I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future.

My nephew is in the Progressive Steps Program, and it has been an amazing experience for our…read morefamily. The program provides therapy for child development, including OT and speech therapy, and it has truly helped my nephew so much. When he first started the program, he didn't speak a single word. Now he is talking a lot more and is able to express himself, which has been incredible to see. The progress he has made shows how much care and effort the team puts into helping every child grow and develop. We also attend a group class once a week, and it's wonderful. It's a great opportunity for the kids to interact, learn together, and continue building their skills in a supportive environment. The teachers, Stephanie and Justin, are the best. They are patient, kind, and truly dedicated to helping the children succeed. I honestly love all the teachers there -- they create such a warm and positive place for the kids. I highly recommend the Progressive Steps Program to any family with children who may be experiencing developmental delays. It's a truly special place that helps children find their voice and reach their potential.

I was contemplating on writing this review, because of the fact that my son is not enrolled in…read moreservices at this facility. However, my interaction with their administrative staff this morning left me wondering how many other parents/families experience the same interaction I had. I hate to leave businesses these type of reviews, but here my experience goes! I placed my son on the wait list several months ago after reading all of the wonderful Yelp reviews and this being so close to home. As we all know, there is such a high demand for speech services, so I was extremely glad that I was able to even place him on their wait list. Well, today I received a call from their facility. I was given the option of enrolling my son into two sessions (Thursday in the afternoon and Friday at 8am). I do understand that I selected the open availability selection, but seriously, 8am? That's the time I start work. Anyway, I didn't mention that to the admin lady. I asked her if I can give her a call back in five minutes. She proceeds to tell me, "I mean, I'm going down the list of parents who stated they have an open availability spot, so you can call me back, but this is a first come first serve type of spot." Or whatever she said at the end. Then she stated, "Open availability means you can come at anytime." Now, this irritated me because why would you try to be condescending? I also needed to consult the time with my husband given we work two different schedules and needing to confirm Friday at 8am would work for him. I would've also had to notify my supervisor who is extremely supportive. But, after she stated that I gave an attitude back and told her to remove my son from the waitlist then I hung up. I'm very disappointed given I felt this could've worked if she would've allowed me to confirm scheduling with 1. My husband and 2. My employer, however there wasn't much grace there which resulted in how the conversation ended. I hope your experience is better than mine! Good luck to all the parents trying to enroll their children in services.

Fantastic group of therapists, one on one care with your child. My wife and I have been very…read morepleased with the results and progress our son has made with this program. I highly recommend it to anyone who has a child with developmental delays.

I have been coming here for three weeks so far and I absolutely love this therapy center. I come…read morefor occupational therapy and I have the pleasure of having Stephanie as my therapist and she is beyond amazing. She's very personable and has a very great attitude, and cares about her patients . Exercise that she makes me do is actually working slowly, but surely, and makes me feel better once I leave, which is a huge plus. It's very professional and I like how they all wear the same shirt to be in uniform and it's a very clean and spacious building. I also like that it's not far from my house and there's no traffic to get here. They have really good apparatus too for your injuries and my favorite is the red light therapy, which works pretty good for certain parts for injured persons. The ladies at the front counter is also very friendly and get the job done when you wanna make your appointment. I highly recommend coming to for your injuries. They also have PT as well. -Marshay D.

The wait to get an appointment was long for the pain i was in but all dr appointments are almost a…read morefew weeks out, so no difference there. My therapist Jonah was amazing and understood my where my pain was coming from. In one visit i feel a significant amount of relief but I am sore which is to be expected. There was not much wait and therapist took his time with me. Highly recommend and will do follow up reviews

As a long time behavioral center for my friend's child, she is truly grateful for the exceptional…read moreABA therapy services provided by ERA. From the moment she began, the entire team has shown professionalism, empathy, and dedication to her child's growth and success. The therapists take the time to understand each child's unique needs and create personalized treatment plans that deliver real results. They communicate progress clearly, provide helpful feedback for at-home support, The center is clean, structured, and designed to make children feel comfortable and engaged. Since starting ABA therapy, my friend has seen incredible improvements in her child's communication, behavior, and overall confidence. I highly recommend ERA to any family seeking high-quality ABA therapy with a team that genuinely cares about every child's development and well-being. I have always referred ERA to family and friends who are in need of behavioral therapy.

I've had such a positive experience with ERA, the staff are all really friendly and so incredible…read moreat what they do. I wouldn't go with anyone else when it comes to ABA. You can really see the love they have for all the kids they work with.

