The ownership, could use a little, customer service classes, they do minimal work at the appointments and make patient wait while they wait for payment, they should warn ahead of time before patients drive in from wherever. Note the receptionist is sweet, and have zero complaints with her, she is a bright side to this establishment read more

I brought my two teens here hoping to use Medi-Cal for their dental care. From the start, communication was poor--they failed to mention extra X-rays would be required and didn't treat the cavities during the first visit. The office was cramped and dusty, and the staff gave conflicting info about composite fillings. One dentist even suggested we wait for cavities to get worse before treating them. They prioritize convenience over care and seem more focused on insurance loopholes than patient well-being. I regret not trusting the reviews. Avoid this place--you're better off paying out of pocket or trying another provider. read more

I had a very bad experience at this place. At first,they treat you well,but then,because you don't speak English, they treat you badly. I felt discriminated ,very bad service read more

AVOID THIS PLACE AT ALL COSTS!! Receptionists are all super rude and condescending. The dentists are all super rough and you can tell they are about quantity over quality. They over book ALL the time so you're waiting well over your appointment time. If you can help it, dont come. read more

Hoy 25 de abril lleve a mi hijo a que le saquen una. Muela y no esperaron a que hiciera efecto la anestesia pésimo servicio no saben cómo llevar acabo un procedimiento de un niño de 4 años read more

Worst service ever. I do not recommend. The "doctors" do not have the knowledge to conduct the service on a child. this place should close down. do not get a service done at their office. They will just charge you and get the service done.. read more

Hoy 26 de octubre lleve amis hijos aúna Limpieza y no hay doctor puro asistente solo los mete al cuarto les hacen el trabajo y no ingresa ningún doctor para mirar la radiografía y explicar al padre lo que mira solo los sacan para fuera y uno pregunta con la recepcionista que pasa ante no era así la doctora entraba y te explica todo lo que mira mal en pocas palabras está muy mal el servicio tienen que mejorarlo read more

The worst. If I could give this place a zero I would, they are slow, and the care is mediocre at best I had a brace fall off the same day I got it. Sometimes they call you in for a cleaning but really just so they can get payment from you. The place itself is cluttered and feels jammed. And I worry of some of the dentists experience, I witnessed a dentist show another how to do something right on the spot. Horrible avoid at all costs ! read more

If there was a 0 star, that is what I would rate this place. When you walk in, a receptionist should greet you to check in. That was not what happened during my recent visit. I had missed my first appointment so I called to reschedule. The lady who answered the phone must've been having a bad day. She was incredibly rude for being a receptionist. I go to my appointment scheduled at a certain time and wasn't taken care of till 30 minutes later. While I was waiting, there was a lot of chit chat and no productivity in the back. The doctor finally came in and didn't bother to ask what tooth we were working on and continued to put numbing cream on the wrong area. I let them know that wasn't what I came in for and worked on the correct one afterwords. As a doctor you should know what you're doing. As I was walking out of the office, I run into the receptionist who was rude on the phone and made an unprofessional/ sarcastic comment. Refrain from visiting this office... they should be out of service. read more

at every visit they are required to do x-rays... why? because that way they collect more money from the insurance company, today I took my son and as usual they wanted to do x-rays, the last ones they did were 3 months ago but they don't care, in Mexico doctors have eyes and they don't do x-rays at every visit, only in case it's surgery. The supposed doctor who attended me today was very mad because I refused to accept the x-rays, first she told me that she would completely put my son to sleep and then she changed her mind, she said that the cavity was too, too small and that it needed to grow more, ridiculous woman.....I really wanted send her straight to he... but the medical business is a mafia, it's convenient to pretend that they are curing us when on the other hand they are creating a worse disease for you, so that the business continues. I wish to find a dentist with eyes, values, moral, vocation with love for their job with fear of God and not misers. read more

Im honestly surprised with the low rating this pace has. My daughter comes here for regular cleaning/dental and orthodontics. The staff have been pleasant and we don't ever wait that long to be seen. Yes, the reception girls are young and can be somewhat unprofessional at times- so I've seen, but they have been pleasant with me so far and as long as my experience is good then thats all that matters. read more

They do a great job taking care of patients , the assistants are very nice and kind to the kids .

