Dear Louis Vuitton Client Services Team, I wanted to share my recent experience and commend your team for the truly excellent service I received. Everything from the personalized assistance to the attention to detail was outstanding and made the interaction memorable. Thank you for upholding such high standards--it's greatly appreciated! Best regards, Tamara read more

I visited the Louis Vuitton store at Fashion Island in Newport Beach today and was extremely disappointed by both the store experience and the current state of the brand. The store itself felt poorly maintained and lacked the elevated luxury atmosphere you would expect from a brand charging these prices. The selection was underwhelming, repetitive, and honestly dated. Louis Vuitton appears to be trying to compete with Chanel and Hermès on pricing while releasing designs that feel increasingly uninspired, bulky, and behind current luxury trends. I purchased a Capucines wallet for approximately $1,100. When it arrived at my home, I inserted my credit cards into the slots for literally about one minute to test functionality and immediately realized the wallet was impractical, overly bulky, and made with leather that felt disappointing for the price point. I carefully repackaged the item and attempted to return it at the Newport Fashion Island location. I was then told by Reese that because I had inserted cards into the slots, the wallet was no longer in "sellable condition," meaning I would be stuck with an $1,100 wallet that I found unattractive and poor quality after barely handling it. The idea that briefly testing a wallet exactly as intended somehow destroys its resale condition is unreasonable and not aligned with the level of customer service expected from a luxury house. For a company that continues aggressively increasing prices, the quality, design direction, store condition, and customer experience no longer justify the premium. read more

Disappointing experience. I've bought a few items here and I stopped in today to look around and possibly purchase a shawl. Walked around the whole store and not a single greeting or can I help you. The vibe was really off today. I found a shawl I liked but the woman behind the counter never asked me if I needed help. Sad because I had always had a good experience here. read more

Horrible customer service for such a high end brand & employees are very unprofessional, they do not stand by their word or their quality. I brought in a phone case i purchased 4 months prior to be repaired or replaced some sort of accommodation as the coating was already coming off and cracking after only 4 months of use and they were unwilling to do anything about it saying that it is normal wear and tear. Pictures are uploaded to show that this is not the norm for LV after only 4 months. I paid a premium for quality! This is not the quality that LV prides themselves on. What i didn't pay for is for it to be feeling like sand paper after a few short months. I went back and fourth for 2 months trying to get to some resolution. I was promised multiple times that they would get a resolution for me and at the end all i got was a sorry nothing we can do its normal. Throughout this process i was told many different things as well, they couldn't keep their story straight once. First they said its scratched, then they said no its not normal we will do something, then they said its normal nothing we can do. Which one is it? Extremely disappointing especially since iv been a good client spending thousands there to not do anything over a small purchase of a phone case that clearly isn't useable & didn't hold up to the quality they supposedly stand by. Will never be a client of LV again after this. read more

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I've never been so disgusted with a Brand in my whole life. I bought this " limited edition" lil keychain wallet. I loved it. It broke, it was made so CHEAP. I took it back into LV per customer service over the phone. I was told just walk in and they will fix it. NO CHANGE!! I get there and they want to charge me $100 to fix it are you kidding me? This is so ridiculous. Your craftsmanship is the WORST!! Your customer service null and void. I will no longer ever purchase another piece of Louis Vuitton. I've spent thousands not hundred thousand on this brand and it's documented. You should've fixed my keychain because now I'm officially done.. read more

Louis Vuitton - CHEAP craftsmanship - Accessories Near Me - Newport Beach, California

Walked in this afternoon to buy a fragrance and the first question out of the sales persons mouth was "are you okay" First of all, horrible welcome. Not to mention security looked me up and down and couldn't even crack a fake smile. Easy quick in and out purchase and there was just nothing pleasant about it at all. Ejoe just really didn't uphold the standard expected for the brand. Disappointing but I got my fragrance so whatever, just won't return to this spot for any other future purchases. read more

Louis Vuitton - Accessories Near Me - Newport Beach, California

This LV store is the worse ever! I went there to pick up a LV x TM micro speedy bag charm that I waited over three months for. Salesperson Rei dropped it in a medium size shopping bag and said LV dont have a box that fit the miceo bag charm. Seriously? what kind of customer service is this? I have been buying LV since I was 16 years old. LV has a box for every item in their lineup: perfume, shoes, sunglasses, belt. NO box for a palm size bag charm is unheard of. I am not buying from this location ever again!! read more

Located at Neiman Marcus at Fashion Island, this is a must stop shop. I was so impressed with the customer service at this location; this is the level of treatment you expect when walking into a luxury brand store. I initially came in to inquire about a repair, but couldn't help picking up a little treat for myself. Though this location is not as large as some other shops, the selection here is good and you are able to order online if they don't have the particular color you are looking for. The store can have your order shipped directly to the store or to your home. The manager's customer service was next level, and it's experiences like this that make me want to come back. read more

This LV store is a part of the Nordstrom there so it was a bit smaller than other LV locations. Friendly staff. Quick service.

