I was contemplating on writing this review, because of the fact that my son is not enrolled in…read moreservices at this facility. However, my interaction with their administrative staff this morning left me wondering how many other parents/families experience the same interaction I had. I hate to leave businesses these type of reviews, but here my experience goes! I placed my son on the wait list several months ago after reading all of the wonderful Yelp reviews and this being so close to home. As we all know, there is such a high demand for speech services, so I was extremely glad that I was able to even place him on their wait list. Well, today I received a call from their facility. I was given the option of enrolling my son into two sessions (Thursday in the afternoon and Friday at 8am). I do understand that I selected the open availability selection, but seriously, 8am? That's the time I start work. Anyway, I didn't mention that to the admin lady. I asked her if I can give her a call back in five minutes. She proceeds to tell me, "I mean, I'm going down the list of parents who stated they have an open availability spot, so you can call me back, but this is a first come first serve type of spot." Or whatever she said at the end. Then she stated, "Open availability means you can come at anytime." Now, this irritated me because why would you try to be condescending? I also needed to consult the time with my husband given we work two different schedules and needing to confirm Friday at 8am would work for him. I would've also had to notify my supervisor who is extremely supportive. But, after she stated that I gave an attitude back and told her to remove my son from the waitlist then I hung up. I'm very disappointed given I felt this could've worked if she would've allowed me to confirm scheduling with 1. My husband and 2. My employer, however there wasn't much grace there which resulted in how the conversation ended. I hope your experience is better than mine! Good luck to all the parents trying to enroll their children in services.

Fantastic group of therapists, one on one care with your child. My wife and I have been very…read morepleased with the results and progress our son has made with this program. I highly recommend it to anyone who has a child with developmental delays.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future

I feel so lucky we found on our path Progressive Steps. My son does Ot, social, speech and…read moredevelopmental therapy with them and ALL the therapists are AMAZING! Sheryl, the coordinator, is always available to help us with anything we need. I see my son doing every day better and better and with them I'm learning too how to talk to him in a way that he can better understand. He is happier then ever! If you are looking for good therapists to help your kid you want to have them!

I have seen received care from various therapists over ten years at Valencia Relationship Institute…read moreand they've all been exceptional. My most recent therapist Gina Collins encouraged me to try EMDR therapy the last 2 years and this form of care completely transformed my therapy experience and alleviated some deeply rooted trauma, some of which I wasn't aware I was harboring. I'm so grateful for all of the staff and their support with scheduling, rescheduling and matching me with my care team. I cannot not recommend the therapist at Valencia Relationship Institute enough, they are qualified, professional, encouraging and accessible with in person and telehealth.

I have nothing but great and amazing things to say about VRI . I am a first responder and it's so…read morehard to find a practice that is culturally competent and that is prompt to get you help . I am so thankful for the growth I have had seeing their clinicians . Also being able to find a therapist fast that is good to help out a first responder is very tough and they always come through . They're very flexible since our schedules are sometimes very hectic . They always try their best to accommodate our insurance and make sure that we are well taken care of . I truly never knew how much growth I could have going to therapy since I had different experiences outside of VRI . I am very thankful for them and their staff , if you are looking to find an amazing therapist give them a shot .

You know that feeling when reinforcements finally arrive when everything was going bad to worse,…read morelike how in the movie Endgame, the Avengers finally all arrive in different portals to fight Thanos. Well that's the type of impact Maria had on our family. Things were just going downhill for us, we were so new to concepts and acronyms like PT/OT/IEP/ABA, Regional Center rules and lingos, diagnosis, provisional, insurance, deductibles, etc. Our son needed help, we needed guidance and support and we literally had nothing and no one that could help. Then we found Maria. She listened to the entire story of what my son was going through, and Maria was sincerely and attentively listening. Not halfheartedly, but genuinely listening and asking questions with me for couple days, even before I decided to hire her! She was so attentive to my concerns that it felt like I was talking to my best friend, or my sister about our concerns. Maria is very much passionate about being an ABA therapists and truly wants to help those that need ABA services. I can see the genuine dedication in her work, in her words and in her positive vision of the goals our son will meet. She is such an amazing person and anyone who is need of help will be lucky to have her. Maria is truly a gifted, compassionate and brilliant human being. I will always be so grateful to her.