I've only had a good interaction with Dr Lim during my kids visit here. Otherwise I feel like this place is run more like a business. The own hovers over every interaction and was even looking g over my shoulder when I was taking photos of the establishment telling me I'll get a text to post a review. If my kid wasn't under the states insurance I would not be here. The establishment feels like it's been stuck in the late 80s. The blue carpet in ALL the rooms is gross. The chairs in the waiting room are cracking and uncomfortable. I'm not even sure how up to date the equipment is. My dentist was kind and really was there to help. The business needs to update. I got here at 9am for the first appointment so I'm not sure how busy it gets or how long some of the appointments take. Hope this helps. read more

See all

Been a patient since 2014-2015 and currently with braces.... Just don't... si eres latino no vayas aquí! Cuida a tus hijos y ve mejor a un dentista privado o a uno recomendado por tu doctor/pediatra! This place is a joke, you can be paying +5k for braces and you only get to see the doctor every 2 months to only change the color ties, this year an apprentice did a filling to me and it's already falling! I wish I could get my money back (al least half) read more

Hi everyone please don't not even try to look at this place,service it's horrible I was there last Monday with my children's and we had to wait almost ,90 minutes after we arrived there since they scheduled about 45 different patients for a period of 30 minutes,I don't not recommend this place DDS, dental clinic,I don't understand how can someone professional run this Place. Unfortunately there's not a zero star to qualify this clinic.please avoid it. read more

Today would have been my son's 4th appointment here. HORRIBLE! Every single appointment we had no less then 60-75 min wait AFTER our appointment time. Today after waiting 35 minutes I asked how much longer because my son had another appointment at 3:30. Was told he's next. 52 mins after appt time we get called back only to decide we needed to reschedule because they couldnt do the fillings in time for us to make our other appointment. I told them its the 2nd time my son has missed classes due to them "running behind" they only gave excuses. Never going back. Sorry. HORRIBLE. HORRIBLE. HORRIBLE. read more

PSA!!!!!!! LOOK FOR A NEW DENTIST!!!!!! They're the worst staff ever!! Very old building very crowded they take too many patients at once and they can't focus on their job!! They don't know how to manage that office!! I will never be going back again it's very disgusting and dirty and very unprofessional!! Very disappointed in them! Unfortunately have to give them 1 star to post this but I wish I could give them ZERO, they DON'T deserve any stars!!!! read more

Please note that I am not a patient of this dentist. However, they think I am. First I would get voicemails from them, thinking I was someone else. Called the office and told them I am not their patient. That stopped happening. Now they send me TEXT MESSAGES every other day about missing appointments and offers for their services. Seriously, leave me alone! I wouldn't be a patient of yours if you paid me. read more

Here is my thought on this establishment, when you walk in the door you walk in to a small old outdated waiting room with a 17 inch 1993 tv playing cartoons, chairs are old rugs are beat and the only entertainment for kids are the tv and a wheel roller toy drilled into the wall. Waiting room was completely full with people And inpatient kids, front desk lady did not greet me in anyway figured out I had to sign a long waiting list, by the way this visit was for my 5yr old son, we had a appointment at 1pm we got there 10 min early waiting time was not so bad my son was on the chair by 1:15 pm. So now my son is in the chair in a room with another patient getting his work done I quess they put 2 patients to a room kinda weird... room looked outdated although they did have emergency evacuation plans on every room which is a plus and the tv keept my kid calm during his visit. The nurses were very nice which I liked she was telling my son jokes while she cleaned his teeth. I would say beside the ugly decor and rude front desk and the overcrowded waiting rooms you can be assured that the Nursing staff and the dds are very nice. Would I come back??? Put it this way if I had no choice the answer would be yes but I'm sure I can find a better place for his next visit. I gave this 3 stars just because the Dr & staff (not the front desk lady) are extremely friendly. read more

