On January 3, 2026, I visited Sky Zone of Bowie with my son and his friend. My intention was simply…read moreto pay for their visit to the facility. I did not knowingly enroll either child in an ongoing membership, nor do I recall knowingly authorizing Sky Zone to charge my bank account approximately $75 every month thereafter.
Following that visit, however, recurring monthly charges began appearing on my account. I subsequently learned that memberships apparently had been established for both my son and his friend. This is particularly concerning because I would never knowingly enroll another person's child in a recurring membership or accept an ongoing financial obligation for that child.
My bank records reflect the following charges:
February 3, 2026 - $74.76
March 3, 2026 - $74.76
April 3, 2026 - $74.76
May 3, 2026 - $74.76
June 3, 2026 - $74.74
July 3, 2026 - $74.76
August 3, 2026 - $74.76
It appears that the monthly amount represents charges associated with two children, at approximately $36-$37 per child per month. I only take my son to Sky Zone periodically. I had no reason to intentionally purchase recurring memberships for two children, particularly when one of those children is not mine. Nor was I presented with any conversation regarding obtaining a membership to get a 17-dollar discount! I was charged $72.58 for visit for two kids with a military discount. If I had been given a 17 dollar discount this would have made it a lesser amount.
Conversation With General Manager
After discovering the recurring charges, I spoke with the General Manager, Monti, and requested an explanation and documentation of my authorization.
Monti explained that I may have enrolled in the memberships in order to receive a discount and stated that customers sometimes elect to do this. I explained that this explanation does not make sense in my circumstances because I ALWAYS use my military benefits when discounts are available. I would have had no reason to intentionally establish two recurring memberships merely to obtain a discount for a 17-dollar single visit. I would love to have seen the transaction for this date to see where 17 dollars was deducted from the bill.
More importantly, I do not recall knowingly agreeing to or authorizing recurring memberships. I asked him for the text message that I would have had to receive and sign and he stated, you would have to do a membership to receive the text message.
Monti further explained that, during the enrollment process, I would have received an electronic communication on my phone and would have been required to electronically acknowledge or sign an agreement.
I specifically requested that Sky Zone provide the documentation demonstrating my affirmative authorization, including my electronic signature or other record showing that I knowingly agreed to recurring monthly charges.
The documentation shown or provided to me did not contain my signature.
I also searched my phone records and messages from January 2026 and have been unable to locate the communication that I was told I would have received as part of the enrollment process. When I asked the manager to provide the original electronic communication allegedly sent to me, I was told that I would have to go through the enrollment process again in order to receive such a message. Recreating the enrollment process now, however, would not establish what was actually sent to me or what I affirmatively authorized on January 3, 2026.
The General Manager offered to refund only two months of charges and maintained that I had signed up for the memberships and subsequently forgotten doing so. I respectfully dispute that explanation.
Request for Proof of Authorization
If Sky Zone maintains that I knowingly authorized these recurring memberships, I am requesting that Sky Zone provide the actual records associated with the January 3, 2026, transaction, including receipt showing where I received a 17-dollar discount on this date
January 3, 2026, the amount that he stated was discounted as a result of me signing up for this membership
Concerns Regarding the Enrollment Process
After discovering these charges, I researched consumer complaints concerning Sky Zone membership billing and found numerous publicly available complaints from consumers describing experiences involving disputed recurring memberships, including allegations that consumers did not understand they were enrolling in ongoing memberships or subsequently disputed recurring charges.
