Slomin's installed a new oil boiler at my home (~$13k project) and installed it with a faulty zone valve that left a large portion of the house (~3,000 sq ft) being heated to ~80°F for nearly two weeks. That defect led to significant excess oil usage, including two large deliveries in a short period. Once the issue was fixed, consumption dropped immediately, so the cause was obvious. I requested a conservative $200 credit to partially offset the excess fuel cost. They offered $50 and then ignored multiple follow-ups over several weeks, ultimately repeating the same offer without addressing the issue. The installation mistake is one thing -- the lack of accountability and refusal to resolve it properly is the real problem. Would not recommend. read more

They say there are two sides to every story.first story. I have been with slomin's for years, during this Januarys cold weather I was running of oil even though I have automatic delivery I had to give them a call they said I couldn't get a delivery in less than 5 days, I would have run out so I had to call someone else that's ridiculous. Second story I needed a burner replacement called a few people about some estimates.Slomin's was my choice because they took care of the permits and everything, they arrived with a full crew and dismantled my old burner and replaced with the new burner in a day. The crew was excellent in explaining there every move and when they left the place looked like they were never there, spotless. I would definitely recommend there installation crew but their oil service emergency delivery leaves a lot to be desired. read more

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Customer service is virtually nonexistent. Calls are routed to an overseas call center, where representatives appear to have little authority or ability to resolve serious service issues. In our experience, Slomin's has failed to honor the terms of its service contract, including its advertised 24/7/365 emergency service. Despite reporting conditions that meet Slomin's own definition of an emergency, we were told that no technicians were available and that service would not be provided until the following day. We have also experienced what we believe to be excessive and unreasonable pricing. Equally troubling is the apparent lack of any meaningful process for escalating a complaint. Management contact information is not readily provided on the company's website, and repeated requests to speak with a supervisor have gone unanswered. Customers are simply told that no supervisor is available. A service contract is only as valuable as a company's willingness to honor it when service is actually needed. Based on our experience, Slomin's has failed to provide the level of emergency service, customer support, accountability, and responsiveness that we reasonably expected when entering into the agreement. read more

Go some way else for your oil , they were once a good company, but for the last year or so their customer service is a disgrace an absolute disgrace. read more

We have received a Collections letter although we have spoken to Slomins repeatedly. We own an apartment building and Slomins alarm was going off continuously and we were told to just let the battery rundown as they had no idea how to repair it or what the issue was. This was not acceptable as we have 7 families with small children and the entire building could not sleep due to the alarm! We have called Slomins several times and have been told that the Collections Manager, Daniel Sapp, would return our calls. My husband has not yet received a call back after 3 days and I called today. The female rep Jane could not have been more evasive and vague. She claims Daniel would return to the office on Friday but will not call back until Monday - ??? I requested any Supervisor in the office and Jane said there are no Supervisors. I guess this company just runs without management which is a lame explanation for the lack of responses, assistance and service. We are doing as requested by calling the Collections Dept but I guess their letter stating WE had to respond within 10 days does not reflect on WHEN or IF they will return the calls!! As a follow up today, Daniel Sapp called back ( the guy who would not be available until Monday but it is the Thursday prior) and did not want to listen to our conversation and how Slomins refused to send a Technician while our alarm was going off. He claims that a Tech should have come out - yeah we know but we were denied! He then continued to talk over me and never did answer me as to 'why' a Tech would not come out. He stated he did not want to continue the conversation (because he had no answer) and then told us to deal with the Attorney. WOW another fantastic experience a with Slomins personnel! Guess we know why a Tech declined to come as it comes from top management- poor customer service filters down throughout a firm. Someone needs reminding that the CUSTOMERS pay their salaries..... read more

I called Slomins yesterday because I have no hot water, my furnace went off, I need oil. They said they would send a service person. They never showed up. I called 3 more times and got their answering service that referred me to an overseas answering service! read more

