ABSOLUTELY TERRIBLE - DO NOT DO BUSINESS HERE - ZERO STARS…read more This has been, without question, the most frustrating, disorganized, and incompetent experience I have ever had with any company. We went to the Millbury Raymour & Flanigan expecting to buy quality furniture. The salesman confidently sold us what he called their "best" bedroom set, which turned out to be a complete joke. First delivery only the couches show up. We call and are told the rest of the order was never even processed. That alone should have been a red flag, but it only got worse from there. Next delivery: missing dresser and a damaged chest. Then again. And again. And again. Eight separate delivery attempts and they STILL couldn't get it right. Every single chest arrived damaged. That's 9 days of taking time off work for a company that clearly has zero quality control and no respect for its customers' time. After the 8th failure, we demanded an exchange. They sent us an hour away to Warwick, RI, where we wasted 5 hours of our day, only to be blindsided with a demand for over another $4,000. Nearly double the original cost. No one mentioned that beforehand completely misleading and unacceptable. We were baffled at how another set could be so much more when we thought we were getting one of the best sets. Their response to this was "We apologize your salesman doesn't have great product knowledge." That's not an explanation that's an admission of how poorly this place is run. We were forced into a 9th delivery - still not right. After over 2 months of dealing with this mess, we scheduled a repair, only for them to cancel the day before because they "overbooked," and push us out another 2 weeks like our time means nothing. We've asked to speak to a manager 8-10 times--and have been completely ignored. No callbacks, no follow-up, nothing. At every single step, this company has failed--sales, ordering, delivery, customer service, and management. Damaged products, repeated mistakes, wasted time, zero accountability, and complete disregard for customers. This isn't just bad service--it's a complete failure and disgrace of a business. Avoid this place at all costs!!!!

I recently purchased a rocker recliner from Raymour and Flanagan in Big Flats, NY. The store was…read morewell stocked and salesman friendly, I sat in a few and finally zeroed in one. I was looking for something to replace my Laz-y-Boy which had finally broken. I was told that they were no longer made, which I found out wasn't true. Let me say that I am 82, still very active but have some back and hip issues. I received the new chair a few days later and sat in it whilst the delivery men were still here and gave the ok that it was fine and they left. I covered the chair with a blanket and towels which I always do to keep it clean, sat in it for two days and realized it was not a good fit for me. I called to see if I could return it and was told no returns. i can return shoes or clothing or other items if not used for full refunds but not a $$1,349 chair, I did not use the chair while I was going back and forth with customer service to no avail, but eventually told they would let me return it after but would take off 25 percent, restocking fee, but i could only get credit in the store, no refund, and would also have to pay another pick up and delivery fee. On the brochure they handed me with my receipt for $1,609.14, tax and delivery, it says "due to the care we put forth, unable to process returns once merchandise has been accepted". I am keeping the chair but I will not do business with them again. I believe your salesmen should be trained to tell this to potential buyers. PS: I let my husband read this before I send it and he would not be as pleasant as I am.

Very businesslike, Know their products, require highest quality. Simple system to view your…read moreconsigned items.

Thanks to my colleague who is a friend of the owner and told me about this place…read more You are sure to find something which you'll take home esp. if you have a bigger house and love the period stuff. The items are generally of great quality and definitely excellently priced esp when you compare it to few of the Boston places. I would say few of them are definitely a bargain. Remember: It's not a flea market. The owner and her associate was extremely friendly and they would help you with everything. I would definitely be back as I have my eyes on a few other stuff.

Was in town for a wedding and several people recommended visiting the Crompton Collective...and…read morecollective is the best was to capture the essence of the place. Very interesting and unique locally owner stores and super friendly people!! I was fascinated by the store " Seed to Stem" which is described as a lifestyle and plant boutique. They had a fascinating array of plants and plant related books/items as well as a full array of interesting home related items...decor items crystals/incense, books and the like. It was easy to spend on hour in the store just taking it all in. We also went to the Aristide in the basement and enjoyed looking at the wide range of items...books, clothing, jewelry, knick knacks of various ages, and general home decor items. A fascinating place that you should try!

