i send my box on april 2023 they said it takes like 2 and half months to be arrived, until now its been 5 months nothing yet.i keep calling them and no one answering my call, and i leaved a voicemail too..hopefully it will arrived very soon! read more

It's hard to contact the office. I did look at review on yelp and same problem not responding to call.I looked at BBB California there is a complaint that was not answered by the ownder read more

I am a very satisfied customer since 2016. They always answers my questions direct to the point and the balik- bayan boxes arrives mostly on time. Thank you Joshua. read more

Okay, I sent my box September 2021, it arrived January 13. For the price. I can wait 4 months. So far, I sent 3 boxes to Agusan del Sur, it arrived but the sad part, the 3rd party delivery person, asked $6 more from the recipient and on my 3rd box , they extracted $ 7. Could be the standard tip. So I complained almost weekly. The second box , no money was extracted. Inconsistent and this could be a new modus operandi. The office asked if the recipient took a picture of the delivery man. Is that the new rule now? I inquired Atlas but their charge for regular box is $99 for 1 to 2 months transport time. How I wish Skyfreight will put their acts together. My advice? Whatever you send , plan a 4 months tops to arrive. read more

this company dont deserve any star ! i sent my box 5 months ago everytime i call for update they keep telling me they will call me back but never calling me back for update , very unprofessional and they are irresponsible read more

I didnt believe the reviews until i experienced it myself. I was thinking maybe it is just isolated case that boxes got delayed. but OMG its been 3 months or 90 days but still no update and it seems they dont care if you get mad. Please go else where, 20 dollars less is not worth the save. Bad business. read more

Do Not Go with this company. As we speak - my box is missing. I sent a box Feb 28 and it's End of April --- still no sign of the box. That's 56 days and counting. I was given 8 phone numbers to call and follow-up on My own. Can you believe it? Joshua who is in charge of the US operations cannot be reached at All .....as in average 9 phone calls then maybe you get him...then tells you he is on his day off. Good luck if you ever want to try Sky Freight. read more

Shipping time has been within 45 days in my experience but, man, does the customer service blow... A few months ago we had requested for 5-7 empty boxes to be delivered to us (which of course we'd pay for as a form of deposit). Joshua promised us way too many times that they'd show up day after day (I lost count after 5). They never came so we had to call a different company. And then, there's that infamous lady on the phone. Every time I talk to this "employee of the year" her goal is to hang up as soon as she can! Just for fun ~ try it out. Call Sky Freight to try to get a pick up appointment and have a list of around 3 questions ready. I promise you ~ the moment you pause between sentences she's hanging up! To the owner of this company if you are reading this, look for better staff. You have a good business set up going. Please do yourself a favor and look for better people. It doesn't cost that much to retrain better quality front desk people - certainly cheaper than the amount of customers you have lost because of your fantastic duo. Just read the other reviews to see for yourself. Multiply that number of reviews by 3 or more to account for the people that didn't even bother to write their thoughts out of disappointment. I have been shipping with Sky Freight for some years now and have never listened to the other Yelpers. But now I think it's time for me to switch too. read more

This is when I wish Yelp had Negative ratings... Absolutely horrible customer service!!! Called on Dec 29 for a tracking number to my box sent on Dec 4... The lady promised to call me the next day... No call. So I called on the 31st. She tells me everyone is gone and doesn't have the paperwork with her but will call me back on Saturday. I asked, "you promise?? Last time you told me you would call and you didn't!" . "Sir, I promise you I will call you Saturday morning", was her reply. Needless to say, I forgot to ask which Saturday in 2016 she was pertaining to, since apparently it wasn't clear that she really didn't mean this upcoming Saturday ... She meant some Saturday in the distant future. My bad for not confirming this detail! So I call 4 times the following Monday and keep getting pushed to voicemail. They are so busy they can't answer... No doubt, they must be calling people back from a promise to call on a Monday that they made in 2015, I can only assume. It's now Friday and I finally got a hold of her again. Asking for the Recipient name, and destination.. For the 3rd time...Apparently this company doesn't supply pen and paper to their employees. In case they are reading this, here is a link to order supplies (www.walmart.com) She told me she didn't call because she didn't have the information yet. Hmmmm, well. I guess I can't blame her, after all, according to her, she's waiting for a phone call back also from a promise by someone else... And she doesn't have the paperwork in front of her...again. ( please note, Walmart also carries folders ... To hold notepads and pens...and tote bags to carry folder) After chastising her about not calling me back when she promises to, repeatedly... She did promise to call me back in 5 minutes since she was getting the paperwork soon. Wow, she did call me back...10 minutes later...To ask me recipient name and destination..again. (Btw. Walmart also carries watches at very low cost) Being in my late 30's and working for many companies in my career, I reflect back on what good customer service means, and the value employees have, being the face of the company from a customer service point of view. 1. Your word means everything! 2. Follow through/ follow up when issues arise, means repeat business and customer loyalty. This company, hasn't bothered to learn either of these points. As a CEO, I would have my employees go through retraining after some much needed (but forced) time off. Or let them free, to "pursue other opportunities". It's been an hour from talking to them... I hope they find my paperwork and tracking info... (Best Buy and Walmart both carry file cabinets and computers).... Just sayin! read more

