Kids had a great time. Kept them active and happy.. employees were courteous and helpful.read more

Came here on a trip with my boyfriend and his nephews. Little did I know, I, the 33 year old, would…read morehave the most fun. This place lets you be a kid again - I was so anxiously (and deliriously) happy! I can't quite put it into words. I tried doing a few jumps and cartwheels off the ramps. Though I was a little sore the next day, this was an awesome workout while having a blast with the kiddos!

This place is the definition of controlled chaos. It's highly entertaining watching this place fill…read moreup with little ones; it's nonstop commotion, but my kiddo loved it. They're currently building a Super Slide, which looks pretty cool. They also have a small arcade and a little cafe where they sell pizza in case you need to feed a gaggle of little monsters. It's very affordable and a nice place to catch a breather while your kiddo burns off some energy.

I called weeks prior to plan something for my one years old birthday for her to have something…read moreinteractive and fun. I was reassured countless times I could jump WITH my daughter because she was not able to jump by herself yet. I called three times to clarify, overly thorough one would think, NOT the case. First off, they explained to me we all three, husband, daughter whom is 1 and myself had to have full price tickets. Then I was informed of a parent pass AFTER they made me purchase the other tickets and refused to refund me. Secondly, you are NOT able to jump with your children, you have to stand beside them and you can not be touching the trampoline itself. Third and final, when I asked to speak to someone, I waited 45 minutes and when she did come she said it was not her problem that I couldn't read the website. I read the website to her and anyone else whom was present and it says kid friendly, all ages. I called corporate and still have yet to hear back, but this location was less than helpful and the employees were extremely rude and lazy to say the least. The place was trashed, food all over the floor, pop someone spilled but no one picked up, just placed a caution sign over it and it had been there for some time because it was sticky and not just wet. There was a line of at least 10 adults and the two people behind the counter were talking about their weekend. The woman whom was doing the concession stand was texting and didn't even acknowledge the mom with three kids whom had been standing there for at the very least 10 minutes.

I've been here a few times. They have plenty of room for the kids run around and jump like crazy…read more There's a climbing tower, the trampolines, a small jungle gym for smaller kids, plenty of arcades games to play, plus a few different party rooms to reserves for special occasions. In the front near check in there are locker to put your belongings or you can leave your shoes on the open shelves. You have to sign a new waiver annually which doesn't take much time to fill out. They give you a wrist band to jump or be a spectator if you prefer to sit and watch the kids run around. They're undergoing major renovations soon. I can't wait to go back and see what new changes take place. This trampoline park is located in an old warehouse that houses many other small business. There's a race car track next door that just got renovated and will expand soon. There's a coffee shop, a kids ninja/gymnastics place next door plus many others. Get here soon. I think you'll like it.

Nickel and dime you at every step. It's by no means cool enough to warrant their base prices. Then…read moreto nickel and dime you on top of that is insulting. I rented my locker for two hours and it cost me $4. I didn't open it on time, so they charged me another $4 to get my stuff out. Screw you Urban Air!

I've been to tons of places like through the years they are all pretty much the same including this…read moreone except one thing ... the staff . All of these places are mostly run by young people I'd guess 16-22 ish including this location. The difference is hands down the kindest most helpful staff I've ever seen or dealt with at one of these. All of them every area we ventured too. One of the kids lost the arcade card i went to the desk to buy a new one i assumed it was the only option i had. The young man working on his own pulled up the information needed to find the old card and replace it for me. It's the little things. The young men that ran all the games and bumper cars all so helpful and kind. Good job guys we will definitely be regulars.

Super rude. Understaffed. Have a menu of five things ran out of FRIES. The manager/owner was so…read morerude when we asked why we were waiting at a table for 20 minutes. Just the way things were handled were so wrong after we spent $350 on 6 people for wrist bands and four drinks. When my friend ordered a drink after we just tipped the bartender ten dollars for two drinks the time before she said "I hate making that". Like Dave and busters would never. Very rude experience we won't be back.

My daughter asked if she could do flips with the ultimate package. The girl at the desk said yes…read more Five minutes later she was told otherwise. She wanted her money back and was met with a hostile manager. He walked away, but not before he pointed to the No Refund sign. They weren't going to accommodate her. Then my daughter asked if they could be given a pass for a different day. (Proud mom moment) The girl at the desk said yes and then wrote yesterday's date as the expiration date and thought she was slick. They were all rude. Wish her luck using this pass at a different location!!!

Cool place but granddaughter had to find someone in order to climb the wall. 95% of the employees…read moreseem to be playing all the activities instead of working.

This is place is okay located in Sterling Heights. Took my son…read more Here for a soccer mates birthday party. The staff was very friendly although all younger kids running the place . They were very polite and helpful. So older children seem to take over the basketball courts knocking other little kids over would be a con for me . The staff didn't even stop them. The place could be a little cleaner would be my other con but for a place for kids not a bad spot at all. I would take my son back if he asked. The children seem to enjoy the pizza,arcade games and bumper cars and bull ride.

Worst experience ever! Don't go there! Very less items to…read moreplay include in the day-pass. Have to pay a a lot extra to buy coins. Very less place for parents to sit. Drink, food is expensive.

I held my daughter's party on December 21, 2025, at Sky Zone in Bradenton, where I received…read moreterrible service from the receptionist and the manager. Upon arriving, the door was closed even though the place was open to the public. I waited at the door for about 10 minutes until someone came and opened it. Once inside, I waited in the line designated for events and parties for 10 minutes, but no one came to assist me. I then went to the general customer service line and waited until I was served. At no point, either by phone or in person, was I informed that I could only enter the room to decorate 10 minutes before the party started. I went to the room to decorate, and after decorating, I was told I would have to pay $100 to keep the room decorated until the party time. My guests called me to ask me to open the door, as it was still locked. When I left the door open, the manager went and closed it. I told her I had left it open because the door was closed and people couldn't get in. She was incredibly rude and told me to go and see if the door wasn't already open. She was very rude to my guests and even added a child to my guest list who wasn't mine. In short, terrible service, and I do not recommend this place to anyone for a party.

Always great! This place always has something for everyone. Whether it's a small trampoline, or an…read moreobstacle course, there is always fun to be found! Love coming here. Staff are chill, bathrooms are clean, great place!

Bummer that I had to listen to someone vacuuming when I was trying to watch my kids play.read more

Fantastic place to take your kids to get some energy out. The customer service is phenomenal and…read morepizza is SO good. We had my daughter's birthday here and everyone had a great time. Usually I'm not able to enjoy my kids parties because I'm so busy but they took care of everything! Highly recommend.

Took my grandkids (ages 5-7-10) for the afternoon and was quite happy with all the activities…read moreavailable for them. The areas were clean tho I did not see attendees at each area to supervise or at least do rounds to check on the areas. Plenty of space and tables to eat at. They were well worn out by the time we had to leave.

So i went today actually 2 nd time you guys are good but pls stick to your saying about the…read morecleanest park found used socks near foam pit and pls make the flip zone cars much faster at going upside down i went on it and i feel right now urban air you guys are still good love you guys and will definitely return