Look for a different company!!!....They have refused to deliver fuel twice because of a light coating of snow (+\-1") on a private road all main roads were down to bare asphalt , conditions that small cars travel with no problem. If a heating oil company won't deliver during normal winter conditions, they are not dependable when you actually need heat. I would highly recommend avoiding contracts where you're stuck with unreliable service. Their customer service has been less than desirable And good luck trying to speak with a supervisor.... spend your money elsewhere. read more

Slomin's - Slomin's idea of too much snow for a delivery truck, the private drive is only 200 feet off of a main road that was down to dry asphalt - Security Systems Near Me - Hicksville, New York

Slomins is the worst company to do business with.With them over 2 decades,but their customer services declined tremendously over the years.Most representative lies like no tomorrow and you can never ever get a supervisor to voice your concerns .Make the Oil Tank ran dry and everyone you spoke with said delivery truck will be here same day since Sunday .Today is Wednesday and no truck or delivery .BS about a couple gallons and prime boiler for just a day to cover their fault of letting tank run dry.Never again Slomins.Take your business elsewhere. read more

I have had numerous bad experiences with this company. I bought a central air conditioner from them. They installed the wrong air conditioner and never said anything. A week later they called and unapologetically told me that they would have to return and install the right one. I had to take extra days off from work. Technicians were gruff and the company was unapologetic. When they installed it they left old broken wires which almost burned down my house. They did not make it clear that they were not replacing intake air vent in house. They nailed it shut and now I cant replace my filter. I am trying to hire them and pay them to replace but won't even return calls because they ar we backed up. Yet I keep getting texts advertising their ac services. The worst company I have ever dealt with! read more

Then a customer of Slomins for over 30 years Lately service is getting worse and worse I just called to get my oil burner service for my yearly cleaning They told me they're booked for the next nine months the only opening is in April Of 27. They must be cutting back on their help because I don't see how you can be booked out for nine months to get an oil burner cleaning and recently when you call for service In the middle of the winter with no hot water or heat They tell you they can be there within a few days They used to come within hours what's happening with Slomins. They used to always have great service not anymore. read more

Complaint about Slomin's I signed a five-year monitoring agreement and paid over $600 upfront for extra equipment. I was concerned at my age (80) about signing a 5 year contract but was told by the salesman that the company was flexible about the term if my circumstances changed. After approximately 2 1/2 years, I requested to end the agreement because the monthly payments kept increasing (above what I budgeted to pay) and I wasn't requiring the monitoring service. Although the company eventually with pressure on my part offered a discounted settlement, I was disappointed because it did not reflect the assurances I received during the sales process. I offered to pay the remaining balance of the equipment costs but they wanted payment for continued monitoring (which I wouldn't be using) for an unreasonable additional time period I ultimately paid the settlement because I didn't want this to affect my credit rating. I believe prospective customers should carefully review the contract terms and not rely solely on verbal representations." You should know the nature of the company that you are dealing with before you sign up for their services. An unhappy prior customer read more

What a garbage company this turned into. They over charge for service contracts, and offer service appointments a year out. When I first signed on with them, the service contract was included as you paid a little more per gallon to cover it. Now they overcharge for oil and charge for a service contract. And, don't be even a little late with the enormous oil bill they send, immediate financing charges are applied, Its worse than a credit card! read more

I moved and this terrible company charged me $500.00 as a cancellation fee for my alarm Central station monitoring. $500.00!!!! That is a ton of money especially when my homeowner's insurance charged me $0 for cancelling. Slomin's really is just an awful unfair, unreasonable company. Avoid them at all costs. 1 star is generous. read more

I've been calling for weeks for an oil delivery and they keep postponing to bring what I'm paying for and then I ask to talk to the rep Boss and she couldn't even get nobody on the phone accountable for me. My tank is empty and I keep telling them that..and they still giving me the running around for some reason very unprofessional and I don't know what kind of company is that I will be changing soon. read more

Pay close attention to so many negative reviews. Its overwhelming. Have a contract now with Slomins. Their equipment failed. They tried to make a case that i the customer was responsible for their failed equipment and refuse to replace it or let me out of contract. Run the other way. Find a better alarm company. This is not it. read more