Horrible service!!!! Don't ever come here. They make you wait forever!!! They're always short staffed. They never apologize for any inconvenience. I'm stuck here for another 3 months for my Braces. On the bright side, I always request Jenny. She's really nice and tries to accelerate the process. I also like the new Dr. in charge I don't know her name but she's really nice and actually interacts with you & updates you on your progress like your dentist/Doctor should. read more

It's sad to see so many bad reviews and just because you had to wait longer than you expected. Most doctors offices make you wait longer especially if you don't come in 15 minutes earlier. They need time to check you in and prepare the room first. ANYWAY I had a great experience here for my son. The RDA's were so attentive to him from x-rays to the cleaning, I thought he was going to be scared but all the staff were great so he did so well. The doctor is awesome too answered my questions and I left feeling at ease about an adult tooth coming in. read more

I am writing this review because I want to express how very grateful I am to Dr. Siva and her office for taking such good care of my family. I am a white, caucasian female with a master's degree whose husband lost his job awhile back. Our family was reduced to MediCal while he sought employment. The only pediatric dentist anywhere near where we lived was Siva Cheruki. While the office has small rooms, the personnel work hard. They are friendly and efficient. We have never had to wait long to be seen. Hannah, a dental assistant, managed to get x-rays of my six year old son's mouth this past week. He has been seeing a dentist every six months since he was one year old and no one - no one - has ever been able to x-ray his mouth. He has gag reflex. He either throws up on the person or just skips the x-rays altogether. Hannah was quick, chatty, distracted my son and got the job done. This same son then needed to have two teeth extracted. Two! I expected the whole experience to be overwhelmingly traumatic for him. But with professional care and efficiency, Dr. Siva numbed his mouth and pulled his teeth. She gave me clear instructions on how to care for my son's mouth. I knew I could call anytime and come in for help if we needed it. Last year, my tooth hurt after a cavity was filled. Right away, Dr. Siva made room in her schedule to see me and attended to my situation. However, in this case, we did not need to return at all. While I ran to the library to pick up a movie for my convalescing son, he hopped off the couch, threw away the gauze in his mouth, and proceeded to play Angry Birds with his cousin. His mouth healed within the hour. read more

Such a great experience. Very friendly staff and doctor. Took all the time to go over my questions. Would recommend to friends.Thank you!

I really don't understand the bad reviews on here! My experiences here have been phenomenal! The wait time is seriously less than 15 minutes. The dental assistants are awesome. Super nice and welcoming! They make the whole process go smoothly! Front desk is very nice as well! The doctor is amazing! I love her so much! She is such a sweetheart and the procedures go by super fast! 5 stars all the way! read more

It's a really outdated dentist, super small and crowded they take too many patients at one time to the point where they don't have enough rooms. It just does not seem right and not professional read more

Horrible, horrible service! Waited a long time. When my daughter was finally seen, they determined that she needed teeth removed. Although she was screaming because the numbing medication did not work and I was telling them to stop, they proceeded to remove her teeth by breaking them into pieces. She was swollen for a long time. I do not recommend this place to anyone, at all!! read more

They book me an appointment at 2:30, I'm sitting down and it's 3:30 and stilling waiting. The people that came after me got called in first. WTF. BS!! read more

This is the worst place I've been. My appointment was at 8 in the morning, it was 10 in the morning and they still didn't attend me, they charge more than in other places. Definitely not recommended read more

UNETHICAL - Called to book an appointment to see Dr Jenny Hsu who is listed under Guardian's provider listing. Arrived to appointment with my child and noticed Dr Hsu's name was not on the door. Went inside and asked if I was in the correct office and if Dr Hsu worked there. I was told "No, she doesn't work here." Oh, then I must be in the wrong office. "Does my child have an appointment here?" "Yes, they do, it's with Dr Siva Cherukuri" I sit down and yelp Dr Cherukuri and to my horror see the 18 negative reviews here. Had I have know we would be seeing another Dentist, I would have not made a booking after seeing these reviews. I went back to reception, explained my experience and promptly left. Now they have another one to add to the list! Poor practice to not tell a new patient who they are seeing when I specifically asked for someone who no longer works there. read more

