We were only there for about 10 minutes out of the 2 hours we bought for the nine year old boy I nanny when he fractured his foot (nobody at fault he simply landed on it weird). He has high functioning autism so I was doing my best to keep him calm and not meltdown and the staff all helped out tremendously and made the situation as easy to handle as it could be. read more

They are only receiving one star so that I am able to leave this review. This place is not family friendly nor is it a good idea to be younger children here! Parents drop off their delinquent juveniles here for hours unattended and they run crazy.. cursing other adults, being rough with the younger kids. And, when you approach "management" regarding the countless issues they are very unprofessional, verbally attacking you after "investigating the issue." Poor management, poor staff, poor cleanliness, poor service, the list goes on. I would not recommend this place to anyone! read more

Try Sky High in Naperville if you have younger kids. Sky zone Aurora was over crowded and didn't have all the courts open. When a team lead was asked he said it would be a labor cost issue if they had all the courts open. They did open additional courts after we asked. Was told by manager they open closed courts when requested. The manager should be walking around and monitoring the courts and opening for the safety of the clientele. Staff did a poor job monitoring jumpers instead bunched together chatting. They have signage that says we separate by age and size but when asked the staff said they don't really do that. So if you have younger kids and don't want them to get pummeled by older kids this is not the place for you. Sky High in Naperville is better organized, more activities to choose from and a better lay out so it does not feel as congested. read more

Too bad a half star isn't an option. I had a party here for my 7 year old daughter. I booked the party in advance and confirmed a few days before. Given the young age and the large facility I was worried about supervision. I was told they offered extra party staff for $50 per staff member. I reserved extra staff only to arrive the day of the party to be told that while yes, the computer reflected my choices they weren't "staffed" for it. The employees were nice enough but indicated that party rentals are done through a call center, so what I had been offered wasn't an option. The consolation - they said I didn't have to pay for the extra staff (I had 20 younger kids and needed extra supervision help since they are just released into the facility amongst the general public and no special birthday party tags or anything identifying them). So, I didn't have to pay for the extra staff I didn't get, I wish I didn't have to pay the $750 I dropped on the world's crappiest party. read more

We recently went as a family to this location, thinking it would be fun. It was not. The waiver you have to fill out, well, let's just say that you have to sign your life away to be able to use these facilities. And while I understand it, it really seems like a scary thing to have to do. I found the facility kinda clean, though the staff was not really friendly. I saw a lot of the "monitors" allowing people to do unsafe things, which made me worry for the safety of my kids. While we were there, a dad actually injured himself while jumping with his kids. An ambulance was called, and the paramedics came. It kinda bothered me when the staff seemed to not take it very seriously though, as if this visit by the paramedics was a regular thing over there. I don't know, we found this place to be one of the poorer choices we've made when it comes to doing fun stuff with our kids. I would NOT RECOMMEND this place if you want something safe and fun to do with your kids. Nope. read more

I am definitely going to go and take my grandchildren probably won't jump but I'm sure I'll enjoy! Thanks for the reviews oh and what is the cost?looks fun and would be a great party time!! read more

Horrible. The facility is great but it's almost impossible to find time for open jump. One night I show up they are double charging for a glow in the dark session. Aka DO NOT go on a Friday night. The next TWO times I came back they turned us away because they had big groups reserving the facility even though I had called in advance and was told there was open jump the rest of the day. Wouldn't it be nice if they'd post such information on their website before we arrive? Waste of my time!! read more

Came here today for a 10-year-old's birthday party and have mixed feelings about place. While the trampoline park is phenomenal and the staff does a very good job the concession stand leaves a lot to be desired. While the kids were out enjoying themselves I went to the concession stand to get a diet Pepsi... It was $2.47... I handed the guy a $20 bill and stood there amused and watched him try to make change. It even says in the amount on the receipt that he handed me but watching him come up with $17.53 blew my mind later on my son wanted a Pepsi so I gave him $2.52 hoping to get a Nickelback and he came back with five pennies because the guy could not figure out how to give change. Now comes the time for the birthday part party portion of the event to which they are serving pizza... My sons cannot have pizza due to allergies so I went to the concession stand and ordered them two hotdogs... I was informed that it would take anywhere from 5 to 10 minutes for them to be cooked... Really? Hotdogs? 5 to 10 minutes. I told the guy that's fine since I don't have a choice and he went into the back to cook them... He comes back around about seven minutes later with one pathetic looking hot dog on a bun and says the other one is going to be about another 7 to 8 minutes because it's not done thawing out. I then asked him about the one that was sitting ready-made in the counter and he said oh yeah I forgot about that one and handed it to me. Both hotdogs book absolutely Pathetic... The one that was in the counter had a bun that was hard as a rock and a hotdog itself was very cool the one that he "cooked" the bun was soft but the hotdog itself was still partially frozen. I told him that neither hotdog was edible and he looked at me and said "well that's all we have, you asked for hotdogs these are hotdogs"... To which I said "forget it I'll take two pretzels instead." I brought the pretzel to my kids and by this time everybody else is already done eating... My 11-year-old took a bite of this pretzel and said daddy this thing is awful it is super dry and hard... My 10-year-old didn't care.... I told them just to deal with it that I could not go downstairs and deal with talking with the concessions guy again and I would get them McDonald's on the way home. I thought about trying to bring this to the attention of management but they were dealing with a little boy who had hit and cut his head pretty bad on the obstacle course and had to have an ambulance called. In my opinion this place is safe and accidents do happen and would not hesitate to bring my kids here again... I will just make sure that I am prepared with the food so I don't have to deal with the concession stand again. On a sidenote... The party pizza that I had was very tasty I just wish it was still hot when I got a chance to eat it. read more