Called for a rental after 3 local companies had no inventory. Twice I found out they had no…read moreinventory after I paid in advance and drove to the site. The people at Aztec are friendly and extremely helpful. I was offered a ride to and from their site. I left my garage door opener in the rental and they actually dropped it off to me at my job. I will rent from here exclusively when needed.

Skip the big agency's and use this local company they are great . Family owned been in Palm Springs…read morefor over 40 years

Took over 20 minutes to pick up my car despite having Fastbreak. 3 people at counter and only 2…read moreactually working. Car was new but overpriced for a base camry at $100/day plus fees. Sixt will sell you a BMW for less. On top of that, I was blatantly lied to about fuel purchase options. The clerk told me at pickup that I can opt for their refueling service for $4.29 a gallon rather than needing to do it myself. I expressed concern that there may be hidden costs, and she said "no, this is a new service, it's really just $4.29 a gallon." The car needed 2.5 gallons upon dropoff, and I expected to be charged $10-$15. Instead, I was charged $66.70 for a variety of things: 11.11% Concession Recovery Fee $6.16 FUEL PURCH OPT $55.40 VEH LICENSE RECOUP 2.00/DY $4.00 CUSTOMER FACILITY CHG 9.00/D $18.00 3.50 3.50 CALIFORNIA TOURI $4.88 Your Total Charges: $66.70 These line items don't even add up to $66.70. I have no idea how they reached that total, and it makes no sense why I'm being charged additional fees when the initial reservation was supposed to include all the fees. After this experience I will never, ever give them or Avis my business at ANY airport. First time in ages renting from anyone but Sixt or Turo, and I deeply regret it. I would love for them to make it better, but there are so many fundamental issues it's hard to have hope in any improvement. Other reviewers suggest my experience is par for the course. Simpler to avoid.

Renting a car can be tough! But renting/returning the car…read morecan be easy. I would recommend when renting a vehicle at Palm Springs International Airport. Go to Budget! I've hand nothing but a positive experience with the Budget staff and the clean cars. When I arrive my car is ready to go. Sometimes I get the unexpected surprise of an upgraded car. Plus, just walking out the door from baggage claim to find my rental is so easy too. Now returning the car is just as easy. You drive up, a Budget representative is their waiting. Before you even leave our rental car to walk into the terminal, they're telling me your receipt will be emailed to you and have a nice day! I totally like the fact I'm not required to go the counter inside wait in line to drop off my keys. We just walk straight to baggage drop off, ticket counter and or straight to TSA checkpoint (if we are traveling light). Talking about peace of mind. I'll keep using Budget here at Palm Springs airport!

It was somewhat chaotic in the car rental section when we arrived in Palm Springs. Is it always…read morelike this or was it because people were in town for the BNP Paribas open? The counter is literally next to the baggage claim. There was a long line and when we approached the counter they informed us there would be a wait for the car (even though we had a reservation). But then it was only about five minutes later that they gave us the key and we exited to the right, just a short walk to all the rental cars. When returning to the airport, watch for the car rental return sign carefully; we almost missed it.

This was an unacceptable experience…read more My flight was delayed, so I called ahead around 9 a.m. and left a voicemail asking for a callback. No one responded. I called three more times over the next few hours. Still no answer. Your reservation notes state you will stay open up to two hours after closing if a flight is late. I relied on that. When I arrived at 11:45 p.m., there was no one there. Not a single employee. The Avis desk confirmed this is routine and that your location is usually the first to leave. This has a reputation with airport staff as well. An Alaska employee confirms that his team is awful. That says everything. I was left stranded with no support. I had to order an Uber Black to handle my luggage and paid $60 to go a few blocks. That cost and inconvenience sit entirely on you. This is the worst experience I have ever had. Fix your operations or expect people to rent elsewhere.

