Mark was wonderful! Great service at the house and was very personable. Couldn't be happier with the service!

They are incredible. We ended up on the mountain with ski's that did poorly in the ice. I called them and within 20 minutes they delivered new ski's to ski resort. Incredible service. You get what you pay for. If you're coming to ski around Park City, these are the guys you want to work with. read more

Top of the line equipment and hassle free experience at Ski Valet. The customer service is excellent. The manager Raimey fit my husband and I perfectly for our ski gear, which made for a pleasant day of skiing. I would highly recommend this service! read more

My experience with Ski Valet was very pleasant. I used Ski Valet while skiing in Deer Valley in Feb 2016 and April 2017. The service provided is courteous and professional. Ski Valet is only one phone away to replace your gear if anything does not fit right. I also found their price to be fair and reasonable compared to competitors, price posted on their site is true price with no hidden charges. Getting and returning the gears is easy also! Ski Valet delivered the gears to the hotel and picked them up the last day of ski at Deer Valley (remember to bring your walking shoes if you want to return at the bottom of the slopes). Overall, highly recommended! You won't be disappointed by choosing them =) read more

"How to Lose a Customer in 10 Day", or "From 5 Stars to 1: The Ski Valet Park City Story" Used the service for a large group over a long weekend. Our Airbnb host had negotiated a deal that guests of their properties get a 15% discount, which took some of the sting out of how expensive the rentals are. We were told it would be applied automatically, but I made sure to confirm in the booking email as well. Equipment drop-off was timely, efficient, and courteous. Was feeling optimistic this would end in a 5-star review. Only part of our group was skiing the final day, so we had two separate pick-ups scheduled - one Saturday, one Sunday. Two group members originally planning to ski Sunday changed their mind (one injury, one changed flight), so we asked if we could return their equipment a day early and were told no problem. Still at 5 stars. Got the bill after our trip and saw they charged us the full price (without the 15% discount) and they charged Sunday to the two people who returned equipment early. Billing mistakes happen, so still giving them the benefit of the doubt at this stage, but it's annoying so review was down to 4 stars at this point. Called the company and the phone agent agreed to honor the 15% discount but refused to remove the two extra Sunday charges. He pointed to their 48-hour cancellation policy, which he said applies to reservation changes. I'll defer to you, dear reader, but when I call a restaurant to change my party size from 8 to 6 I don't generally think of that as a "cancellation". We clearly made a mistake by not explicitly asking whether they would still be charged for Sunday when asking to return the equipment Saturday, but Ski Valet clearly didn't care to clarify at the time. We're now down to 3 stars for this review, but I stayed upbeat because this was just an entry-level employee, and surely a manager at a service-oriented business such as this would give the customer the benefit of the doubt, even if he/she thought I should have known the "cancellation" policy applied here. I call Ski Valet a few days later and am greeted by a friendly employee who explains that the manager isn't in, but she'll discuss with him the next day and get back to me. At this point, I'm thinking the review is likely heading back up to 4-star territory. Instead, I get 4 days of radio silence. I follow up via email and am politely told to go shove it - the manager is digging in his heels on the "cancellation" policy. Instead of up to 4 stars, the review goes down to 2. After a few days of phone tag, I eventually get an opportunity to speak to this manager, still optimistic the situation can be resolved. After all, the amount in question is only ~$100, a small fraction of our total order, and at that point nobody in our group besides me was yet aware of the billing issues, so he has the opportunity to secure a large group of satisfied customers. Instead, he chose a remarkably combative approach, deriding me for having misunderstood their cancellation policy and at one point calling us "a group that wants to reserve our equipment so we can't rent it out to other customers, and then not honor their obligations", as though we were conspiring with their competitors to sabotage them! Review drops to 1 star, which is our final destination, though I'd remove another for the manager if 0-star reviews were allowed. In any case, since the manager tacitly accused of working on behalf of their competitors, here you go: if you google "Park City Ski Rental Delivery" you'll see plenty of options with much strong customer reviews on social media. If you want to go the value (non-delivery) route, Christy offers great equipment at great prices. Tl;dr: Overcharged our entire order by 15% (which they ultimately removed after I called them out) and conveniently allowed a "miscommunication" to result in $100 of unrelated additional charges (which they refused to remove). Customer service when trying to resolve it took the experience from mixed to terrible. read more

Great place to rent Ski gear! The people working there were super friendly and all wearing masks. They got me fitted and sorted with my stuff in no time and was a super easy pick up and drop off. read more

Great place to get skis and boots for the day! Even was little late and waited for me to return my rentals!

I had another amazing experience with ski valet. They came to condo to deliver skis and picked up skis from the ski check in at condo so we didn't even have to get skis back up to condo! I highly recommend and will use their services again! They had kept our record from our previous rental so it was extremely streamlined! They were punctual and set us up in less than 15 min! Excellent service. read more

I would not recommend using these guys. Agree with the other reviewer saying that they were highly unprofessional. They were two hours late to deliver our skis, which meant the kids were very tired their first day of skiing. And the rate they billed us was not consistent with what we were quoted. We are in the process of having to try to resolve this through our credit card company. read more

We arrived in Park City for a snowboarding trip and we learned about Ski Valet through our Park City Property Management rental. We called them the day we arrived and scheduled a time for them to come to our condo and fit 4 of us that snowboarded. They we're extremely professional and so nice!!! Every time I called they were ready to answer my questions and accommodating on pick up time for the equipment. We will definitely use them again!!! read more

Profesional & very friendly!! Second year renting skis/snowboards through them. Was very pleased both times.

Definitely recommend them. Excellent service, very professional and great equipment. Have used them for two years. No complaints.

This is worst customer service ever received. So bad that it's inspiring me to write my first negative online review. I have never experienced worse - anywhere, for anything. I am a beginner skier - I am 42, have slowed once before, and the teacher was very clear on the max size ski I should have. Which I have documented as reserving. Instead of showing uup with "various options " as they promise - they show up with ones set of boots, which didn't fit. And skis that were 14cm LONGER than reserved, and with no other options. Instead of apologizing, they were condescending to me, and insulting to my wife. They met us 50min later with skies 4cm Smaller Than the reserved sides, insulted me and condescendingly told me to take my "baby skis". I was late to my lesson, and they had no other boots. Even though they told my wife we could return them that day - which we did - they are charging us for the full rental. And i ended up having to rent new gear anyways. NEVER AGAIN. Not because of the screw up in sizes, but because of how rude and condescending they are in a ski sport business! read more

Ski Valet provided my family excellent service. I shopped around and thier prices were completely in line with most others in the area yet their service was incredible. The equipment they provided was major name brands and all seemed brand new. Most important was that they were on time for every appointment and treated you and serviced you like royalty. A truly perfect experience. Thank you Ski Valet read more

I'd avoid these people. There are too many other good ski delivery services in Park City. They charge as much as the others but they forget that this is a SERVICE.....They were totally unprofessional. Never received an estimate. Had TWO sets of skis malfunction and fall apart during the 4 days of my rental period. Never got an apology or a discount on those partial days I couldn't ski!!! I had to contact them several times afterwards to even get a copy of the bill....and then it was all clear....they didn't send it because they overcharged my entire party of 7 by several days....and also added extra bogus penalty charges which, of course, weren't mentioned any of the paperwork I filled out.... When I asked them to please amend the bill they told me that I was lucky they didn't charge me more!! Don't make the same mistake we did!!! read more