1) One of the reasons i became a Slomins customer several years ago for oil delivery, equipment service and alarm service was Slomins advertised emergency service. This doesn't exist. The ads Slomins are showing are misleading. I experienced two seperate boiler failures in two months each failure resulted in NO Heat or Hot water. I condider this an emergency, Slomins does not. Slomin answered my call for service each time and then told me NO service until the next day. 2) One of the two failures occured because even though I am on automatic delivery two days ago I ran out of oil. No Heat No Hot water. No service until the next day Slomins needs to honor the service contracts. Weldon Smith read more

The fact that when you need an emergency oil delivery they don't care . No they tell you "well you'll get oil on such and such a day." "no we need it sooner " "Sorry our trucks aren't in your area before that date" " WELL WHEN YOU ARE IN MY AREA I WILL BE OUT OF TOWN AND THERE WONT BE ACCESS " That's too bad. " we can schedule for blah blah OK Blah Blah comes and goes and NO ONE SHOWS UP! The worst WORST service I've ever seen in my life " read more

They make it incredibly hard to cancel your account. you can't do it online. Customer Service can't do it. You have to wait for a salesperson to call you and try to save the account by lowering the price. It's like being stuck in a time share. They play stupid until you give up trying. read more

I had an mini split system installed by Slomins. The work and system was great. the experience after was terrible. They quoted me $13550. I asked the sales rep to reduce it to 13K even. He agreed and then never updated the paperwork. The bill came and it was the first amount. This is a very deceptive business practice and shows what they will do. I will be cancelling my contracts with them because they will not stand by what their sales rep quoted. read more

A service appointment was scheduled for today between 2 and 7. At 10:30 I get a text that Slomins is here. This is over 3 hours early, I had to leave first responders ceremony at my daughter's school to go home to meet the technician. That's time I can never get back. I can't replace the time I lost watching my daughter and her grandmother field questions. I was beyond furious, still am to be honest. I politely told the technician how unhappy i was that he was hours early. He said NOTHING! Not a word, now I know he just goes where he's told, but have some semblance of compassion and the slightest bit of customer service skills. I called the company to express my displeasure and eventually after being transferred multiple times someone halfheartedly said they made a mistake and did not show a window, that the appointment was for basically any time. Their customer service skills were slightly better than the technician. Thanks to whomever made that mistake for ruining a great experience. Maybe hire people to train technicians in the art of customer service too. Horrible all the way through. read more

Their customer service is the pits . Their staff is horrible . They charge way too much for every service they offer including heating oil . Don't lock in their price for Oil . I also got their security service and they charge way more for way less service .plus they don't mention they lock you in a contract for 5 years . Buyer beware this company really stinks . Please do not ever use Slomin's !! You will regret it I promise you . read more

When system was installed they tried to use cardboard as electrical box cover plates it then took over a month and an act of God to get them to return with the proper materials.i and still fighting with them about a siren but they state that they won't replace it with the proper one. The salesman LUCAS is a complete liar and will ghost you the day after you sign the papers IF I COULD GIVE -5 STARS I WOULD STAY AWAY FROM SLOMAN SHIELD read more

The camera is horrible!! It does not record consistently. For example the camera only recorded today at 1:56 p.m. The past few days it records here and there. Also the company does not have a copy of any activity from your camera. They'll tell you, you can retrieve recordings from the cloud but that is useless if there are no recordings. Its also difficult to get someone to assist with the issue by phone. The company is a big disappointment and a waste of money!!!!!! read more

I write this as my alarm panel is blaring and I can't shut it off. My plumber accidentally got my basement alarm panel wet and it set off the outside alarm. I called the main # and it took 10 minutes to get a live person. She was of absolutely no help. I asked to have a tech come out and repair the panel and was given an appointment 5 days later. We disconnected the battery to silence the outside alarm, but the inside panel has been chirping and going off constantly. It's like living in hell. I called again and begged for an earlier appointment and was told they didn't have anyone available for emergency service. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!!! read more

I've been using Solmins for the past several years for oil delivery & service. Right now I'm finding it difficulty to get my boiler cleaned. Their appointments are so far in advance that when I have something important coming up on that day, I have to cancel their appointment, so right now I don't have any Service contract and I'm just, deciding whether or not to drop them and pay on demand oil delivery from another company because it cheaper since I no longer have a service to get my boiler clean when I need it. However, their automatic oil delivery always arrives unexpectedly and timely throughout the year. read more