Please don't send your hard earn money with them. There are few stuff that was missing in my box. I always take pictures of whatever I send home in order to know if something is missing. I called their office about it, they told me they will look into it but it's almost a year now never heard from them. DON'T SEND YOUR BALIKBAYAN BOXES WITH THEM! We are working hard in order for us to send those stuff for our loved ones. read more

If you your box to get to the Philippines Do Not Send or use this company.. I would not waste my time posting this if you won't pay attention be at your own risk and head ache.. Because of personal experience they will give you the run around they are all lies after another..it's been 2mos. No box they will give us date after still no box.. read more

Reliable !!! We've been sending our balikbayan boxes thru Skyfreight for years since 2008 !! Nothing was lost !! Everything Intact !! Great Services!!! Highly Recommended!!!! read more

We've been using Skyfreight for over 5 years now and this is the first time we're experiencing it. Sent 3 balikbayan boxes in October 2017. Today is January 2018. Going 3 months now and my balikbayan boxes have not been received. The dates they give me keep on moving and moving. My brother called up the Manila office and like most everyone here claims, the lady on the other line is very rude. No compassion at all to their customers. I'm scared to think my balikbayan boxes may not arrive. read more

I was looking for a cheaper way to send my balikbayan boxes back home & an acquaintance referred Sky freight. Other than their rates being cheap, what you get is also cheap service. I read the reviews here & was having second thoughts but decided to try anyway. Boy, did I confirm what the majority of the reviews said. I sent my boxes way back in September 2021 and they arrived after 4 months...4 months!!! I have been calling repeatedly since the start of December with them saying the boxes would be delivered 1st week of December until, it moved & moved & moved.. . All the items that were supposed to be used during the Holidays were useless when it finally arrived as it came 2nd week of January. They don't even have a proper recording of which boxes were released. Even the contact no. they have in the Philippines wouldn't pick up nor answer any text. Warning to anyone who wants to have their boxes received in time...THEY ARE NOT RELIABLE.. I learned my lesson. read more

Bihira ko gamitin ang skyfreight pero the best sila last Christmas seAson. Hai habol nila before Christmas yung box namin ( as they promised) kc una naming tumawag an ang alas cargo eh yung time of pick up nila na sinabi nila ( hapon) umaga palang nandyan na sila so I'm worried kung di abot sa pasko. Tumawag ako sa kanila skyfreight then sabi nila abot pa ng pasko delivery nila. Salamat skyfreight kahit nabiyak na yung. Ok dahil umuulan sa region 2 ( nag sorry pa sila) sabi ko ok Lang basta umabot. Bait bait mga delivery Guys he hehehehheh umaga silang nag deliver ( breakfast) so pinag kape at pandisal ko nalang sila nilang pasasalamat kc malamig at umuulan that time. So ngayon tatawag ulit ako para pick up in nila box ng anak ko. Kaya nakita ko tong comment/suggestion corner nila. God bless skyfreight! You did your best!!!! read more

Avoid This Company. It will take FOREVER before your Balikbayan Boxes delivered. imagine it takes almost 3 months and there customer service in the Philippines sucks. They will keep on lying. There is no coordination on the staff here in USA and in the Philippines they will make promises each and every week that you call them but still they don't delivered your box on the date that they promised. read more

this company doesn't even deserve even one freaking star! Just had to put it because I cannot post this review Full of BS costumer service. It's been 2 months already but our box, our hard earned boxes are not yet with our families in the PH. There are 2 boxes that we entrust with this BS company and we have only received only lies about the whereabouts of our boxes. Better close your business cause you cannot cater you customers well. We sent our box july 12, mid august I was calling them to give me an update and they said that it was already there in the Philippines just needed some clearance from customs and that probably will be delivered by the weekend. I was even considerate because this was around the 3rd week of august where there are several holidays in the PH. I called in the next week still saying that the boxes are yet to be delivered oh and mind you both boxes are address in just Manila Addresses. Then September came, still no boxes. I asked my husband to call them for I am being stressed already to even talk to them. He called September 9 and they said that the boxes are actually still in Hongkong and are yet to arrive in the Philippines and if that happens the boxes will again needed to be cleared off from the customs and by Sept 11 they will call back to give us update. And true enough, come sept 11 they called and they said that latest for the boxes to be delivered is this Sunday,sept 15. Oh and guess what? No freaking boxes arrived! Full of bullshit and lies! Close your business already! Don't freaking trust this company!!! Waste of time and money!!! read more

