I usually don't like shopping but Anastasia made my time at skims so much fun! She was extremely helpful and very attentive. I can't express how amazing and personable she is! read more

first and foremost, let me start by saying this was my first time in this mall! an experience simply said nonetheless. I was so amazed to find there was a skims store with such unity, precision, and care to detail by all the employees. but I must speak for Alexis when I say, she made my day, my experience and beat all of my expectations. She catered to me like none other. Providing me with the uttermost support and attention no matter the running back and forth and I definitely trusted her opinion. if there was a photo for customer service she would be the perfect face. she had a beautiful spirit and I truly believe she embedded what a skims model stands to be. i would trust her with my life! behind and beyond the clothes! thank you again Alexis for everything! to many more shopping dates! read more

The two girls working here today 6/22 were extremely helpful and very friendly! I feel nowadays it's so hard to get good customer service from stores but I was surprised how helpful and nice were! I do wish this store have more in stock items and sizes I hate buying online now only because skims uses third delivery party to deliver their products and it's been a headache so I prefer to come in store but unfortunately they had a few items out of stock. read more

I really like skims however - the service in this store is terrible. So many staff working - well not really working just chatting with each other. I was not asked if I needed help other than when I walked in the door. As I proceeded to return/exchange I missed the date for my new unused tags on in the package items I was told 4 days over the policy means no return/exchange/store credit. I tried to explain that I live 4 hours from the nearest store and I wanted to physically see my options. NO Exceptions. I was eventually able to exchange one of the items for another size - however it could only be a different size must be same item same color. While I understand a return policy - it was the rude abrupt manner after being overlooked by staff for 15 minutes. No thank you Skims! Go to VS right by Skims for your needs. Better service for essentially the same products. I won't be back in person or online. read more

I absolutely love SKIMS and the brand itself is still one of my favorites. The quality, fit, and comfort are unmatched, which is why I decided to give this location another try after my previous experience. I'm really glad I did. This visit was completely different and deserving of recognition. Cory went above and beyond to help me and genuinely made me feel welcomed and taken care of. Desiree was also incredibly kind during checkout and made the experience even better. One of the items I wanted was out of stock, but they were able to order it for me online right in the store, and it arrived the very next day. I was honestly impressed. Thank you to Cory and Desiree for turning my experience around and showing what great customer service should feel like. read more

Although the store had more selections than most SKIMS store, it still didn't have my size for bras. The associate Sophia was helpful but the rest of the associates were not. I was told at the fitting room they don't do my size unless I go online and they had a lot of attitude. You also need to make a reservation or wait awhile just to try on stuff. The store merchandise itself is lovely but the store experience itself just fails. Too bad they also don't allow exchanges if you buy the wrong size online. Definitely better to just get stuff online than in-store. read more

Perfect bras, swimwear and some clothing. Right now all of their bras are 30% off! You can also purchase online, and if you sign up for an account, you get free returns. read more

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Kayla is the worst manager I have ever dealt with. She has absolutely no customer service skills, and I was treated extremely poorly at this location. Because of this experience, I will never shop at this store again. read more

My second time here at this location and I love it. They have a lot of inventory and all the latest new stuff. Service is excellent and the prices are reasonable . I love they comfort of their items. read more

Skims - Lingerie Near Me - Costa Mesa, California

OMG THIS STORE IS AMAZING!!!!!! Shot out to DESTINY!!! You are my go to girl for my bras!!! Everything fits great!! And of course the tightness that I like!! Thank you for your Help and yes your EXPERTISE is RIGHT ON POINT!! Thank you for help!!! read more

It's a nice store, and definitely well-maintained. There's plenty of staff around to help you find something. This location has their shapewear located in the back, and the rest of the clothes in the front area. The selection feels pretty limited for the loungewear, but it looks like they have a good amount of the shapewear stuff in the back area. It doesn't look like there were any petite sizes, so everything ran long for me. I did like that they had the Nike x Skims collab in store. Most xs-m sizes were sold out, so there were only xl sizes for the popular collab items. I ended up getting two sports bras that I found in my size. Prices are pretty standard to other athleisure wear brands, with each sports bra ranging about $60. Check out process was a little slow, but it might've just been because I went on a busy day. read more