Our burner turned off yesterday around 6:00 pm Friday,Feb. 21. We immediately called the service number and was told no one could come until the following day.I explained that my husband and I are both in our 70's and my husband has Parkinson's Disease.It didn't matter to them I was put on a list and basically there was NO emergency service for the night. This is not the first time this happened to us. The exact same thing happened back in November 2024. It was cold then but not as cold as last night. It was in the 20s. I think that Slomins need to hire more people so they can attend to emergencys during the night. It was a terrible experience and like I said this has happened to my husband and I back in November. You need to take care of the people who have been so loyal to your company for the past 40 years.Im thinking of switching company's. read more

Been with Slomins for years. Tonight having problems with heating . My heat won't shut off . Costumer service rep is suggesting she will send someone over in a week !!!!! Telling us to shut if the boiler - my frustration took better part of me . Wonderful rep Kate hanged up on me . On the phone now for over an hour and she keeps hanging up . Unacceptable!!!!! It's ok i will call back tomorrow and I do hope Kate you will call me with an apology read more

For such a large company, there willingness to help you out is awful. They have been in my crawl space twice, and both times they have broke something. First they broke the doors leading to the crawl space and blamed it on termites. We had a termite company come and told us we had ZERO termites on the property. Then on Saturday they fixed our heat that went out(great) but in the process broke our air duct transporter. They denied our claims yet again saying it was in a bad location. they fix one problem to create another and take zero accountability for it. Wouldn't even compensate me for the extra oil i had to use bc they broke the air duct. But this is why they make it easy to look elsewhere. There is a reason they have almost 500 reviews and below 2 stars on average. Take the hint, look elsewhere!! read more

The worst! Really sneaky. They ask you for your credit card info and tell you that you won't be charged until after installation. I canceled within 24 hours of ordering and they tried to charge me for a month of service AFTER I CANCELED. Then they said it would take 3 weeks to reverse the charge. I disputed with my credit card company and got the charge reversed. read more

Adding to the litany of mostly negative reviews here. My experience was in early January 2023 in NY Metro area. Called to get a quote on oil delivery and boiler service to switch from current provider - very easy and efficient to do that and the rep that was sent over was friendly and professional. No complaints there at all. However, he barely looked at the boiler equipment (less than 30 seconds) and did not inspect the tank. Quoted me $4.00 a gallon for fuel oil as and a fixed price for service provided a signed a 1 year contract with a minimum of 600 gallons. I indicated I was interested, but needed to review my bills to determine my average annual usage and asked for a copy of the service agreement on the boiler to review inclusions and limitations. That's where it went sideways. He politely told me he could not provide any documentation - at all. All of their documentation was on his handled electronic tablet - I could review the oil delivery contract electronically right there on his tablet, but couldn't receive copies (electronic or paper) until I signed it and would only receive the service agreement via email after I executed it on his laptop. What????? You want me to sign a sign a service contract right here right now without the ability to read and review it to see what's included and excluded??? I then asked what the cancellation policy was. $500 cancellation policy plus whatever amount of oil minimum wasn't met. I asked him to show himself out. With the complaints listed on this site, the NY Post should be doing an expose. read more

I had Slomin's for ten years for security and several years for a boiler service contract. When I went to renew my boiler contracts, customer service was rude, and one of the company's bigwigs, someone named Chris or something like that, was boisterously unprofessional and screamed at me. Since I switched to another national alarm company and self-insured for my boiler maintenance needs, I really believe the ratings here wouldn't be so abysmal if they valued their customers. read more

Today we had our boiler cleaned. A wonderful service experience. It was fast and explained exactly what needed to be done. He cleaned two filters, and stated we are ready for winter. We are also happy with our oil delivery, Many good years with Solomon. Yes read more

Slomin's - Solomon's arrived. Texted he is on his way. Great service. - Security Systems Near Me - Hicksville, New York

