I came after the gym curious about smelling the fragrances and potentially leaving with one. I was immediately welcomed by the lady up front and she walked me through the fragrance sections where I can find samples and travel sizes as well. I asked another lady to help me unlock a fragrance and find a serum. I was happy to leave with both of the items I wanted to purchase and was satisfied with their help. I will definitely be a returning customer. Keep up the great work ladies! read more

Since I give up the stripe black store for 2yrs, This is my new place to shopping spree, I like love to buy good quality Hair oils, wow spray and bum bum cream. read more

Went in since I saw this pretty Clinique bag advertised in the new ulta catalog as a gift with purchase and wanted to get it as a birthday present for my mother in law who loves their products and has been asking for a new makeup bag. The ulta catalog and website both state that you get this gift with any $50 purchase of any Clinique products, yet they had a sign up stating that you received the bag with a $90+ purchase of only Clinique fragrances. Thought this was very strange. Looks like I will try another location or just order it online for her... :/ read more

Ulta Beauty - This shows you get this gift with $50 purchases not $90 fragrances - Cosmetics & Beauty Supply Near Me - Irvine, California

Ordered online for in-store pick up. Even though I checked each item before leaving, it was only after unopened up each box when I discovered one item was a bait and switch. Not only was it the wrong product hiding in the box of the product I bought, it was also a used product. I reached out to customer service about it and provided photo evidence of the bait and switch, but they were unwilling to refund me. I would have to drive back to the store for someone else's mistake and I would not be compensated at all for the trouble. Won't be ordering or shopping here again. Buyer beware! If you shop here, I'd recommend opening up all packages and boxes before purchasing, if possible. Otherwise, you run the risk of theft, since you might not get what you purchased. read more

Ulta Beauty - Used product that didn't even match the box of the "new" product I bought. Basically stealing! - Cosmetics & Beauty Supply Near Me - Irvine, California

I am pretty new to make up and was feeling intimidated walking. Michelle and Stephanie were so helpful! I was "poached" at this ultra years ago- walked and and said I was new but wanted to try eyeliner, she proceeded to sell me the most expensive eyeliner and said it was a necessity. I told my friends who corrected me I haven't been back for years because of that experience. However, I wanted to give it another shot! Michelle took her time trying different shades on me (she cleaned the brushes each time. Then I came back and Stephanie helped me choose all the right tools and walked me through each step of a make up routine. When I told her some things were a bit pricey she totally understood and found alternative options at other price points. She listened to my struggles and asked for inspiration pics which made the process much smoother! So grateful for the team at Ulta for taking their time with me and not pressuring me into anything. I'll be back with more questions! read more

I tried to order a large perfume online. Along with the perfume came 2 free gifts. When I placed the order, I got a message that the perfume was sold out. The gifts were available though. I canceled the order since I couldn't purchase the perfume. I ordered the perfume to pickup at my local Ulta. It said that the perfume came with the two free gifts. I went to pick up my order. The cashier only gave me the perfume. I asked her about the two gifts. I got only one because I asked for it. She should have just included it automatically. She claimed the other gift was no longer available. I don't know if they're holding onto the free gifts for themselves. This is the Ulta at Tustin Legacy. read more

This store needs to learn their own policies. I went in to exchange an item I received as a gift and the manager up front (American, bigger lady with dark hair) was unable to assist me in anyway. She refused to exchange the item for me "because the system would not be able to" even though their policies clearly state otherwise. Did not offer any solutions for me. Horrible customer service. read more

Ulta has everything from the well known L'Oreal, to the little known Ilia. There's also a salon, and all the hair products you'll need. And the best part is you earn rewards and $5 off when you first sign up. read more

