I was contemplating on writing this review, because of the fact that my son is not enrolled in…read moreservices at this facility. However, my interaction with their administrative staff this morning left me wondering how many other parents/families experience the same interaction I had. I hate to leave businesses these type of reviews, but here my experience goes! I placed my son on the wait list several months ago after reading all of the wonderful Yelp reviews and this being so close to home. As we all know, there is such a high demand for speech services, so I was extremely glad that I was able to even place him on their wait list. Well, today I received a call from their facility. I was given the option of enrolling my son into two sessions (Thursday in the afternoon and Friday at 8am). I do understand that I selected the open availability selection, but seriously, 8am? That's the time I start work. Anyway, I didn't mention that to the admin lady. I asked her if I can give her a call back in five minutes. She proceeds to tell me, "I mean, I'm going down the list of parents who stated they have an open availability spot, so you can call me back, but this is a first come first serve type of spot." Or whatever she said at the end. Then she stated, "Open availability means you can come at anytime." Now, this irritated me because why would you try to be condescending? I also needed to consult the time with my husband given we work two different schedules and needing to confirm Friday at 8am would work for him. I would've also had to notify my supervisor who is extremely supportive. But, after she stated that I gave an attitude back and told her to remove my son from the waitlist then I hung up. I'm very disappointed given I felt this could've worked if she would've allowed me to confirm scheduling with 1. My husband and 2. My employer, however there wasn't much grace there which resulted in how the conversation ended. I hope your experience is better than mine! Good luck to all the parents trying to enroll their children in services.

Fantastic group of therapists, one on one care with your child. My wife and I have been very…read morepleased with the results and progress our son has made with this program. I highly recommend it to anyone who has a child with developmental delays.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future

I feel so lucky we found on our path Progressive Steps. My son does Ot, social, speech and…read moredevelopmental therapy with them and ALL the therapists are AMAZING! Sheryl, the coordinator, is always available to help us with anything we need. I see my son doing every day better and better and with them I'm learning too how to talk to him in a way that he can better understand. He is happier then ever! If you are looking for good therapists to help your kid you want to have them!

We had a wonderful experience with Susan. She is extremely knowledgeable and skilled at what she…read moredoes. Thanks to her expertise, my daughter's frontal lisp has been completely corrected. The progress was amazing, and we're so grateful for the dedication she showed throughout the process. Not only is she an excellent speech pathologist, she genuinely cares about both the children and the families she works with. I highly recommend her to any family looking for an exceptional speech therapist!

Susan Kasdorf is an extremely knowledgeable SLP. Her evaluations were thorough and her approach was…read morevery effective. We saw real progress thanks to her expertise.

I had deviated septum surgery recently with Dr. Amoils. My breathing was awful at night ,I was…read morelosing oxygen and getting terrible sleep for the past year.After 2 sleep studies Dr. Amoils looked In my nose and was positive that I had a deviated septum and surgery would help. Surgery was so much easier than expected! He did such a great job I felt NO pain afterwards..I didn't even take 1 Tylenol. I had no nausea no bruising..I had tons of energy 3 hours after surgery. He also did my son's tonsillectomy 2 years ago..(my son ate an entire hamburger 2 hours after tonsillectomy and adenoids surgery) This shows some surgical skills Thank you Dr. Amoils at SCENT Valencia

I have seen Dr. Vadapalli, Dr. Korakavi and Stacy Gerbrandt. They are all wonderful. But the front…read moreoffice, administrative departments, automated phone system and the app/portal they use...are all terrible! Super frustrating. The app/portal doesn't list all of my appointments and there's no way to communicate with my doctors (even though they told me to communicate with them through the app/portal). When I leave a message with the front office for the doctor, the doctor doesn't get the message, etc. The front office seems to change personnel frequently and whenever I have to call them because I can't get the information in the system and there's no way to communicate in that app/portal they have, it's a long hold time and a 15-20 minute call. It's extremely frustrating, time-consuming, it seems like the left hand does not know what the right hand is doing over there. I don't understand why they can't get their front office trip together. I tolerate it because I like the doctors I see there...the three I see are all wonderful. But the administrative arm of that practice needs some serious revamping.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future.

