This company is HORRIBLE. From start to finish we had nothing but issues. The owner was NOT polite…read moreand our experience was a very unpleasant one. ZERO stars!!!! Do not recommend at all!

Your potential customers read your comments. I don't think it's a good reflection for the owner…read more You don't know who I am. You make assumptions. I have multiple major credit cards. Also I carry a 100/300/50 insurance coverage through St Farm. What you sell at your counter is not insurance. You can't sell insurance. You need to be a certified insurance agent. And nobody in your office is. You sell optional coverage. Illinois law states you cannot refuse a rental because they can't prove they have insurance. Car rental companies must provide a 50/100/50 secondary liability coverage. You have a program through Ford and Mercedes. Every vehicle owner in the world has that. If I breakdown in your vehicle in another state, you will tell me tow it to the dealer. While we are waiting for parts, I have no vehicle. My $7,000.00 vacation ruined. Now with Major car rental companies in all states, they would get me another vehicle. Wow! Recliners! 60 inch TV! Refreshments! That's because you vehicles aren't ready when customers with reservations show up. So you provide that while they wait. I prefer in and out when picking up rental. Not hanging.

It's very easy to reserve a car. They contact you with the driver's name and number so you can…read morecommunicate the details. Friendly and reliable drivers. Tonight I used them to go from O'Hare to visit my family in the suburbs. Patrick was my driver. He stocked his Lincoln with beverages and snacks. He also supplied phone chargers. Definitely will continue doing business with them!

You can't go wrong with this car service to the airport! Safe, clean, on time, friendly drivers,…read moreand reasonable price. You get what you pay for when it comes to a car service , and uncrabby cabby is a winner. I'll definitely book them again.

I used Starship Limousine Co. once and had a great experience. I was impressed with the cleanliness…read moreand comfort of the car, punctuality, professionalism and friendliness of the driver who arrived earlier and was courteous and helpful. I'll definitely use this company again in the future as well as recommend it to my friends.

Now, I like to think of myself as a classy gal. But there is nothing more classy than a classy gal…read morein a classy limo. Honestly, I didn't book the limo, my best friend did, but I'm SO GLAD SHE DID. Our driver was funny and super nice. The limo was clean and, did I mention(?), CLASSY. Couldn't have asked for a better night or a better ride. If you want something reliable, fun, clean, and affordable, Luxury Rides is where it's at.

I was looking for a limo to get my groomsmen to my wedding. After doing some comparison shopping, I…read morereceived an email from Jason at Luxury Rides Limo with a discount. I booked the ride, with the discount and things seemed good. I called Luxury Rides to confirm because I had had a couple companies' websites confirm and then subsequently cancel. I spoke with Jason who explained they couldn't honor the discount and said I was lucky they were even honoring the reservation because they usually don't serve Naperville. I asked JASON why HE emailed me a discount code for a trip that it didn't qualify for. He wouldn't answer. I decided to go with them to get it over with. The were still cheaper than most other places. We were supposed to be at the church by 1pm. They were supposed be at the hotel by 12:45 for the 10 minute ride. At 12:35, I got a call from the driver telling me he couldn't be there until 1:50. He was unsympathetic about being over an hour late. I would've appreciated more than 10 minutes of notice so I could find alternative transportation. Luckily, the hotel came through and used their shuttle to get us there on time. Luxury Rides only refunded my money. They thought that was appropriate compensation for screwing up my wedding day. Avoid this company at all costs! UPDATE: I felt the need to respond to the owner's response. "if your wedding was so important to you you should have reserved your limo 2-3 weeks in advance..I'm just saying...." - I honestly don't think anyone has ever said anything so rude to me. "I want to say that I'm sorry that you did not understand our reservation page, but it says clearly on our reservation page one-way transfer might not be available on the weekends." - I assumed that wasn't true for this weekend because THEY emailed ME after I put the date, times, and locations into a limos.com search. I think it's perfectly reasonable to assume the email, signed by an actual person, was a better indicator than a generic disclaimer on their website. "But you did still want ahead and book it, and you booked 2 days before your wedding day" - That's false. It was 5 days before. I booked on Monday for a Saturday ride. Admittedly short notice, but I only needed a ride to take the groomsmen the 6.8 miles from the hotel to the church. The rest of the transportation for the day was taken care of. By the time I had spoken to Luxury Rides Limos, another company had offered me 2 SUVs for slightly more money than LRL. I had other options. "and once we saw the booking we called you right away we confirmed with you that we do not have any availabilities for the time you picked ..." - Also false. I called THEM to make sure the reservation was fine and they said they had availability, but couldn't honor the promo code. "But you told our dispatcher that,it's your wedding and you really need the stretch limo..and Jason told you that it may be late to get you the limo" - As I mentioned. I didn't NEED the limos. Another company had offered me SUVs and, honestly, 2 Ubers would have sufficed. All better options than BEING LATE TO MY OWN WEDDING. It's absurd to suggest I was "totally okay" with that. "And you are mentioning a promo code, that promo code was for three hours" - Also false. If it would help, I can post a image of the email, which doesn't mention 3 hours at all. "you didn't want to get the limo for three hours cause you want to save some money...needed just for a point to point." - Nope. Never said I needed to save money. I don't. I MIGHT have said I wouldn't go with LRL if I had to pay for 3 hours, because I had other options that were cheaper. I also don't see how this is relevant. If they couldn't get me a car on time for a 1 hour ride, how would adding 2 more hours have helped? "so I think we did everything we could to get the limo for you but there was nothing available for that time" - If there wasn't anything available for that time then, DON'T solicit me through email when you know what time I need and DON'T take the reservation.

