Recently purchased a mattress for my son's apartment. William was great to work with and didn't…read moretry to oversell us on the mattress knowing it was possible we would only use for a year at college. They had the mattress in the warehouse and offered to hold until we needed and ship to the store. Everything worked out perfectly. Only thing that could have been better is if they had a store in Knoxville that I could have had delivered to. Overall, pleased with the experience. Thank you!

In my opinion "Billy" didn't honor my warranty problem on the most expensive mattress there. The…read morebed I paid an extra $800 for wasn't the bed I agreed on when delivered. After many heated conversations with this owner he said he would " have me arrested if I come back on the property ". I will never deal with this business again. My word of mouth in the very beginning brought this company many sales.

We had such a great experience at Mattress Firm thanks to Ryan! He was incredibly helpful,…read moreknowledgeable, and patient while guiding us through all of our options. On top of that, he found us a great deal, which we really appreciated. Can't wait for the mattress to get delivered!!

Ryan was the best I was in and out within 20 minutes and found a great affordable queen mattress…read morewith a great sale! Thank you so much. 10/10

Over charged based on mattress return fee provided. Not even sure second mattress delivered was new…read moreand not used

We needed a new mattress last year so we went to Sleep Outfitters. We were greeted right away and…read morethe staff was very friendly. We were concerned about getting a mattress that would be comfortable because I have a lot of back and hip pain. We were assured that we could purchase a mattress, try it out and return it for a REFUND if it didnt work out. We ended up purchasing a mattress for over 3k. After a week I hurt so bad I could hardly walk. We contacted the store and they tried to tell us that we had to sleep on it for 30 days before they could do anything. We asked how we could get around that and they did call and get it approved for us to return it before then. We went back in to try to find another mattress and were told that we could not get a refund, they only offer store credit towards another mattress. Even though they told us we could get a refund when we purchased the mattress, suddenly it was changed to only credit. We were also told that we would have to keep the next mattress we exchanged it for with no option to return if it didnt work. Since the other mattresses were at least 1k more than what we already paid, we ended up stuck with a 5k mattress that is horrible. We would never have purchased from Sleep Outfitters in the first place if we had known the only option was store credit if we didnt like the mattress. The salesmen are friendly, but lie to you to get you to feel comfortable making such a huge purchase thinking you can get your money back if it doesnt work out. Would never shop here again. We've been stuck with a mattress that causes horrible pain to my back and hips because we unfortunately trusted the word of the salesmen and the manager, Jay, instead of reading the fine print. Buyer beware!

The Sleep Number Store delivers excellent Customer Service and High Quality Products…read more The staff here will take the time to work with you to ensure you select the proper products. Whether it's a pillow or a bed, you will get a custom fitting to ensure it's the best product for you. Their products are premium priced, but it's easy to justify since you spend 1/3 of your life sleeping. The store is very clean and bright, and there is free parking out front.

Great staff at this location! We have 2 SleepNumber beds and we get the best sleep! The store…read moremanager is a very nice lady and professional salesperson. She helped us pick out our most recent mattress. We had our sleep number first bed over 10 yrs and put that in our guest room. We just had our 2nd one delivered and it is better than ever. Great experience and great service in this Mt Juliet location.

I bought a new Climate 360 Bed from them on November 1, 2022 with delivery on December 29th…read more Delivery and physical set up of the bed went great BUT when it came time to do the online SleepIQ app is when the complete nightmare began. We were told a remote would be "overnighted" so we could get the bed working until the tech support issue was solved. 6 BUSINESS days later the remote arrived. Guess what? The remote was useless because it must connect to your ONLINE BED PROFILE ON Sleep IQ in order to load your sleep number settings. It will not let me manually set the sleep numbers. Call to Tech Support...sorry we can't help you but if you call back during the week the "regular tech support can help you". 3 weeks, 5 Tech support calls and about 3.5 hours cumulative time spent on the phone and online with them I was finally "escalated" to someone whose job it seemed was only to give me some $$ off the bed to placate me. Of course that $400 off (on a $10K bed) be issued in a hard check and arrive 2 business weeks later. Of course it hasn't arrived and to be honest I doubt it ever will if it depends on the competency of this company's customer service or tech support people. The only other thing that this "escalated tech support" did was tell me that a new ticket was put in with guess who?? Tech support..:-( Of course the speedy juggernaut Tech Support was given 5-7 business days in which to respond with just setting up a 360 Climate bed profile into my SleepIQ app. One would think they have done that thousands of times because it has to be done EVERY TIME THEY SELL A NEW BED. I'm so utterly frustrated and completely disappointed in this company from the local level to their highest levels levels of customer support and service. Being as this is the 2nd sleep # bed purchased I can attest that the product is great BUT in my experience if you have the slightest problem with the product that requires the assistance of anyone outside of this local store (especially "Tech Support") you are in for a VERY, VERY frustrating experience. Today I'm going to the physical store to request a refund and for them to come pick up their $10K product because they won't/can't provide support to even get it operational at the basic set up level for their repeat customer to enjoy.

We visited the new Mt Juliet location. Mia helped us pick out 3 perfect rugs and we are going to…read morehead there again soon for furniture. Great selection. Helpful but not pushy. And the delivery team was great!

Went here to look at sofas with my wife. We were greeted by Pam. Very friendly and said she would…read morecheck in to see if we found anything we liked. We looked around, found a lot of wildly overpriced furniture. Many of the sofas were "leather". I do know about this kind of furniture through a previous career. Pam seemed offended when I told her not all of the sofas we looked at were leather. I said we would have to agree to disagree. Anyway, to that point she was friendly and then we never heard from her again. Sorry Haverty's but you won't get any business from me.

Bought the best couch I've ever owned. Want to rebuy but I'm not sure the Madison store is open…read moreanymore. We bought the sectional with ottoman enjoyed for years but then I decided that I wanted a recliner couch so we got rid of the sectional . I'm very sorry that I did that and now I want to buy it back . That couch was amazing never faltered never sunk never went bad with all the sitting that was done on it best quality couch I've ever bought and I'm old ​​

First time I ordered furniture from them it took me 3 times to not get a damaged product. After 4…read moreyears I decide to give them another try and sure enough they have disappointed again. Put charges on my card twice, 1 for the full price and then started putting charges for separate shipments. I called at 8:45p.m and sure enough at the stroke of 9:00p.m my call got disconnected. called back and they were closed. The lady said the charges are pending but they have already been pulled out of my account. People be ware of this unless you just have an excessive amount of money in your checking account and can let Big Lots take out as much as they want at anytime. Love there 20% off coupons but not worth the headache.