The worst. Try calling customer service. Overseas! I paid for a service contract that includes a tune-up and the only date they can give me is after my contract expires. I told them to use that contract money to pay off the last oil delivery. They're threatening collections. Too bad one star is the lowest you can give. read more

We are on Slomin's automatic delivery plan and were told during sign-up that deliveries typically occur about once every 30 days. That appeared true at first -- until winter. Our last oil delivery was December 22, and there was no delivery at all in January, despite it being the coldest part of the season. Slomin's states in their contract that deliveries are determined by a calculated system based on prior usage and weather conditions. However, this makes no sense in practice. We experienced sustained freezing temperatures from late December through January and into February. Any system that genuinely considers temperature and usage would not skip an entire January delivery. During a February extreme cold weather alert weekend, our tank dropped to approximately 1/8 full. We contacted Slomin's multiple times to warn them of the low fuel level and the dangerous weather conditions. Despite this, we were told delivery would not occur until the following week, creating a serious risk of running out of oil in freezing temperatures. What was especially alarming is that customer service stated they were not treating this as an emergency and explained that a delivery would generally not be made until a customer has completely run out of oil -- meaning no heat and no hot water -- at which point a limited "emergency" delivery might be provided. This expectation makes no sense during extreme cold weather, when waiting until heat is fully lost poses serious safety risks. This position directly contradicts Slomin's own contract, which places responsibility on the customer to monitor fuel levels and notify Slomin's when oil is running low. That is exactly what we did. We monitored our tank, saw it approaching a critical level, and proactively contacted Slomin's multiple times. Being told to wait until the tank is empty before action is taken completely undermines that requirement and defeats the purpose of automatic delivery. This is particularly concerning given that our household includes a senior, young grandchildren, one of whom is asthmatic, and a pet. Waiting without heat in freezing temperatures is not just uncomfortable -- it poses real health and safety risks. Adding to the confusion, our online account showed a "scheduled delivery" date of February 1, but when we called, customer service stated this date was "only an estimate." A scheduled delivery and an estimated delivery are not the same thing, and the website does not make that distinction clear. There is also a significant disconnect between verbal assurances and the written contract. Customer service told us that if we ran out of oil, Slomin's would treat it as an emergency and restart the system without charge. However, the contract clearly states that Slomin's is not responsible for run-outs or any resulting damage. In reality, running out of oil often requires a paid service call to bleed and restart the burner, especially during weekends or extreme cold. I also find it troubling that many similar complaints appear to come from customers on fixed-price contracts, while higher-priced non-contract customers seem to receive deliveries more promptly. I personally observed Slomin's trucks making deliveries in my neighborhood during this time, so deliveries were clearly occurring -- just not to us. Automatic delivery should mean proactive monitoring, especially during extreme weather. Instead, we were left stressed and scrambling during a cold weather emergency. Based on this experience, I do not recommend Slomin's to anyone. read more

Out of oil have been calling Slomins all week for a delivery and they are saying maybe next week they will deliver! We have a contract, pay for our deliveries on time and this is their answer? We need oil for hot water and they are saying maybe next week. Total bullshit. read more

It has been 5 weeks since we've received an oil delivery- and 3 days since we've called Slomin's to get an oil delivery. We are now completely out of oil- customer service just tells us they will get to us when they can. Whe asked to speak to someone higher up than customer service, their response is no one higher up wants to hear from customers! We try to support local family owned businesses but no longer! read more

