I was contemplating on writing this review, because of the fact that my son is not enrolled in…read moreservices at this facility. However, my interaction with their administrative staff this morning left me wondering how many other parents/families experience the same interaction I had. I hate to leave businesses these type of reviews, but here my experience goes! I placed my son on the wait list several months ago after reading all of the wonderful Yelp reviews and this being so close to home. As we all know, there is such a high demand for speech services, so I was extremely glad that I was able to even place him on their wait list. Well, today I received a call from their facility. I was given the option of enrolling my son into two sessions (Thursday in the afternoon and Friday at 8am). I do understand that I selected the open availability selection, but seriously, 8am? That's the time I start work. Anyway, I didn't mention that to the admin lady. I asked her if I can give her a call back in five minutes. She proceeds to tell me, "I mean, I'm going down the list of parents who stated they have an open availability spot, so you can call me back, but this is a first come first serve type of spot." Or whatever she said at the end. Then she stated, "Open availability means you can come at anytime." Now, this irritated me because why would you try to be condescending? I also needed to consult the time with my husband given we work two different schedules and needing to confirm Friday at 8am would work for him. I would've also had to notify my supervisor who is extremely supportive. But, after she stated that I gave an attitude back and told her to remove my son from the waitlist then I hung up. I'm very disappointed given I felt this could've worked if she would've allowed me to confirm scheduling with 1. My husband and 2. My employer, however there wasn't much grace there which resulted in how the conversation ended. I hope your experience is better than mine! Good luck to all the parents trying to enroll their children in services.

Fantastic group of therapists, one on one care with your child. My wife and I have been very…read morepleased with the results and progress our son has made with this program. I highly recommend it to anyone who has a child with developmental delays.

From the moment we connected with Promise ABA, we felt truly welcomed and supported. The staff was…read morewarm, professional, and incredibly knowledgeable. They didn't just focus on our child--they took the time to get to know our whole family, helping us feel seen, heard, and included in every step of the process. They provided us with valuable information and resources that have made a real difference in our daily lives. Their team took the time to explain everything clearly and made sure we understood how to best support our child at home. The therapists are patient, caring, and dedicated, and it's clear they truly care about the progress and well-being of every child they work with. Promise ABA has been amazing to work with. Their welcoming environment and commitment to personalized care have made a huge impact on our family. We are so grateful to be part of the Promise ABA family and would highly recommend them to anyone looking for compassionate, effective support.

As a long time behavioral center for my friend's child, she is truly grateful for the exceptional…read moreABA therapy services provided by ERA. From the moment she began, the entire team has shown professionalism, empathy, and dedication to her child's growth and success. The therapists take the time to understand each child's unique needs and create personalized treatment plans that deliver real results. They communicate progress clearly, provide helpful feedback for at-home support, The center is clean, structured, and designed to make children feel comfortable and engaged. Since starting ABA therapy, my friend has seen incredible improvements in her child's communication, behavior, and overall confidence. I highly recommend ERA to any family seeking high-quality ABA therapy with a team that genuinely cares about every child's development and well-being. I have always referred ERA to family and friends who are in need of behavioral therapy.

I've had such a positive experience with ERA, the staff are all really friendly and so incredible…read moreat what they do. I wouldn't go with anyone else when it comes to ABA. You can really see the love they have for all the kids they work with.

We had a wonderful experience with Susan. She is extremely knowledgeable and skilled at what she…read moredoes. Thanks to her expertise, my daughter's frontal lisp has been completely corrected. The progress was amazing, and we're so grateful for the dedication she showed throughout the process. Not only is she an excellent speech pathologist, she genuinely cares about both the children and the families she works with. I highly recommend her to any family looking for an exceptional speech therapist!

Susan Kasdorf is an extremely knowledgeable SLP. Her evaluations were thorough and her approach was…read morevery effective. We saw real progress thanks to her expertise.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future

I feel so lucky we found on our path Progressive Steps. My son does Ot, social, speech and…read moredevelopmental therapy with them and ALL the therapists are AMAZING! Sheryl, the coordinator, is always available to help us with anything we need. I see my son doing every day better and better and with them I'm learning too how to talk to him in a way that he can better understand. He is happier then ever! If you are looking for good therapists to help your kid you want to have them!

We found our sons school based therapist when he was in junior high.. She is with a group now, and…read morewe jump at the chance for our son to see again. Cybrina connected with him before and she was surprise to see him again! We're so excited to have our son seeing her again. She really made a difference with him.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future.

My nephew is in the Progressive Steps Program, and it has been an amazing experience for our…read morefamily. The program provides therapy for child development, including OT and speech therapy, and it has truly helped my nephew so much. When he first started the program, he didn't speak a single word. Now he is talking a lot more and is able to express himself, which has been incredible to see. The progress he has made shows how much care and effort the team puts into helping every child grow and develop. We also attend a group class once a week, and it's wonderful. It's a great opportunity for the kids to interact, learn together, and continue building their skills in a supportive environment. The teachers, Stephanie and Justin, are the best. They are patient, kind, and truly dedicated to helping the children succeed. I honestly love all the teachers there -- they create such a warm and positive place for the kids. I highly recommend the Progressive Steps Program to any family with children who may be experiencing developmental delays. It's a truly special place that helps children find their voice and reach their potential.

I highly recommend their IOP program. I completed the in-person program at this location, and the…read moreentire team was incredibly supportive, compassionate, and caring throughout my journey. The facility is beautiful, welcoming, and well-maintained. They also provided support during my leave of absence from work, which made a difficult time much more manageable. I'm truly grateful for everything they did to help me and cannot thank them enough.

Making an appointment, everyone was very responsive and friendly. After the intake appointment via…read morevideo, I was told I would receive a schedule and referrals if the schedule didn't work. I was not sent or emailed anything. I've left messages for Emiliano and sent emails to him...Zero response! Very sad when you are seeking treatment services and are totally ignored. Unprofessional.