My nephew is in the Progressive Steps Program, and it has been an amazing experience for our…read morefamily. The program provides therapy for child development, including OT and speech therapy, and it has truly helped my nephew so much. When he first started the program, he didn't speak a single word. Now he is talking a lot more and is able to express himself, which has been incredible to see. The progress he has made shows how much care and effort the team puts into helping every child grow and develop. We also attend a group class once a week, and it's wonderful. It's a great opportunity for the kids to interact, learn together, and continue building their skills in a supportive environment. The teachers, Stephanie and Justin, are the best. They are patient, kind, and truly dedicated to helping the children succeed. I honestly love all the teachers there -- they create such a warm and positive place for the kids. I highly recommend the Progressive Steps Program to any family with children who may be experiencing developmental delays. It's a truly special place that helps children find their voice and reach their potential.

Karina is an AMAZING speech-language pathologist! She worked with my 7.5 year old daughter for…read morealmost a year and was a knowledgable encouragement every step of the way! My daughter has now graduated from Karina's speech program and has a solid handle on her R sounds! I really appreciated Karina's willingness to go above and beyond by researching options and connecting our family with additional resources to help my daughter with her migraine challenges that are associated with her speech struggles. I also appreciate Karina's flexibility in meeting with us via ZOOM! I cannot recommend Karina enough for anyone looking for a speech-language pathologist! Thank you, Karina, for all of your help in my daughter's speech therapy journey!

Karina entered our lives at one of the most vulnerable times as parents. Our son was 2 years old…read moreand talked a few words. As soon as he started services with her, we noticed the rapid change in his speech. She gave us so many helpful tips with how to help him annunciate phonic sounds, words, and just overall how to meet him at his speech level. They worked very well together and he always looked forward to his sessions with her. It's so nice to be able to have our children learn through play. That's exactly what Karina did - meet him where he was at and initiated play. We did try the in-office speech prior to meeting Karina and that did not go so well. Luckily, we were able to get services with her. She cares so much about every child she works with. She is also a great advocate and gave us and his teachers tools to utilize while in the classroom. Our son has come a VERY long way from when he first started with her. He is now able to engage in conversations, finish his sections (3-4 sentences) and has slowed down A LOT. Thank you, Karina for ALL of the work you've helped us with. We are so grateful for you!

STAY AWAY!!! I don't…read moreusually write reviews like this, but I feel like other parents deserve to know my experience. Small Talk Therapy felt far more focused on payments than on the actual progress and well-being of the children they're working with. As a parent, that's honestly heartbreaking to say. I went in hoping for support, guidance, and genuine care for my child's growth, but instead I left feeling like just another transaction. Therapy for kids should feel collaborative, compassionate, and centered around development -- not money. If you're looking for a place that truly prioritizes your child's progress and communicates with empathy, I would encourage you to do your research before choosing this clinic. This was just my experience, but it's one I wish I had known about beforehand.

Stay away. Go anywhere else if you need care for your child . This business does not work in a…read moretimely manner . Provides 0 follow up and only cares about there payments . After my son's evaluation they didn't even care to follow up on him and only pestered us about a payment even though they had yet to contact or bill the insurance company. They didn't even send the report in a timely manner telling us we'd hear back within 2 weeks but didn't even send the report to the insurance until 2 1/2 weeks later . Which my insurance has checked multiple times even with me in there office and there's no info or updates on there side from this company . It is nearly impossible to get ahold of anyone in this office and when you do they're the least helpful , knowledgeable or caring.

I bring my grandson, since his parents both work. The team here are amazing. My grandson has just…read morestarted a few months ago and he is showing so much improvement I'm so very happy he was referred here. Even though I drive from Palmdale He's so excited when he see everyone and that makes me so happy.

We have loved working with Yvette from the very beginning. She is an incredible speech therapist…read more She is patient, kind, and makes every session fun and engaging. My son has autism, and he truly enjoys his time with her. He looks forward to every session, which says so much about the environment she creates. Yvette connects with him in such a natural and joyful way. She is a wonderful addition to the community and to the families she supports. We are very grateful to have her as part of our team.

After my total knee replacement I started coming to Kinetix. I am a 66 yr old overweight woman…read moredetermined to not mess this up . Jeremy and Jordan have worked with me for the last 4 1/2 months. They are so kind and encouraging. My recovery has been greatly aided by their helpfulness and focus The thought of going to PT was initially uncomfortable but they have made me feel so welcome. They congratulate me on my efforts while challenging me to do more. I am so grateful that these wonderful people have taken such good care of me.

Do NOT go here. This is the worst billing department I have ever worked with. I am over a year into…read moresorting out a bill. Never got anything in the mail. I paid, collections keeps calling me, they don't update them and they never call you back even tho their automation says they will in 24 hrs. Even collections says they get this complaint a lot with this company. I would NEVER recommend this place to anyone solely for this. It doesn't matter if you have good PTs if the billing department is insane if you have any issues. Go somewhere else.