Slomins review Stay far away from these guys. I have never seen a company go downhill as quickly as Slomins. I'm not sure what happened to them - my guess is that it was either sold to a bad operator or inherited by inept kids, but they have swindled me six ways to Sunday. When I first signed with them, I knew it was a short term contract because we planned on major construction in a few months. the sales rep had told me I could buy the equipment and turn on/off the service at will by relocating the equipment. This seemed sensible, so I signed up. When it came time to put the service on hold, they told me that it wasn't possible and I'd have to continue paying their monthly fee with a 5 year commitment. I'd dealt with Slomins in the past with a very similar arrangement and had no problem. Clearly, I shouldn't have trusted the rep I was dealing with and read the whole contract in detail. When I told the 'customer service' rep that I'd like to speak to my account rep, they refused to provide his info or leave a message on my behalf (After looking back on my messages, I was able to contact him only into find out he left the company). I finally agreed to a 3 month suspension of service, only to receive an invoice the following month. Their support is more like a defensive line. They don't address what you tell them and just repeat themselves. Customer service is non existent. These guys won't be around much longer anyway, no one needs to pay a 'technician' to walk around their house putting up self stick sensors. There are some great off the shelf alarm systems that can be picked up online or at Best Buy. These systems are better and easier than dealing with Slomins and have excellent central station service. My advice - skip Slomins. read more

Called to take over my alarm monitoring took my money and was told they would call to schedule service. After a week no call I called their tech install team told me they can't perform that. Asked for a refund and they transferred me to 5 people. Still no refund or response. read more

Well, I've gotten no where by email, phone call or even Facebook messages!! Phone rep call went like this : I do have 2 charges on credit card for oil , he said no, there just one ! I said no, bank says there are 2, I said can you tell me when we might get oil, response was , no, I dont know . I asked for a supervisor, he responded no, we dont have supervisors, I responded with, I can tell you dont. Now at the end of the day. We have 2 charges to dispute on our card and no oil in our tank and not a single call from the company to straighten this mess out. This looks like a bad bad bad experience for someone trying to break into home heating oil delivery. I think you need to stick with home security. I'd need a dam good discount to ever even think of ordering here again and have expressed this on several sites like next door app and Facebook read more

For such a big operation, you would think they would have their "ducks in a row" but they do not. Unfortunately, I had to deal with an inexperienced young technician that didn't repair a leaking oil filter on the first visit, which required a second visit from a much better tech to solve. Additionally, a crack in my tank was also initially detected, which then caused the need for a temporary tank and all of my freshly filled oil to be removed. I was told I would receive a quote/callback to discuss a tank replacement, which was rejected since I had informed them I decided to convert to GAS. Slomin's claims they do not have a record of me informing them that I was converting to gas.They claim on my record there is nothing stating I am converting to gas, when this was clearly conveyed to them..."selective or non-existent note-taking" on their part will always suit their narrative, not the customer. You have been warned. All I have to say is the transaction was SHADY as the tech just took my credit card and never provided a receipt or terms of service or explained anything about the temporary tank and I never signed or witnessed anything. Needless to say Slomin's completed subbed out the job, charged my card and then, days later, tried to charge me TAX to my Slomin's account because.... the tech never handled the transaction properly so Slomin's can price gouge. If that wasn't enough, after informing Slomin's I wanted the oil and temp tank removed since I was switching to gas after this horrible experience, and I didn't want get charged MORE for having the tank longer, they sent somone over to SPECIFICALLY FILL A TEMPORARY TANK THAT WAS 75% FULL IN THE MIDDLE OF THE SUMMER. Think about this.... is this the kind of business you want handling that smelly, messy expensive oil system you have or are maintaining? This experience was certainly more than enough to fully convince me to definitely DITCH SLOMINS and moreover... convert to Gas. Good luck! read more

I have been a customer of Slomin's for the past 15 years and the service has always been a little weak but not bad enough to write a review or cancel until today. My equipment needs replacement because the keypad is sticking and we can't always activate the system. To get the service call we had to wait 3 weeks to replace the keypad. I could not get a specific time for the serve (come to expect that) but they said they will let me know the day of service. Today it the service day and I can't get a time. They have had me waiting since 8:00 AM and they may not be able to reach me until 6:00 PM. I was told the job may take several hours to complete. I told them I have plans this evening, which I told them when booking the service, and they can't tell me if they will be able to complete the work within my timeframe. They will not reschedule and I am told that if they can't complete the service today I can call back to reschedule tomorrow. They also informed me that the next service date will be mid February. read more