We absolutely love Enterprise Rent A Car! Been renting cars there for years. Awesome prices and…read moregreat customer service provided. I highly recommend this place

In full transparency, I posted on another yelp acct. In error. It was an account I thought I had…read moredeleted. This one goes in and other gets deleted. Enterprise Rent-A-Car ... Susan M. 24 days ago Maintain their vehicles! Let me say this first: I was renting, NOT testing cars I might to buy. While MY car was in the shop, I had to exchange my rental FOUR times Not in chronological order. 1* Rear seat belt sensor was bad an alarm kept going off EXCHANGED 2*Pulling out of my driveway and I went to go forward-transmission/engine felt like it dropped, resisted going forward. No alarm went off, no brake/braking assist was on. Stopped, turned off the car and restarted....same issue. EXCHANGED 3* carpet lifted, dirty a plus included it smelt like vomit and marijuana. Not good when I was going on Military Bases (note Federal doesn't recognize CA state law) 4*EXCHANGED 4*ABS sensor alarm kept going off with dash message may not brake ..EXCHANGED 5 an final car was fine. 683505 E Palm Canyon & next to PS Airport & in PS Airport. Good luck. To Enterprise Management team. To validate my review: Caliber Collision on Perez by Gerber you can verify with them. Also USAA team that's handling the list. Your team next to Airport said no animals service or not. Rocky, Jonathan at cathedral City In the Airport I was told by acting mgr they have 3x exchange limit. As courtesy they do this last one. After that I'd have to turn in and reach out to USAA. Great customer service Seems you can't research so here is one agreement for the four cars mentioned above. Take the time to look Enterprise Rental Agreement 3JV591 enterprise Business Manager Hi Susan, we would like to look into this further but need some more information. Please visit www.enterprise.com/ en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Christina Note posted screenshot requesting delete wrong acct

Nope! Car was dirty. Seemed like it passed from the previous renter straight to us. It was…read moreultimately not worth the lost time to rectify. Price was just okay. Do better Enterprise, do better.

Update to the fuel situation at the Palm Springs National Car Rental location. After contacting the…read morecorporate office, they reversed the disputed fuel charge with no argument. So good on National for doing the fair thing. Although buyer beware. Do not use their fuel option unless you plan to return the car with a nearly empty tank.

Reservation #07005501US6…read more Deeply deeply saddened by this experience..... we live locally and and after a long year of driving our own local business we were excited to go on a road trip to Northern California via the PCH. Excitedly we booked a convertible car for this trip six months prior to our travels..... today we were so excited to start our trip, Ubered over to the rental location to pick up our convertible. On arrival no convertible! The owner said it's summer they're hard to get?? You had six months to have a car in place. Obviously this guy takes convertible orders but has no intentions of ever having any on the property (what a scam) informed us we could take a car here and simply drive over to the airport location and swap cars. So if we drove to the airport to switch cars. On arrival the airport Avis are obviously aware of his scam and had no intentions of swapping a jeep for a must and convertible ..... long story short do not deal with this scam of an Avis location, no morals whatsoever, on reaching yelp sadly we are not the first, or I'm sure the last!

Note that they won't even respond to the BBB - On May 11th 2025…read moreSTAY AWAY FROM THIS LOCATION! RE: Complaint ID # 23213627 Dear David: You recently requested help from Better Business Bureau serving the Pacific Southwest (BBB) concerning a problem with Avis/Budget Car Rental. To date, BBB has not received a response from the company. Although a reminder has been sent to the company, we are inquiring with you to see if you have heard from the company directly. Please contact BBB with the status of this matter if the company has contacted you and the matter has been resolved. If you have not heard from the company, there is no need to reply. While many times a reply is received quickly, in some cases a company can take longer to respond. You will be contacted again if a response is not received from the company. We appreciate your patience during this time. Sincerely, Karla Olvera Your Better Business Bureau