After bad experiences with several Chicagoland limo services, we were referred by a trusted friend…read moreabout "MR. BLACK." (I know that's not the official name, but it's so darn COOL!) With names like, Mr. Black, Omar (our driver), brand new Lincoln Navigators with the latest technology... It felt like I was in a James Bond movie! Mr. Black did not disappoint. The best limousine service and respected people that I ever experienced. This includes "Genie Limousine" service in Orlando, Florida, which we use on the other end of our travels. ...Good, but not exceptional, like Mr. Black. I truly love and trust this brand.

Mitchell was very responsive, polite, and pricing was very clear. We will use M.R. Black Car…read moreService for future transportation needs.

I was visiting Chicago for the first time and was going to uber to my hotel but I've heard horror…read morestories about O'Hare airport so decided to take a look into a private chauffeur/Concierge service. After doing research I narrowed it down to 3 companies who were all within $10-$20 price of each other and the other two had about 4X the reviews mostly positive but EJ took the time out to answer a lot of my questions in detail and put me at ease with my concerns where the other guys gave me one word answers and made it seem like they were out just to make a quick buck. EJ was very easy to communicate with and gave me some pointers about the city. I hired EJ to pick me up at the airport with a meet and greet and then also pick me up at my hotel to take me back to O'Hare. He even texted me the morning of my departure to ask me if I wanted to be picked up a little bit earlier then what we discussed when booking due to traffic being a little heavier than normal. EJ goes out of the way to make sure their customers are satisfied next time i am back in Chicago I will definitely use EJ and I have saved their number in my contact list. Thanks EJ for making my first experiment in Chicago a great one and for taking some stress of my shoulders!!

From the start and all the way to the end it was the most enjoyable Limo service I've ever…read moreexperienced. The driver Apo was amazing and enjoyable to chat with and the Navigator was spotless. I would highly recommend EJ Concierge Ride and if you get lucky enough to get Apo then you will have an awesome experience as well. Thanks again Apo.

Scheduled a last minute flight for my son. The shuttles were booked. So, I used LimoChicago…read morewebsite to schedule pick up from Purdue University to Chicago O'Hare. Driver arrived exactly at scheduled time. He was pleasant but not overly talkative. Car was clean and spacious. Would definitely use again.

Ordered two times and both times had received escalade instead of xts or sedan as they say. Can't…read morebe happier about the upgrade. Second time the driver arrived half an hour early and has been waiting in the street, then pulled into the driveway to help me with the luggage. Thx!

What can you say about perfection besides the fact that it's perfect. Black Car Services…read moreexemplifies this perfection in everything they do. I have utilized the service of Black Car Services four times and each time has been perfect execution from the time I made the appointment to the time our car picked us up and took us to, and from our destination. This is a company that exudes, professionalism, precision, a courteous attitude, and overall appreciation for their customers. I see nothing but prosperity down the line for this company and the owners and drivers. Don't make a mistake and not contact them for services. You will be disappointed if you don't.

I highly recommend Black Car Services Chicago! I spoke with Nomin for my reservations and he very…read morekind and professional and knowing that I was traveling in town and concerned about chaos and safety after a concert for myself and my girls, he coordinated our transfers (from the airport and for the concert) to be with the same driver. His reassurances and professionalism showed he cared for his clients and will go the extra mile to ensure they feel safe and comfortable. Our driver was Usman and he as truly kind and the communication was great for pickup logistics. We will definitely be using them again on our future trips to Chicago.