Here's a polished, glowing review you can use or adapt:…read more My stay at the Carnegie Hotel was absolutely exceptional. The spa experience was amazing--relaxing, luxurious, and exactly what I needed. The rooms were beautifully appointed, incredibly comfortable, and felt like a true retreat. Guest services went above and beyond; every interaction was friendly, professional, and welcoming. To top it off, the bar was wonderful, with a great atmosphere and excellent drinks. From start to finish, the Carnegie Hotel delivered a first-class experience, and I can't wait to return.

It's a first class hotel with a lot of local history and flavor. Rates are often comparable to…read morenewer chain hotels if you shop with discount travel apps and sites. You may not get a complimentary continental breakfast (toast and raisins or whatever) or the frozen biscuits and gravy that you get at those other places. This hotel has an adjacent spa and restaurant that are both pricey and enjoy great reputations. My wife did not enjoy the gym situation and thought it was kinda dark and creepy "dungeon like" to go alone. Otherwise the rooms are spacious with all modern amenities. It's always been quiet and restful when we've been there.

We stayed here for two nights over Thanksgiving weekend. We do not have family where we live in…read moreNorth Carolina and have been using the Thanksgiving weekend each year to explore within driving distance. This year we decided to check out the Johnson City, Tennessee area. We booked online prior to our arrival via the Hilton app and used a combination of points and money. We are big fans of the Home2 Suites line of Hilton properties. When we arrived we stopped at the front counter to get a physical room key even though we had requested a digital key during the online check in. We were fortunate enough to be greeted by the General Manager, Kyle. We had some conversation about the area and the recent flooding due to Hurricane Helene. We learned the hotel has been here for approximately three years. We were both very impressed with how it has been maintained and enjoyed learning more about the area from Kyle. We are very familiar and pleased with the room configuration at Home2 Suites and really appreciate the kitchenette. This is the first property we've been to where they included a new dish sponge, sealed in the packaging in the kitchenette area, which was appreciated. Our room on the third floor was very clean, comfortable and quiet. The shower pressure was great and we enjoyed a relaxing evening before exploring the area the next day. We learned the next morning just how convenient this location is to breakfast options since we prefer to eat outside of the complimentary hotel breakfast. We also noticed that in addition to their large parking lot, they also have a cul-de-sac type parking area for guests who may be pulling a trailer, ATVs, etc. Overall this was a great stay for us.

Place is amazing holy cow best hotel ever 10/10 5/5 and it has a pool and the rooms have king size…read morebeds

This place was conveniently located; easily accessible from the highway, good businesses nearby,…read morebut relatively quiet at the bottom of a hill. I got a thorough welcome. The drains in the room were quite poor; I suspect in suites the issue may be that there is a mini-kitchen but no sink to wash a dish in. Regardless, something they need to work on. There is a small outdoor seating area and indoor pool. The breakfast was modest in scope but had some quality items and oat milk for those in need. The wifi was quite snappy. I was a tad aggravated with the bathroom but otherwise a good stop here.

Mold and dirty shower after "cleaning " twice! I am in town for medical treatment and this is…read morenasty! I do not recommend coming here unless you have a strong immune system and don't care about the filthy environment.

As a Hilton diamond member, we always look for Hilton first. While this hotel was conveniently…read morelocated, it seems to be about 30 years out of date! When you walk in, it's like you have walked back to the 80's or 90's. The lobby is dingy although the employees were very nice. The room was almost suite like in size, bed was comfortable enough. It had the standard fridge, coffee maker, blow dryer, etc. However, the shower head is about 6" above the floor of the tub, so I had to duck under it to wash my head (I am bald, so now shampoo). There were many stains on the ceiling in both the shower and room, could use some cleaning and paint. The toilet paper holder and soap dispenser were about to fall out of the wall. The pool area was nice enough, but with a few ball tournaments going on, way too crowded. There is no breakfast included, and the restaurant had a buffet with the same stuff you find in the free breakfasts, but it turned out to be $15 a person. Although as a diamond member, it was included. Overall, would probably stay again due to its location. But, I would go in knowing it wasn't the typical Hilton quality I have grown to expect.

Very old. Run down. Needs remodeling. Room had bad toilet…read moreand bad a/c Like going back in time to the 1990s

Spending one night here in Johnson City. The room is clean and fairly large for the price. Seems to…read morebe pretty new. One cool thing they have is that you can sign into Netflix on their TVs, which makes up for the fact that my ESPN only works on one of my Tv's. The Bistro made good drinks but they only stayed open until 10 pm. Parking was simple and there is a Buffalo Wild Wings in the parking lot basically.

We were in town for a wedding and stayed here for just one night. It was fine, but there were quite…read morea few small problems. First, our mobile check-in did not work. When I went to the bathroom there was a spider in the shower. That can happen, but still do not love it. Then to turn on the shower, you have to be inside it already. This is a minor inconvenience, but annoying. I then found another bug on the wall by the bed. There was also no breakfast, which is a bummer. All in all, it wasn't terrible, but it wasn't great either.