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I don't normally look at our oil burner, but I was in the basement and noticed big green & white crystals around the pipes going directly into the burner front by the gauge and was concerned. I assumed it was some sort of corrosion from the copper pipes, and who knew if it was dangerous, so I called Slomins (516 area code). As I tried to explain what I saw, I made the mistake of saying we noticed the water in the shower doesn't stay hot as long as it used to (maybe you're in there 10-15 min before that, but it's an old burner). Well that's where the call went bad. She stopped listening and every response after that was to tell me to get a plumber based on what I said about the water. I told her I have hot water, and it's not a pipe that is 2 feet away, it's ON the actual burner. (I've seen a little green stuff on copper pipes-it wasn't that. This just looked wrong.) I wanted someone to actually see it, so they could tell me if I really needed a plumber or if their tech could repair it. It's on the burner, why wouldn't a tech be able to repair it? I offered to send a photo for the tech to just confirm that he/she couldn't do it, but she just kept saying to call a plumber. I replied, "No one has even looked at my burner, so how do you know I need a plumber?" My phone was cutting up, but she heard me well enough to tell me to go to the website and submit the photo there, and she said she was hanging up. I went to the website and filled out the form for a rep to call me. No one called. Day 2, called again, and she said, "based on what you said before about the water, you need to call a plumber." I said, "I have hot water. My concern is how the boiler looks, and I have a service contract. Why can't a tech come to my house to make sure it's safe?" She said your contract doesn't cover this. You need to call a plumber. I responded, "How do you know I need a plumber if no one has even seen what the burner looks like? I even offered to send a photo. Why can't I have a service call?" She told me again to call a plumber. Angrily, I hung up. I found a plumber that deals with heating, and he said I need a new coil--a repair that apparently an oil burner service tech can do. Since the oil burner is old, he gave me a quote for a new oil burner. Doesn't Slomins sell oil burners? I guess they don't care. Slomins has HORRIBLE customer service. How can a business refuse to schedule a service call or even let you speak to a technician? read more

Slomins is a terrible company to be associated with because they only care bout getting your money providing nothing in return. The missed appointments, disrespectful customers service reps, and inept technicians are pushing my family into another direction or hearing and alarm service. The owner doesn't care bc his family brought in over 65 million last yea so I'm sure they don't live like us anymore. read more

Second time this has happened within a span of 2 months. Ran out of oil this evening, a projected delivery of oil was supposed to have happened yesterday. Bills were paid for, no outstanding balances. House is now freezing without hot water, pipes will be freezing with potential structural damage. When I called the customer service department, I was met with the most unprofessional and rude representative named Kayla. She informed me that they do not deliver on weekends, but offered zero explanations as to why a projected date happened on the weekend. She also stated that the company do not have the capability to have emergency service technician to come and give me an oil delivery because "all the calls are full tonight." This is the same type of excuse I received several weeks ago with the same issues, this company is a bunch of scam artists and frankly I cannot fathom how this company is able to stay in business. I will be terminating this contract as early as I can because they are disgusting, rude, unprofessional, and criminal in their behavior as a commercial company. Frankly, putting the public health into endangerment. read more

Very bad experience with this company. They completely delivered my oil to someone else's house. It took me about four days of back-and-forth for them to believe me, and understand the issue I had to go and measure the oil myself and stick the tank. I don't understand how that's OK we trust in company but over here we have to go and check if our oil was even delivered. I made it very clear to the guy that my surveillance camera did not catch any Slomans's truck coming by they still made me go and check everything by the book and I had a very hard time getting through very rude people for them to escalate the issue and get my money back somehow the 4 reps I spoke to there were so rude , implying that I was lying to them at no help at all . The supervisor was the only one who was able to help after specifically told him there's no video evidence of any delivery and there's nothing above that for me, but yet I had to go check everything again. not sure how I can trust a company like this to deliver oil when im at work going forward . read more

My assessment of Slomins is a sad story. The home I live in, passed on to me, was covered by Slomins home heating for over 40 years. Personally, I added central air conditioning and the Slomins Shield to the services from Slomins about 18 years ago. Recently my oil tank, in the basement, developed a small leak. It had to be replaced. Slomins patched it successfully but they would not deliver oil with a patched tank. The good news was that my Slomins service contract would cover the cost in full provided I re-installed the new tank in the same place as the existing. When Slomins sent their tech to my home to take measurements, he reported that he could not get a new tank into my home and I had to have the new one outside at the cost of $1500 plus a permit to install it outdoors. I challenged Slomins on this and they basically accused me of being difficult and doubting their tech. In turn, I called two other organizations who came to my home and said Slomins does not want to install the tank indoors because it is more work than putting it outside, and both advised a new tank could be put in my basement. I called Slomins back to report this and this is when it got very nasty with their reaction. I immediately put a halt to that tone and employed one of their competitors to install the tank. Shout out to Domino's who did an amazing job, spotlessly clean and friendly. BTW, their heating oil is $2.00 less a gallon than Slomins charges. I've been paying witb the cost of oil from them for that tank they never provided. I did pay Domino's for the tank, but was pleased to do so. I also dropped my alarm service and A/C with Slomins and not a single apology to me for the trouble, nonetheless the duration I was with them. Stay clear, folks, this is not the way to run a business and treat a long-time customer. read more