You need to properly post the correct address. Drove all the way only to find out that this is not a business location. To anyone reading here, make sure you get the right address read more

Im so frustrated and very mad of this company. For how many instances but I always gave them a chance just because their office is close to my accomodation back in Jeddah, Saudi Arabia. The recent cargoes was taken last Jan30, 2017.. now its already May 8th!! Way way to far from their estimated of arrival "45 days" its bullshit and this company are a bunch of cheaters!! read more

Unreliable! It's been 3 1/2 mos when they picked up my box and every time I called to follow up they keep telling me it's scheduled for delivery and even said it's loaded in their truck to be delivered BUT it hasn't been delivered! Will definitely not use their service. I wish I checked yelp reviews prior to sending my boxes. read more

I've been using Sky Freight for 4 or 5 years maybe. Flexible pickupm schedule and fair price. It usually takes the packages 1.5 months to get delivered. For Christmas boxes, send at least 2 months in advance. Joshua is nice to deal with. read more

BEWARE my brother Just received his box we sent it on Dec 21 Received it on March 9 OPENED a lot was missing items.. be careful.. there crooked read more

Very reliable. The agent named Pam is very considerate and loving. She also has very beautiful voice. I bet she is really pretty in person.

I gave it 1 star because the box finally arrived after 50 days. FIFTY!!! Do not deal with this company specially the guy in charge. His name is Joshua. What a lying piece of dog crap! Scumbag! Liar! For 3 weeks he made me and my wife think that the box was on route for delivery. But the. When we called the main office, we found out the box was delayed at Taiwan. But this pice of sh*t Joshua won't tell the truth and would rather lie to customers. Horrible customer service. No one even called to inform us that the box got delayed. I am reporting this business to the BBB. read more

CAUTION: DO NOT SEND YOUR BALIKBAYAN BOX TO THIS COMPANY. It has been 60 days now and until today my family didn't receive the box yet, JOSHUA the operation manager is a liar. DO NOT TRUST HIS WORDS AT ALL! I already file a complaint to the department of consumer affairs and tomorrow will file a lawsuit against them. I've been trying to call them so many time but I never heard from them. I even tried to call the phone number in Manila and no one is answering it. AGAIN DO NOT SEND YOU BOX THRU THEM. read more

The manager named Chloe was totally rude, I've been trying calling them and reporting package , instead she speak so rudely. Guys its been six mos. already and my friend haven't recieve his balik bayan box since last yr. he went home... Dont use this cargo if you dont want to ruin your day!!! read more

I have used Sky Freight''s services over 10 times and never had a problem. Everytime we send some balikbayan boxes they always arrived on my family's front door within a month. And It wasn't too bad, considering there is no weight limit. More importantly, nothing was removed or stolen from the boxes. So far, I don't have a bad experience with them yet, hope nothing in the future. Hope you have the same experience! read more

I sent a balikbayan box to my family in Manila last september. It was an urgent package, they kept promising me and my brother they will deliver the packages by 5 - 6 weeks (least) but now, it's on the 7th week already and it hasn't been arrive. My Mom and my Sister kept calling & following up for the box but they gave us different information like it's already in Manila, and then when they talked to the other lady, she said the box's gonna deliver after Christmas. Like what the heck?! They don't have any system / should I say the tracking number. They only gave receipt that has the invoice number but it ain't true coz they don't have any basis for the boxes that they have. Not worth your money and stress! And LBC, they deliver your boxes for 3-4weeks and they have the tracking number so might as well go for the trusted couriers and not some cheap company. Will never ever use this again all the employees are also not professional. No wonder they have poor reviews here in yelp and even on their website! read more

It is already morethan 2 months when they pickup my box, until now I'm still waiting. Also hard to call their office at Manila, not reliable. Not recommended to use it. read more

