We have had our condo policy with John Tyler for decades. John Tyler and his staff are wonderful…read more They are knowledgeable, extremely competent, and responsive. Highly recommended!

Joy and Leilah did a great job of working with me to get a great price on my HO policy.read more

Beata helped me to update my payment information within the State Farm website (site was down) to…read morepay the insurance for my vehicle and personal articles. She was very patient and thorough and kindly stayed on the phone with me to ensure the new information was confirmed on her end and would be accepted in an ongoing basis. Thank you so much Beata!! And thank you Richele for having Beata on your team!

I recently moved to Chicago from San Diego and was in need of a local State Farm Representative. I…read morelive in River North and I have many choices of agents at my disposal, however, I chose this office after having had just one conversation with Richele. Richele was very professional, extremely knowledgeable and I did not feel as if she was trying to sell me on products that I did not need. She was very attentive and followed up with me during my transition and when I met her in person, I was very pleased with my choice in agent. I currently have three policies with Richele and I will continue to use her office for any future insurance policies.

Im in the market for a new motorcycle, called viviana for detailed info on quotes and different…read moreoptions, couldn't have asked for better help!

HELLO!!! This is what I call PERFECTO Customer SERVICE! .. So I needed an Emergency Geiko after…read moreAmerican Family Insurance had taken $1000's of my cold earned cash but we needed better mortgage insurance. I submitted a "please call me" on the State farm Site by the next morning, his assistant called. We did Every single thing over the phone. Not only did our car insurance go down by almost $100 (for 100% coverage) ...Our home owners insurance was Super cheap as well. DID I tell you that we did everything over the phone? When I returned from an outing today, We had a packet with our insurance information in our mailbox with insurance cards for our car.A Staff member Dropped it off on her way home. NOW Who Does that Personal Satisfactoin Stuff these days?? Just Call and see if you can get a better deal than what you have.. It's WELL WORTH IT!

This office responsiveness to emails is sorely lacking. The gentleman working the day we called was…read morealmost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at…read moreleast 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks.

Loc Vo is a very patient guy. He guided, and explained every steps to my parents for their life…read moreinsurance options. Couldn't be any happier about his service. Thanks again.

This is the best insurance agency in the WORLD! No, seriously. They are. I've been with them since…read more2008 and have been VERY happy. Like a good neighbor, they will drive down the street and jump your car when it dies. They will make calls on your behalf to get a tow truck, find information on a ticket, anything. They are SO willing to help, even when you don't ask or necessarily need it. Oscar is my direct agent, and he's amazing in that sense. Going the extra mile the way he does will mean I'm a permanent client. Loc and Oscar are always smiling faces and I know they truly care about the business they do. Thanks Loc Vo State Farm for all of your awesomeness!

Absolutely the best service from Alexis. He got the information I needed immediately, followed up…read morepromptly and even stayed after 5pm to help me. The absolute best!

Very helpful agents. Extremely knowledgeable. No nonsense when it comes to understanding what I…read morewanted with insurance. Appreciate their honesty.

Amazing customer service! Prompt, professional, and most importantly, they saved me a significant…read moreamount of money by switching from Geico. Thank you, Elvia! You and your team exemplify the personal touch that is becoming rare in the age of digital transformation.

I called the office to inquire about my deductible and was quoted the wrong amount by two different…read moreagents at this office. I'm very disappointed as the office did nothing to attempt to make the situation better after I let them know what occurred. I would say be careful calling and asking the reps here to explain your policy because if they quote you incorrectly, it will fall on you.

I can't enough about LaTorya and her team. They provided me a full review of all of insurance…read moreoptions including life insurance. They were very thorough and patient with their explanation of the coverages for my house and car. LaTorya told me how important it is to have life insurance outside of what i have at work , which i never thought about before talking to her. Thanks for the great service and happy to have you as my agent.

The best insurance agent you'll find. The office is always warm and welcoming. You won't be…read moredisappointed if you make this your insurance home :)