We purchased a king size mattress and box springs from Mattress Firm (our third purchase in as many…read moreyears). Today it was delivered by two very professional men, Henry and Furman. They were on-time, courteous, very careful about not damaging the walls or floors, set up the mattress set and took away all the wrappings. There is a reason we keep going back to Mattress Firm. Quality products, competitive pricing, first class delivery and set up. Henry and Furman were two of the team that exemplified that.

Better, Healthy and quality is within this store. Selling a happy sleep not just a mattress.read more

Shopping for a mattress is stressfully and equivalently like shopping for a used car. You always…read morefeel like they screwed with you after spending thousands. The mattress industry really earned a greasy reputation over the years. The salesman at Sleep Outfitters changed my view. Buying a mattress and foundation from here is like shopping at an Apple Store. We only had a few minor hiccups on installation (see details below). However, based on my overall experience, I did not deduct any stars. An interesting point, I was not looking to shop at Sleep Outfitters. I was actually looking for another store and went in there by mistake. I never did make it to another store. PLUS, they take proper COVID precautions and we do not shop anywhere that does not take (through real actions) the pandemic seriously. The sales people were fantastic and patient as we explored going between a hybrid mattress with an adjustable foundation (base). As we just hit our 50's, w found a need to really invest in a solid solution to improve our sleep. They were not pushy and understood that I would not be making a $6,000 plus decision on an impulse and would need to sleep on it. Knowing that, they were still incredibly helpful. The store is very low frustration, well organized, and is like shopping very high end. The only issue we hit was with the installation. Delivery was very fast at just two days. However, when installing our tempur ergo base, the delivery team 1) did not screw in the legs all the way, 2) did not really fit the base within the frame appropriately (my opinion), and 3) did not fully install one of the under bed lights (different color temperature and left it hanging). The tech support from the store was great (thank you Austin) as he got me additional legs immediately. I managed to fit the bed better within the frame myself and I still need to resolve the under-bed light issue after I read the manual and do some research. Minor issues really. Just be on the lookout during installation. Overall 5 stars for sales, delivery, and post installation support. As an FYI, I do not personally know anyone who works at this store or for the company.

Glen and staff are extremely knowledgeable and helpful. They helped us determine what chairs would…read morework best for our needs. The chairs are expensive, but worth every penny. I have tried many different chairs at multiple price points, and i was in pain with all of them. Glen sold me a chair that I can sit in all day without pain. My husband recently bought one for himself and can't believe how much better it is than any chair he's ever used. We also ordered a desk, and are looking forward to using it. If your problem is pain while sitting, this chair will likely help you immensely.

Quality products people and service! The owners and staff at this location are phenomenal, they not…read moreonly know their product but their customer service is exceptional. They consult, they don't "sell" you... I purchased a zero gravity recliner from relax the back Green Hills about a year and a half ago it has been one of the best investments I've ever made - it is both beautiful and functional. A few weeks ago my chair stopped reclining I called on a Saturday and Glenn texted & called me back within a few minutes, but I was unavailable ... he followed up first thing Monday morning and solved the problem over the phone.

Amazing customer service!!!…read more After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to visit their Hermitage location. Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models. They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all. *Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off. I highly recommend this place and will encourage all of my friends and family to check it out.

TL; DR: Marks Mattress Outlet has amazing service, great selection, and the best prices…read more I just moved to Nashville on Friday, December 1st and thought I could sleep on an air mattress until I found the right mattress. Boy was I wrong, and my back paid the price. The next day, I showed up to Marks Mattress Outlet and was greeted immediately upon arrival by Jerry. He asked me what I was looking for and was able to find the perfect mattress (pillow soft, firm, mix, etc.) for me. Not only that, but when he heard I was in pain from sleeping on an air mattress, he called his delivery people to see if they could deliver the same day (unfortunately they were booked with deliveries all day which speaks to how well the store does). I thought I would be dropping thousands of dollars for a brand name mattress, but it was incredibly priced and next business day delivery was impeccable. Highly recommend this store for anyone looking to buy a new mattress, and DEFINITELY recommend for any newcomers moving to Nashville. I can't express my gratitude enough for the kindness and professionalism Jerry and the delivery men exhibited in finding and delivering my mattress.