Not what the brand it used to be, purchased a wallet exactly 1 year ago and the edging is already falling apart. Wallet is barely in the pocket, it's always in my drawer at work or on the tv stand at home. Contacted LV and was quoted $195 to redo the edging read more

Louis Vuitton - Edge falling apart exactly after 1 year - Accessories Near Me - Newport Beach, California

Worse customer service. Jnon was the worse rep. I was treated terrible. Wanted to exchange an item but because of the way they greeted us and the type of service they did, we ended up returning the item. The rep took my item back for 15 mins and we stood there trying to figure out what was taking so long. Came to tell us that "Hawai'i" purchases are tricky to exchange and they had a new system so it's hard for them to exchange/return. Got so fed up we asked to return it. Rep said the only option is store credit even though item was under 30 days. Ended up magically finding the refund button and 40 mins later a refund was done. Terrible service. Don't go here and get treated like trash. read more

When you walk into a luxury store as this you expect to have great service... right? Well I did. Immediately when I walked in, I was not ignored but catered to. I know they get commission or whatever but that doesn't take away from the great service that I expect right??!! I've experienced walking into such stores and being ignored many times, cause I don't "look" a certain way perhaps? Idk What I enjoyed most was... I asked many questions about which color or style is better and Corey was great at giving me his honest opinion and simply just going with my nonsense silliness. Nothing came of "salesy" everything felt genuine. I appreciate when they point out things that I didn't notice or "need". Anyways, I walked away with what I wanted and I was very happy!! So I recommend this location and Corey! Happy shopping!! read more

Louis Vuitton - Accessories Near Me - Newport Beach, California

Bought a $2,400 bag, got home and found the lock was old and scratched. Went back the same day, and they asked me to pay $15 for a new lock. I bought it just that morning -- why was it already in that condition? Ended up with a scratched, used-looking bag. Never shopping here again. read more

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Horrible experience as a shopper as me and my friend were racially profiled by store manager and security. We were followed around store by security after simply just smelling a couple colognes. We were acting accordingly, not being loud or disrespectful. We understand that a security officer has to keep store safe, but being singled out and followed when walking from room to room definitely felt humiliating. Bought from this specific location several times, never coming back. read more

Keep your dollars and go elsewhere. Nobody around to answer questions and don't even have the basic items in stock. read more

Oh Louis Vuitton how much do I love thee?! I have been in search of a particular LV item for some weeks now, and happened to find out that the Louis Vuitton at Fashion Island had it in stock. With that being said, I was so pleased with my experience at this LV location today. Upon entering, I was immediately greeted by Michele. She told me it would be a few minutes, as they were a little behind. Nevertheless though, as always, I received excellent customer service. Everyone that I encountered today, was friendly and knowledgeable regarding products, upcoming items, and news. Louis Vuitton is my favorite upscale luxury brand. I normally only purchase from Louis Vuitton in Vegas, but because of the great service I received today, I will shop at this location now too. read more

Louis Vuitton - Accessories Near Me - Newport Beach, California

Not all LV stores are alike. I've been so some where the service is horrendous! Happy to say, I've found my person at this location. Her name is Jade. She's fantastic. She texts me with upcoming product lines and is always responsive when I need something. If you decide to pop in, I recommend asking for her. She'll give you honest opinions and it's never a hard sale with her. She treats you with respect even when you walk in after a workout looking a little thrashed. That's when I know I found an honest and good person. read more

I honestly want to gate keep my client advisor because she is the best. The first time we met, she helped find my now go-to fragrance; she did not rush or pressure me to buy, and tried to get to know me so she can help me pick the best scent which is so personal. I'm pretty sure she let me spray every single fragrance because I'm indecisive lol! Building this relationship has been fun, she's super responsive and we text all the time -- to being able to find me all of my hard to get wishlist items or sharing upcoming launches. Ask for Jade. read more

I love this location specially because I feel the atmosphere and architecture is right on point, I see the perfumes in sight right when I walk in and I can test any one out! This specific purchase experience was tailored to me and I felt very special and I met someone from Long Beach who works there similar to me and he had a vibe just like mine in which helped me make the purchase I've been waiting for! A really good memory I won't be forgetting and he even included some free gifts from LV into my purchase! Thanks! Overall this store is really pretty! read more

