The delivery man was unable to access our oil tank due to a build up of snow behind our fence. It didn't allow him to reach the the oil tank. The temperature was very low and we could have run out of oil if not delivered. We were unable to do it ourselves and the delivery man offered to do it for us. He did this with professionalism and kindness. We are always surprised by the employees of this company and their willingly go beyond what would be expected, especially this young man. Thank you Tragar, for your obvious efforts to hire the best people to represent your organization, it doesn't go unnoticed. Many thanks read more

Terrible company! There is no emergency service at all!!!! No one even answers their phones!!! Avoid them!!! Its freezing out today, I pay for service and extra high oil costs to have the security of a full service company!!!! Find another company, tragar is horrible!!! No service at all! read more

I have had Tragar for a couple of years now, but I have to say tonight they really outdid themselves. I thought my burner was acting a little funky, so I put in a service call for tomorrow. Meanwhile, tonight the heat went off and the circulator was making a grinding noise. I called them at 11:41 pm and got the answering service. Within a 15 minute timeframe, someone from Customer Service called me back and said they would have someone within a two hours. Well, within 15 minutes, someone had already text me to say they were on their way. All of this took place under an hour. The technician, Jason Carter, was very pleasant and very thorough explaining what was wrong and how he could fix it. He was here for about an hour and a half and did a wonderful job showing me everything he had to replace. I can't thank him enough! With this cold, frigid weather being what it is, I was deathly afraid of my pipes freezing! Thank God for a happy ending! Thank you, Jason Carter! read more

All winter I have had to call for a delivery. My oil is low when I call they tell me they are busy with snow and cold weather I always had automatic fill ups in the past but now the company is failing a good customer who pays her bill as soon as she gets it. Now under 1/4 tank and they tell me 3 to 6 business days really? read more

This is my third year with Tragar. Today I had my boiler serviced by Sean B. He did an excellent job of replacing the filters, cleaning the parts that needed to be cleaned. He checked the pressure in the tank and drained the water that needed to be drained. I definitely recommend Tragar Home Services and I recommend Sean B.! Sharon L. read more

I had a new gas boiler and hot water heater installed by Tragar. Price was competitive - not the cheapest but definitely not the most expensive. The "comfort advisor" who first came for the estimate was patient and gave me options with zero pressure. Installation was scheduled quickly and was performed in one day the following week. The installers were great. They left the basement clean and everything very organized and well labelled. The project manager took plenty of time to answer all my questions in detail at the end. Excellent customer service. I would recommend Tragar to everyone and anyone for their installations. read more

Horrendous! They seemed so nice and together at first, but then they changed my appointment 3 times and then didn't even show up!!!! They wasted my entire day! Then I called Lauren who scheduled appt to find out where John was and she didn't even call me back! So I called back again and she didn't get on the phone! Disgusting! Do not use these people! Could you imagine what it would be if I actually hired them?!! They don't even deserve the 1 star! read more

Would not recommend. Replaced our boiler control box 5 weeks ago for $800 and the replacement is faulty. Said they only offer 30 day warranty on parts and need to charge us again to replace. read more

I'm so happy with the service that I received from Tragar! My heat was completely down and my house was freezing. I was able to get a technician to come by the same day in less than 2 hours. I spoke to Erin over the phone and she was amazing! She was super helpful in explaining the different plans to me and spent over an hour talking to me and answering all of my questions. She was completely thorough and explained every plan to me, breaking everything down so that I was able to make the best decision. Fast forward to the technician. Russell H. was incredible and so very patient. He was very diligent and thorough with everything, talking through everything that he did and explaining why he was doing it. He answered all of my questions and was very friendly, knowledgeable, and professional. He stayed for 2+ hours working to make sure that we had heat. I'll definitely be reaching out and requesting him for future service. Overall, I'm very happy with my experience. The individuals at Tragar are very professional, helpful, and well trained in their respective areas. I highly recommend their services if you ever need heat, AC, etc. read more

We were having a problem with carbon monoxide buildup from the boiler. We had Tragar come in, and they checked the boiler, and all seemed fine, but the next day, again high readings. They came back, and contacted the boiler representative and the chimney installer, and checked everything once again. After much testing, they found the problem and got the system running optimally again. They were responsive, friendly, and prompt in their response. I highly recommend their service. All was covered under their annual service contract. read more