We needed a car to get around Palm Springs. At least some of the places that we have visited…read more Checked some car rental places and found Alamo the most reasonable, cost efficient, and easy to handle. I wanted somewhere close to our hotel, but we were told the closest one is in the Airport. So with that being said, after we checked in to the hotel, my friend and I took an Uber straight to the Airport. We were greeted by 2 great, experienced, helpful, professional consultants. (Sorry, can't remember their names). We asked what type of cars they had, and they showed us 3 different cars and we went with the black Toyota Prius. That was the right choice, because the other ones were more expensive and a lot bigger for larger families. The car came out with full tank, washed, clean and vacuumed. We were informed by their employees about their rules, policy and they both showed all the amenities that the car came with. We told them that we only needed it for 2 days, they both said don't worry about it, even if you are late for couple of hours, you won't be charged extra. That already said a lot about their character. Check-in process was easy breezy since there was no one in line. We were not late with returning the car and didn't have to worry about any extra or hidden costs. As we all know, the way you rent a car, that's exactly how you are supposed to return the car back to them. Signed few liability papers and we were out of their lot in less than 20 minutes. Quick, fast, friendly service. Thank you guys, Alamo and management. I will definitely go back if and once I need a rental from this place. The lot was average sized and inside/outside was clean. So was the car!!

Rental car places can be a hit or miss when it comes to customer service. Well let me say that for…read morethis location and for me in particular, it was amazing. Plus the whole vibe is way better in Palm Springs. Low maintenance and no fuss. It's located in the Palm springs airport just past arrival and departure. I didn't utilize the parking as I was dropped off right out front. The whole place isn't that big. Inside is where the rental counters are located. Basically all the rental companies are located inside with booths pretty close to each other. I had a reservation for first thing in the morning at 7am. Right when I walked in, the two gentlemen working greeted me and gave me the heads up that they'll be right with me as they were finishing up what they were doing. That was a good 2 minutes or so. The service was great with customers services and the whole experience. Also it was nice before checking in with the online service where it helped expedite the check in process. The whole experience was great and fast. No fuss and a fast and easy process. You pick up the car yourself which they're located inside the lot just right outside of the building. It's pretty self explanatory with the lot and row number where you get your car. Same as returning, just following the signs for return. Once inside, there's signs to guide you to which company your car was with. Pull up and someone will assist you and that's it. Service great. Everyone that I've dealt with were all dolls and amazing. Didn't get their names but they were amazing. Would I rent again, definitely.

I needed a rental car again. This time, upon arrival, I was assisted by Abbey and Sebastian. I…read moreplayfully complained about the car having a license plate from a specific state and requested a different one. Both Abbey and Sebastian were wonderful and shared a good sense of humor. Anthony was there too and helped me with everything I needed. I had my own car back temporarily, so I returned the rental to the their (Anthony's) location. A couple days later, I rented from another location, Varner Rd. Palm Desert where the staff was also friendly. I'll write a separate review for that experience. They provided me with a pickup truck that unfotunately had a slow leak in one tire. Before my rental period ended (from Varner Road) I stopped by the Airport Dr. Location (Anthony's) Anthony to check if he could get the tire to hold air. I had just put air into it and it would not stay in. I suggested that if it couldn't be fixed, I would return the truck at his location and get another car just to make it to the other rental location. I only needed to return the truck at this point, as my car was now ready but in another city. Anthony happily assisted & fixed, put air in the tire and sent me on my way. This allowed me to travel to my next destination without worries, return the vehicle and carry on! From my experience with this car, I knew it would be fine for about two days before needing air again. I'm pleased to report that I made it to the other location and returned the car without any issues. I must commend Anthony again for his excellent service, as well as that of his team. I visited during a week when there was a tennis tournament in town, making it extremely busy with constant customer flow and non-stop phone calls. Despite the chaos, Anthony and his team were always polite, composed, and fantastic. It's clear that not only is Anthony capable of dealing with anything, he also must have the same kind of ethic that he infuses into the other employees at his location. Please ensure that Anthony and his team receive the recognition they deserve for consistently being a friendly and reliable presence at Enterprise Rent A Car. Bravo! Forrest

