2023 and 2 hour 30 minute wait time for rentals only to find out they're out of crucial gear. We arrived at 9:30 am (when they open), queued in rental shop at 9:40 am. Helped at 11:50 am.
Review summary: the guy managing the place is a complete imbecile, waiting for 2 hours for rentals is a quick wait time, showing up before they open still leaves you waiting for +2 hours, they won't compensate customers for business extremely long wait times, they're likely closing down rentals, hilarious mismanagement from the guy managing the place who is the rudest person I have interacted with in a very long time.
When you ask how long the wait time is to the person that's taking names for rentals no time is given. Over a 2 hour wait time for gear is asinine, pull people to this part of the mountain and help out. Or the manager/business owner can. Getting fitted doesn't, however, take 2 hours of time and if it does help should be available. "Oh the jobs are hard to fill." No they aren't hard to fill if workers are paid reasonably and there are job postings on the website about what's needed. The only thing listed as of today was a fry cook and they absolutely could use another rental person or two. Update the website.
A lady asked to speak to the manager because she waited for +2 hours to get fitted for the day. She asked for a discount to the half day pass for the wait time. She was asking for the half day pass an hour early since the gear fitting took too long. Management's response? "We don't discount prices for rude clients or anyone and if you don't like the prices you can get the f*** out." (Mind you, she wasn't being rude whatsoever, her tone was steady, she asked a very reasonable thing for an unreasonable wait as an easy bit of compensation. She was asking for $10 off.) To whoever the manager is there if you can't handle any customer service as a manager/boss you shouldn't be a manager/boss. Put yourself in their shoes for a minute and tell me how you would feel about wasting over 2 hours for gear? Any other mountain it only takes 30 minutes max. They showed up before 10 am and didn't get any gear till 12 noon. You'd be pretty frustrated too. After that he proceeded to nearly yelled at the lady saying "we don't deal with s*** customers like you" (mind you all she did was ask for a discount to the half day price for having waited for +2 hours and it was nearly the half day time) "you and your family can get the f*** out of this establishment." Great response about a customer's frustration and $10. He then proceeds to tell the two clearly overworked rental employees they're "not taking anymore rentals for the day." He then storms out of the room slamming a door open nearly breaking it on his way out like a pouty child. He radios to every station in the business that "rentals are f***ing done." and continues to storm out. The two employees just stopped and looked at each other wondering what they're going to do for work if he closes those positions. The one literally asks "am I even going to have a job tomorrow?" Great job at keeping your workers happy.
I have never seen the likes of this from any person in any management position with any business ever. Absolutely astonishing reaction from the guy managing the place to reasonable questions from clients. Well done chap.
This doesn't even go into our interaction with him either. We were just close by and witnessed this. We also waited for over 2 hours today and when we finally were getting outfitted they didn't have helmets or googles available. How do you not have extra crucial gear? This literally pays for itself with 3 rentals of the equipment after that it is pure profit for the business. Regardless, if the rental shop ran out of something the very least they could have done was make an announcement in the waiting area that "we are out of X" so people could make up their mind about whether or not they'd like to stay. The website says "while supplies last" talking as someone who has spent time at multiple ski hills, supplies should last longer than a group checked in 10 minutes after open. The manager found a pair of goggles from the lost and found, thinking it would solve the problem, however it was a literal paintball mask and we had quite the sour taste in our mouth by that point. We did end up getting a refund and didn't step foot on the mountain.
To the guy running this place into the ground: go back to kindergarten and learn some basic social skills.
To the workers spending their time there: I'm sorry you've had to deal with it. There are places where you will be more respected and cared about.
To the people reading this review: I'm sure the mountain is fine, I'm sure the skiing is adequate, if you go, bring your own gear and avoid management at all costs. read more