Tragar contacted me to schedule a burner tune up last month. The technician came today. He was exactly what you dream of. He was polite, patient, took pride in what he did, did his job and then went on his way. I was so pleased that I contacted Tragar to let them know. The tune-up was included in my contract. It didn't cost me anything today. Maintenance is the best way to extend the life of our heating equipment. Oil delivery comes on time. I haven't had to call for an emergency. That alone has saved me money. It's an excellent service. read more

Stay away from this oil company. Run as fast as you can from them. You will be making a huge mistake if you sign up with them or renew your contract. Tragar refused to honor a deluxe service contract that I have with them. I have 2 different houses with them. They tried to fleece me for $525 labor for a 6 minute repair. Spoke with a Service Manager named Justin who was absolutely useless. When he realized that I knew as much as him about the necessary repair, he tried to lower the price to $275. This is not a company you want to do business with. I will be cancelling both my contracts in January, the first day I can. You have been warned. read more

They are not a good oil company! They do not honor there contract with the customers. As a former first time customer I was not treat very well by the staff. I will never go back to this oil company again!! read more

Recently signed on with Tragar, was essentially told that I needed the "Gold Plus" service contract because I do not have a separate hot water heater. Only problem is that without the "Water Plan" nothing that water runs through is covered! Not the expansion tank, the circulators, etc. So we got hit with a $730 bill on the first service call. Don't worry though, we were offered $14 off the water plan to make up for this bullshit. Why would anyone with a hot water system NOT want to be covered with the freakin water plan! read more

We purchased our home mini split system from Tragar Home Services 3 years ago. We have had a number of issues with the Fujitsu system but Tragar Provided the highest level of technical assistance that anyone could expect. They facilitated the replacement of our Condenser unit at no charge and made numerous highly responsive visits to get it set up properly. I operate a technical repair company myself and know how hard it is to please people today..... we could not have received better services from anyone. We paid a little more to do biz with Tragar and it was the best decision. We have made servicing the many properties we own. Purchase your system or let them service the one you have and you will see how a totally professional HVAC company operates. This is a terrific company and this is the first review I have ever written in my long life. We have no relationship with this Company other than being their client... Call Shawn if you need help and get ready to be happy....and cool! We are Long Beach residents and really thankful to Tragar for their terrific service. Carl Salkin read more

This company is excellent. Hard to fine good service these days Came on time, charged what was quoted. And answered all questions. Could not have asked for anything more read more

Trager has shady business practices. I had a contract price for 199 and have been emailing the company to get Fill up before it expired. I was told multiple times that I will be getting a delivery but never past The expiration of my contract. Now I got a delivery and it's three to $400 more than my contract price. The shitty salesman said I wasn't scheduled for a delivery and I never renewed my contract so they just try to charge me what the price is. Please be aware this company will try to screw you over. read more

We had a problem with our boiler going out. Tragar was able to have someone over within 2 hours to identify the problem. Danny did a great job on the diagnostics and took the time to explain what he was doing to diagnose the problem. This gave me confidence that i was not paying for unneeded services. He was able to set up everything for install the next day as they needed special parts not usually in hand. Luis showed up early than expected the next day to install the new parts and got us up and running in no time. He cleaned up after himself and answered all our questions. Both guys were an absolute pleasure to work with and based on these interactions, Tragar is now my go to people for any problems with my heating. read more

Well, what can I say. One central air unit, 2 split units and an Oil Burner. The oil burner was a nightmare that haunts me 4yrs later. Leaks, non-functioning radiators for months, thousands of dollars in mold repairs and excuse after excuse as to why this system will eventually work. Well the warranty ran out a year ago and this unit is still nothing but headaches. Do yourself a favor, if you are looking for a boiler. Absolutely go somewhere else. I have had 5 installed in as many homes and never, ever had the consistent problems and dollars that I have had with theirs. Oh, and at 3urs and 1 day, they had the never to auto-bill me for a useless, gimmicky warranty. Horrible, read more

We use this company for my home heating oil and oil burner and they always exceeded my expectations. Recently, we had issues with our central air that was installed by a horrible company that we have had problems with for the past five years. We called Tragar and they came immediately on a Saturday and fixed the problem. We even told them that we were considering installing a new unit - which made me feel that they were honest because they could have upsold us but they didn't. I'll recommend them to anyone- they have my business for life! A+++++ read more

