Everything was already in the works while I was at work. The sales team really worked with me…read morebecause I didn't have a car. They handled pretty much everything over the phone and through email. When I finally arrived, we went over the contract, and they still had a few things to finish up on the back end, but I was literally out of there within two hours. It was honestly such a smooth and easy process.

The experience was great. I get a 2026. Silverado on my birthday and I love it ginger, the…read moresalesperson. What's great courtesy in professional? If I was to get another vehicle, I will go through her again.

Best car experience ever! This company was a lifesaver for me. I purchased my car in 2020 and made…read moremy final payment in 2025, receiving my title without a single issue. Thank you, team at OTRL! Customer for life, Marla Allen

Due to having recently changed jobs, I found it nearly impossible to get a loan to switch my car to…read morean EV. I had all but given up hope when I applied with On The Road. I was so pleasantly surprised when I found that they were able to get me financed. It was an amazing experience and Adela was there for me every step of the way. I am now the proud owner of a Tesla and I wouldn't have been able to do it without them.

Just got a new kia yesterday. It was an easy experience. Kai K5 GT line 2026, first new car. I came…read morein knowing what I wanted, had a pre approval but they got me a better rate. I wanted a used car but the deal was better on the new car. Left the experience with the monthly payment I intended and the car I wanted. The two guys who helped me felt like my buddies by the time I left, Hayden was the salesmen and Albert was the finance guy. Thanks guys! Ethan

I had an amazing experience at Clay Cooley Kia! From the moment I walked in, everyone was friendly,…read morewelcoming, and professional. The entire buying process was smooth, transparent, and much less stressful than I expected. A huge thank you to my salesperson, Kimmy. He was knowledgeable, patient, and took the time to answer every question I had. He made sure I found the perfect car for me a 2026 Kia K5 GT-Line with red leather seats and I couldn't be happier with my purchase. He never made me feel pressured and genuinely cared about making sure I was comfortable with every step of the process. The entire team made buying my new car an exciting and enjoyable experience. If you're looking for excellent customer service and a dealership that truly takes care of its customers, I highly recommend Clay Cooley Kia. Be sure to ask for Kimmy, you won't be disappointed!

Everyone was excellent from sales team all the way to finance. Blessings to each one of you.read more

I did not purchase a vehicle, so this review concerns only my interaction with sales management…read more I contacted Clay Cooley CDJR Dallas about an approximately $25,000 used F-150 and submitted a detailed set of pre-purchase questions. I recognize that my original request was longer than average and that some mechanical checks were better left to an independent inspection. Instead of simply identifying which existing records could be provided and which items should wait, General Sales Manager Evan Epstein described my request as "a bit over the top" and wrote, "It is a 2018 Ford, not a Lamborghini," while encouraging me to visit first. To be fair, he said the dealership would eventually work on obtaining the information, but the tone caused me to withdraw. His subsequent response called the remark "purely in jest" and characterized my questions as "multiple pages of an AI generated list of queries." That reinforced rather than resolved my concern. At this price point, I expect reasonable due diligence to be addressed professionally and without belittling commentary. I cannot comment on the vehicle itself or the service department, but this sales-management experience caused the dealership to lose my business.

a bit less than 2 & a half years to go on a 2015 RAV4 @ 26.99%. been on time every time & the…read morepayoff quote seems to go down each month. unfortunately I will be moving out of Oregon next August & some of the reviews make me think they will screw me for moving out of state. I also am worried that they will screw me when it's close to being paid off. I will update as May of 2028 approaches. If they get shoddy I'll sell the car privately and pay them off and go buy something else...

My car was repossessed last year and I paid the amount Exeter said that I needed to pay to get my…read morecar back. A month later Exeter applied a fee and then a month after that Exeter applies another fee. So, because of this I'm fitting to get out of the hole with Exeter. So, recently because of these extra fees that Exeter added I was behind $2400 even though I was making my monthly payments. The $2400 balance included the fees Exeter had applied, so I make a $1500 payment and I made a $428.41 payment and now my account balance is $1795 because they're charging me those extra fees again. I need help with this.

Fantastic car-buying experience. Alvin and Brian were both great to work with, and I love the car!read more

This has been, without question, the worst car-buying experience I've ever had, and this was…read moresupposed to be a special purchase because it was my fourth Mazda. Instead, it has turned into an ongoing nightmare. I traded in my 2023 Cadillac, which already had a negative experience in purchasing it with Ed Morse dealership Dallas, as I had issues after a bad purchase transaction. Instead, 22 days later, my trade-in still has not been paid off because the dealership sent the wrong payoff amount, not following the contract that we all signed. As a result, I still owe money on a vehicle I no longer own. On top of that: My two rebates were not applied correctly totaling $1,250,00 ($750 veteran) ($500 Mazda to Mazda) I canceled my extended warranty and GAP coverage, and I am still waiting on my $4,092.10 refund. That I was told I would need to pay the balance first so that they can receive title before refund me the difference in what they failed to pay by contract. Now I have a car payment due on the new vehicle and still need to pay off the old vehicle for them to receive title, then to wait on at this point for 2 checks they OWE ME. Every time I ask for an update, I get a different answer. Working with Owen Benson and Brian in Finance was extremely frustrating. They were never on the same page, and neither would return calls or answer questions when issues came up. Instead of taking ownership, everyone points fingers at someone else--the finance department, accounting, or another employee. Since January 16, I've been given nothing but excuses, conflicting information, and the runaround. No one has taken responsibility, and no one has corrected these mistakes. A dealership should not leave customers chasing their own money or worrying about a trade-in that should have been paid off weeks ago. I chose Norm Reeves Mazda because I have been a loyal Mazda customer, but this experience has completely destroyed my trust in this dealership. If you're considering buying a vehicle here, make sure every rebate, payoff, and finance document is verified before you leave. I wish I had. I sincerely hope management steps in and resolves these issues because no customer should have to go through what I've experienced.

These people at Norm Reeves are really good. Especially the body shop. We were well taken care of.read more

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.

I always have a great experience from buying a vehicle to getting service on my vehicle. Absolutely…read morelove all the staff in all departments. From the moment you walk in you are catered to and needs are met. Sometimes it make take a minute but they get the best service and care.

I worked with Darcina and Lazandro . I was skeptical because this was my 3rd Clay Cooley location…read morein a week . I'm glad i didnt let my prev experiences deter me from being patient and allowing the process to work . I drove of in a 26 with 12 miles on it. I haven't had a brand new car in years ! be patient and trust the process

Kandrea and Jlyssa are the BEST! Always get the job done right and will warmth and professionalism.read more

I've been a member of this system for 4 decades. Before there was an Irving branch, I travelled to…read moreDallas Teachers Credit Union in southwest Dallas. Thirty years ago I followed this credit union to Irving on Belt Line and then on to 161. The new branch has all new furnishings with the EXCEPTION OF their 20 year old coin sorting machine. Now, guess what's been "temporarily out of service" for over two weeks. For the last 5 years, it's been impossible to get a human employee on the phone. Calling customer service is a never ending automated system designed to make you give up and hang up. Before I drive 10 miles one-way from south Irving, I'd like to be able to make a 20 second call to the bank and ask, "Is your antiquated coin machine working today?" Are YOU looking for a new bank? I recommend looking elsewhere. I will be.

American Car Loan is the place to go to get a loan if you have bad credit, fair credit, or even…read moregood credit. American Car Loan can get anyone a loan and they have a great inventory of used cars.