Some of the most exceptional service I have ever had. First contact was with a young lady behind…read morethe counter with a contagious smile. She just exuded positive energy and a desire to help. My history of traveling the country and renting skis has occasionally been a stressful story. I described my skiing style to the technician who recommended what turned out to be the perfect ski for me. If I still lived in NY- I think I would have bought those skis- that's how much I loved them. Nice people, great equipment, and convenient location right on the hill makes this a no-brainer for me when I return next year.

I haven't shopped inside the store since 2009, and I haven't lived in the area since 2011, but it…read morehasn't stopped me from going back to The Garden for all things snowboarding! They bought my first board from them in 2001, and have continued to buy anything I can from them because of the customer service and care for their community. Bill and his staff have always been so helpful in guiding me in my purchases to ensure I get the best equipment for my needs. I am working with Bill right now to purchase a new board from them even though I live in Scottsdale, AZ now. He's been great steering me away from companies that aren't producing great stuff anymore, and introducing me to better options that I will enjoy more. I really can't say enough great things about The Garden. I will ALWAYS buy my gear from them as long as I can. Thanks Bill and Team!

I was on a mission to find a very specific bike and came across this place online. Which happened…read moreto have the exact bike I wanted. After having some issues with shipping online.. I called the store and spoke to a gentleman who had the manager call me to troubleshoot. Luke was amazing. He went above and beyond what I expected to ship me a bike to where I am in California. I only wish I wasn't across the country so I could go in person to thank him for everything he did to get me this bike. I would gladly purchase more bikes from The Garden.. not only to support a small business but because of the wonderful experience as well!!

I have been to Plaine's many times and am always happy with the quality of service provided. A…read moregreat ski and bike shop that cares about their customer experience. Best prices around. If they don't have an item they will tell you where to go to get it. I cannot recommend this place enough.

Jacob helped us all get geared up!! Every staff member in there greeted us and offered to help…read more Jacob was super knowledgeable and so nice. My husband got a jacket and bibs, a ski boot bag for our daughter and a snowboarding bag for myself. We will definitely be back!!

I must keep this simple otherwise I will end up writing a book here. The short version here is…read more.. This was probably the best experience I've had buying anything that cost $100 or more. This includes anywhere online as well. Dave C. (the owner) treated me like a long lost brother he had never met before and, well... I'm practically dumbfounded by the hospitality afforded by this man. I could not be happier or more impressed with the purchase and service from him and the cool folks that work for him. They all know what they are talking about and what they're doing and if you are in the market for anything they sell, don't even hesitate because you are just wasting time. And you're so very welcome in advance! I can't understand how anyone would be disappointed doing business there I'm Buck and thanks again Dave and crew!

Friendly and helpful staff. Great bikes Set us up on great…read moretrails with all the safety equipment we needed.

This review is for the Mountain Adventure Park - which really deserves its own Yelp site as it is…read moredistinctly different from a ski resort! I had low expectations given the reviews I'd read on this site and felt worried we'd be throwing money away. We bought tickets ahead of time for the discounted price but I didn't opt in because I figured I wouldn't want to participate in anything. I brought a book. And then 10 minutes after arriving I filled out the 2 page waiver form and handed the lovely people in the Welcome Center $69 in exchange for my all day wrist band. What value! I had such a fantastic time. I was overwhelmed by the knowledge and friendliness of the staff and the quality of the various attractions. I highly recommend going on a weekday in the summer as it was fairly empty and we didn't wait in line for anything. I was with a group of kids aged 12-16 and they all had a blast. But there are also plenty of options for young ones, including a trampoline bungee thing, a mini ropes course, and the mountain coaster and alpine slide. I saw parents riding the alpine slide with toddlers on their laps and it looked really fun. Both the slide and coaster involve long (slow) rides up the mountainside, but the views are beautiful and it's a lot nicer sitting on a chairlift in the summer than in the winter! The slide has two courses so you can go side by side with someone, and you can control the speed, just like on the coaster. There were so many people working and it was very safe, from getting on and off the chair lift to getting on the slide and learning how everything works. Note that if you're being silly and recklessly speeding on the slide you will get hurt. Like, baaaaadly bruised. (Not hurt enough for immediate medical attention, thankfully.) So, heed the warnings of the staff and don't do it. Instead, opt for the adventure of a lifetime on the ropes course. It was AMAZING. There were so many very competent and thoughtful people working there and it was really safe. It was scary, of course, but I never felt like "oh shoot this harness is going to break" or "geez, when was the last time they checked the ladder on this thing." In fact, they were actively repairing some elements on one of the courses (which unfortunately meant one of the courses was closed). There were some moments where you could get stuck or make the wrong guess about what to do next and it seemed like magic that someone on the ground in their bright vest would shout up some good advice. It was definitely an adventure with lots of zip lines and multiple stories off the ground. The staff carefully put you into your harness and then give a very thorough overview of the safety protocol and how to clip in and out of things. I loved that there were so many course options. Lots of great challenges for people at all skill levels. Two other attractions I didn't do but others in my party raved about: a climbing wall and a zip line ride sort of thing for two people. There is a snack bar (and a tavern restaurant I didn't visit) right next to the action and the allergy-friendly options were plentiful! Including Ben and Jerry's ice cream cups, so zero cross contamination worry. The bathrooms are in the welcome center and were clean with a baby changing table. No complaints. It was a super fun day, I highly recommend it, and I thought it was great value for the money.

The person who attempted to check me in was one of the worst individuals I have experienced in my…read moretravels and I have traveled the world. He was inefficient, ineffective, and exceptionally rude. The resort itself was enjoyable but the lack of intelligence by the check in clerk at the Ski in out Country Inn was beyond believable.

Rented from the Cheshire location- great place, right next to Cheshire Reservoir and the…read moreAshuwillticook train. Manager was very nice, funny. Great ride around the area, with beautiful views. Bikes were in good condition and ready to go. Recommend the location- we will be back there.

They are an old-school, fully stocked "outdoor" store that harkens back to an era of local stores…read morethat seem to disappear, victims of REI's and Big Boxes, where staff are likely to be completely clueless about what they are selling. I stopped in for some gels and air canisters for my bike bag, and bent the ear of one of the bike shop employees who was more than happy to talk bikes. The store is a fly fisher's dream ( or money trap because of how much stuff they have!) - they are fully stocked with Skis ( even in summer!) - Bikes, Kayak/Canoe gear, hiking gear, camping gear - and topped with a knowledgeable staff. Worth a visit, worth supporting.

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

Dave's is an active and open outdoors store for all things hiking, hunting, fishing. The store has…read morevery good layout and is in the center of Pittsfield, MA. Review: 5

Check online before buying from them, the pellet gun we got for our daughter was $150 without a…read morescope. If you buy it from the seller online it's $120 with a scope or $100 with pellets. Price gouging at its finest