a bit less than 2 & a half years to go on a 2015 RAV4 @ 26.99%. been on time every time & the…read morepayoff quote seems to go down each month. unfortunately I will be moving out of Oregon next August & some of the reviews make me think they will screw me for moving out of state. I also am worried that they will screw me when it's close to being paid off. I will update as May of 2028 approaches. If they get shoddy I'll sell the car privately and pay them off and go buy something else...

Worse company ever. They mailed my title to the incorrect home address, even after speaking to…read morethem, and sent me to DMV to pay the lost title fees. They send you around from one rep to the other until they exhaust you and eventually disconnect the call. Their excuse is they are no longer the lien holder. Absolutely would not recommend this finance company to no one. My start value is below 1; however, they do not have that rating.

I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

This branch is amazing always good customer service. The people are amazing and work very hard to…read morekeep your business.

They are horrible. I bought a car that the title was paid off on but it is now over an hour on hold…read moreon this call, and 2 hours on hold last week, and still no verification that the title is being sent to me. It has been over 2 months since the car was purchased from a dealer in Hurst Texas. This company only pays top management a salary that allows you to own a home. People below top management resent this and being overworked while their boss in on the golf course. I am withdrawing all funds in a retirement account with Wells Fargo. IF I COULD GIVE A RATING OF ZERO I WOULD.

Worse experience EVER with customer service! Long holds, being told wrong information, lost checks…read morethat takes months to reissue, and unresolved issues. Will never use them or bank with WF (should be WTF).

My experience with rock solid has been great, getting a loan is never an easy process, Kayla was so…read morehelpful in finding me the perfect loan that met all my requirements based on my credit and Income. I will definitely recommend her to any of my friends or family looking to finance a trailer. Thank you, Kayla,

Worst company ive ever attempted to do business with. They gave a pre-approval then Final approval,…read morethen purposely let it pass the expiration period so they could decline my loan request. Now I loose my deposit thanks for just costing me money rock solid ill be telling everyone I know not to use this company.

We love out Mercedes SUV. However, we are very disappointed in the handling of the financial…read moreservices related to the lease at Walnut Creek Mercedes and Mercedes Financial. The sale and finance team at Mercedes Walnut Creek could not explain the finance rate & APR for the lease and could not do a cost trade off analysis of buy vs. lease. I expect more. I asked them to help me with getting billing statements online from Mercedes Financial and they essentially told me that I was on my own. It is virtually impossible to get through to customer service at Mercedes Financial. Good luck. I have tried 4 separate times and after about 20 minutes holding I hung up. There was not even and option for a call back. I have set everything on my Mercedes online account to receive online monthly bills. I not only don't get them but I don't get a receipt from them when I send them the monthly money. If I don't pay for 2 months, guess what, I here from Mercedes Financial. I suppose they are determining if I am a default risk and are preparing to do a repo. I just want to receive online invoices and receipts. No luck. Never a problem with Audi.

mbfs worst financial service too many overcharges late fee $195 a month in october i asked them…read morechange my due date because i am receiving pay check not weekly anymore i will receive by weekly till now supervisor didnt call its 3 month they didnt change due date to do late fee charges share money i will recommend people do not dofinance with mbfs specially 1 800 654-6222 customer service totally uncare never keep people happy at all huge charges huge interest huge late fee charges they dont care how many years you with them

If I could give zero stars, I would. On 02/19, I received a call from someone saying that my SSN…read morewas being used to open an account and apply for a loan with Navy FCU at this location. I have never been a member of Navy FUCU. So I immediately went to that location. I was greeted by Selina- I may be off, but her name started with an S. I told her the situation, and I have been a Fraud Investigator for over 10 years. I thought I was being proactive, so the fraud department can be contacted because Navy may be a part of a new fraud ring. She was so rude to me. As I was explaing she told me she can not release any information because I am not a member. I was explaining that, but my SSN is compromised, so all accounts need to be closed, and a fraud investigation needs to be started, and I have all the information from the number that called me, so skip tracing and investigations can be done. But, she refused to take any information. So, I left and went to the Mesquite location, and I was treated even worse. They refused to hear me out. So, if a fraud ring starts with Navy FCU soon and its members are affected, I tried to let them know. I will not recommend a Credit Union like this that does not care or attempt to care about possible fraud that can cause the company a major loss. And I did take all measures to protect my information freeze, placed and fraud alerts placed on all credit bureaus.

Great banking.friendly customer service. Nice location. Easy opening. Clean ATMs. .........read more

an hour ago New I…read morerecently purchased a vehicle from this dealership, and the experience has been extremely disappointing. Before the sale, they assured me the car had gone through a full inspection and maintenance service, something they charged $2,499 for. This fee was supposed to cover new or serviced tires, brakes, fluids, and other major maintenance items. However, when I got home, I immediately noticed the tires had severe dry rot -- something that would have been obvious to anyone performing even a basic inspection. I brought the vehicle back to the dealership expecting them to take responsibility, but I was told "the owner doesn't care and isn't going to pay for new tires." This dealership completely misrepresented the condition of the vehicle and refused to honor the very maintenance they charged thousands of dollars for. Their lack of accountability and customer care is alarming. If you're considering buying here, do yourself a favor and stay far away. There are plenty of honest dealerships that stand behind what they sell, unfortunately, this one clearly does not.

