Took my truck in for repairs Tony said it would take two to three weeks they had it for over six…read moreweeks and used after market parts never again will i let them touch anything of mine never! Duane middleton

Exactly a month after I purchased my brand-new car, someone hit it while it was parked, knocking…read moreoff the back bumper and leaving little dents, scratches, and chips in the paint. Needless to say, my husband and I freaked out a bit -- mainly because we knew the value of our brand-new car dropped dramatically. Sigh. Fortunately, the person that hit us was someone we knew and she was quick to contact her insurance to fix the car right away. Within days, the insurance company sent us to this location for repairs and a rental car [for free]. In less than a week, my car was fixed really well (with a lifetime warranty, I think) and looked brand-new again. Yay!! While we are happy with the way the car was fixed, their customer service is the main reason for this glowing review. Read on.... When we initially went to drop our car off for repairs, the rental car was not there yet. After waiting nearly a half hour, the customer service rep we were sitting with (I really wish I could remember his name....) contacted the rental car company (Enterprise) to figure out what was going on. Their computer systems didn't show that a car was rented for us. Whaaat!? He then contacted the insurance company (Progressive) to figure out what was up. Apparently, the person over the phone messed up and sent a rental car somewhere in Texas. Dude. Again.... whaaat!? Nothing associated with either car (ours, and the person that hit us) had anything to do with Texas. What a dumb error. Since it was nearing the end of the day, we were on a time crunch -- AND scheduled to leave for a weekend trip to Chicago the next day. Not to worry -- the guys working here were on top of their game. Not only was the customer service rep taking his time to find a car for us, but he also recruited his boss to make a few phone calls. After an hour and a half wait and them playing phone tag with insurance/rental companies, a car was found and delivered to us. I am sooooo thankful for the extra effort these guys put into finding us a car and keeping us happy. They didn't have to go the extra mile to make all those phone calls, and yet they did. And on top of that, my car was beautifully fixed and take care of. Nice job, guys. Thank you so much!

Brad from Fleet Service really came in clutch in a time of need, was very friendly, quick service…read moreand just a great experience during a stressful time.

From the owner: Specializing in: - Truck Body Repair & Painting…read more- Truck Service & Repair

had my car almost a month and waited until pick up day each time to say oh well it'll be ready next…read moreweek, that we had to call to find out. fast forward to today the "pick up" day. it's not cleaned and paperwork isn't finished so now it MIGHT be tomorrow. poor communication and a month for a single fender is crazy. never again

I cannot give zero stars. Supposed to paint my trunk and put vinyl decal back on after garage door…read moredinged it. When person went to put on vinyl decal they found that mess under my spoiler. Numerous issues with not being able to put on my decals. Numerous lies about color of decal ordered and the biggest issue is that under my spoiler they left unpainted metal and chips. I cannot even wrap my head around that. Rude staff that cop an attitude. Working with my insurance company to resolve it and assured Georgetown Caliber will not touch my car again. Trying to make sure no Caliber does, as nation wide they have terrible reviews. Also, I have questionable damage in other areas that were not present until Caliber had my car. Which seems to be a common theme at all Caliber locations. Also on Indeed they advertise jobs and say techs need no experience. Do they train them on our cars!! Scary thought.