I'm writing today to express my outrage at their recent "bait and switch" service. Yesterday we had…read moreour regular contract service on our air conditioning in preparation for the summer. The technician showed my husband photos of how dirty our unit was and recommended the installation of an air purification system for $59. we both felt that was a reasonable price and agreed to it. My husband even commented to the technician on how reasonable it was. You can imagine my shock when I saw a charge of $1599 on my AmEx bill this morning. Obviously their first reaction will be that my husband misheard the price, but for BOTH of us to have misheard is almost impossible. We know what we heard and we both heard the same thing: $59! Had we been told the truth we would not have agreed given the age of our unit and the possibility of having to replace in the not so distant future. I can tell you we will not be using Aggressive when that time comes, nor will we be renewing our service contract in the future. I don't mind paying for good service, but I don't like being cheated!

Called Christmas weekend (at almost midnight) with a dead furnace. It was 59 degrees in my house…read moreand dropping quickly. I called and spoke to Cullen and he arranged an appointment for the very next morning. Mina showed up on time and diagnosed the problem immediately. My furnace was up and running in less that 12 hours from the original call and on a holiday weekend in the dead of winter. Could not ask for more than that. Excellent stand -up professional service start to finish.

Neil Brooks Plumbing was recommended to us by a friend-I am so grateful. His expertise in the…read morefield of plumbing is excellent. - After examining our hot water heater, Neil clearly explained findings, options, and an extra issue, with a detailed cost breakdown. Matt, Neil's employee, also a master plumber, finished the job in under half a day with impeccable workmanship and great care. We would highly recommend Neil Brooks Plumbing!!

Highly recommended...I have used this company twice. Once to fix my bathroom sink. Joe came to my…read morephone assessed the problem, fixed it and was gone on less than a few hours...great price. Second visit, my A/C stopped working on Sunday evening, I called to schedule an appointment, 730 a.m. Monday morning I received a call for techs to come to my home at 9:30 a.m. The motor wasnt working so the tech flushed it. Figured out it wasnt working, he had a replacement in his truck...boom in less that 3 hours I had A/C. Very reasonably priced AGAIN! THANK YOU for such excellent service.

I was so relieved to find Keith from Service Pro to service our boiler after a month of no return…read morecalls from other companies. He actually returns calls, shows up when promised and demonstrates a great deal of knowledge. I was so happy to finally have a reliable person to call.

Losing A/C on a 90 degree day at our shore house with guests staying there, I put in a call to NJ…read moreNatural Gas on my service contract, but wasn't able to get an appointment for over a week. I called Service Pros at 4pm. Kieth called me back within a 1/2 hour. He said he would stop by on his way home. He zeroed in on the problem, an electrical relay, replaced it and the house was cool by 6pm. His fee was very reasonable, so reasonable that I was willing to pay it rather than wait a week without air conditioning in 90 degree weather for it to be free with the service contract.

Atlantic Air Systems is a high quality and professional organization that always provides excellent…read moreservice. Jake from Atlantic Air did a great job today communicating the issues with my a/c unit, providing detailed updates about how to repair the unit and he was an excellent teacher. Jake is awesome and I would be happy to have him work on our system in the future!

I've been debating writing this for several days, as I am a firm supporter of small businesses, but…read moreit keeps bothering me and I want others to pay attention and not pay for unnecessary repairs: I contacted Atlantic Air to do a heating system inspection for a rental unit, as required by Toms River Township. I have a 1000 sqft rental in Toms River. My first experience with them was excellent . I was unaware that the gas had been disconnected after the last tenant moved out and just prior to the inspection. I was there 3 days prior and it was still turned on. When Atlantic was there initially, they discovered there was no gas, and they promptly rescheduled with me for after I had the gas turned back on with no problems or additional charges. It was great. On the day of the inspection, they were prompt and professional. My tenant had begun moving in and was there when they arrived and they were pleasurable to her. I had been in the space for the prior 2 weeks cleaning and doing some minor maintenance, and the thermostat and heat worked great as I was there on some colder nights and kept the place nice and toasty while I worked. Within an hour or less of them arriving, they called and told me "the thermostat is funky - its kicking the unit on and off and they can't get a good read on the system. He's going to replace it ($195)." Again, I was just there, it was cold out, and I used the heat constantly and it worked great. But, it was a work day, I work 60 min north of Toms River and live 30 min north of Toms River, so I said fine - just change it. I'm not going to argue and I won't have a chance to come down and check it out. I thought it was odd that it had literally worked perfectly 4-5 days prior, but I wrote it off and moved on. Fast forward another 20-30 minutes, and I receive a call from the office. "Your heat exchanger is cracked. This can be very dangerous. We can't issue you the heat cert until we do further inspections." At this point, its important to note that the furnace (Gas fired hot air) was installed 7 years ago. Its only a 7 year old furnace. I asked some questions. The woman on the phone was very polite and professional, and said she would get back to me. After hanging up, I did my research. I found out that the only way to determine if a heat exchanger is cracked is to either remove and physically inspect the entire burner assembly, or remove the entire blower unit and use a camera scope, or use a Carbon Monoxide monitor in the vents to look for leaking CO. I spoke to the office contact again on the phone, and asked bluntly "please let me know which method the tech used to identify the cracked exchanger out of the 3 methods, and please provide me the video and photo evidence of the cracks." Again, she was polite and professional, and told me that this was their newest technician (only hired 1-2 months ago), and he wasn't used to their protocols, she was going to review the findings with Frank, the owner, and get back to me again. Hang up. 30 minutes later the TECH calls me to collect the $195 plus tax over the phone for the thermostat that he put in. I pay him, since I agreed to the work, and ask him about the cracked exchanger. He informs me, (direct quote) - "welll....its about 8 years old, so its nearing the end of its useful life. Its not there yet, but its getting up there." I literally laughed at him and told him that the average gas fired furnace lasts 15-20 years. I guess he thought I didn't know anything about furnaces and didn't do any research. He further said "well, we have our A/C trucks on the road right now since its AC season, I'll need to come back with the heat truck with the appropriate tools and do a proper test of the heat exchanger to determine how much CO is leaking." Hang up the phone again. Finally, the office lady calls a final time - "Frank reviewed all the data, and it turns out there are no cracks in your exchanger. Just note that its burning a little hot. Also, the tech said the filters are really dirty and you need to change the filter." I changed the filter literally 5 days before the inspection during my last visit to the property prior to scheduling with Atlantic Air since I knew they would be doing a full inspection of the heating system and vents. It was a brand new filter, with two spare filters sitting on the floor of the HVAC closet right next to the furnace. This was another lie from the tech. I hate writing these kind of reviews, because I did my research and chose Atlantic Air because the reviews were all 5 star for honesty and value. If I were an elderly person, however, I could have very easily agreed to a new thermostat, a furnace rebuild (heat exchanger) or replacement for $4500 or more, and filter changes. It just seems like this "new tech" was out to gouge. My final recommendation: question everything and make them prove there's an issue before agreeing to anything!!

