I've been to Whitney every 8-12 weeks for the last couple of months for cystic acne and acne scars…read moreand have seen a night-and-day difference in my skin. We started with an Elite Facial and have since transitioned to Enzyme Therapy. Whitney's clinical approach is helping me address all factors impacting my skin (from diet, medication & vitamins, home environment, etc.) There are cheaper facial options, but I budget for Whitney because she is the best. Whitney is top of her craft and passionate about helping you reach your skincare goals.

I've been seeing Hannah for a couple of months and she has done wonders to my skin! After each…read moresession my skin is glowing. As someone who has had challenges with hormonal acne, i've really appreciated the quick results I see after every visit. I always enjoy my time coming here and could not recommend it enough!

I visited this location after trying to schedule an appointment for over a month at both Lacey and…read moreUniversity Place and having my appointment cancelled because the massage therapist was sick. This is definitely the season and it effects all of us so might I recommend we try to practice some of those wise choices that we're required of us during COVID-19, I'm also speaking to those who visit massage places when they're sick. Anyway, I received a gift card. That's the only reason I scheduled an appointment. For health reasons, as a frequent migraine sufferer, I've scheduled monthly massages for myself for over 20 years but since arriving in Wakinekona/Washington, despite my doctor recommending massage as treatment, it's not included in insurance and this place is hella pricey, not just Hand and Stone but almost every massage location I've looked into. However, the staff here are very friendly, professional, and the place feels clean. If you can afford it, then I'd recommend it. Try to be clear with your massage therapist when it comes to pressure. That always seems to be an issue regardless of where I am,this place is very gentle.

I think the massage service provided at this site is excellent. However, the business billing is…read morevery unprofessional. I had a monthly subscription. I had my last massage in Feb 2026 or early March 2026. After my treatment, I informed the woman at the front desk I wanted to stop my subscription. I asked her to remove my credit card from my account. My husband kept his subscription and we changed that to his credit card. On 3/23/36, my credit card was again charged the monthly subscription price of 89.95. I did not notice this until I was checking my account around 4/10/26. When I called, the woman on the phone said: "I called you". In checking my phone, there was a message that she had called. So, I asked for a refund or reversal to my card and nothing happened. So I just spent 89.95 for no service, that is fraud in my book. Today, was checking my account again and my card was charged $50 on 5/19/26 for a service my husband had. I called again and a very apologetic woman said she would take the card off both accounts. So treatment service is great. Mishandling money is unacceptable.

The health benefits have been remarkable for both my husband and I. We go for regular sauna visits…read moreat the recommendation of his doctor. It has truly paid off. The staff is very helpful and kind. The facility is clean and well appointed.

**Update as of 1/4** The business owner initially responded…read moreto my review on Google on 1/1. He said he would extend a one time credit. All I had to do was reach out. Now, 3 days later (the first day I had time to reach back out), he has changed his response. The new response no longer has the original offer of a credit. Instead, it's basically a lot of words to say that customer experience only matters if it's positive, something about how roller coasters don't give refunds if someone pukes, and the next staff training will include something about credits. My issue remains unresolved. Urban Float is a dishonest business that only cares about money. Buyer beware. Poor experience overall. Positives: -clean -nice staff -explained things well -places to dress, do hair, and skincare with good hairdryers at each station. Negative: My friend and I had our first floats 12/29. Including my pre and post float showers (5 minutes each), I was in my room MAYBE 20 minutes out of the 60 minutes I paid $99 for. I was in the actual pod less than 10 minutes due to uncontrollable nausea. I had no idea this would happen to me, but it's nobody's fault. The staff were polite enough to check on me, and get me water and tea to drink. I asked if the circumstances would allow for a credit (yes, a credit, not a refund) that my husband could use later, but was told by the manager that she can't. The best she 'could' do was 20% off. I wasted $80 to sit in a lobby. I realized after I left that their website says people who cancel within 12 hours of an appointment have to pay 50%. Yet someone who shows up on time and tries to participate only gets 20% off? It's unfortunate that y'all chose to waste an opportunity to turn a negative into a positive, and possibly gain some more loyal customers. Instead, neither myself nor my friend will be back. Sadly, she was also soured by my experience even though she enjoyed her float and Rex treatment. This is my 3rd time leaving a review, let's see if anyone actually follows up, or if Urban Float cares more about making money than "providing a clean, calm, and welcoming environment" as per their mission statement. I most certainly do not feel welcomed after this experience.

TJ is very considerate and thorough, the products she use are of top quality, the environment in…read moreher salon is fun, safe, comfortable, and clean. I have had already four treatments with her and I will be going back!

Great vibe and quality service. TJ is so interesting and funny, you will love your time with her…read more She is the best esthetician in town, she is highly qualified and has spent a lot of time teaching new estheticians.

Isa (aka ISABEL42AC) is truly at the top of the waxing game. She's professional, personable, and…read morehas a fun, easygoing personality that somehow makes a Brazilian feel...almost relaxing (which could feel illegal to say). She's also refreshingly real and keeps it honest with her clients. And let me tell you--she gets every single hair. Not one survives. It's like she's on a mission, and I fully support it. I'll absolutely keep booking with her for as long as I can--she's worth every appointment!

I forgot to post this. I figured I would give the European Wax center a chance when my regular lady…read morewas out. I thoroughly enjoyed my experience and my lady (I forget her name) was the sweetest and fastest waxed. Painless, quick and nice attention to detail. Vibe: Bright, cute and clean. I love the area.

Thank you Chavonne for bring life to my skin!…read more COVID Protocols: Chavonne will take your temperature and ask you covid related questions/your previous exposure before your facial. Facial Experience: Chavonne does a great job in making sure you have a great experience if this is your first facial. She'll ask you questions about your current skincare regime and skin concerns. Afterwards, she'll be able to make the proper recommendation on what facial would best suit your skincare needs. She's very detailed and will answer any questions that you might have. I opted for the Glow Up Facial. This is what it included: - a deep double cleanse - manual and ultrasonic extraction of visibly blocked pores - high frequency detoxifying treatment - LED Blue & Red light therapy - a soothing re-hydrating and detoxifying custom mask treatment - skin cooling with cold rollers and finished with the application of vitamin C&E serums - a nutrient rich re-hydrating moisturizer and SPF I'll be back to try a different treatment when I'm in the area. Thanks for taking care of me Chavonne!

I CANNOT RAVE ABOUT CHAVONNE ENOUGH!!!! She is seriously the best around the area and I've tried…read moreother places. I've gotten facials and microneedling (for face and back) done by Chavonne. She does wonders! After every session I get compliments everywhere I go on how my skin is glowing from people that has no idea I got them done!!! She is very friendly and personal which I love. You can definitely tell she value her clients by just remembering small details about their lives. She makes sure to get to know you and make you feel comfortable. I recommend everyone to see her at least once. Support small businesses!

Such a wonderful team and experience! Heather is the best, super down to earth and kind. I have a…read morelot of trust in her approach and have followed her wherever she goes.

I was very impressed with the quality of care, attention to detail, and the outcomes from my…read moreprocedures. I had no doubt that I was in good hands... and I didn't have to drive all the way to Bellevue. Professional, clean, and adorable clinic. Highly recommend!