I purchased a certified used car from Park Place Lexus in Plano, Texas. The experience was amazing…read more It was quick and easy. Our salesman Michael Snyder was wonderful to work with and very knowledgeable. I would highly recommend asking for him!!

Extraordinary kindness and professionalism After a tire…read moreblowout on the highway, I pulled into the Park Place Lexus parking lot for safety--even though I don't drive a Lexus. What could have been a very stressful situation was completely transformed by the people here. Chris, the General Manager, personally came out to check on me and make sure I was okay, then drove me himself to the main lobby so I could use the restroom and get out of the cold. The team even offered to change my tire, but I declined only because I already had a USAA tow truck on the way. As I was heading back, Dean kindly helped me get a coffee and made sure I was comfortable before returning to my car. During that time, Kay, one of the service technicians, stood by my car in the cold to watch it in case the tow truck arrived while I was away. I was not a customer and wasn't driving their brand, yet every person treated me with dignity, patience, and genuine care. No pressure, no sales pitch--just people helping another person when they needed it most. Thank you, Chris, Dean, and Kay, for turning a frightening moment into a powerful example of what true hospitality and professionalism look like.

I usually dread the car-buying process, but my experience at this dealership was a total breath of…read morefresh air. I just picked up a 2015 Acura MDX, and I couldn't be happier with how everything went down. The Dream Team: Anwaar & Moe I worked primarily with Anwaar Hussain, who is hands-down one of the most patient and respectful sales consultants I've encountered. He wasn't interested in just "moving units"--he actually listened to what I needed for my budget and lifestyle. He was super transparent about the car's history and maintenance, which gave me a lot of peace of mind. Moe, the Internet Sales Director, also stepped in to make sure the logistics were seamless. Between the two of them, the communication was top-notch. They had the test drive ready to go, the financing talk was straightforward (no "smoke and mirrors"), and the paperwork was handled much faster than I expected. Why I'd recommend them: Zero Pressure: I never felt like I was being backed into a corner. Follow-through: They actually checked in after I took the MDX home to make sure I was loving the ride. Efficiency: They value your time. If you're looking for a quality used vehicle and want to be treated like a person rather than a commission check, definitely ask for Anwaar and Moe. They made me feel valued from start to finish. Highly recommended! Key changes made for Yelp: Added a Catchy Title: Yelp displays titles prominently in many views. Used Bullet Points: Yelp users tend to skim for "Pros," so I highlighted the specific reasons they were great. Changed the Narrative Flow: Instead of a chronological story, this version focuses on the "teamwork" and the overall "feeling" of the dealership. Shifted the Tone: Slightly more conversational and direct.

IF I COULD LEAVE 0 STARS I WOULD!!! Since purchasing my…read morevehicle at the end of July 2025 my life has been a nightmare! First, when I bought the car they kept my floor mats and not to mention the horn didn't even work. Then sale was processed incorrectly and they attempted to send me the registration instead of my bank. Ofcourse "lost in the mail" they had to request a new registration resulting in me having to pay penalty fees due to the delay in filing my registration with the vehicle. Within the last 6 months the following replacements have had to be made to the vehicle: Horn, trim, transmission, fuel injectors, fuel injectors AGAIN, and the clutch. Thank God I still have manufacturers warranty but unless you have the time and availability to constantly be at the dealership, be prepared for an extremely long and drawn out fight that I am STILL fighting

I found this used Toyota Tundra for sell here and showed up at the dealership. I was immediately…read moregreeted by Robert Frauens. He showed me the car and went into great detail about all the features the car offered. With it being used he also disclosed small cosmetic defects from the get go. After test driving, Robert fought hard to get the finance department to get the monthly payments down to where I wanted it. If you are looking at a Toyota at this dealership make sure to talk to Robert Frauens!

Toyota Financial Services SUCKS! I've bought or leased Toyotas exclusively since 1980, when I…read morebought my first pickup truck while in the NAVY. I switched to leasing around 2010. I now lease a Prius Prime, and while I love this car, dealing with TFS has recently become a nightmare. The problem started a few months ago when I began receiving letters, emails and calls from TFS about missed payments even though I pay my bill monthly with autopay. I called and discovered TFS was erroneously applying my current payments to my previously leased RAV4 that I returned to the Toyota dealership when I leased my new Prius Prime. I thought the matter was resolved--but TFS' letters, emails and calls continued. Then on April 27th, I got another "collections" call. Annoyed, I stopped the conversation and asked the agent to verify my payment history, and to check if my payments were correctly being applied to my current car vs my old car. She heard me out and took the time to verify my payments were still being applied to the RAV4. She had me hold, and took the initiative to escalate to management to fix TFS' internal problem, and then suggested checking with my bank to verify the correct account # is referenced in my auto-payment. While I'm waiting to hear from my bank, I want to be clear, this agent was terrific, and I'm quite confident she correctly communicated to management my payments must be applied to my Prius Prime. Apparently management dropped the ball a second time, because since Monday (four days ago!) I've received four TFS calls regarding missed payments. Why am I still getting these calls? Has TFS' Accounts Receivable dept. told collections to stop bothering me? Or do they not know how to stop auto-letters, emails and calls once they know they've made a mistake? Is this a back office internal collaboration problem? Do I need to worry about hits to my credit rating? What is going on with TFS? This is no way to treat any customer, much less one who has done business with Toyota for 46 years.