Thank you Desiree for helping me out. Super helpful and helped me with sizing. First time at Skims since I'm traveling from Hawaii. Mahalo! read more

I have to shout out Alexis! She was so helpful and PATIENT. She showed me things all over she thought I may like and took my honest feedback and didn't make me feel weird or try and convince me to like something that wasn't my vibe. I honestly went in thinking I was going to get one or two things, but ended up with four, haha. Only downside was that some things are only featured online, but she let me know that I can get expedited shipping if I order through them in store. Some of the other girls were super nice also, and some looked like they were judging every person that walked through the door ngl. I hope that this inclusive brand starts having more inclusive vibes from some of the staff. Easy to see who the mean girl types were. read more

Skims - Lingerie Near Me - Costa Mesa, California

odd experience i just had, my girlfriend and i were helped out by this nice girl in the undergarment section and and she went to try something on, after that a tall blonde girl ran to her associate staring at me and telling her something as if i were stealing. we later go proceed to purchase our items and the one who initially helped us out, helped us out at the register as well! super nice but i noticed the tall blonde following us and telling people stuff i think on the walkies but everyone was looking at us as if we were stealing, she unprofessionally whispered something to the girl who was helping us and she said "they are" probably telling her we ARE purchasing. very odd odd experience. mind you we came in with bags already so it's not like we have the need to steal. read more

Kyra is the best!! When I visited the other day she was very attentive and kind. If there was an option to schedule a shopping appointment with a team member, she would definitely be first pick! read more

Disgusting how my review was removed I was treated horrible by the white manager as I'm Mexican and was treated horrible she was speaking to me like I was mentally ill and didn't understand basic knowledge I tried turning her in to corporate and they said they sent my complain back to the store. Also the ladies who work here don't even know anything about bras none of them know how to measure and even read the correct measurements so sad they hired just anyone with no clue what they sell read more

All the sales assistant were very helpful and knowledgeable on the merchandise. Helped me pick out the right style for my needs.

I am a huge fan of these brad and undergarments. All of their items are so soft and comfortable. The employees are friendly and helpful. Beautiful store and they have a great selection of items. read more

The experience here varies. I initially purchased pants and the size I got was too big- so I went into the store exchange it for a smaller size. The employee working during my initial purchase told me I would get expedited shipping for the pants (they were not in stock in the store), however- I received the pants an entire week later. The employee working that day called a manager to look at the pants even though they were completely unworn and I brought them in the same day I received it the package. This time, I received the pants about three days later. My most recent visit was a good experience. I ended up returning the item because they just didn't fit. The employee working was friendly, efficient and made the process really easy. So for these reasons, I would say it's an alright experience it just depends who you're dealing with. read more

The $80 shapeware I bought ripped the first time I tried it on. When I tried to return it the shift lead told me she has discretion to give returns and doesn't have to. She was super arrogant and power tripping hard! When I brought up the policy I found online on manufacturing defects she completely crashed out. She was clearly unstable and on the verge of tears. I even apologized for offending her. In the end she told me to "never come back." After unnecessarily escalating the situation she promptly ran away and left the cashier alone to finish the return. The poor cashier was so uncomfortable, I felt so bad! That's no way to treat your staff :( Hope she gets therapy but not sure if she should be supervising anyone, and she certainly should not be customer facing. (I got my refund but I can see from other reviews that she bullied other customers who didn't call her bluff) read more

My encounters with the staff were fantastic! However, I find the quality of the product lacking. I had to return everything I bought. The underwear were OK, but I would size down - and know that they aren't super silky in terms of rubbing against your clothing or leggings. The shape-wear I bought had one leg larger than the other. read more