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The journey from a natural deep brown to a pristine platinum white is one of the most difficult feats in the world of professional hair care, yet Angelica navigated the process with the precision of a master. As an Elite Hair Stylist at Ulta Beauty, she doesn't just apply color; she engineers a transformation while fiercely protecting the integrity of the hair. Seeing that level of icy, uniform white completely free of brassiness is a testament to her technical high-ground and her understanding of complex chemical lifting. What truly sets Angelica apart, however, is her "above and beyond" philosophy. In a fast-paced industry, she makes the world outside the salon chair disappear, ensuring that her client is the sole focus of her universe. To Angelica, a guest isn't just an appointment on a digital calendar; they are a canvas and a priority. She invests her time and energy into the smallest details, ensuring that the comfort of the experience matches the excellence of the result. Her service doesn't just meet the industry standard; it exists in a category of its own, far surpassing a traditional five-star rating. Angelica operates with an intuitive sense of what her clients need before they even ask for it. Whether it is the thoroughness of her consultation or the meticulous nature of her toning process, she provides a luxury experience that makes every minute spent in her chair feel like a premium retreat. Calling Angelica an artist is an understatement. While many can follow a formula, she uses her elite training to paint with light and shadow, achieving a platinum shade that looks both ethereal and vibrant. She understands the geometry of a cut and the chemistry of color, blending them to create a look that isn't just a trend, but a personal statement. Every foil placed and every stroke of the brush is done with a clear, artistic vision in mind. Ultimately, having a seat in Angelica's chair at Ulta Beauty feels like a genuine privilege. In a world of "good enough," she relentlessly pursues perfection, proving why she holds the title of an Elite Stylist. She has turned a routine salon visit into a transformative event, leaving her clients not only looking like a new version of themselves but feeling deeply valued and cared for. Kat is the manager of the salon and she is absolutely amazing & so professional! She gives 5 star service to everyone! Above & beyond! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

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I had the absolute pleasure of being helped by Jackie at the Ulta, and I cannot say enough great things about her! From the moment I walked in, she greeted me with the warmest smile and such a genuinely friendly attitude. I was looking for a set of nails to go with a dress I plan to wear, and Jackie went above and beyond to help me find the perfect match. She not only took the time to understand my style and what I was going for, but also offered a variety of options in case I decided to switch things up later. Her attention to detail, amazing product knowledge, and thoughtful suggestions made the whole experience so enjoyable and easy. Thank you, Jackie, for your outstanding customer service--you truly made my day! Ulta is lucky to have you on their team! read more

Ulta Beauty - Press on nails - Cosmetics & Beauty Supply Near Me - Irvine, California

Nav and Nora were very helpful. Nav at the front desk is very kind and had some good recommendations. I can definitely see why you have a working up at the front! She makes you feel very welcomed and gives you good inside. I love shopping at this Ulta. Thank you so much. read more

Ulta Beauty - Ulta a bunch of skin care can't wait to try - Cosmetics & Beauty Supply Near Me - Irvine, California

I set up a same day appointment today with Resvan Aka Rose and had the best experience. She was very knowledgeable, skilled and knew exactly the look I was hoping to achieve. I received a wonderful haircut with excellent tips and product recommendations. I will absolutely be back. read more

Extremely unprofessional. Had an appointment to get my haircut. Got a call from a girl who could careless that they needed to change my time from 2:30 ,to 4:00 I told her I could not make it at 4 she told me we could give you someone else at 3. After stating I want the appointment with the woman I made the appointment for she stated then I will have to wait until January 7....my suggestion is to keep your appointments with clients. Will never go back read more

Angelica and Elsa are highly unprofessional. Angelica allowed her amateur assistant burn my head three times while blow drying my hair and didn't even offer a discount once I went to pay. All I got was a sorry. I called to speak to a manger, Elsa, and she ghosted me. Maybe I'll get a phone call once they read my review. read more