Please please do not sign a contract with them. Pleaseee they schedule a tune up for my parents home 4 months in advance. Finally came did the job and at night (14 degrees) my parents 2 elders and a dog were felt with no heat. When I called to have someone come in they told me they can't have anyone come out bc they had too much work. The best they could do was next day!!! I asked what should I do or if they pay for hotels the manager said no we don't. I asked if in good conscience he felt this was ok at any level he said. "We are not denying you the service we are just not going there tonight".... please do not hire them read more

Slomin's - Weather tonight. The kind of temperature my parents are sleeping in tonight thanks to slomins - Security Systems Near Me - Hicksville, New York

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Absolutely the worst. Months to get a service appointment for a tune up. Then they expect you to wait around all day for an unqualified "tech" to service your equipment. Service contract was a waste of $$. Then they get mad at you when the want to finally arrive and you are doing what you need to do for your life. Absolute bs. read more

Worst alarm system on the market .... Terrible customer service too . Phone system to get help from a person is horrible ! Run from this company read more

Should be zero stars! Long time customer here. Slomins takes your money, but does not deliver oil on any kind of schedule causing you to run out. Then when burner needs service because of their negligence, you have a crazy long wait. Problems with oil, service, and alarm! We have given them too many chances! read more

We've had this company for 15 years (regretfully). The oil is delivered promptly (they need to sell of course) but the prices aren't the greatest. I thought we were paying for the reliability of a company that stands by the customer and is there when you need... Boy was I wrong... The first time we needed them to fix our oil burner because it was cycling on and off and beeping, they couldn't give me an appointment for 12 days. And this was during the winter, when we needed the most. Very frustrating and disappointing. Going somewhere else.... read more

Well, today I had a scheduled service appt with Slomins. I have been their customer for 24yrs. Today they send me the rudest, walked in with a chip on his shoulder technician named Brad. As I proceeded to tell him what my plumber said was the issue on the boiler and a broken thermostat, he responds with 'your plumber doesn't know homes' then says 'you've lived here this long and you don't know anything about the boiler'. My response was 'how do you talk to ppl that way and oh I wouldn't tell you you don't know how to put your own IV needles in'. And hence I knew he was a problem. When I go upstairs to check on the other thermostat, he goes into my den, without my permission, and is arguing about the broken thermostat and says 'what the hell did you ppl do I can't work with this'. When I said you're being very rude he says 'I'm leaving I'm not dealing with this shit'. He was in my home for exactly 10 min. He had zero intention to actually work. Let me just say that it took 45 min to speak to a supv, to report his behavior, it's 8pm and they have yet to send someone else out. Their service is awful. I will be replacing Slomins with another company. I will never be disrespected by anyone in my own home. If a technician acts like this in a home with me, how does he treat other customers, or other women homeowners? I have a 24yr account with no issues. He needs an attitude adjustment. Slomins Do Better!! read more

I would not recommend Slomins for heating services to anyone. I have been a customer for over 40 years and feel so completely under valued as a customer. We have been without hot water for 3 days and counting and no one can tell us when the system can be fixed. They are waiting on a part and do not consider our situation critical. So much so that if the part comes in on Friday they will not send a technician on the weekend to repair it. So much for loyalty! We will be switching to gas as soon as possible!! read more

One word to describe how I feel about Slomons alarm system. regret! I have a lovely view of the sky instead of what I need to see.

I am not really sure how I should post this review! I have had Slomins Oil Delivery and Service contract for the last 5 years. In that period of time I have had a New Roth Oil tank (12/21) and a new Oil Boiler and Burner(end of 2022). Both very competive prices and top notch installations. I have had to have service for no heat 6 times since 12/27/22. Today has been the 3rd call in less than a month. My issue is the lack of customer service. Why should it take 24 hours for service to come and fix the system? I can not recall other companies that I have had in the past taking so much time. Oh and while I was on the phone with customer service I come to find out that there is a delivery hold on oil?? Luckily we have plenty of oil. I did not have a balance. Just not sure what direction this company is going in. When this contract is up we will definitely be exploring elsewhere. So I am somewhat perlexed as I had been very satisfied with Slomins in the past. Something change..... read more