The worst freight company ever. I have sent my aunt a hoyer lift last February 18, 2017 and until now they haven't received the package yet. It has been 8 weeks and nothing! According to Joshua, he said 5 weeks... came the 6th week and called him again. Joshua said it was already at the Manila Port and it would be shipped that week. The 7th week came and called them again. Joshua told me that the package got delayed at Taiwan port (when he told me it was at the Manila Port). And now the 8th week, they said it would be shipped this week again. And it's already the weekend!!! So yes we might be looking at 9-10-11-12 weeks...... The worst part every time I call him he would ask for the invoice number and promise me the package would be shipped that week. Always always always asking for the invoice number so he could call Manila office but every time there is never a confirmed location of the package. I would have appreciated it more if they were honest with me about the whereabouts of the package. My aunt needs the hoyer lift to help her with her ALS. This is not any package that could really wait 2 months and so...... I don't know when my family would receive the package. Maybe next week maybe more weeks. But one thing is for sure, I won't ever use this freight company. Sure they have cheaper rates. But the stress this company has given me isn't worth it. If only I have read the other reviews before contacting them, I could have saved myself stress and my aunt would have gotten her lift to help her everyday. read more

I sent my balikbayan box more than 2 months ago, my Mom in the phils kept on calling them for updates but they kept on telling nextweek nextweek nextweek. Until now they haven't received it yet. So next time i'd better pay 15$more to other shipping company than worrying a lot. Shout out to the girl i talked when i called this number 09178680759 at Manila office thank you for HANGING UP!bastos! read more

If there's a half a star i would. Please note: we paid for the service they promised us.Not the best place of which to send a box of goodies for people you care for. Gave this company a shot coz of the lower fees. My mother in-law sent a box in October 2016 hoping that this is enough time for the box to make it before Christmas. Called the company for the first time to see the status of the boxes as they have "promised" a certain dates for the expected arrival. We can expect some delays of course so they promised another week then a call back from them. Like others here reviewing needless to say these people will not call you back like a respectable company. So fast forward one week after of course calling them and another week promised, this time they somehow attempted to get a contact number from the person receiving the box. We gave them this information. At this point they promised another week for the box to arrive. No one seems to know where to box is. By this time which today 4 days before Christmas well another week promising for the box to arrive and another call back promised and i think we all know where this going.. Please consider yourself warned about this company.. it'll be 60+ days and counting and our family in the Philippines will have nothing for Christmas.. No thanks to you Sky Freight! read more

My family had been using their service for almost 7 years now. We never had a problem at all. The staff are nice also. They pick-up our package on time too. read more

If you are looking to save a few dollars and decide to use this company, please reconsider. Sky Freight is a very poorly reliable company. They have a tracking system that is so primitive, it takes days to weeks to even get an update. The delays are unbelievable, and unacceptable! The poor customer service is appalling! Try calling in at this office number (626-926-7940) and if you happen to speak with an agent named Jen, she sounds like she does not enjoy doing her job helping people. Her customer service sucks, she sounded irritated over the phone and she was cutting me off and answering my query bluntly instead of apologizing for the inconvenience using their company has caused me. She wanted the phone call to end before the customer even gets the answer they are seeking. It was literally pulling out a teeth on this one. I wish companies like this would train their staff better coz they represent them over the phone! This is my first time to use their services and I say, "never again!" The way they do business is fit only for Third world countries, and they should not operate in a country like the USA. read more

In the beginning of Oct 2014 we sent to boxes then 3 boxes at the end of Oct 2014. At the end of Nov we called to ask about time of arrival and were told the 2 boxes will arrive at location by weekend IT DID NOT HAPPEN. We call many times more and we were always told by the weekend because the boxes were received in Manila already. ALL LIES. Finally weekend before Christmas 4 boxes were delivered. 1 box missing. After Christmas 1 box showed up. A couple of boxes had been opened and things were missing from there. Many pairs of jeans, toilet accessories and other good items. THIS COMPANY IS TERRIBLE. ALWAYS LYING TO YOU ON DELIVERY AND WORST OF ALL THIEVES. read more

Been using Sky Freight for sometime now and they are efficient, prompt, and trustworthy. They are friendly as well. Excellent service and will definitely refer them to my family and friends. I highly recommend them. read more

We sent 3 large balikbayan boxes in late September or early October and were told they would arrive before Christmas. I think people need to understand that international shipping of large boxes takes a long time, and things can sometimes get put on hold in the various ports for various reasons beyond the company's control. Having said that, our boxes arrived on November 30th, which is well before we were expecting it to arrive. So, we are extremely happy that our family in PI got their Christmas packages in time. The only thing that I think the company can improve is their communication regarding tracking and what to expect for international shipping. I think they would benefit from discussing these things with their customers to make it absolutely clear. We were told we'd get tracking information by a certain date, but when we called, the person didn't seem to know the information. This can be disturbing to customers, so I think better training and customer service would be appreciated. read more