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Their customer service and care department are horrible and is useless. The purse I bought has a design flaw and the purse has developed 4 small holes in the leather at the creases. THIS IS A COMPLETE DESIGN FLAW. They stated they couldn't repair or replace the purse. The purse is in excellent condition except at the creases where the holes have developed. They lost a customer today. They do not stand by their product or guarantee the quality when spending $4,000 on a purse. We took the purse to Anthonys in Corona Del Mar and they actually have a solution to repair the purse. LV was useless! read more

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This location is on the smaller side, but I will always come back strictly because of the service. I had the pleasure of having Sara help me. I will always come back and call to see if she's working before I come in read more

Louis Vuitton - Sara is amazing - Accessories Near Me - Newport Beach, California

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Very friendly and helpful. They didn't have the items I was looking for but offered to find them or ship them. I opted to run over to South Coast to pick them up (where they were extremely sweet and accommodating as well). I would definitely recommend this location (or South Coast) over Rodeo Drive. read more

The service here was terrible - went in here to try on some cologne and the representative there she was rude dismissive & on her phone the entire time with no regard to customers in front of her. Will not buy from this location. Went back to Neiman Marcus and got better service there. Unbelievable service. read more

i love this Louis and all the staff i have met inside! Julie will greet you at the door and if your fortunate enough to meet Sara inside she is delightful! she found my perfect bag in just mere minutes!! and i did not even know that was the bag i desired lol! and if you have a broken item ask for Zeus, who is the most kind soul, and will get your repairs done as quickly as he can!! truly a wonderful store to call your Louis store!! read more

Louis Vuitton - had to order my item but love getting my Louis care packages! - Accessories Near Me - Newport Beach, California

Came by for wife's birthday to pick up a couple of items. Always great service and very helpful staff to find just what we need even hard to find items. Love this one! read more

This is my favorite LV store of all-time. Although this location (inside Neiman Marcus at Fashion Island in Newport Beach) may not have all the latest styles like the LV shops at South Coast Plaza in Costa Mesa, in Beverly Hills on Rodeo Drive or in Las Vegas, the customer service here is always on point. Just realized I need to add the Paris LV flagship location to my bookmark list :) Louis Vuitton is perhaps considered one of the most legendary luxury travel brands in the history of travel. Because I travel quite a bit for work and I love to travel, owning an LV had always been on my wishlist for years. I didn't grow up rich - in fact, my parents were immigrants who simply instilled a hard work ethic in me at a very young age. No inheritance. No assistance. No sugar daddy. No handouts. No favors. Straight hustle. Straight dedication. Straight focus. Straight ambition. Straight f'n hard work. I'd always wanted to invest in a piece(s) from LV - but I always told myself that I wanted to work for it; I wanted to "earn it" myself because it would make me appreciate it more. I've purchased a few pieces and couldn't be more pleased with them. Don't get me wrong or anything, I'll happily and gladly accept LV pieces as gifts - birthday, Christmas, or "just because" *wink* ;) I called LV to make an appointment at this location and was informed that appointments can only be made online. They were booked solid for the next two weeks but the lady on the phone suggested that I go straight to the store as a "walk-in" customer. She was polite, helpful and professional. So I stopped by this location today, January 20, 2021 mid-afternoon. There was no one in line. However, I did have to wait about 5 minutes because the store had reached capacity. The host was professional, conversational and friendly. I let him know I was there to drop off a repair order on my LV travel luggage. He looked at my bag, smiled and was like, "wow, you must travel a lot." Haha, I wonder if he was trying to imply I treat my LV like sh!t. LOL. I just replied and smiled back, "I'm just well-traveled." :D Before entering this store, you will be required to sanitize your hands. There's a hand sanitizer at the entrance inside of Neiman Marcus. Masks are required due to the COVID. I was surprised to read a few of the recent negative Yelp reviews because what I love most about this location is that LV client service advisors like Cole and Icesys are always so helpful, attentive, patient and professional. I just wish they offered a bigger selection of the LV collection here. Overall, I've always had great experiences at this Louis Vuitton. If you're ever considering an LV purchase, I highly recommend checking out this location. read more

Louis Vuitton - 1.20.21 ~ COVID protocols - Accessories Near Me - Newport Beach, California