In full transparency, I posted on another yelp acct. In error. It was an account I thought I had…read moredeleted. This one goes in and other gets deleted. Enterprise Rent-A-Car ... Susan M. 24 days ago Maintain their vehicles! Let me say this first: I was renting, NOT testing cars I might to buy. While MY car was in the shop, I had to exchange my rental FOUR times Not in chronological order. 1* Rear seat belt sensor was bad an alarm kept going off EXCHANGED 2*Pulling out of my driveway and I went to go forward-transmission/engine felt like it dropped, resisted going forward. No alarm went off, no brake/braking assist was on. Stopped, turned off the car and restarted....same issue. EXCHANGED 3* carpet lifted, dirty a plus included it smelt like vomit and marijuana. Not good when I was going on Military Bases (note Federal doesn't recognize CA state law) 4*EXCHANGED 4*ABS sensor alarm kept going off with dash message may not brake ..EXCHANGED 5 an final car was fine. 683505 E Palm Canyon & next to PS Airport & in PS Airport. Good luck. To Enterprise Management team. To validate my review: Caliber Collision on Perez by Gerber you can verify with them. Also USAA team that's handling the list. Your team next to Airport said no animals service or not. Rocky, Jonathan at cathedral City In the Airport I was told by acting mgr they have 3x exchange limit. As courtesy they do this last one. After that I'd have to turn in and reach out to USAA. Great customer service Seems you can't research so here is one agreement for the four cars mentioned above. Take the time to look Enterprise Rental Agreement 3JV591 enterprise Business Manager Hi Susan, we would like to look into this further but need some more information. Please visit www.enterprise.com/ en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Christina

arrived at the airport and was told NO cars were available , after returning an hour later I was…read moretold sorry no cars avail and was told after asking how much longer, their response was I don't know!!!!!! After 2-1/2 hours I got my car. Be assured I will never use Dollar again. their agents need to take a course in how to deal with customers as they were rude and insensitive to your needs.. All this-even when I made reservations 3 months prior.

I'm traveling on a budget, why I chose Dollar Rental. I checked in at the Palm Springs airport…read morehelped by Heather. She was nice but the debit card policy is ridiculous. See the attached photo. My card was charged twice $534 and I was subject to a soft credit check! No where during the booking and mobile checking was this stated. So many times I got emails and checked my reservation but no where was this clearly stated or even mentioned. The company needs to be transparent about their debit card policies and credit checks! For the double charge/hold, I called the company a day later as Heather had stated the wrong charge/hold should disappeared after an hour. The agent I spoke to stated I was lied to and the hold takes 72hrs to disappear. I'm on vacation and now I'm $1068 short which has ruined my plans. Please don't make the same mistake I did thinking "this stuff would never happen to me" No matter how prepared, Dollar Rental ruined my vacation plans. I should have just payed the cancellation fees the moment I was informed of their policy. Total regret. Save yourself the headache and anger and go with the bigger and better known companies like Enterprise. Update after a two day use: Upon return of the vehicle I was charged the deposit for being accused of smoking in the vehicle. I've never smoked in my life. I trusted this company did their inspections and recorded it before renting the vehicle to another patron. I kept getting questioned why I didn't call it in when I first got the vehicle. It was obvious to me they tried to clean car and attempted to get rid of the smell but it wasn't going anywhere. Due to the frustrating experience with Heather I didn't want to deal with them again. This is also the car Heather "upgraded me to." I hate to say or even think it, but it feels like a total set up. This has been totally embarrassing and enraging being accused of something I am not responsible for. This was the cherry on top with this company and completely upset me. Heather showed no interest in helping me resolve this issue or even bothered to take me seriously when I told her I don't smoke and I asked if I look like a smoker, she cynically responded "anyone smokes nowadays" and laughed at one point. This company clearly has incompetent staff and who lack empathy and human connection. The only person was doing their job and took the time to hear me out was the manager Merid, even though it was clear she couldn't and wasn't going to do anything about it. It's been a total horror story with Dollar Rental. Please don't give this company your money and business.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

We recently rented through Desert car rentals. What a great bunch of folks from start to finish…read more The car was impeccable, you could tell it hadn't just had a band aid and a quick rinse off turn around. They pick you up from the airport, so there is NO LINE to stand in. Your paperwork is awaiting you as is your car, and the guys transferred all of our luggage just apparently automatically. And when we returned, it was to a friendly smile, a wave, and they remembered who we were. You just don't see this in the car rental business, and we rent a lot of cars. Also no annoying big upgrade sell thing going on and no extra charges . We will always rent from Desert in the future.