Scheduled a hair cut kind of last minute & luckily they had an opening with Iris. The hair cut started at $47 plus we added a blow out for an extra $21. I was able to let Iris know what I was looking for, I'm pretty low...like looowwww maintenance with my hair--yes, I'm mostly just lazy. She provided the face framing layers & checked in with me with the length before cutting. Throughout the haircut she confirmed with follow up questions just to ensure it's what I wanted. I appreciated it, I'm not a hair stylist & sometimes I think I'm using the right verbiage so her confirmation was reassuring. Soooo many times I've said something & then it comes out differently than what I expected. Overall, a super chill experience. I didn't have to break the bank. I left there feeling like I had shed ten pounds off my head & my hair just came out so nice it immediately put a smile on my face. read more

I would have given 5 stars if the cashier wasn't so stuck up. But this main review is for Karla and I wanted to thank her for all her help today. I went in to spend my $50 gift card on some makeup I needed. I have a favorite lip gloss that I use from Colourpop that had been discontinued. I brought the lip color in so I could find a good replacement. Karla helped me go through different shades until we found the closest match and it was PRETTY close. She probably spent around 20 minutes or so with me and she was super patient and helpful. Everything pretty much went smooth until I got to the register. The cashier was snooty and not so nice. Didn't really appreciate that. I was still as polite as I always am but didn't really care for his attitude. read more

The Beauty Salon at this location is the best because of Azam. She is amazing and I've had the best experiences because of the quality service that she provides. I started off with just a haircut but in conversation with her, I've ventured out to hair coloring and I just got a touch up last weekend. Azam has such a vast knowledge about hair and she has shared tips and tricks that have helped me tremendously. Most importantly, she listens to what you want and she makes it come to life. I couldn't be happier and encourage you to see her!!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

Despite other reviews, I was very lucky to have a fortunate experience with hair stylist Angelica who really was patient with me. I booked my appointment same day around 8 AM for some curls. I arrived to my 1:15 PM appointment 25 minutes late and she was so chill waiting for me (I called to let them know I was late of course). She didn't rush my appointment either. She took her time and made sure that my needs were met. I told her my curls don't hold so she took care to spray every strand. Thank you so much for the great experience! My Christmas card photos will turn out great thanks to her! read more

Ulta Beauty - My hair looks great! - Cosmetics & Beauty Supply Near Me - Irvine, California

Piper was an amazing help today !!! She greeted me with a smile and was very friendly !!!! She helped me secure the tom ford ombre leather. I will come back just brcause of her !!! read more

Definitely DO NOT shop at this ULTA. During our visit, we were approached by Archana for assistance. Unfortunately, her response was rude and dismissive, which left myself and a few relatives feeling undervalued, uncomfortable, and frustrated in this store so we will not be back. Thankfully we went elsewhere for our beauty needs nearby. read more

I come here all the time for order pick up. I completely forgot to place my pick up order so I took my list and shopped in store today at around 5:45ish. The one time I decide to do this at this location and it was the worst experience. The first aisle I stepped into, I'm just looking for what I need and this girl stops so obviously at the end of the aisle and just stares at me for what felt like forever. To the point where I look over and said Hi with an awkward smile. After that initial interaction, everywhere I went...there she was. I'm sure they have people that steal all the time. But for us loyal paying customers being followed and watched like that truly makes our shopping experience so uncomfortable. I grabbed my stuff, PAID and got out of there. Safe to say I will be taking my money elsewhere. read more

Went to this Ulta about a week ago and we always have a decent experience. This most recent time, we had the assistance of two wonderful sales associates. One woman was kind enough to check in with my daughter and I to see if we needed help, we did, and she found us the perfect lipstick for a great price. Then while waiting in line, another young lady called us over to check us out sooner. All very friendly and knowledgeable. read more

Nora was so friendly and helpful during my visit to Ulta. She made me feel welcome and helped me find exactly what I needed. It was a great experience thanks to her! read more

Great team & great management. I'm a brand rep and they welcomed me and helped me with anything I needed. A big thank you to the store manager Jacinto for making my visit professional and for being very welcoming. Thank you, see you guys soon. read more

I wandered around after I picked up an order. Cristina greeted me and showed me the products I was interested in. She made me feel comfortable, and I was happy I found the desired product. read more