Had an issue with my HVAC unit not registering the c-wire to my nest thermostat, within 1 day Tragar was able to send a tech for diagnosis, he reviewed the issue and said all was fixed. However, the system kept registering no power and when I called and spoke with John he was super accommodating and able to send a tech (Sean) immediately the following day and upon a 2nd pair of eyes we got everything working. Regardless of the (2) visits, Trager handled my inquiry professionally and called and got back to me as they said they would (not like many other companies who say they'll call and never do) and each tech showed up on time promptly and I would definitely use them again in the future if any services needs were required again. read more

I am very pleased with this company. When we ran very low on oil a few years back, I called them to sign up. They were very responsive and came within hours. It was about 20 degrees outside. Recently we had an issue (so we thought) with the burner. It's wasn't that. The tech (Adam Tannenbaum) came and diagnosed what he thought the problem was and he was correct. He was very helpful and knowledgeable!!!! So glad we use this company! read more

I came to visit at my Mom's house and it was 44 degrees inside. I called for emergency service. Carlos Ordonez came in the beginning of the stated service window. He quickly found the problem and fixed it. He also made a recommendation for additional service that is needed to prevent bigger issues but that could wait until a more convenient time. Carlos was pleasant, efficient and definitely demonstrated expertise at his craft. He made sure everything was in good working order before he left. Everyone in this company is friendly and helpful. I am happy that my parents have been working with them for so many years. read more

Tom did amazing job. He was the fourth tech sent to our home for the same issue. He did not give up and worked very hard to finally resolve the issue. I cannot say enough about Tom. Friendly, courteous and even insisted on cleaning up after spending almost 4 hours fixing the problems with our boiler. read more

I signed a contract with it in January. There are double charge of $96.86 (on two consecutive days). When my tank ran almost dry, I ordered the oil myself from another company. Granted that Tragar said they don't know how my usage would be during the first month - but they do know my tank size and nearly a month has gone by, during heavy snow in the area. When they learned that I've order oil elsewhere, the manager said, "I'll cancel your contract then." It's been more than two months, neither the double charge nor the contract have been refunded. The double charge: manager explained that he sent special delivery twice which has $45 surcharge, plus 20 gallon of oil. He said that he didn't know when the regular delivery truck would come. It didn't make much sense: he should know when his truck would be delivering which was the next day. Update: they refunded me the contract plus two special delivery surcharges (the double charge). I emailed them to say one refund's necessary, not both but no reply. Guess case's closed we both move on. read more

They refused to deliver oil although the contract still has 2 weeks to expire. Last time they filled the tank was more than 4 weeks ago and we are in the coldest months in the winter. They force you to renew and will breach the contract by refusing to deliver before the contract expires despite the tank reached a quarter full. Another reviewer said the same exact things. Unprofessional and unethical. Plus their oil service plan is too expensive. The cheapest is $250 while you can get it for $29.99 with another reputable company. I wouldn't recommend to sign with them because you will find your self on the same situation when your contract is closer to the end. If I can give zero stars, I wouldn't hesitate. read more

All these Long Island oil companies are one big SCAM, Tragar is no exception. First year, service plan was around $150. Second year: these sneaks don't tell you when you sign the second year contract and Jack you up to $432/yr for service plan that doesn't even cover everything 100 percent. Expansion tank repair: 300 plus dollar job. Icing on the cake was when I tried to get a burner tune up in late December, and was told I would have to wait until February because they "don't do tuneups" in December. I'll be switching to Petro when this contract is up. read more

I made an oil purchase from Tragar and they shorted me approximately 35 gallons of oil!!! The customer service department is awful and it is difficult to reach them via phone. They offered no resolution and I incurred a $130 dollar loss!!!! Months after my oil purchase they charqed additional fees without a formal notice or explanation!!!!! Do not use TRAGAR!!!! They are a Predatory Service Provider read more

You can count on Faber to come through on every call. He is timely, courteous, and efficient. I can be confident that he will consistently determine the correct approach to whatever situation he is presented with. read more

