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    Six T

    1.0 (1 review)
    Closed 12:00 pm - 5:30 PM

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    3 years ago

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    Range USA Hodgkins - Sunday GunDay

    Range USA Hodgkins

    3.4(168 reviews)
    5.5 mi
    $$

    Super clean store and range. Place is organized and easy to navigate. Workers are knowledgeable and…read moresuper polite! Range itself is one of the nicer I've been too. Clean and well spaced with plenty of lanes. People in other review mentions it's 10 dollars for targets, but we got 4 for $7. But you can bring your own anyway. Large selection of rental or options to buy! We will def be back. Tony was the gentleman who helped us and he was great start to finish!

    It's difficult for me to fathom how they fumbled our experience so bad. Anyone with even remote…read morecompetence and business sense could have resolved what originally began as a minor issue, but was escalated into a 30 minute ordeal with the manager. Let me start from the top. I show up to meet with some friends who were already in the range. I hadn't spoken to them yet, was checking in alone, but later found out they had similarly poor experiences. Anyway, first time, they make me watch a video and sign some documents, that's fine. Not usually required at a range, but fine no big deal. Once finally complete I go to get ammo and join my friend's party. Ken is the cashier. He is incredibly determined to sell the membership, which is $50/mo. I overheard his shpiel to the preceding customer while I was signing everything, it was not an interesting offer to me personally. So when he started to go into it with me, I politely declined and told him the truth which is that Midwest gun range is closer to my house and offers their unlimited membership for $30/mo. He then doubles down on how I'll save 2% on ammo at their place and as he's talking I realize he's trying to convince me that somehow buying $1000/mo worth of ammo to save $20 is going to make it worth it? Anyway I'm in sales so I get it. It's a tough job and so again I politely and firmly decline. I believe this genuinely upset him though. Perhaps because I was being kind and expressing sympathy. In reflection, as his character unraveled, it seemed he was frustrated that I was so nice and that he couldn't take advantage of it. Anyway, I'm eager to join my friends who were 10 min ahead of me, which means the clock was already ticking. I told Ken I was there to see my friends and to add me to their lane. He rings me up, I tap my card, prints receipt, he hands it back and immediately I notice it's double the price, he charged me for my own individual lane rather than joining my friends. He says oh, now you'll have your own lane next to your buddies. I'm like okay, but that's not what I asked for, Sorry if that wasn't clear, Can you please refund this and charge me the amount to join their lane? And this is where I start to get frustrated. Because he starts spewing some bs answer about how it can't be refunded. And I'm like, that's literally bogus, I didn't ask for this. I'm not okay with this, please just void the transaction. I swear to god this dude then starts telling me how the clock on my lane already started, and once it starts it can't stop, so I have to get out there and use it. I was like dude are you f'in serious I haven't even stepped into the range yet and I told you within 3 seconds of the transaction. And so then he says he needs a higher up to do the refund and I'm like okay, yes. He goes for a lap before going into the office and then comes back with another guy who I'm pretty sure was another cashier lol. This guy starts giving me the same shtick. I'm not even raising my voice but my bs detector was going through the roof. So I persist, and magically after this has gone on for a painful amount of time, they concede and give me my refund. As I was walking away, this dude says, "you know I deal with people like you all day long. You said you wanted your own lane then changed your mind, just admit it". I'm like dude, that means you're the common link, and you're a psychopath for blaming this on me. Anyways, to the management, I hope this is a wake up call to investigate the kind of impressions your frontline employees are leaving on your audience, or else the culture is rotten from top to bottom. Will happily go to Midwest going forward

    Photos
    Range USA Hodgkins - Glock girl -my fav Glock43

    Glock girl -my fav Glock43

    Range USA Hodgkins - Glock girl

    Glock girl

    Range USA Hodgkins - Wife seems to enjoy herself!

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    Wife seems to enjoy herself!

    Six T - firearmtraining - Updated August 2026

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