Sophia was on point with making my purchase today. She helped me out at the cash register and made sure I was able to get my free gift with purchases. Appreciate the kind gesture and customer service! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

The service was indeed a 10/10. The lovely and honest MAC consultant, Sophia, helped me out and gave me the absolute BEST recommendations. She was able to get me exactly what I wanted, and I'm so happy with my purchase! I would definitely recommend this Ulta Beauty store and would definitely go again, SPECIFICALLY because of my kind consultant, who made my experience memorable. read more

Angelica is the best! Keep going back for a blow out!! Today she glossed it, love it!!!!! And she's a sweet heart, kudos to Angelica read more

Ulta Beauty - Blow out - Cosmetics & Beauty Supply Near Me - Irvine, California

This locations employees don't seem very friendly. No welcoming you when you walk in the store. I walk around for a good 20 min and nobody asked if I needed help, or if i was doing ok? At the checkout counter there was only one girl and another worker walked up saw there was a line and didn't bother to help check the people in line out. I still had to spent 3 more dollars to get the coupon and I ended up spending 12$ more cause the cashier didn't point me to where cheaper products were for me to get closer to the coupon. They need to work on their customer service skill and take the stick out just because they are good at make up. read more

Has your wife ever spent 10 hours in the salon? The following is a summary my wife wrote up of the horrible experience she had at this Ulta location. "On Friday, I went to Ulta for a root touch up and balayage. I made an appointment with Loraine a month ago, but for some reason she cancelled it two days before my appointment. She recommended another stylist Desiree, but I said I wanted a master stylist. Loraine said Angelica would oversee Desiree since she was busy also. I arrived at 10:30 AM and they started on my hair. After three, yes THREE rounds of bleach and color, my hair was finally done and FRIED!!! When I saw my hair in the mirror, my heart sank. They had damaged my bangs badly. My 17" long money pieces were now less than 1" short. THEY BURNED OFF MY MONEY PIECES with numerous applications of bleach. There were spots missed with bleach, leaving different color patches, and the overall color was nowhere near what I requested. There's no depth in my hair color and it's certainly not a balayage. You count see the bleach line and inch away from my roots bong only is my hair fried the line on my hair makes it look like it's been at least a month since my last root touch up. I REPEAT: They BURNED OFF my money pieces. It took years to grow. Gone. BURNED THE F OFF. And it took 10 hours for my hair to be in horrible shape than when I got there. My hair was in healthy condition that I worked hard to achieve the past year. Your stylists are hacks at best. My husband paid for the bill not knowing I had issues with them. After we got home, and I was in tears, I showed him the problems with my hair. He was furious that he spent over $200 and it took 10 hours.... for a dime store color job. He's going to dispute the charges with the credit card company. Plus we will be posting our experience on social media. I will never go back to Ulta. The absolute worst hair experience EVER!!" read more

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The one time I come here to Ulta is exactly why I go to Sephora. First of all, I'm a teen so I was looking for a lip gloss for myself. I went with my Grandma and she waited outside. Nobody asked of if I needed any help and I didn't really see many people but luckily I knew where the brand was. An eyelash bothered me so I just went to the mirror in the store and just minding my business and this store employee just straight up looked at me and just stared. It got to the point where I felt uncomfortable and just had to smile politely and go back to what I was doing. It was disturbing. She didn't even ask anything like if she wanted to help or anything like other employees say when you come. I went back to looking when all of a sudden she came up to me. She first was like "So, you can't open up boxes of lip product so can you stop? How many of them have you opened" I opened one to see the shade and not try it on. I've seen lots of adults do the same thing and she just focused on me. That was a mistake. I didn't even try it or anything. I know people steal things but she could have said it politely. Partly my fault but the way she said it was rude. I then said that there wasn't a shade I wanted and wanted to have a tester. I misunderstood her when she said, "Do you have the gloss?" I said "I'm sorry?" I didn't really understand because I thought she talked about the tester and said there wasn't one. She said "Okay so we can't make the tester if there isn't the gloss. If there is only one gloss we can't make it a tester because we need it for customers to purchase" her attitude was so off. She followed me and I gave her one of the glosses. There was still the same shade of the gloss for customers. She said "Oh so there is one for it." She didn't smile she was very rude and it really didn't make my day. She then just handed me the tester with a rude expression. Not coming here again. read more