Recently had a ductless system put in, they offered the best price and warranty of the three Companies I called so I opted with them. However, salesman was pretty useless and offered not much insight and when I decided on a Lennox system he informed me they were in back order so I had to go for Fujitsu. The installation guys were as friendly as a rock, and as informal as one too, but they did a very clean install. When I finally got my paperwork in I was given a warranty that was less years than originally quoted, so after calling and being told I would get a call back, which I never received, I called again and again same issue, third times a charm right? Finally got a manager on the phone, with his condescending attitude, who claimed the salesman made a mistake but they will honor it and they give the best warranty around, which is crap because like I mentioned before, this wasn't my first company to call. Long story short, shit customer service which doesn't speak for long term issues but clean work and decent price. I'd say shop around before settling which them. Update 11/21/19 After having several issues with our system leaking, and having to complain and have people come out without fixing it. The third time was a charm and it stopped leaking. We ended up using them for our boiler as well and honestly the service has been very good. We had a leak one time and they came and fixed it within several hours, another time we had smoke coming from our chimney and they vacuumed out our chimney, with all being free thanks to having a service plan. So technically not free but I like to pretend it is. read more

DON'T LET THEM IN YOUR HOME OR SIGN ANYTHING. Tragar is slick con game and one to avoid. They stole over $2,400 from our checking account just last week for a water heater that's working and not installed properly. The day we called to complain is the same day they took out the money which is not legally theirs if the job is not competed in full. Steve is more concerned about the oil than providing the proper installation they have not corrected, they say they didn't know about it they were called more than 3 times by me. Steve also told me that I had to send in a letter writing to get out of the oil contract. I still DID NOT send anything to them and they cancelled the contract and now they are doing us a favor by waiving the $750.00 contract cancellation fee as per Dennis Traina, Jr. Big deal you take out $2,400 and you think you're even....not at all! If you did the job the first time correctly you would be in this situation. read more

I'm a new customer to Tragar , I have 2 contracts with them and I was hesitant when signing. OMG , they proved themselves big time , in the middle of a snow storm I lost heat in one of my properties, they answered their phones , gave an eta for arrival and the technician showed up promptly. I wouldn't have expected fast and reliable from anyone during this storm . Kudos to Carlos the technician who solved the problem in less than 35 minutes .. he is a gentleman and professional. I recommend this company to anyone who needs a top quality heat service company .. read more

I have been working with Ben Nunziato to try and come up with the best gas boiler package for my home. He is a very knowledgeable man who try's to always do the right thing. Hope he comes up with a great deal as usual being with Tragar for years. read more

We had no heat and called Tragar . Akeem was sent quickly ( within 40 minutes), investigated and said pipes were frozen. He bled system and heating system seemed to worked better . read more

I been a Tragar company for about 4 years. Good service but to get a tune up, I have to wait months. I recently got a ductless system installed, spent roughly 11K. As a loyal customer, I called up the salesman John and wanted to add an additional 2 zone new system for 2 rooms. I was quoted 8K, What a rip off. I asked for a breakdown, it was never sent on the estimate. Meanwhile the entire system cost 3k online. The salesman excuse was that company have to make money, profits, material is over 1k, which in reality, it would not even be half of that. What was really more important to him is making money in his commission, and not taking care of a good customer. I even referred my family to him which I really regret. Once my contract is up, I will be looking for another company. Beware!!! Shop around for pricing!! read more

Meant to do this review 3 years ago when we hired Tragar to do all the plumbing and hvac on brand new addition to our home. They literally messed up everything along the way . The only reason I'm writing now is because our brand new ac unit only 3 years old is currently not working right. Has a more experienced HVAC company come and they said there's a leak already. They commented on what a terrible job Tragar did which is no surprise. The owner is also very money hungry and harasses you for money when the job isn't even complete ! read more

Our technician Chris K. was courteous, polite, and a pleasure to work with.

Chris K. was terrific. Regular service call for our oil burner that went well. No problems- in and out very quick and clean. Also Chris went out of his way to check our concerns about the chimney and recommended a chimney specialist that we will follow up with. Tom S. read more

Tragar Home Services came out today to make sure the burner and everything was working right for the winter season. Sam came early and greeted himself. He explained to me what he would be doing and worked timely and clean. Before leaving he explained to me what he did. Anytime I need tragar I will ask them to send Sam. read more

We had our 5 year old Fujitsu ductless system serviced by Tom C. He was personable, professional, and diagnosed our odd problem. 2 of 4 internal units had fluctuating temperatures. After an hour the problem was solved. After 3 days it's still working like when it was first installed. I highly recommend Tragar home services. read more