Like many other reviews have already mentioned, it's impossible to call and get through to speak with someone in person. If I can't get through tomorrow, I'll go directly to the store.
The sooner I can "finally" find out my account status with Sleep Technologies, and know that I am free-and-clear of any financial obligations, I will close my account and never do business with them again. I am also going to strongly encourage my health care provider to NOT recommend sending their patients to Sleep Technologies for services of any kind. Their lack of responsiveness and terrible/fraudulent business practices needs to continue to be called-out and if they don't change their manner of conducting business, they no longer deserve to continue do so.
When you charge a patient (and their insurance) the cost of a complete headgear package (AirFit P30i Starter Pack @ $206.58 with all the parts and pieces included -- which can be purchased directly from ResMed for only $121.00) and on that same invoice -- recharge again for all of the individual parts and pieces that were already included in headgear package, then fail to provide those extra individual parts and pieces that were paid for, that's called FRAUD and THEFT. The means by which I caught Sleep Technologies in this scam was by checking my EOB against their billing invoice. I was over billed total of $182.24 -- $11.39 (the amount I paid) + $170.85 (the amount my insurance/Medicare paid). The total cost of what should have been a single $121.00 headgear package, ended-up costing $388.82 through Sleep Technologies.
Since people rarely, if ever, go through this checking process Sleep Technologies has most likely been getting away with this scam for years. And if they are doing this with all their patients, I can only imagine that this fraudulent means of conducting business has potentially cost patients and insurances thousands of dollars over the years (and that's with headgear sales alone).
It would behove the Washington State Insurance Commission to investigate and conduct an extensive audit into Sleep Technologies, which is what I am recommending that they do. read more