If you're looking for ABA this is your place. Maria has been working with My daughter who is…read moreautistic for 3 years now. We are endlessly grateful for the impact shes had on our child's life. Her patience, compassion, and dedication have helped her grow in emotional strength and better behavior. She uses unique skills to help your child through play and exciting activities ! I appreciate the therapy being done at home and also the one on one parent training . The progress my daughter has made while working with maria has been life-changing for our entire family. Forever grateful

I have been using this place for a while and every time we have an online conference Dr. Jahan is…read morealways late by 15-25 minutes every time. They cancel appointments right after they make them, they do not have their times straight and constantly miss appointments. Amanda is great at the front desk and does the best she can but Dr. Jahan is pushing her down. I would only recommend this place if you do not go to Dr. Jahan PLEASE pick someone else she is not worth your time. Forgot to mention they charged me about a 200 fee for "missing" an appointment but Dr. Jahan had missed it not me. 10/10 would not recommend!!

I definitely can't recommend this place. Their customer service and front desk is a nightmare. We…read morewaited almost four weeks for an appointment and the day before our appointment they still have not done insurance verification. I have called every three days to find out if they have done the verification yet and they haven't. They keep telling me that they will verify within a day or two and that is absolutely not true. If you or your loved one is in a crisis, don't count on this place.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future.

My nephew is in the Progressive Steps Program, and it has been an amazing experience for our…read morefamily. The program provides therapy for child development, including OT and speech therapy, and it has truly helped my nephew so much. When he first started the program, he didn't speak a single word. Now he is talking a lot more and is able to express himself, which has been incredible to see. The progress he has made shows how much care and effort the team puts into helping every child grow and develop. We also attend a group class once a week, and it's wonderful. It's a great opportunity for the kids to interact, learn together, and continue building their skills in a supportive environment. The teachers, Stephanie and Justin, are the best. They are patient, kind, and truly dedicated to helping the children succeed. I honestly love all the teachers there -- they create such a warm and positive place for the kids. I highly recommend the Progressive Steps Program to any family with children who may be experiencing developmental delays. It's a truly special place that helps children find their voice and reach their potential.

Those whom I have come in contact with a Facey are friendly and go out of their way to help. I had…read moreto reschedule an appointment with Dr. Tran for a family matter and he called me himself to make sure everything was alright. He was very caring.

I have been a patient at Facey for almost 30 years, but over the past 5-6 years it has become…read morenearly impossible to schedule appointments within a reasonable timeframe. At this point, it's almost laughable! Appointments (especially with any specialists) are now booked four months or more out. I scheduled a first-time consultation with Dr. Sofia Avitia for 12/26/2025. I made this appointment back in September! Then, on Wednesday 11/26 I received a call in the afternoon informing me that the doctor would not be available on 12/26 and that I would need call to reschedule. When I called them back on Monday 12/1 after returning home Thanksgiving vacation, I was told the next available appointment was March 6th!!! Keep in mind, I'm seeking this appointment because I'm having swallowing issues. So after scheduling in September, I now cannot be seen until March, which comes out to reaching a six-month window. This is exactly why I say the scheduling situation has almost become laughable and completely unacceptable. I went ahead and grabbed the March 6 appointment just in case I cannot find another doctor sooner, but given my symptoms, I have no choice but to search for someone who can see me within a reasonable amount of time. Considering the inconvenience, I expected at least some level of priority, but instead I felt like I was treated as if I were calling to make an initial appointment all over again. What is really going on at Facey? It is now almost impossible to make any appointment at a reasonable time. I honestly believe they will soon reach a six month scheduling window, which is crazy.

I loved everything about this place.. best decision ever made was to call and make and appointment…read more Very friendly and knowledgeable staff! They actually love what they are doing. Thank you for being so helpful and human. God bless you all for sharing all of your resources with us :)

I was here a couple of times during my pregnancy and the overall experience was amazing the workers…read morewere so so nice and so clean