Tldr: Pezhmun was super friendly but not communicative, so I didn't get what I originally asked for. Went back for a re-do, which also didn't go well at all. First appointment was on Monday 8/5 with Pezhmun. I was late, but he was super gracious about it - which I really appreciated! He was super friendly the whole time and we alternated between chatting and working in silence while I read a book. Unfortunately that's where the positives ended. He didn't use the reference photos I showed him from the last time I got this balayage done, bleached and dyed a few inches higher than I asked, didn't check in or let me look at any point in the 4 hours I was there. I also didn't know it would take that long because last time I had this service done was about 3 hours and he didn't say otherwise until the end when he said it normally takes him 6 hours and that he would've liked to do smaller sections so that he wouldn't miss so much hair. He also blow dried my wavy hair with a brush and told me that it's actually straight. He said he could fix it another day and it would be 30-45 minute max. When I got home I found red dye on the back of my shirt and it bled all over my pillow that night. Fix it appointment was on Saturday 8/10 because he said I couldn't come back sooner and he disagreed with me when I told him it was higher than what I asked for and looked to me like my roots grew out instead of having a balayage. He definitely didn't seem happy about it and kept trying to convince me to keep it closer to how he did it, but he did lower the roots when I stood firm. Finally someone else took over to fix the red and reapply the roots. She draped me properly after my shirt got dye on it AGAIN. Instead of the 30-45 minute appointment he promised, the appointment has taken 1.5 hours so far. I wanted to talk to someone at the store but at this point I'm going to be late to my daughter's birthday party. Friendliness aside, it was a super negative experience and there's no way I'd come back to this stylist. read more

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I had such an amazing experience with Rose, I got a hair cut and gloss. She did such an amazing job my hair has never felt so healthy and looked so good!! Definitely will be coming back and highly recommend her!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Irvine, California

Sophia is quite the help. She shows you things you didnt know you needed and is always very friendly!

Had a great experience shopping at Ulta today! I was looking for a gift for my mom and an associate named Sophia was super helpful and knowledgeable, she gave us the perfect recommendations! She was super kind! I usually don't do reviews, but I will definitely be shopping at this Ulta location again because of this experience. Good job Ulta!! read more

Great place and knowledgeable staff. Lots of brands to choose from. Great selection of skin and haircare products as well.

We been going here for my brow fix for 3 years now and which is way better than threading for sure. I bring my girls with now and she does a awesome job with them!! She teach me also how to fill them in and what gel to use so they last if i want to. No presure to purchase. Recommened Will add photo soon read more

I've been shopping here for years and can honestly say i've only had 1 positive experience which was with the girl who's an expert in clinique. I am never greeted at the store and today I waited about 10 minutes in line while multiple employees were going in and out of the register area. Honestly if someone had just said "we will help you in a minute" it would have been a much better experience. To stand there with over $100 of product in my hands and not have a single interaction honestly just made me feel unwelcome. read more

Archana the indian lady working here needs to be retrained for terrible sutomer service and heckling customers. She did not give me my birthday gift on my birthday because i signed up on the website with a different email. I even showed her my ID. what a buzz kill read more

Ive been coming here for a long time. I get what i want and I'm out. Ive read some comments about their customers service is not helpful or whatever. Heres my thing dont except the employee to KNOW ALL THE PRODUCTS FOR WHAT YOUR LOOKING FOR. (Theres so many products out there, and people give attitude to employees) Instead do your research first then go to Ults ask the employee to help you or give any thoughts, which brand is the most popular, which one sells the most...etc and go from there. Thats what I do. It always works for me. If I want something that Ulta doesnt have or carry then my next stop is Sephora. read more