Horrible HORRIBLE experience at the store and I would say it is the most horrible customer experience I've had. Period. Came in with a friend who brought their shape wear that ripped immediately upon trying on at home (the sore does not allow try-ons of shape wear prior to purchase.) This is despite the fact that she was measured by staff and was confirmed her size prior to her purchase of the product at the same store during the previous visit. We explained the situation in the spirit of transparency but received push back. Shift lead came and said they cannot take back the product. We brought up a return policy online that we believe covers this incident for further clarification. Shift lead said she would go check. Five mins she returned to let us know it usually isn't possible but will allow this time. Just before we could feel the sense of relief, she said to my friend " I really don't appreciate the way you were talking to me. It was rude." My friend was very confused and asked for clarification as to what specifically she said that had offended her and if she did she was very sorry. "It was your TONE not what you said." That was her immediate response. That indicated to me that she couldn't pinpoint what was sad and I can guarantee our tone was nothing but cordial and professional as we are both attorneys who are well trained in semantics. Our goal was to address the issue and seek resolution amicably. We further asked for clarification and she threatened that we can either keep arguing with her and not get the refund or get our money and leave. My friend kindly asked for the refund. After instructing staff to start the process, she walked by my friend and shouted "never come back!" This experience left us horrified and frankly quite emotionally distressed. I asked the staff for the name of the shift lead but the staff refused to provide and stated that she's not allowed to disclose her name. I am escalating this issue to corporate. This issue must be addressed further. I understand you can have a bad day but this is not how you treat customers. read more

Haley was absolutely amazing! She made my whole shopping experience super comfortable and was very knowledgeable on product and fit. 1000/10 would come back just to see her! read more

Iris was extremely helpful and patient. I definitely recommend the items here and the customer service is exceptional.

If you don't look a certain way or aren't carrying a designer bag, you won't even be greeted or asked if you need help. I walked in today looking for one of their bodysuits after hearing great things about them, and not a single employee approached me. Instead, they just stared at me as if I were going to steal something, or stood around talking to each other. This was very upsetting, especially since I've been coming to South Coast Plaza for years. I'm not sure how they train their team members, but they really need to do better. read more

I went to visit skim on grand opening and it was a very clean dtore. left with some items and would love to come back again!

I would give this 0 stars if I could. I bought slippers not even a week ago and they ripped 5 days in. They are barely worn and have not even left my room. I took them in the store to see if I can do an exchange or return and I explained the story to the girl at the counter. Another worker was up there with her listening to my story and when she saw the hole she said "ooh" acknowledging it was pretty bad. The girl at the register said she would check with her manager and came back to say "yea no we can't do anything about that" her voice showed no remorse and sounded more like a what do u want me to do about it. I proceeded to ask why because her tone rubbed me the wrong way and she smiled (almost cracked laughter) and just simply said "I don't know". If I'm paying that much for a slipper with my hard earned money only for them to rip 5 days later , I would hope to get a better answer than "I don't know". I would understand if it was store policy and she explained that to me but having a care free attitude accompanied by "I don't know" left me with a bad feeling. So not only did I drive 50 min out of my way but I left with a ripped slipper and bad service. read more

I've ordered from Skims online many times but had never been to the store. I decided to stop by this weekend while shopping at South Coast to check it out and see everything in person and I had an amazing experience! The store is so nice and was very organized and clean. I don't leave reviews very often but one of your associates was so amazing, I just had to leave a comment! Cory helped me and completely made my whole experience. He was so sweet and so knowledgeable about all of the products and different collections. I tried on a few different things and he really knew a lot about the products and made great recommendations. It's clear he is passionate about the brand and truly cares and wants to help customers. It was quite refreshing when so many other stores have associates where it is clear that it's just a job for them and they're just trying to make a sale, but this was not the case with Cory. I had an overall amazing experience and I can't wait to come back and shop more! read more

the manager Haley was super helpful with finding the perfect size for my larger chested friend who's struggled to find a strapless bra that is supportive. we will definitely be back! read more

I had a very disappointing experience at this location. I recently purchased shapewear and felt I was measured incorrectly. Since it's shapewear, I believed I could have gone a size down, so I went back to exchange it. When I approached an employee to explain, she was smiling and laughing the entire time, even while explaining why they sometimes suggest sizing up. It felt extremely unprofessional and dismissive. When I got to the register, the cashier was refusing the exchange because I was missing a cardboard insert that apparently must be inside the box. I was never informed of this policy when I made the purchase. I told her they should inform customers so things like this don't happen, especially since it's easy to throw something like that away without knowing. On top of all that, I was forced to pay the difference just because I chose a different color, even though the items are clearly the same price! read more