I made an order on April 21st online. It said that they package and send items next day if you order after noon (which I did) and my items would arrive on 4/23. It's now 4/29 and I can't get ahold of anyone and it on my account it says my order is "awaiting fulfillment". They don't answer the phone and haven't answered my email, which they say they'll answer within 24 hours. It's now been 3 business days. Maybe you can go in and buy what you need at this shop, but don't use their online ordering system! I've disputed the charge. We shall see. read more

Awesome place to get professional hair dye, super friendly service and amazing selection! Khan was super super welcoming and informative and helpful; I will definitely be buying my hair supplies here read more

SleekShop - Cosmetics & Beauty Supply Near Me - Tustin, California

See all

What an amazing place this is. The owner of this shop is so gracious and kind. The employees are really nice too. It's in a beautiful designed shop. I'll recommend this place to my family and friends. Thank you Sleek Shop for an amazing and great experience. read more

I've order from here in the past with no problems for the past 7 years. So i don't know whats going on, under new management or something! I placed an order 3 weeks ago now. I always would get past orders within the week, I also am in Californa, the same state. This last order that i placed for hair color supplies, for over a week said "carrier awaiting package". I have sent 3 emails in the past 10 days and called 3 times, waited on the phone 20 minutes each time, left multiple messages , NO ONE RESPONDS TO MESSAGES OR CALLS. Now on the site the tracking has been deleted and when you click on the tracking info it says 404 error/page not found. HORRIBLE CUSTOMER SERVICE, TAKING PEOPLES MONEY, This place is a SCAM! I HAD TO FILE A CREDIT CARD DISPUTE TO GET MY MONEY BACK! STAY AWAY FROM THIS COMPANY UNLESS YOU WANT TO DEAL WITH A HEADACHE. I will NEVER order from them again. read more

Customer service does not respond to email I have message five times and called the number above. Buyer beware for any online orders

**Still Waiting on My Refund - Order #2714620** I am posting this review because I have exhausted every reasonable attempt to resolve this matter directly with SleekShop. My order (**#2714620**) was returned **unopened on 05/22/2026**. I followed their instructions, took photographs of the unopened product as requested, and returned the item in good faith. Despite complying with every request and despite the company receiving the returned merchandise, I am still waiting for my refund. Since returning the product, I have sent multiple emails and made multiple phone calls seeking an update. Unfortunately, I continue to receive little to no resolution. At this point, I have spent more time trying to obtain a refund than I did placing the order. What is most disappointing is not simply the delay in receiving my refund, but the lack of communication and customer service throughout this process. Customers should not have to repeatedly contact a company to receive money that is owed to them after properly returning a product according to the company's own instructions. Because my attempts to resolve this through normal customer service channels have been unsuccessful, I am now forwarding my email exchanges and records of my phone calls to company ownership so they can see firsthand how this matter has been handled. I believe any business owner would want to know when customers are having this type of experience. I returned the product unopened, provided the requested photographs, complied with the return process, and have patiently followed up numerous times. Yet as of today, I still have not received my refund. I hope this review encourages SleekShop to resolve this matter and improve its customer service practices for future customers. **Order Number:** #2714620 **Return Date:** 05/22/2026 **Product Returned:** Unopened, with photos provided as requested **Current Status:** Refund still not received after multiple emails and phone calls. read more

I see the business owner leaving many copy and paste responses, my girlfriend ordered some hair dye here and after waiting hours for 1 box of dye she decided to drop by after not being able to reach someone for more than 4 hours. When she got there, it was only 1 lady who had told her she didn't have an order for her when she clearly had the order pulled up in her email. Unfortunately after many back and forth my girlfriend had told then inconveniently drive back the next day to pick up 1 box of hair dye. We could've just gone to cosmoprof. read more

Sleekshop has helpful staff and professional products! They are always helpful, quick and have afterhours curbside pickup. read more

Horrible. Ruined my hair. Paid for gray hair color what I got was dark brown. I didnt know til after it was put on my head. It ruined my hair. I had silver hair wanted a lil darker. They suggested titanium. I got dark brown. It will cost me slot of money to remove thos color and damage my hair. They wont respond to any of my emails or calls read more

I submitted a return request to SleekShop, received confirmation by email that it was approved I sent it back over a month ago, I've emailed twice starting over a week ago and left a voicemail message, no one has gotten back to me. Very disappointed with SleekShop, if they didn't want to refund me, why approve it. The three tubes were unused and returned in the color touch box. read more

LOVE Sleek Shop. They have the best products, including my beloved Meros Heat Silk ID (still the best blow out product on the market). Their shipping is quick, and if you happen to be near the storefront, you can go in and purchase (or order on-line and pick-up at the store). The people who work the storefront are knowledgeable and make ordering on the spot a breeze. read more

Horrible cust svc. Called same day to cancel an order was told that. Albany to email the cancelation, which I did, the order, continued to go through, and the clerk who was the same one who I initially spoke to 6 days prior had a very rude attitude and was incompetent in the information that she gave me bit denied she said it minutes later. Never again will I order online from here. read more

Very friendly and helpful, they have everything i need for my hair.will definitely be back

Wish I could give this business a zero. Ordered from them. Never received the order. Asked them to replace it. They refused, reporting that they delivered to some guy that I don't know. Even filed a complant with BBB. They didn't have the courtesy to respond. Sketchy and bad. DO NOT SPEND MONEY HERE. read more

They were so friendly and helpful! Went out of their way to double check stock, so I could get the colors I wanted. Will definitely be back!