For consignment gallery shopping in the area this is the best spot for both selection and price. A…read moretreasure hunt every time there is good turn over of goods and always a lot of shopping options.. I am especially interested in going to a couplecof booths in t he corners and behind the register that are the most by style but cant go wrong taking my time looking at all the booths weekly incase something new comes in or there is an amazing deal which there usually is.

Amazing selection of beautiful vintage pieces in great condition. Owner is so friendly and great…read morewith pricing! Highly recommend!

always had good items from Austin furniture, I recommend this store to everyone, love you guysread more

Found a great deal on a microwave to mount over my stove great name brands. "Amana" very happy with…read morethe customer service, price was amazingly low at $230. works great!

Have purchased appliances in the past from Peter at Sclamo's. Went in recently and asked for…read morepricing for a washer/dryer. Previously, Peter delivered for free. Since Ray at Better Electric retired, it appears that Sclamo's has assumed the customers from Better Electric. Asked Peter about free delivery and adding washing machine hoses as Ray had done at Better Electric. Peter went on to tell me that he is the largest dealer in Worcester County and has a large payroll. He told me that if I wanted free hoses to go and find Ray. Looks like he is now wearing a big hat and has a pompous attitude. I would never shop there again and urge others to shop around. I found prices that were better in Milford and Bellingham. Arrogant and pompous describes my experience at Sclamo's. You've lost a customer for life and word spreads fast!

One of my favorite places ro ever go. Great to go in tbe winter to get a break from tbe cold and…read moresnow and breath in some of thr fresh air. I find myself a lot of times just going here to look and am always really impressed with how they arrange and decorate and then inevitable almost always fall in love with something and have to buy it. Must stop for whenever we are in the area. The ultimate value is in your life improvement for just walking in and getting the nice things that you cant find other places and that improve the quality of your life. The staff is friendly and reminds me more of people that are doing what they would want to do as a hobby most of the time,

If you need just one reason to visit Worcester, let it be this treasure trove of a plant store…read more It's huge and it's unlike anything you'll find anywhere else. Honestly, if I could sneak in and live in the store or have them decorate my house the same way I'd be all in. Walking inside feels like an instant hug for your soul--comforting, serene, and kind of magical. I spent ages marveling at the jaw-dropping selection: lush succulents, colorful leafy, quirky mossy plants, and more. But it's not just about the greenery--there are incense, books, crystals, butterflies, soaps...you name it! The store smells heavenly, looks incredible, and has a calm yet playful vibe. It's less like shopping and more like embarking on a delightful, mini adventure. They're not bargain-bin-cheap, but they're fair--think solid value for truly unique finds. The person running the place is beyond lovely: friendly, helpful, knowledgeable, and endlessly patient with all my enthusiastic (read: relentless) questions. Eventually I had to leave because I was making a very long mental list of plants I wanted to buy but likely to kill at home.

We purchased a dining room set years ago, and a bedroom set a few years back. They are the best…read morequality pieces we have had in the 33 years we have been married. We went back last week and purchaed another bedroom set. Shannon brings a whole new level of excellent customer service. She guided us by listening to what we were intersted in and guided us from there. We couldnt be happier. These pieces will be passed down to generations

We bought a beautiful Amish king size bed less than 4 years ago. All of a sudden one of the support…read moreposts fell out of the slates from under the bed. I contacted Jerry and through a somewhat heated discussion, he explained that we put the bed together incorrectly. I explained that we were never told that there was a top and bottom to the slats. Surfice it to say after talking to Jerry and taking the bed apart we did follow his guidance and put the bed together the correct way without having to hire someone to repair the bed. He also explained that we should not be moving the bed without disassembling it (removing the mattress and box spring) because the mattress and box spring are very heavy. This seems a bit of an ordeal that every time we need to move the bed to clean under it we have to move a very heavy mattress and box spring which is really too heavy for us to move. Let this be a tale of caution, be sure to get written instructions and/or a picture of how to put the bed together.

We dropped off 8 chairs to be upholstered, which included removing the cane. We received personal…read moreattention and direction for best type of fabric to use as well as how we could prepare the chairs to allow faster turn around and save a few dollars. The chairs turned out amazing and were done within a week. Couldn't be happier.

Kevin is lovely -- he does an impeccable job with all of the details on upholstery projects and…read moreprovides excellent customer service. He helped me meet a tight timeline for a client. Happy to use him again and again for projects as a result!