I would recommend NEVER giving your business to Excellence Auto Direct. This company engages in…read moreshady and illegal business practices. I will forever remember this company and its practices as the WORST auto related experience I have ever had up to this point in my life. Let me tell you why. Me and my partner are ready to move across the states in a little over a month, and decide to trade in out sporty Infinity Q50s for an SUV for the journey and new start. This dealership had something that looked like it matched what we looked for. When we test drove, there were no issues. Then we went to sign for the car and the cost was roughly $2500 more than listed. This was for some random "Customer care package" fee abt inspecting the car and making sure it was in good condition. Later we find out that 2500 inspection guarantee is bull****. We said whatever and paid for the car anyway, but when they rolled it out to us the check engine light came on and they broke the struts that lift the trunk. Whoops! They amended the contract to state that they needed to fix the engine light. So we left the car with them and got a loaner. After some days they "Fixed" the check engine light. We came and picked up the car to drive off with our fixed car when immediately after driving down the road, we received a new issue in that a passenger restraint system malfunction error kept popping up. We called immediately and they said to drive it for a while and if it did not go away they would fix it. We drove it home and not only did the annoying and safety concerning malfunction error pop every 5 seconds (making the console impossible to use + is a safety issue as we found out stops the airbags from deploying) but also the check engine light came back on for the same code. Over the next month is the same story of us going to this place over and over, them saying they fixed the car, us driving around and the exact same error code popping up, and us bringing it back to them. At this point in time it had been over 30 days from the sale date, btw, and we had still not received our title and the paperwork was not filed so the Texas DMV did not have on file still that this car should be in our name- which is ILLEGAL In that time they no longer honored the statement that they would fix the malfunctioning sensor which is a safety concern since the airbags would not deploy. The owner of the business stated this was "no big deal" and "not an issue" desperate to slap something together to make the engine light go away since that is the only thing paperwork suggested they needed to do. Not to mention, they also STOLE my OBD reader out the back of my car thinking it was theirs, resulting in another unnecessary hour long trip to this place. We have lost so much time and money dealing with this place and the issue is still not fixed. We now have to leave in just over a week and have brought the car to a BMW dealership to have a proper diagnosis on the car which reveals all sorts of problems which I will not describe here as to not make this even longer. These repairs totaled to over $20,000!!! (Remember that useless $2500 Customer care package fee?) But one wonderful thing they shed light on is the completely wrong catalytic converter that was put on the car. It looks as though someone took a random catalytic converter that does not belong, and welded it to the car, thus ruining multiple components and pushing the repairs into 20k. This is what the BMW mechanic told us and showed us and it looks to be the case. No wonder the code is still active. We escalated until they did the bare minimum to make the engine light go away. (but none of the many other issues with this car) This place never calls you back btw. Later we ran out of time and thus traded the car to family and made our journey to our new home with a different car within the following week. I will never bring my business here again. This service is ANYTHING but excellence.

They get a 1 because I can't give them a zero. They serviced my auto loan. Tried to pay it off…read moreon-line and over the phone but had to apply my funds to main shares first. The amount was too big over the phone, so I set up a wire transfer from my bank to my TDECU account with help from one of their wire transfer people. My bank sent the money, but TDECU rejected it. To make this payoff reliably happen, I had to drive 100 miles to a branch bank and write a check. Just do business with a major bank.

good second chance bank, horrible customer support. I tried to link external bank but it was…read morerejected by TDECU then my account was sent to fraud restricted. I can no longer pay bills or transfer fund in app. I was told to come into branch whicharge is 45 minutes away. when I go in and confirm identity i was told to wait a few days. it's been 6 months now. absolutely horrible, I now have to make payments over phone and put on hold for hours each time.

We had a good experience here working with Josh. Good prices and big selection. No pressure…read moretactics and no haggling. I will say CarMax gave us a better price on the trade in by a good amount.

Thank you for helping me find my Tesla. Make sure you have all the features you are ideally wanting.read more

This was well um a stressful but at same time great experience. Stressful due to me being sick and…read moretrying to make sure I understood what was going on so forth. But, overall I would highly recommend this company for everyone for car refinance it is incredibly easy the representatives are wonderful! Sarrell she is a champ. She dealt with me and my nonsense and we got it done and it feels awesome. PLEASE if you need car refinance Openroad Lending is the way to goooooo!! Thank you again for all of your help!!!!!!!!!

SCAM. DO NOT apply for a loan. I received 2 Pre Approval letters from this fraud company.. with…read moreactual savings numbers. Just to find out when you talk with them they reduce my interest rate, But... payments are higher?. The customer service Reps when you call just talk over you. Terrible. Company.