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    Skylights R Us

    5.0 (2 reviews)
    Open 9:00 am - 4:00 pm

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    6 years ago

    Helpful 2
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    5 years ago

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    Nanco

    Nanco

    1.7
    (80 reviews)

    Customer service is terrible. Our warranty window needed to be replaced and it is like pulling…read moreteeth trying to get it done but the new window installation got done immediately. Now the warranty people gave us the incorrect repair date for our defective, warranty window. Find another company...

    I'm unsure why there seem to be poor ratings, but our service was phenomenal. The representative…read morethat came to our home was Jamie, and he took his time in showing us everything about these windows. It took a little over 2 hours, but so very thorough. There were no surprises. He even worked with my senior citizen parents to ensure they got the best price for their budget. When we thought our installation date was going to be 3 months out, he made sure that we got our windows within the month we needed them. The installers were truly incredible. They are expedient to say the least. The whole process is down to a science for them. They arrive and the first thing they do is look around the house, help you if any small items need to be moved, then they place drop cloths and cover anything that could get dust on it. Once they are done removing/installing the windows they make sure everything is clean and just as it was from vacuuming to window wiping. About 7 people were working on our 15 windows, + the installation of a Bay Window. The whole process took a little over 4 hours, just as they said. There was absolutely no damage to our home, only we discovered the next day that one of our screens had a latch that wasn't working. But all I had to do was call customer service and they followed up with me immediately to schedule a technician to come out the following week and fix it. That hasn't happened yet but I don't anticipate any issues given how seamlessly everything has gone so far. I would only recommend checking those small things before they leave, but again it was a non issue to call them after. Plus they only bring the materials they need so they'd still have to schedule someone to come out after and fix it. Also, BONUS PERK! The birds don't wake me up at 3:30 in the morning anymore!! They are the bane of my (sleep) existence during the summer and I can barely hear them with the windows shut. Looking forward to those energy saving costs for our A/C and Heating, I anticipate these windows will do more than just noise control. :) Thank you castle windows for such a stress free experience.

    Jim Pescatore Home Improvement

    Jim Pescatore Home Improvement

    2.8
    (9 reviews)

    Jim Pescatore's Home Improvement had come highly recommended and when we hired his company to…read morereplace our roof and to install 3" round vents under our eaves, we felt confident that the job would be done properly... but over the past year, as I watch one after another of the vents fall out of the eaves, because they were not installed properly (1 inch pieces of black electrical tape used to hold them in place and no silicone caulk or fastener of any kind)... It worries us to think that corners were cut on other parts of the job and that we will have new and potentially more damaging shortcuts surface in the future... We have reached out to Mr. Pescatore and have not heard back from him or his company... Now we have to hire someone else to redo the vents properly...

    I've heard that he's the best in town, and I'm beginning to understand the hype. Pescatore Home…read moreImprovement has always provided the best priced quotes for any jobs I've had, and they get the job done properly. I've worked with a lot of contractors in town, and though it's taken a while for me to write this review, I definitely stand by my rating here. Setting up a quote is pretty straight forward, and Jim is very clear and thoughtful in considering the job in question. Correspondence after wards could be improved, as I've waited a while for a call back that later was admitted to have been forgotten, but all in all, they've got a pretty streamlined process. Jobs are all inclusive and clearly stated. They start and end on time for the most part, thanks to his formidable work force, but I have had a project get extended for a few days due to a work site emergency elsewhere that required immediate attention. Which is understandable. It's hard to go wrong with Pescatore Home Improvement, and he should be your first call for any project.

    Skylights R Us - windowsinstallation - Updated August 2026

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