****Do not use Slomins!******* Slomins filled my tank in the spring after my boiler was shut off. They then came back in the fall the week after my contract expired, jacked up the price and delivered 50 more gallons to my tank which hasn't been used since they "filled" it last. I called them to cancel my service since they are being underhanded lying people. Apparently they canceled my auto pay so their fraudulent charge didn't go through. Then they added on late fees and sent a letter that it's being sent to their lawyers. Do not use SLOMIN read more

Have a contract with slomins and our fuel gauge is on empty. Had to shut down the furnace so running on empty tank doesn't damage it. Contacted them a week ago for a delivery because we low even though we have auto delivery contract. Then called the last three days and they said they would come on the 14th and we are not an emergency until it runs completely out which will damage our furnace. It is the 14th and still they are not here! read more

DO NOT ORDER HEATING OIL FROM SLOMIN'S. I ordered heating oil for the first and last time a week ago. I am beyond frustrated with the service I received from Slomin's. I placed a one-time heating oil delivery order over a week ago and never received it -- despite being repeatedly told that it was coming "today." I called four times and sent three emails. Each time, I was assured the delivery was scheduled and would arrive that day. For three days waited for my heating oil to arrive. No delivery. No follow-up. No accountability. No apology for the inconvenience or horrendous customer service. As a result, my home has been without heat for two full days. I have a six-month-old baby and two young children, and being left in that situation in the middle of this frigid winter is completely unacceptable. Delays can happen -- but misleading customers multiple times and failing to communicate honestly is inexcusable. This was my first experience with this company, and it will absolutely be my last. I strongly urge anyone considering using them to think twice. read more

Have a concern. 84 yr old calls 8:30 am No heat. Now 7:45pm no call no follow up. Unable to reach anyone. This following calls in recent weeks regarding proor service that had to be repeated. read more

I have a Slomins security system. When one of the sensors stopped working, I replaced the battery, but the problem persisted. I called the company and was told that a technician visit would cost \$85. I responded that it was unfair to charge me for service when their monitoring equipment was faulty. They offered me an alternative: if I signed up for a one-year contract extension, there would be no charge. I agreed, with no change to the cost of my plan. Today, a technician came to my home and replaced the defective sensor. Yet just minutes later, I received a \$149 invoice from Slomins for a service they had told me would be free. Shame on Slomins for its deceptive practices. read more

Terrible customer service . Rude manager in the collection dept. Very nasty and unprofessiona!

DO NOT USE THIS AWFUL COMPANY!!! I've been a Slomin's customer for 7 years, and until now, every delivery has been completed without issue. A scheduled oil delivery was not completed because the driver claimed they could not access the oil fill pipe -- despite the fact that nothing has changed at my property and no previous driver has ever had a problem locating or accessing it over the past decade. When I contacted customer service to resolve the issue, the experience was even worse. The representatives were unhelpful, dismissive, and failed to properly escalate the problem. There was no urgency, no ownership, and no effort to resolve what was clearly a service failure on Slomin's end. For a long-standing customer, this level of service is extremely disappointing. A company that promotes reliability should not fail to complete a routine delivery and then compound the issue with poor customer support. I will never use them again. read more

STAY FAR AWAY. At least every 2 months this alarm fails. Randomly, the alarm goes off for no reason and can't be shut off. Regularly, the pad gets stuck in connecting to hub mode and can't be re-set, resulting in the alarm going off. Tech support includes telling me to use a paperclip (yeah, really) to disengage the alarm. When this doesn't work, one has to go looking for their equipment to unplug and then remove a battery pack from the board. This is a multi-step process. The system keeps chirping and more actions need to be taken, or the alarm will go off in the middle of the night. Finally, the alarm is disengaged. But they need to send someone out. TEN DAY WAIT FOR TECH SUPPORT TO COME!!!!!!!! No refunds until tech support has come. Try to cancel the service. Nope, predatory business. Sales person said contract could be cancelled at any time. With glee, the nasty phone person told me, you can cancel, you have to remove the equipment yourself, and you are actually locked in for another 47 months, so you will have to pay, even if you cancel. STAY FAR AWAY! read more