Laurelton Gardens was in a horrible bind with a water line break. We called several plumbers in…read morethe area and no one ever came or called us back. We were desperate, so we finally found Rostron Premium Home Services, and they were ABSOLUTELY AMAZING, PROFESSIONAL AND CAME OUT THAT DAY TO START. We would 100000% refer them. Rolland and Conner were extremely knowledgeable and professional. GREAT JOB GUYS and thank you for bailing us out of a serious situation!!!!!!!

YOU be the Judge.. I have two units, both were running fine. Rostrom called to schedule a PM…read moreservice. once complete the 1 unit no longer worked and the electronic thermostat had an error message. The tech said it was the internet. Tech said the unit was old and gas pressure was low. He recommends a new unit. called Rostrom saying the unit no longer works after their tech - they sent a second tech. he turned off the error message and stated again the unit is low on gas. Rostrom quoted $18k for new unit. I called a second company. he took off the shroud and said immediately - "there is your issue" someone crimped the gass line and it had a hole in it. the gas was not low - there was NO gas. He repaired the valve - filled with gas - back to normal. It took two calls to Rostrom management for them to return my call - their response - anyone could have done it. Second company also recommended to replace the unit soon - as it is not running efficiently - due to age.. scheduled a replacement - at $6k cheaper - not with Rostrom

Let me start by saying this is not the fist time I have used Right On for HVAC work. First time…read moreTony came out at 10pm and worked on filling my freon till almost midnight - THAT was a Great Experience BUT I was told he would com back to test for the leak at another time and he would call me to schedule - That never happened. Called the office twice, one left a VM mesage, no reply, one I spoke wit ha young lady and she said she would check and call me back - Nothing.! Two e-mail and no reply - so I forgot about it. Now, Today - The Start up cap goes bad on my unit and I call for a service, again I get get a pretty fast response but similar to the fist time they were delays and came a couple hours after they said they would; but they came and that was good. Then The spend 15 minutes replacing the Capacitor (I had the unit open and ready for them when they arrived) and they tried to hit me with a $400.00 + bill for 15 mins of work and a $20.00 part! I was not very happy and the tech had Tony call me and he offed to drop the price to $335.00 noting Two guys It doesn't take 2 guys to change out a cap.) and he has overhead! Well - I should have done this myself, but I wanted to have a qualified tech look it over just in case, never dreaming they would charge try to charge me $400.00+ for a 15 min job! Sure time, travel, gas, insurance, expenses, ect. all add up but there is a fair profit and there is highway robery . Next time I will use another HVAC repair shop just because Tony had the opportunity to make it right but he chose money over building a loyal customer. Never Again......... Sorry!

Jeff at Family Tradition Plumbing was amazing! He came after hours, same day, for a second…read moreopinion. He fixed the issue in 5 minutes! He was honest and reliable and I'm using him from now on!

We returned from a vacation to find our heating system had stopped working while we were away…read more Temperature in the house was at 43 degrees. I called Rostron and was advised a technician would be there between 9 and 10 that morning. But, at 8:10 Evan called and said he would there in 10 minutes. He arrived and proceeded to diagnose the problem with our older system. He spent some time working all aspects of the unit and discovered the problem was in the part of the system removing water from the humidifier. He was able to flush it and get us heat in a short amount of time. We were veery pleased with Evan's professionalism and dedication to correcting our problem. He made us very happy about our choice of Rostron Home Services.

Excellent service, quality work and very professional they had me up and running when my hot water…read moreheater failed in less than 24 hours!! Roland was great!!

On a late Friday night, my water heater sprung a leak. Russ' name was given to me by a contractor…read moreand I called him. He was near and said he would be over in 30 minutes. He analyzed the problem, gave me a estimate and said he would be back at 8:00 Saturday morning with 2 helpers. By 9:30 he had completed the installation of a new water heater and the bill was $200.00 less than the estimate. What a great and honest worker. Don

Had a mini-split system installed in August 2022. Turned it on in 2023 and system did not cool…read more Called contractor a number of times and was promised quick results. Contractor never showed up on three different occasions. Had to call another contractor to service the unit. Turned out that the system was never charged with freon. Paid $746 to check for a leak and the freon. Sytem had a small noise which became louder. Called the contractor again. No response at all. Turned out that the indoor unit had a fan with four broken blades. Checked to see if I was covered under the warranty. The contractor never registered the unit. So now I am stuck paying for a new fan. Obviously not a very reliable contractor. This company can not be relied on for service.