Adam was so great ! He walked me through everything for my first big girl car purchase! He was very…read morepatient & knowledgeable! If you're looking to purchase ask for Adam ! Thanks Sewell

I had not so great experience in 2024 but the Carlos the manager reached out to me get the issues…read moreresolved quickly. Since then it has been a delight everytime I visit there. My last 2 visits were with Cody and Griffin and both were absolute rockstars and took great care of my needs and were very prompt with the updates. I also want to give them a shoutout to their car wash, absolutely fantastic. I get a super shiny car every single time. 5 Stars to the dealership and service center.

Eli is very professional and a great service manager. He ensures that my car runs smoothly and…read moreefficiently. My engine light was on, and he took care of everything. Highly recommended!

Andrew Solis was awesome as usual. He made my service extremely smooth…read more Thanks Regina

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

What an easy and great experience to sell my old car. Went on line saw how much they would offer…read moreset up an appointment and less than 30 minutes later walked out with a check. Staff all friendly and respectful. Large clean show room. This was easy the price they gave me fair.

Angel provided great customer service, answered all my questions, and made sure I felt comfortable…read morethroughout the process.

I was scrolling online and came across a car I was interested in at Stonebriar Chevrolet. Shortly…read moreafter, I received a call from the sales manager, Carlos. I didn't answer because I was just browsing at the time, but he followed up with a few questions via text. That actually worked out perfectly for me since texting is much more convenient with my busy lifestyle. Carlos kept me updated and let me know when the vehicle was ready, then asked when I could come by to see it. I told him Saturday morning. When I arrived, Carson showed me the vehicle and went over the numbers, which I was very pleased with. After that, he introduced me to Nick, who completed all the paperwork. The entire process was incredibly smooth -- I was in and out within about an hour. I truly couldn't have asked for a better experience. The team at Stonebriar Chevrolet did an amazing job from start to finish. At no point did I feel the typical high-pressure sales approach that many dealerships are known for. I was able to take my time and shop for exactly what I needed. Carlos, Carson, and Nick -- thank you for making this purchase completely stress-free!

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

Fabulous sales experience with George Strong. He was knowledgeable, efficient, friendly, and got us…read morea great deal on our new VW! The whole team we dealt with to purchase did a great job and we couldn't be happier with our vehicle. The service department was beautiful, but I hope I don't have to visit it very often!

1000 stars!!! We…read morecannot say enough amazing things about Ricardo (Ricky) Bolanos and his incredible team at Hendrick Volkswagen in Frisco! Shout out to Kenia, Zach and Junior for always being there for us! Over the years, we've purchased **four vehicles** through Ricky--everything from certified pre-owned to new purchases and leases--and every single experience has been absolutely top-notch. Most recently, Ricky helped us get into a brand-new Tiguan lease, and we couldn't be happier. He truly goes above and beyond to make sure you get exactly what you want, at a deal that makes sense. No pressure, no stress--just honest, knowledgeable, and genuinely exceptional service. No matter what you're in the market for--trading in, leasing, or buying--Ricky is the person to see. His team is professional, friendly, and always delivers the best experience possible. At this point, we wouldn't even consider going anywhere else--he has earned our business for life. If you're anywhere in DFW (or even Texas!), do yourself a favor and go see Ricky. There's simply no one better to work with.

Did not purchase a car from them, but based on my experience today I wouldn't go back here!…read more I made an appointment with Ricky day before thanksgiving for friday after thanksgiving to meet at 2pm to test drive the honda odyssey. We got there by 2pm and was told car was available but cannot be test driven. The entire inside roof is on the floor of the car as they were fixing moonroof We drove 30 mins to get there and Ricky did not even have basic sense to inform us of the change. When we mentioned the same that he could have informed us, he just said I could have. I wouldn't give them any business if they don't respect customer doing business.

I had an outstanding experience with Auto Locators of Texas. Amanda and Ricky were professional,…read moreknowledgeable, and attentive throughout the entire process. They answered all my questions clearly, provided honest guidance, and made the buying experience seamless. If you're looking for a dealership with great staff and exceptional service, this is the place.