Sales person Joe came to our home to upgrade our system that was installed by Slomins l30 years ago. Told him what we wanted and he said no problem, but there was he never got out of chair to see what we wanted and the contract had next to nothing we asked for. Then we asked for Saturday install- no problem He said - we called Friday to find out time - oh we don't work on Saturday. But they scheduled a Saturday for 2 weeks after than a Dish Tech shows up with very little pieces for system and he tells us they can install all but not but activation pad on wall only Slomins can do that. We say by thank you and the guy Joe from sales comes right over sorry let's fix it. Again he does not put on contract what we wanted. Tech came April 8,2026 I told him the story he said he would take care of everything and he did. The problem is install was no charge, we get an invoice for 160.00 for install - they tell us for upgrade of 2 smoke detectors but it was not mentioned to us on sign off - do your family or business a favor buy anything other than Slomins. Called about invoice sorry we can't do anything!!! read more

If you are thinking of Slomin's for your oil, use someone else. After you sign the contract that includes an annual cleaning they make it almost impossible to get the cleaning service. I just called now, April and was told late November. After asking for a supervisor I was given September. But, they make you wait around all day and won't give you a time window. Last year they cancelled on me and never did the cleaning. I have learned my lesson and will not use them next year. read more

BUYER BEWARE!!!! I inadvertently signed a 5 year contract with Slomins and did not read it. They raised the price on my monthly monitoring and I asked them if they could do anything to lower it and they said no I signed a 5 year contract. I said I want to cancel it and they said I would owe them 2,900.00 and if I sold my house I would owe the balance of the contract as well. Please read the contract because I am paying the price because I didn't. I would have never signed any contract for 5 years!!!! I could have gone elsewhere for a better price but I am stuck in this. read more

The worst company to deal with. If you like to pay to be stressed then hire this company to handle your home oil needs. I had to beg numerous times last winter for oil saying we're almost out yet they refused to come. They even let us run dry one night. I was already stressed having my elderly parent at home with stage 4 cancer. I could not let him get cold yet they let me down. I'm now switching to gas heating as I couldn't stand their lack of customer service. Please heed my warning and don't use them! read more

Slomin's might just be the worst company in the Westchester/Hudson Valley area. First they make pretend they are a heating/oil company but only brand themselves as a security company. If they can't get my oil order straight, I would never trust them with managing my property or house. Order oil and they don't show up, don't order and they want to show up. Call them and you will usually get a call center of people who can't answer any questions nor can they assist with any questions or concerns. They say, I will have someone call you. I'm still waiting for 3 call backs that never happened. Do Not Use this company unless you want headaches and broken promises. read more

Worst night mare on automatic delivery ran out of oil took 4 days to rectify worst customer service

if Could give this company zero stars I would. DO NOT buy a central air unit system from them. We spent over $10,000 and it's broken twice in two months on the hottest days of the year. Then you have to jump through hoops with Customerservice, which is outsourced to India or China in order to get somebody to come fix it which is beyond frustrating. You cannot call the office directly. They give you a time window and then they don't show up in that window wasting your time. Their customer service is horrific and they do nothing to help you. Their product is inferior and worthless. Do yourself a favor and pay More for a more reputable company you'll have less hassle. My old system was in for 20+ years and I've never had an issue. This one was in for two months and it's broken twice. Worst company I've ever dealt with in my life. Run as far as you can from this company. TERRIBLE. SO BAD I CANT EVEN PUT INTO WORDS!!! read more

DO NOT USE SLOMINS. They don't have enough service people to honor the 24 hour emergency service they say they do. Also check your contracts seems they are not covering what they used too before, total ripoff. They have 3rd world phone support also. read more