This place does not deserve a one star! I took my 9 year old daughter on a saturday(only place I could find open). She had severe toothe pain. It turns out one of her loose baby teethe was infected. Dr. Siva wanted to extract the tooth, AND extract 3 other loose baby teeth that were not infected!!! They scheduled the procedure for the following wednesday but I knew I would not be back. Dr Siva rushed through the examination, showed no concern, didnt explain anything, was in and out in probably 4 or 5 minutes. Also the lady that cleaned her teeth before the examination was rough, and didnt even seem to know why we were there or what was bothering her. I had to tell her to be gentle and point out wich area was hurting. I made an appointment with another dentist, who I had once visited myself, for the following wednesday. It turns out that my daughter did not need her teeth extracted. Antibiotics took care of the infection and her other loose baby teeth were fine. An extraction was not necessary!! UNBELEIVABLE!! Why would someone put a child through such a tramatic procedure if it was simply not necessary??? I guess those insurance companies pay big dollars for extractions. read more

Oh. My. God. This place.... is for children? The first red flag should have been when they gave me a next-day appointment for my child, when as I understand it, this is one of only a few (if not the only) pediatric medi-cal dentist in the area. Second red flag, it was around 10 am when we arrived and already there were two rooms full of people. It felt like cattle being herded around from one room to the other. The first room was small, crowded, neglected, with a weird little neon sign on the front desk advertising the daily special. It reminded me of a fish market. I added my child's name to the looooong list of patients. It seems that time is absolutely not of the essence here. No relaxing fish tank? Fine. But the only artifact that resembled a play table for all those children was missing the entire table top. As I waited in those uncomfortable, grimy chairs I started to have a mild panic attack wondering if the examination area was anything like the front office/waiting room area. I decided to peek at the Yelp reviews, and once my fears were confirmed, I didn't want to find out, and we left. One star because I have no choice, and because I didn't get charged for the "cancellation", which I would have opted to pay anyway. read more

If there was an option of giving this place zero stars...I would definitely elect to do so. Staff...not professional and never friendly/welcoming. The office...medieval, unkept, and it doesn't look clean. The wait...I arrived at 8:50 for a 9a appt and they called my son in after 10a for a cleaning. Needless to say, we ended up leaving the office about 2 hours late. This was not the first occurrence. And don't even get me started on the one male staff member who's the office manager...he's the worse! Take my advice, don't ever even think about this dentist for your kids. Currently looking for a new dentist. read more

I love taking my kids to Dr Siva I've been going here since my 20 yr old son was 3yrs old and the service and the staff have been very feiendly ever since and very accomodating with my schedule to see my kids every six months I highly recomend this place thanks for the good service.... read more

So imagine the slimiest car salesperson you can find....now convert them into a dentist. I brought my niece to just get a little check up and this woman is going on about how she is going to need to have teeth prematurely removed to prevent her adult teeth from coming in crooked and going on about how it will help not have an overbite. My niece is six years old! I took my niece because I have had a lot of work done on my teeth over the years and my sister feel comfortable with me taking her to the dentist and trusts my judgement. I've had all my teeth pulled except for 5 of them, I know when a tooth needs to be pulled. Oh don't forget how unsanitary and how under developed this place is. Way to go to scare the hell out of kids. I wouldn't even wish for my worst enemy to take their children there. Don't do it read more

I would not waste my time and energy going here! Filling fell out twice on my child. Now there is a bigger cavity than when we started. Service is slow, waiting area is filthy. A little paint, new chairs, and carpeting would go a long way. Dr. Chekuri is a nice lady, but obviously over worked. As for the orthodontist, I am glad I got a second opinion. I didn't go here! Found a much better place, higher in quality, and lower in cost. When there is a problem, they get you in the same day. This place makes you wait forever. read more