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Upon entering the store we were not greeted and no one came up to us for about 5-10 minutes. A ring I had bought from a different location a only a couple months ago had tarnished and I was coming in to see what my options were as it was an expensive ring and I was told it wouldn't tarnish when I bought it. A woman named Rae finally greeted us and not in a nice manner. I told her about my situation and she rudely told me that there was nothing they could do. I spent almost $400 on this ring only a few months ago to never be able to use it again. She involved a coworker named Grace who was also rude to us. Will never go to this location again and probably won't give my business to Louis Vuitton either if this is how they treat customers. read more

Had an amazing experience with Severine. We came in looking for sunglasses and although the styles on display didn't suit our taste, Severine was professional and patient with recommending us various styles. We ended up purchasing one from her because of her knowledge of the product and professionalism. We have bought a few items from this store including a Sarah wallet and Charlotte sunglasses. Will be back for more! Highly recommend Severine as a client advisor to all your needs. Thank you for the exemplary customer service! read more

Do not shop at this location. I waited 15 minutes and no sales rep came up to help me. I knew exactly what I wanted. I just needed to be checked out for purchase. They are so rude. Didn't even greet you when you walk in. I'd rather take my to South Coast. Avoid this location at all costs. read more

Service and selection were great. Christopher was amazing. He took his time and was welcoming, kind and did not pressure a sale at all. He thoughtfully helped me through my purchase. read more

I really enjoyed seeing their Christmas window display. A Christmas tree made out of legos, very unique. The store is very small compared to other Louis Vuitton locations. I did not experience any extraordinary service here. It is just a typical Louis Vuitton. I've been to the LV stores in Europe, Asia, and the US, and this one just seems to be a standard store. read more

Louis Vuitton - Accessories Near Me - Newport Beach, California

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I wanted to give a big thank you to Sami who has been such a joy to do business with. I initially came in to take a look at a bag I had my eye on for a few weeks. I was in luck and they had one on hand. I came back a few weeks later and was so happy to see Sami again. She helped me get my hands on a stunning Coussin that I am just so in love with. The bag is a true beaute, one of my fav purchases this year. Whilst I was in store I had asked Sami if she could reach out to me when the new Stardust collection was in store which was today 6/17. Sami text me first thing this morning with photos of the items I inquired about. I placed yet another order with her and can not wait to get my new bag! If you're looking for a new SA she is your go to gal, an absolute gem. Thank you again Sami! read more

Receipt in hand I tried to return a bracelet they had on display due to the fact the worker lied and told me it was white gold plated and come to find out it's silver. The male manager with the uneven facial hair was so rude not even letting me speak but demanding he will not give me my money back due to "MICRO SCRATCHES" he couldn't point out or show me. Said it was heavily worn and unreturnable. I asked for a second opinion and a new one for comparison. He still couldn't point out the difference and one of the workers said they couldn't tell the difference either. Still refused to return it belittling me calling himself a LV VETERAN like I give a sh*t. Constantly putting it on the glass like he's trying to make a visible scratch. If you don't return used articles. DONT SELL DISPLAYS AND DONT THROW JEWELRY IN A LITTLE BAG WHERE ITS AUTOMATICALLY SCRATCHING ITSELF read more

Terrible return policy; Nordstrom surpasses this 'luxury' store. Every time I buy an item at Louis Vuitton, regardless of the location, they ask for my cell phone number to track my purchases. I bought a wallet for a Christmas present and I went back to Neiman's LV store to return the item in early February. I tried going after work, but the store was/is under construction and they close at 6pm. I finally got there on a weekend and Gabriella would not allow me to return the wallet w/o a receipt. I asked her to find my purchase using my phone number and she confirms my purchase at the same store, but would not help. The wallet was never used; still in the box. Very snooty, unhelpful, bad customer 'service,' frustrating experience. Not shopping at this location ever again. read more

Great customer service. I was greeted and helped right away. Sparking water from France for beverages. They didn't have any Moet sparkling wine like in NYC but only some locations have that. I got 2 bags, POCHETTE MÉTIS reverse monogram, and the Tambourin. They were sold out everywhere but this store had the last one in stock! Everything was packaged nicely and easy transaction. There's only 2 LV locations in Orange County - Fashion Island and one in South Coast Plaza. Fashion Island has much better customer service where you get personal help and attention vs SCP where it's a touristy mall so sometimes they don't even have water for you and you can't get all your questions answered because your sales rep is also with 10 other people. Go to this location instead of the other one! read more

Louis Vuitton - POCHETTE MÉTIS - sold out everywhere even online but this location had it! - Accessories Near Me - Newport Beach, California

