I had a facial and massage today at the new location Both…read morewere fantastic. My esthetician Jessica was wonderful did a meticulous job and gave me great advice on keeping my skin looking good. My masseuse Slavka was also terrific. The new location is also gorgeous. I am looking forward to my next spa day here

Disappointed would not honor a perfectly good $50 Gift card…read morefrom Pre covid. Could have gained a new customer

I had a lash disaster from another salon. I panicked and came across this salon. The owner (I'm…read moreassuming she was the owner) came to the rescue. She was so patient with me freaking out and was able to remove the lashes that I had done without damaging my lashes. I will definitely return to her for my next event. (Btw, if she reads this--we got engaged!)

I had and appointment today around 6pm. Unfortunately I had a death in the family this morning and…read morei had to cancel to be there for my cousins whom I am very close with. Their policy is to charge full price of $120 dollars with out 24 hours notice and to be refunded I would need to provide a death certificate. They also told my mother they thought it was odd I called yesterday to move my appointment up an hour because my work schedule was changed it couldn't be moved because the tech would still be with another client which I was told so she was not traveling there just for me. Not once was i told about the policy but it also is no where on their website which the owner stated it was and it wasn't until after I was told of the charges it showed up. They are heartless nasty and unprofessional .

Monika was great! I got a Brazilian Wax and she was friendly and wasnt too painful. She did try to…read moresell me on other things while I was there. I did buy additional waxing packages as I wanted to. Used a groupon while I was there. I am going back! I parked in the back of the building and went in through the back as well.

I came in for a "Dermaplaning Glow Facial" that I purchased on Groupon. When I called to inquire…read moreabout beforehand they mentioned that they preferred that I didn't buy the Groupon and that they would just honor the price when I got to the salon. I ended up just buying the Groupon because I had some credit I wanted to use and I was wary due to bad experience I had before when I didn't buy the Groupon. When I got there they took me in fairly quickly. The facial space is quite small and it smelled good, like a fruity fragrance. The woman who did my facial was very nice, she did try to upsell me on a "brightening facial" twice while doing my treatment but I had to decline because I get peels and facials from my dermatologist office that is covered under my insurance. After the treatment they gave me collagen sheet mask. I've gotten a few dermaplane treatments from Groupon on the past, they always coming with cleansing and separate custom facial beforehand but it seems like here they try to upsell you for that. This is probably the worst dermaplane I've ever had. Unfortunately I left with several tiny cuts on face. I know that it could happen accidentally but it was more than 3 separate spots and my whole face is very sensitive now. I am very disappointed and will not be back in the future.

Great salon experience. My stylist, Cynthia, did a fantastic job layering my short bob haircut…read more Very happy with it!

I shared an honest review regarding your management style few months ago concerning Vito Mazza's…read moreson, who interrupted a service being provided in order to correct the lady performing the service in front of me. He later questioned why my comment had not been deleted because he felt it was harassment. The replied was defensive supporting my previous observation of his management skills. I was subsequently banned from receiving services. My recommendation remains the same: managerial training would be beneficial. You can find training in YouTube. according to your own response , you leadership style comes across as dictatorial and dismissive of a customer review. Regardless of the number of employees managed, professionalism, communication, and emotional control are essential in any leadership role. The business was originally built by your father, who treated both customers and employees with professionalism and respect. When customers are banned for providing feedback, it reflects poorly on the culture of the business and ultimately impacts both customers and staff. In case you are not aware, there are many businesses that offer the same services. This is not about losing a customer, but about losing the opportunity to receive constructive feedback that helps a business improve. As a former loyal customer, I also recall overhearing workplace discussions during services that involved concerns from employees, including conversations related to their tip handling and management practices. These were not isolated comments, and they contributed to a broader impression of employee dissatisfaction. When internal concerns become visible to customers, it is worth reflecting on workplace culture and communication. If private conversations are not properly managed in a public-facing environment, customers will inevitably hear things that were not intended for them. I experienced this firsthand while receiving services. Reviews are intended to highlight experiences and opportunities for improvement. Responding to feedback by banning customers instead of addressing concerns does not minimize the fact of your poor managerial skills, in the contrary, is expose and supported by yourself. I am the perfect example on how your ego gets in the way. Instead of acknowledging the review, by a simple "thank you for the review, I'll be mindful next time." You are now sacrificing the earning of one of your employees because you ego got in the way . Thanks God for reviews, they show the true nature of people who minimize others just because they think they can and/or because they are the owner of the business. Tsk tsk.

I love Sofia! She is super sweet and did a great job on my brows. I will only goto her from now on.read more

From the owner: Feeling good is always a good look. At Benefit at Ulta Woodbridge, we've got all the goods for…read morenewbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.