I fulfilled a years long dream of having my own draw poker slot machine after a recent visit here! I had no idea we had this gem of a store in Tucson. We rolled in on a Saturday and enjoyed chatting with the gentleman working that day. He was giving us some background on the family owned business, their machines, etc. The one that caught my eye was a classic looking (but modern in that there are no dirty coins) red Game King multi game machine. Took me about 2 minutes and a competitive price tag to say SOLD. My husband came back the following Thursday for pick up and we have had fun with it ever since. I will say that it has only been roughly 6 weeks since we got it and had an issue about 10 days in. My husband called the phone number to a guy named Joe. What I will say is, this guy was patient and did not make my husband feel like a nuisance at all and walked him through troubleshooting over the phone. Some weird thing with the money intake. Still waiting on a call to get on the schedule for a visit to ensure all is right with the machine and get the progressive set up but I like the easy to do business with and 'neighborhood' business vibes of this place already. read more

Slot Machine Store - Pool & Billiards Near Me - Tucson, Arizona

We went into the shop to look for a special gift for our grandmothers 85th birthday. With the COVID epidemic, she has not been able to visit the casino. So, we thought we would bring the casino to her! The staff was very knowledgeable & helpful. Walked us through the different types of machines & showed us how they worked. We even played a few while we were there. It was a FANTASTIC experience. They had everything we needed including the stand & casino chair to make it as perfect as possible for her. We appreciate the time, kindness and attention each staff member took with my husband & I. We highly recommend this company! We will be back! read more

We had a family slot machine give us a crazy code, we called Joe and he knew exactly what the issues was... Board battery that kept the credit and other memory functions. Called up and asked how to bring the machine in, he advised he only needed the board and to just swing by with it for repair. These machines are finicky but Joe speaks their codes and make sure they work for the up coming post Covid-19 casino parties! read more

I received a replacement pool table in the beginning of December , this one is working well

Always a pleasure chatting with the Slot Machine Store folks. They certainly are knowledgeable about the machines that they sell and truly want to keep their customers happy. My purchases have all been fun experiences, as they should be. The items they have available should help brighten anyone's day. read more

Great store, great service. The owners really know everything about slot machine. They make you feel like you're family!

I got a good deal on a great pool table. Working with Joe was a pleasure. He aims to please and does it without resorting to high pressure sales tactics. Highly recommended read more

First of all, I have to say that I originally did business with this store under the previous ownership, which was the parents of the current owner, Joe. That being said, the store was a lot better off under the previous ownership. I'll go into some detail here, but the executive summary goes something like this: I would not do business with this guy ever. Ever. The details: I purchased an IGT Game King multi game poker and keno machine about 6 years ago from the previous owner. Everything is working fine until the govt changes the $100 bill. Then it doesn't accept them. The Bill Validator needs an update on the firmware, so I call them for a price. Dee, the owner's wife tells me there is no charge to flash the validator firmware. I'm in the electronics business, so I know that takes just a few minutes, and I would do the same for any of my customers. So I send the unit off to their shop for the work after asking about turn around time. Oh just a couple of days usually. I sent the unit out on JAN 29, they signed for it on FEB 2. I was gone that week and didn't call them until I hadn't heard anything from them by FEB 10. That's when the trouble started. Dee couldn't find the paperwork, when I reminded her that it was in for memory flash she said oh yeah, her husband was in the field, very busy, hadn't gotten to it yet. When I mentioned that it was just a memory flash she said, that she actually do that and would do it later that day and send it out the next day...FEB 11. So I called on the 11th to give them the credit card number for the shipping, and she said that she didn't have time to run it down to the UPS office yet, but that she would do it later that day. So I call back Friday, FEB 12. I got another story and the unit didn't go out yet. So the following week, we're now into the week of FEB 15, I get more stories. Now I've been told that the charges would be $50 for flashing the memory plus shipping. When I reminded Dee that she had previously told me that there was no charge for flashing memory, she said oh yeah, I remember telling you that. No charge. She didn't want the cc number for shipping because she didn't have a number on that yet. Ok, so I call back later in the week and I get Joe on the line. He says he shipped it. I ask for a tracking number. This starts a series of lies that I caught Joe in. He tells me he will call me back with the tracking number. Next day I call him back because he never called with the tracking number. He wants my cell number and will text it to me when he has time to later that day. I never get the text. Next time I call back I get Dee on the phone again and she tells me that the unit shipped and I should have it. I don't. I call back the next day, this is now the week of FEB 22 and tell them that I have not received either a tracking number or package. Joe gives me the tracking number as I asked him to read it off while we're on the phone. He does. I submit it online to UPS for tracking and it doesn't come up as a valid number. I should interject at this point too that the previous week, I was told that UPS did actually have it and shipped it to the wrong address, and that he would be sending out a replacement unit. We're now talking about a replacement unit. So he's supposed to call UPS and straighten things out, and call me back. He never calls again. I text him and ask him what he found out. He texts back and says that the tracking number should be good by 6pm that night, Monday FEB 22. Tuesday FEB 23 the unit finally arrives. Crappy packaging, but it's here in one piece. I take a look at it, and it's the very same unit that I sent them in the first place. Same marks, same seal number. It was never wrongly shipped anywhere else. I pull the enclosed receipt and it has listed $35 charge for flashing memory, and $25 shipping. All hand written in the worst penmanship I've ever seen. Took awhile to figure out what was written even. I put the unit back in the game, and guess what? It doesn't work. Now I don't want to call this guy after what I've just been through with him, so I go online to troubleshoot a CRC error that's showing up onscreen now. CRC error happens when the check sum or other data in the bill validator doesn't match up with the data on the motherboard. It happens anytime you flash the memory on the validator. He should have mentioned that. So I find the producer online for fixing this error and after doing so the unit does work. No mention of the need to do this from Joe. So, would I do business with this guy? Not a chance. These things are ridiculously high priced to begin with, and with service like this, who needs it? One thing in their favor, at least they had the good sense not to charge for either the flash or shipping after all of this. The receipt indicated that they waived the charges due to the time it took to get it back. Rate them 1out of 10. They might have gotten a higher rating without the lying. read more

I have been doing business with the Slot Machine Store here in Tucson for over 10 years. They are family owned and customer service is what they are about. I have purchased 3 iterations of slot and pinball machines for my game room through them and have been treated excellent. I highly recommend them and will continue to do business with them! read more