We went from a nearby competitor to Sleep Outfitters and it was a completely different experience…read more It was like going from a used car dealer to someone who wanted to solve a problem for us. Kristopher guided us through the choices available and we left with an excellent Kingsdown Sunham mattress. It's now 2 months later and it was clearly a great choice. 10/10 would work with him again.

The service was exceptional, Julie was fantastic! The selection was very large to choose from. The…read morecomplete experience was the best. The value was also excellent. I will continue to shop at this store for all my needs for sleep.

We are new to the Murfreesboro, TN area coming from Ohio. We have had a horrible experience with…read moreanother well known furniture store (starts with A ends with y) and reluctant about buying more furniture. Until we met Ms. Barbara! She was very pleasant and genuinely helped us not only with our furniture needs but eased our fears of not wanting to have another nightmare with the horrible experience we had with that other furniture store. She was not "salesy", she took into account what we were looking for and she took notice that we knew exactly what we wanted and did not want. There were some items that almost met our needs and style and she suggested "online". We expressed to her that we like to see it in person, because often times what you see online doesn't necessarily look like it in person. She understood. She was very caring, warm, and very customer service focused. We loved her so much instead of buy 1 piece of furniture we bought 2. We will be coming back to patronize Havertys and have Ms. Barbara help us with our near future purchase!

We visited this store to shop for new furniture for the library we're building in our new home…read more However, their customer service needs significant improvement. As we entered, we noticed two older people--a middle-aged man and woman--engaged in conversation near the entrance. They gave us a quick glance and didn't greet us or say anything to welcome us. While I understand that they may have been engulfed in an important conversation, at least acknowledging our presence would have been appreciated. We stood there for about a minute and a half at the door before leaving because we felt unwelcomed as if we had to beg for their attention to spend OUR money at THEIR store. I'm not sure if I'll try again on another weekend, but the lack of customer service has me doubting the likelihood of a positive experience in the future.

We've now had two interactions with Mattress Firm in Cool Springs, both very positive. If you're…read moreinterested in a high-end mattress that will change your life, this is the place to buy it! We purchased a Tempurpedic mattress here a decade ago and it will last forever. It's essentially like sleeping on a cloud. When we're on vacation, even in the nicest hotels with excellent beds, we wish we were back home sleeping on that mattress! This week, we returned to purchase a new base for our bed. It was time for an upgrade. Again, if you want a high-end adjustable base for your mattress, this is the place to get it! The base we bought is adjustable at the head, feet, and lumbar regions, and with a push of a button on the remote, users can set two favorite combinations of these three settings. There is a massage feature, and the base even reports your sleep habits directly to your phone. There is a white noise feature, and an anti-snore feature that either adjusts your position or vibrates (or both) to stop the snore. One of the more amazing characteristics is an alarm feature that gradually wakes you up earlier than your alarm if you're not fully asleep but leaves you alone if it senses that you're in a deep sleep, waking you up at the moment you've set the alarm. You can control everything from the remote or from an app on your phone, and the base even connects to your WiFi and Amazon's Alexa if you have one! Store employees were very helpful and gave us time to explore by ourselves without being pushy in the slightest. Delivery was made within 24 hours, and two polite gentlemen set up the base in about 15 minutes!

Travis was not only very professional but genuine. My daughter got hurt no fault of the store and…read morehe was truly concerned. He was knowledgeable and helpful through the whole experience and when she got hurt he understood and there was no sales pressure. We returned the next day and picked up where we left off. More like lost friends than a salesperson. Truly appreciate the entire experience and very excited for the bed to be delivered

Joe B's went above and beyond to get me into a Power Lift Recliner at the very best price. This…read morefamily owned store cares about the Customer. I am very happy with my Catnapper Recliner, It's not only comfortable, and made with high quality materials, it was affordable and delivered and set up for me. I will be a long time repeat customer of this store. The commercial competitors just can't compare to friendly, caring and helpful local family owned bussiness.Thanks, Joe B. Anita

Stellar service and great prices. What else do you need? Their selection will surprise you, too, so…read moregive them a try! We ordered a mattress and it is very good quality.