This is probably the 3rd or 4th time coming back, but they have a brand new built store front. It's beautiful in the front with parking on the side. The store front worker was so kind to my mother and me! I showed them what I had previously bought, then they were able to help us figure out what we needed. They work as warehouse style buying, so no store front shelved products. If you know what you need you can come here to pick it up. They also have everything on their website. I had a very lovely conversation with the worker, great customer service, and easy to place order in person. I'll be back to buy more bulk products. read more

SleekShop - Hair product bought in bulk - Cosmetics & Beauty Supply Near Me - Tustin, California

Item was about 60% of the typical price. For good reason- they fill the real (old) bottles with a different product which is ALSO watered down (literally). Disgusting company. Buyer be very ware. read more

AVOID! This place is a total SCAM. They took my order and sent me a different product without notifying me (note how the packing list does not match the product in the photo). Their 'policies' are totally ANTI-CONSUMER - you have 48 hours to return an item and it can't be opened. When you do return an item, you have to go through all the effort to return everything and then they will take 3 weeks to decide how much they want to refund you. Buy your products anywhere else. DO NOT PURCHASE FROM THIS RIP-OFF COMPANY. read more

SleekShop - Packing list and product received did not match and I'm responsible for dealing with their error - Cosmetics & Beauty Supply Near Me - Tustin, California

Came there for a moisturizing cream. Really cozy. Person helping me was super attentive and quick. Plenty of parking on the side/back. Storefront can be hard to find as they're renovating, but if you call the number nearby the construction to the left of the doors, someone will see you in! Love that you can do pick up or walk in orders from here! If they have it in store stock, they'll also get it for you the same day. read more

Love, love, love my new haul of INOA COLOR. Quick stop shop at Sleekshop. My new favorite place shop all things beauty. Khanh was awesome! Super helpful. read more

SleekShop - INOA Hair Color 6.3. - Cosmetics & Beauty Supply Near Me - Tustin, California

I usually order online but came in person today. They were very helpful! They often have products I can't find anywhere else. I plan to be a returning customer! read more

worse customer service ever! I tried to use my rewards with a code that was not working at all when I contacted them via email they sent me the same code and when I emailed them again and again they completely ignored me and if you call them good luck they never answer the phone system says you are the fifth in line then fourth then third then second and finally it says leave a message which I did 3 times but they ignored me completely. read more

Great shop, with awesome service! Would highly recommend stopping by or picking up your orders here!

I highly recommend this place, the staff is great very knowledgeable, and willing to help. Called in an order and Katie was wonderful helped me out on my phone order. read more

Drove 30 minutes and no one opened the door even after I rang thit says they close at 4pm and the workers saw me at the door.

Very great packaging will be buying again online. Shipped all the way to the USA and fast delivery. Arrived early than expected!! read more

SleekShop - Cosmetics & Beauty Supply Near Me - Tustin, California

The customer service is really good, and the store has so many good skin products. I really enjoy to shop here.

I was leary about ordering online here, as the reviews vary widely. However, the shop had a product I wanted that is difficult to find. It turned out fine--emails that kept me informed and quick arrival of my purchas. read more

does no one work here? how am i current position on the phone number 1 for almost 20 minutes. it says give them an hour to fill my pick-up order which is just one item but it's been 3 hours and nothing. read more

What a nice chic look this place has, and very friendly and helpful staff-- they carry a huge variety of products

I'm changing my review based on a recent experience. I purchased a pair of clippers from this store, and right out of the box, the blade was wobbly and even chipped. I replaced the moving blade myself, but the issue persisted. When I tried to return the clippers, I was told that I could only receive a full refund if I returned all the parts, including the damaged blade--which I had already discarded. To make matters worse, the screws in the hinge were already worn, suggesting that the clippers had been previously used. Despite returning the product, they refused to issue a refund because of the missing blade. As a professional in the barbering industry, I expect quality and honesty from the businesses I support. Unfortunately, this experience was disappointing and frustrating. I do not recommend this store to anyone in the salon or barbershop industry. Be cautious before making a purchase here. read more

It is easy to place an order and all the sales are friendly and attentive. They have convenient location to go there even in person to pick up my order. read more

Thank you Chris, Christian. Extremely Professional. Friend and Personable, with accurate information provided Their products are high end. Customer Service is impeccable. I love love the curb pick up. You order online, get an email of scheduled readiness. Drive up to Tustin. Call in, and yup your high end ( goldwell, joico, et al ) brands are handed over, while fiddling on your iphone ( estimate wait 2 minutes) with an organic gratitude, and the warmest smiles a curbside pick up one may experience. Again Thank you Chris and all of the Sleekshop Management, Product and shipping and handlers for providing us quality products for aesthetics that are normally difficult to find, yet extremely well priced. read more

SleekShop has all your hair needs ... amazing selection of products. If you haven't been yet go check it out... friendly staff members and helpful in my needs. I highly recommend...a must. read more

The website updated and is difficult to utilize on smart phones. Some products seem outdated, items are always out of stock. Delivery times are good. read more

BEWARE THIS COMPANY IS A SCAM They stole my money do not order from them not only will you order not be shipped to you but they'll refuse to refund you read more

This store is amazing! They have everything you need for your hair and everyone in the store is super friendly. I will come back and check out more products. read more

great products! when I did for an order pick up it was quick and easy. I have ordered multiple times from this shop and never had any issues. read more

scam! they took my money then they cancelled my order, they do not refund nor respond to phone calls or emails! do not buy from this shop!

Ordered shampoo from them via Walmart, received an undersized and different one instead! Never experienced this kind of dishonest merchant from anywhere. Stay away from them!!! read more