they sometimes don't accept old bills). Airport exchange rate will rip you off big time. Also, the hotel may not have American money to exchange back, so you might have to go to a bank at the end like we did. The flights in China were all just fine. Most signs have English as well as Chinese, so it's not too hard to get around. But careful, there's a strict weight limit. Oh, and they pat everyone down. Trains are no problem. Don't be surprised if some local Chinese people take your picture without asking. BRING SNACKS. Not all of the meals are included, and hotel food is overpriced (except for breakfasts, which were free, but not great). Not a lot of local restaurants to get to, either. While your body is adjusting to the time zone shift, you will get hungry in the middle of the night. I also got sick of Chinese food. Beijing: We had a lovely guide named Cici. Her English was alright, and she was so welcoming and enthusiastic and sweet. Tiananmen Square: crowded, not much to look at. Forbidden City: beautiful, but gets repetitive as you go along. The Summer Palace and Temple of Heaven had lots of history to learn about, and beautiful. Bird's Nest: just a photo-op. Great Wall is just as amazing as everyone says. #1 favorite thing. Indescribable. Lama Temple is awe-inspiring. Try to do the Lama Temple on the Tiananmen Square day, however. That way, you can go directly back to the hotel and shower. Otherwise, you smell like incense the whole way to Xi'an. If I had to get rid of one thing about the trip, it would be the rickshaw ride. We went through filthy, depressing streets. The drum tower and local family's food were good, though. Capital Hotel okay. Xi'an: We had a tour guide named Yang who was AMAZING. Spoke wonderful English, and very knowledgeable. Terracotta warriors: big highlight of the trip, crowded but for a good reason. Awesome. Museum: loved it, thanks to Yang. Wild Goose Temple and City Wall: very nice. Day's Hotel was all-smoking and smelled. Suzhou: Very interesting silk factory, also liked the canal ride. Garden nice. Tour guide Fei was good. Shanghai: Sunrise on the Bund is luxurious. We hated our tour guide, Joe. His English was good, but he didn't talk to us much. He fell asleep at the museum. Made racist and homophobic comments. Didn't enjoy Shanghai's attractions because of him. Acrobats fun, though. read more

I wish I have read the yelp review like I did with other things before going with this tour company. I went to Morocco this year with the women's group. One word "mediocre " for the cost we paid. It looks like they sell the group to the local agency who arrange everything and after everybody gets a cut, there isn't much left. The hotels we stayed, few are ok, more are below standard. Basically, they are just clean. Only less than half of the meals are included, so you need to add the cost for extra meals. The worse part is that there is no bottle water provided for the bus tour. For 12 days we are on the bus, someone had to give money to the guide to buy bottle water cause Morocco water is not safe for us. We need water to drink, to brush teeth....it just to show you how they can cut corners. Cost of living is low in Morocco, for the cost we paid should have been a higher standard tour package. I will not go with this company. read more

Sita Travels booked our trip without any issues. However, there were problems in Indonesia with one of our flights getting cancelled, and given that this was due to an airport closure, no one from our local tour group's office in Bali bothered to contact us or our local tour guide in Java regarding this problem. We could have tried to find an alternative flight and hotel accomodations for 1 night, but we were not aware of the situation. Furthermore, when contacting the travel agent with the Sita Travels office, there was not much of concern on their part with trying to remedy the situation. I will not be using Sita Travels again nor will I be recommending them to anyone else in the future. read more

I usually travel on vacation twice a year and used so many agencies and cruises. This is the WORST and a NIGHTMARE!!!!!! So disorganized. Nobody knows what they are doing. From start to finish in our Amalfi Coast tour in Italy maybe I can say one hotel and one tour guide was good but the rest was so confusing. The fear of the unknown. I will try to keep the story short. From the airport pickup who just points to you to your driver who does not say anything and dropped you off in the hotel where nobody knows about your tour group. Local contacts not answering any telephone calls. The next day being awakened to have somebody waiting for a walking tour not in your schedule. Switching bus in between stops and the guide who does not know what to do and you have to look out for your own luggage during transfer. Dropping off in a hotel in different town without any instruction and we have to ask the hotel reception where to find transportation in order to get to our intended town destination. Coming back to Rome and dropped off in a busy street which is a Taxi ride to our assigned hotel in a rainy night and we have to wheel our own luggage along the cobble stone streets and turns out it was the wrong hotel and that hotel was full. We have to research on our own to discover that we were booked in a different hotel. Please to save your sanity and safety DO NOT take this tour!!!!!! read more

This was one of the worst experiences I have ever had with a travel agency. The one week trip they arranged for us in Morocco was way over priced. They had poor communications from the beginning. The hotels (with one exception) were drab, sterile business/middle of the road joints far away from areas of interest and with little charm or extras. Some hotels had breakfasts included some didn't - with no rhyme or reason for the selection. At our last hotel they arranged (and made us pay) for breakfast even though they had booked us a transfer to the airport at 4am! The guide was on auto-pilot seemingly unable to understand or accommodate any request from us that slightly deviated from his pre-arranged itinerary. When we arrived a our hotel in Marrakech we discovered there was no record of our reservation (2 nights) and we were forced to stay in a much lower quality room at a different riad. We had to argue about return of money when we arrived home. I could go on with additional details, but you get the picture: DO NOT USE SITA! read more