I had deviated septum surgery recently with Dr. Amoils. My breathing was awful at night ,I was…read morelosing oxygen and getting terrible sleep for the past year.After 2 sleep studies Dr. Amoils looked In my nose and was positive that I had a deviated septum and surgery would help. Surgery was so much easier than expected! He did such a great job I felt NO pain afterwards..I didn't even take 1 Tylenol. I had no nausea no bruising..I had tons of energy 3 hours after surgery. He also did my son's tonsillectomy 2 years ago..(my son ate an entire hamburger 2 hours after tonsillectomy and adenoids surgery) This shows some surgical skills Thank you Dr. Amoils at SCENT Valencia

I have seen Dr. Vadapalli, Dr. Korakavi and Stacy Gerbrandt. They are all wonderful. But the front…read moreoffice, administrative departments, automated phone system and the app/portal they use...are all terrible! Super frustrating. The app/portal doesn't list all of my appointments and there's no way to communicate with my doctors (even though they told me to communicate with them through the app/portal). When I leave a message with the front office for the doctor, the doctor doesn't get the message, etc. The front office seems to change personnel frequently and whenever I have to call them because I can't get the information in the system and there's no way to communicate in that app/portal they have, it's a long hold time and a 15-20 minute call. It's extremely frustrating, time-consuming, it seems like the left hand does not know what the right hand is doing over there. I don't understand why they can't get their front office trip together. I tolerate it because I like the doctors I see there...the three I see are all wonderful. But the administrative arm of that practice needs some serious revamping.

Those whom I have come in contact with a Facey are friendly and go out of their way to help. I had…read moreto reschedule an appointment with Dr. Tran for a family matter and he called me himself to make sure everything was alright. He was very caring.

I have been a patient at Facey for almost 30 years, but over the past 5-6 years it has become…read morenearly impossible to schedule appointments within a reasonable timeframe. At this point, it's almost laughable! Appointments (especially with any specialists) are now booked four months or more out. I scheduled a first-time consultation with Dr. Sofia Avitia for 12/26/2025. I made this appointment back in September! Then, on Wednesday 11/26 I received a call in the afternoon informing me that the doctor would not be available on 12/26 and that I would need call to reschedule. When I called them back on Monday 12/1 after returning home Thanksgiving vacation, I was told the next available appointment was March 6th!!! Keep in mind, I'm seeking this appointment because I'm having swallowing issues. So after scheduling in September, I now cannot be seen until March, which comes out to reaching a six-month window. This is exactly why I say the scheduling situation has almost become laughable and completely unacceptable. I went ahead and grabbed the March 6 appointment just in case I cannot find another doctor sooner, but given my symptoms, I have no choice but to search for someone who can see me within a reasonable amount of time. Considering the inconvenience, I expected at least some level of priority, but instead I felt like I was treated as if I were calling to make an initial appointment all over again. What is really going on at Facey? It is now almost impossible to make any appointment at a reasonable time. I honestly believe they will soon reach a six month scheduling window, which is crazy.

I'm very thankful for the care I received from Daniel, Denice, and the entire team. From the start,…read morethey created an environment that felt both professional and genuinely caring. Recovering from back issues can be physically and emotionally draining, and their warmth, encouragement, and expertise have made a tremendous difference in my progress. Daniel has been especially proactive and considerate in customizing stretches and exercises to rebuild my strength and mobility. It's obvious that he truly cares about finding the best approach for each patient, and I always felt supported and listened to throughout the process. Denice has also been wonderfully kind, attentive, and encouraging every step of the way. What stands out most about this practice is not just the high level of professional knowledge but the human touch behind it. Everyone on staff treats patients with patience, respect, and genuine kindness, and that care shows in everything they do. I'm truly grateful for all their help and wholeheartedly recommend them to anyone looking for excellent physical therapy.

4/23/2026: Mom started coming to this beautiful facility for PT because Medicare pressed the pause…read morebutton on Home Health Care PT visits.. and I'm not mad! It's her 4th visit and I feel like she is getting more benefit than she did from 4 months of in-home PT. No shade thrown on the therapist, he was fantastic! I just think the more formal environment of the facility makes a difference, and her DPT Daniel has a great rapport with her. He doesn't assume that at 94 she isn't capable and he raises the bar for her ~ and she's motivated to meet the bar! I'm perfectly happy to continue bringing her in for her workouts to discover her inner ninja!

From the moment we connected with Promise ABA, we felt truly welcomed and supported. The staff was…read morewarm, professional, and incredibly knowledgeable. They didn't just focus on our child--they took the time to get to know our whole family, helping us feel seen, heard, and included in every step of the process. They provided us with valuable information and resources that have made a real difference in our daily lives. Their team took the time to explain everything clearly and made sure we understood how to best support our child at home. The therapists are patient, caring, and dedicated, and it's clear they truly care about the progress and well-being of every child they work with. Promise ABA has been amazing to work with. Their welcoming environment and commitment to personalized care have made a huge impact on our family. We are so grateful to be part of the Promise ABA family and would highly recommend them to anyone looking for compassionate, effective support.