This place is horrible, once you check in, it will take a good 20-30 mins or even longer sometimes just to get called in and seated. After that they'll start a little conversation and all and then leave the room. After a while someone will come in and look at your files and then go back out. But this time it'll take another 20-30 mins or even longer for the doctor to come in and check you. They need to talk to the doctor about urgency because it seems that he goes to another private room and stays there doing God's know what, while patients are waiting just for a quick procedure! Because all you hear in the hall way are the other workers talking and laughing while all the rooms are filled with patients that haven't been seen! Seriously don't come here if you have another option. I have no other option as of right now but when I do I'm sure I will never come back to this unorganized clinic. Like seriously people have better things to do then to sit here and waste their time. Either hire a more professional doctor or tell this one now to do his job with more urgency. read more

My son had an appointment @ 11:15am this am and my husband was there 15 minutes prior to my son's appointment time. My son was finally taken in about 12:00pm. A wait of 45 minutes-that is ridiculous especially when my son was missing school to be at this appointment! There were various people coming in after my husbands arrival and were taken in to be seen. Not until my husband started to complain, did the front office staff notify my husband that there was going to be a wait (this was after 30 minutes). In the mean time while my husband was STILL waiting in the lobby, he could over hear the girls at the front desk talking-one in particular was talking about a boyfriend who was in prison and was getting out soon. What kind of conversation is this for a pediatric dentist office? Both my husband and I dont speak Spanish but I am sure that there were no kind words for my husband today! You almost feel discriminated against once you walk in the door unless you are of spanish decent........................... There is no communication and things run on their time. Isint it funny that if I had to cancel at the last minute there would be a charge. WHAT ABOUT MY TIME? read more

Dirty and cramped .. the place gives me the creeps... They process people like an assembly line with no regard for patient's comfort. Dentists who work at this clinic seem to be getting the short end of the stick - overworked, unhappy, and underpaid... read more

I suggest you do not go there for ortho work. General appointments are okay. Dr. Cheruki is a kind person but her husband is greedy and loves to take advantage of people! He walks around there like he were the dentist! They put braces on my teeth a year ago and they knew I had a really bad cavity on one of my teeth but never told me! I found out that I needed a root canal because of how deep the cavity has gone once I changed dentist. All that money gone to waste and now I have to start over with treatment! Also, just a heads up... the only orthodontist they have is an 80 year old man that trembles when he does work in your mouth. He dropped a tool in my mouth once and I almost choked. That was the last straw for me! DO NOT GO THERE ! read more

This place is a total dump! I have never been to any dental office this run down and disgusting. I get that this is a dental office specially for low-income families, but it does not have to feel like you walked into a fricken welfare office! It's filthy, cramped beyond belief, and the service is crap. I took my son here 4 miserable times and only once did we get taken near our appointment time. The last time was the last straw where it was 45 minutes past his appt time and I had to get to work. I was told to make that appointment early in the morning specifically to avoid a long wait, so I did, an waited longer than ever. They don't both communicating with you when they are running behind and act as if you are strange for pointing out that the appointment time had come and gone when you inquire when your child will actually be taken. The dentist were all nice, but the dental rooms were like a joke. Like, something in a bad movie. The tiniest rooms I have ever been in for a dental office, parents ave to actually sit on the second dental chair that should not even be in the room in the first place as there would be no room regardless to fit a 2nd patient in there! The light glares into my sons eyes because they ridiculous shades are always busted. It really is like a prop of a really ancient dentist office. When I needed his records sent to a better dentists I called, the lady asked for the fax number to send them to....and I naturally assumed they were sent. Things happened and I delayed making the new appointment with the new dentist. Called them the other day to make it and just felt like I needed to confirm they had indeed received his records that I initiated being sent at least 3 months prior...and NOPE! This stupid place with their stupid people never sent them. I had to clal them and wait and wait till they could look up his record on their outdated system and they never sent them and had no idea who told me they would and said they don't fax records. that I;d need to come in pay $30-$40. So I told the lady I would be in that next morning and she said ok. I was in the next morning and SHOCKER! They were ill-prepared yet again and had nothing ready for me. I stood there patiently waiting, thanking the LORD this would be over soon. Got photo copies of my sons records that cost me $40 and cost them maybe 3 cents per page to print. Insane and disgusting business. Hope they go out of business soon. Customer satisfaction is CLEARLY NOT a focus for them. read more