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The way the "manager" Aurelio Rodriguez mistreated my daughter over a return she had a receipt for is pure discrimination. First of all lying about being the main manager should be illegal. Second of all trying to pressure the rest of the LV employees to lie and say the product was damaged and unreturnable speaks levels of unprofessionalism. They wouldn't comply with his demands and admitted the product looks new and couldn't find a single scratch. He threw the bracelet in a bag and walked away saying he will not allow the return after he could not point out a single "micro scratch". I have never had a bad thing to say about LV until this day for hiring this delusional scammer and discriminator. PLEASE Shop at south coast LV instead they returned the bracelet and gave me cash no issues. read more

Louis Vuitton - Accessories Near Me - Newport Beach, California

My granddaughter purchased a very expensive perfume for me for my birthday,I was so excited to get it, but when I opened it, it was the wrong fragrance. Tried to return it to The store, for the one I wanted. BUT This very well known store name "Louis Vuitton" has TERRIBLE RETURN POLICIES, they would not exchange it because I opened the box and look at it and noticed the color and knew it wasn't the right one, I never used it!!! Their suggestion was to give it away! Why would I give away a perfume when all they had to do WAS exchange it for the one I wanted, and put the one I had, which I never used, into a new box?? I was really looking forward to the correct perfume, and now I have one that I will never use... Today is my birthday and let me tell you, I am so disappointed with Louis Vuitton, that I will never buy anything there again..... read more

I went to the store to buy a fragrance and noticed that no one greeted me when I walked in, even though I made eye contact with the employees. At most stores, including highend ones, it's normal to be greeted, but I felt like I was being judged, maybe because of my age or race. When I was ready to buy, I went to the counter where two employees were chatting. Even though they saw me standing there, they didn't acknowledge me for about 20 seconds until I had to ask for help. When I told the employee what I wanted, he barely spoke to me. I later found out from a friend that engraving my name was complimentary, but the employee never mentioned it. Overall, the experience felt very unprofessional. They seemed to prioritize helping older American families over younger Hispanic customers like myself. The colonge smells very good has nice projection and last long on skin I will buy for colonge from LV in the future just won't ever be at fashion island again. read more

I will not be returning to this location ever again. I placed an order online for pickup. I arrived at the store to pick up the order and was told to go wait in line outside because they do not have anyone to help assist customers with pick up orders. They made me wait outside in the sun for 25 minutes. After I called the LV client advisors line, they called the store to tell them that pick up orders should NOT be waiting in line. There were 5 other customers with pick up orders that were waiting in front of us. The client advisor line told us, make sure you're assertive and tell the store that we're a pick up order. We did. With a snappy, condescending attitude the employee at this location told us, "there are other people in line with pick up orders too. The line is outside." The worst customer service I've ever experienced. Why are they accepting pickup orders if we have to wait in line anyway? I thought the whole purpose was to prevent an influx of customers gathering together. After 25 minutes and a call from the corporate office, the same employee came back out to "help us" with an entirely different attitude. Even after taking my ID, receipt, and credit card information that I paid with, it took another 30 minutes for them to get my order. We waited in line some more inside the store. During this period, I watched them walking around with my ID and struggling to find the order. They eventually came back to us and said that the order is under a different name (my boyfriends). If the credit card information, the billing address, and the e-mail is under my name, AND the product matches what I showed them, AND they found the order already, why couldn't they grab the order first, then check his ID? They came back and explicitly stated "The order is actually under "..."'s name." Instead, they took his ID and took another 10 minutes to grab it. By the time we were able to pick the order up, it had been about an hour and we had already waited out the entire line. One HOUR for an order that's already paid for is a joke. The customer service is a joke. I have no problem waiting in a line, but telling us to "go wait outside because there are other people with pick up orders too" without letting us even finish our explanation of "we have a pick up order" is just rude. read more

I purchased a cute bag there today at Louis Vuitton. I was very saddened discerned at this security guard they kept staring at me the entire time. It made my purchasing experience very sad. It felt like he was going to like rat me out for stealing a bag. On top of it, I wanted a bag as a mom as a woman that I could carry lots of stuff in and the lady behind the desk seem to just push me towards stuff that I didn't even want. I didn't like this location because it seem like there is more available online but Louis Vuitton makes purchasing stuff online very very difficult. I think they need to ease up on their only purchasing and ease up on the dumb security guards there. I told the lady that was helping me out that the guy was creeping on me and kept staring at me the whole time. She didn't even seem to care. Although I purchased a handful of stuff today I did not like the experience. I had to wait in a very long line to get in there. It took me like 30 minutes and I decided to walk away from the line to do something else and then come back. I'd likely Vuitton I trust their durability and longevity of their purses and handbags. I do not like the experience that they are creating. read more