This was an OK Holiday Inn Express but not one of the best. It was clean and quiet and the staff -…read moreboth evening at check in and in the morning at breakfast and check out were great. Interesting surprise when we checked in was a wine/beer/pop and snack reception in the lobby. The host said it was something they did on Tuesday and Wednesday only from 4-8p. Nice bonus. The room was clean and spacious. I had three minor issues with the room. One, the chain was missing from the inner of two window shades (the other one was the black-out shade) which meant to couldn't be opened or closed. Two, the toilet had a samll leak between the tank and bowl which meant to kept cycling (refilling) at odd intervals during the night. Finally, it appears that HIE has stopped putting clocks in the room. All relatively minor issues but enough that they don's rate a 4th star.

I really like the room but the tv doesnt work for screen mirroring. We went down to the pool and…read morewent in, it was freezing, absolutely FREEZING. We then went in the hot tub and is was way to hot, after being in for a minute it felt better but still to hot. other than that it was great.

Can't beat this option for 2- Queen beds and basic shower & in-room mini frig. No hair dryer and…read morejust one towel person...but that's fine for $85/night!

The man who runs the motel is not only a crookery but he's a jerk as well. He will try to jack the…read moreprice up on you snd then won't let you have any company. Like you are supposed to just stay in that little dirty motel room by yourself and just communicate with nobody... This place is ridiculous,

I visited this Hampton Inn for one evening. I arrived early in the evening and was surprised at…read moreempty the parking lot was. I thought I had the whole place to myself (it filled in quickly). Check in was friendly and efficient and I appreciated my Hilton Honors gifts. The room was clean and well decorated with a really nice picture of the mountains. I know hotel decor is usually pretty sterile but I really liked that picture. The bed was comfortable but the couch was not. I wish the arms weren't so high because I couldn't find a great way to sit. Close to the hospital and the ETSU campus. Lots of food around and easy to access. I'd stay here again if I return to Johnson City.

Just an AWFUL experience. The property is going through some renovation, but absolutely no excuse…read morefor the problems we encountered, and the lack of any interest on the part of the property manager Michael Samuels, to correct the problems or make ammends for our terrible stay. I would expect the extent of these conditions at a Motel 6, EconoLodge, or Super 8 for a third of the price, but Hampton Inn is usually a middle of the road chain and we paid $175/night for this dump. I expected somewhat higher standards. The problems: tv did not work. window blind did not work. furniture surfaces and lamps dusty. coffee maker filthy. no trash bags in trash cans. large crack in bedside desktop. we checked in late, so no one to really fix anything. The next morning we got a cheap breakfast in a bag, instead of the promised breakfast bar. no lobby coffee makers offered, told to use the filthy room coffee maker. we asked the front desk to have maintenance to fix the broken tv and have housekeeping vacuum, dust, empty trash, and supply fresh towels. when we returned that night - NOTHING HAD BEEN DONE. no room service and still a broken tv. the night desk person did move us to a different room, but that room also had filthy coffee maker, dusty surfaces, and a broken towel hanger in bathroom. but at least the tv worked. The room experience was bad, but what was worse was the lack of concern on the part of the property manager. He apologized and promised to refund our stay, because their goal "is to have satisfied customers", but once we left the property, his promises never materialized and all communication was ignored. I imagine this attitude is why the housekeeping staff and maintenance are not doing their jobs...no one cares. The property itself is not terrible, and could be vastly improved quickly with some interested employees and competent management. However, the lack of care and cleanliness is no where near the standards I'd expect from Hampton Inns, and this property is a dump and not worth a stay.

Nice modern rooms. Ours had several issues. The door locking bar had been ripped off the door jam…read moreand was left hanging, The deadbolt did not throw so the room could not be locked, food packaging had been left behind in the fridge and there were leaves and other things lurking behind the bathroom door. Plenty of easy parking. Breakfast was the worst I have seen in a very long time. Foods were running out and the OJ was empty. I asked the person working the kitchen and was told she did not have any keys so was unable to refill anything. Tables were not being wiped down, it was not very nice at all.

I started staying at this hotel from the month they opened, couple years later it has gone down…read morehill something fierce. We stayed here last fall and the room was disgustingly not clean, we switched to Marriot which is much better. It's too bad the owner has no pride in ownership...

Delightful bed and breakfast. Convenient to the many stores and cafes on main. Well appointed…read more Lots of hot water and nice and warm even though we were there first cold snap. The host/innkeeper was a great cook and knowledgeable about the community and day trips. Was well liked in town and able to get reservations at competitive places. We very much enjoyed our stay here and will stay again. The other guests staying while we were there also had a very good time

Would definitely recommend! The house is lovely, the owner is delightful, the town is majestic, and…read morebreakfast is delicious! If your looking for a nice weekend getaway, the Hawley House is the perfect destination spot.