Horrible company to work with! We had an appointment Wednesday. They showed up 1.5 hrs late and refused to use the lock box on the vacant home, to enter. Fast forward to Friday. we were given a window of 8-1. I kept calling all day from 8 am to get updates as I was instructed. Nobody could give me a time estimate and they pulled into the driveway at 4:40 PM. It remains to be seen if they will actually repair what is wrong Horrible and uncooperative organization with zero accountability. read more

This is by far the worst customer service I've ever seen. I am currently in complete bypass mode because of an issue on their end and after 5 calls was told they will send a tech in 3 weeks. On call #6 I was then told my system needed to be rest but I called to late so it would have to wait. Terrible service read more

as a customer for 25 plus years, Slomin's raises my price 65 cents per gallon but a new customer gets it 59 cents per gallon cheaper. I asked the salesman to explain why, so his way of explaining is hanging up on me.....Slomin's has gotten so bad read more

If you're looking for a new oil delivery and/or service contract DO NOT look here. Called about a broken thermostat and had to wait 3 weeks for a service appointment. Took off work and rearranged sitter scheduling to be home for them today and they call at almost 6PM to tell me they aren't coming and I need to wait another 11 days for service. Meanwhile, my heat won't shut off so I'm burning through my over-priced oil while living in a sauna. Stay away from Slomin's. read more

Totally disgusted with Slomin's. They just informed me that they pushed out my yearly cleaning for another month. Supposed to be today and they rescheduled me to November 22. They SUCK! I'm absolutely going to find another oil service that values and respects their customers and keeps their commitments. read more

Hard no on Slomins. Delivery knew he overfilled my tank, there was oil spilled outside and inside my home. It has been 10 weeks since the spill and work is still ongoing. Their remediation company had to hire another co to fix a mess they caused in my home while trying to fix Slomins' mess. 10 weeks - no AC, no laundry and now that it's Oct, no heat yet. Stay clear of Slomins'. If I could give zero stars... read more

today 11/15/23, after technician's annual maintenance visit, hot water will not flow from the boiler to radiators. Nice work, Mr Technician! i called Slomins for emergency service but no, they dont come after 6pm and no one is available to speak to other than the operator. i actually called them at 5:50 but was kept on hold till 6:05, i guess intentionally, so that it would get over the 6pm treshold. I have paid annually for the service contract w Slomins for about 20 yrs. never placed an emergency service request, this is the first time. And this problem, in all likelihood, was caused by the technician, he probably just forgot to turn on some switch he'd turned off while doing his maintenance. So this is only November, and already no coverage. what happens in the dead of winter when lots of people are having emergencies with their heating equipment ? temps fall below freezing, radiators freeze up, tens of thousands of dollars damage, all from the homeowners pocket, that's what. btw slomins doesn't pickup your hotel bill if you want to spend the night in a reasonably warm room. this is how Slomins stands by their customer. read more

NEVER DO BUSINESS WITH THIS COMPANY! This business is located on Long Island, NY, not California. I just want to start by saying I have never written a review for anything before. As a customer for over 20 years, I took an additional alarm contract for my Mom (currently age 94). After the police entered her bedroom due to the alarm going off, she decided she did not want it anymore. When I called to cancel the system, I was told I would have to pay over $1800 or it would go to collections. We were never told we were entering a 5-year contract. This information was concealed when the salesman came to the house to go over the alarm with us. I would not have taken a 5-year contract for a 93-year-old! When asked if she passed, what would happen, I was told it is like a mortgage, the estate would have to pay it. Furthermore, I was told by the same salesman, I could have an upgrade of my system at my house since mine was 20 years old. When they did the upgrade, which amounted to a new keypad, they placed me on a new 5-year contract without explaining this either. After being a customer for over 20 years, they have locked me into 2, 5-year contracts recently. This company repeatedly concealed the terms of these 2 agreements. When I asked if I could speak with someone higher than him, he would not provide me with anyone higher up and refused to give me the name of the owner of the company. I was able to obtain his name on my own. The CEO of Slomins, Inc is: Ira Salzman. read more

I've used Solomin's a couple of years without a problem. Then I scheduled a service appointment for Oct 23rd. I stayed home from work for the day. I waited and waited all day. Then, at 6pm they call and say " sorry, we can't make it today. The next time we can come is March 18th". 5 months later!! I didn't cancel. They did! Incredible that they can treat customers like this and stay in business. read more