Naty at Smart & Final is hands down one of the BEST employees I've ever come across! From the second I walked in, her energy was welcoming, positive, and super genuine. She goes above and beyond to help, keeps everything running smooth, and somehow still manages to brighten your whole day. It's rare to find someone who actually cares about customers and takes pride in what they do--but Naty is exactly that person. She turned a simple shopping trip into an awesome experience. I walked out smiling and thinking, "Now THAT'S how customer service should be!" Smart & Final is lucky to have her--she's a total rockstar! read more

Great selection, prices and the produce guy was great. The checkout with Veronica was very unpleasant. She never once smiled, schooled me on how I didn't turn soda pack over for easy scanning for her, and was just plain rude. It was the day after Super Bowl so maybe her team lost. Ugh. read more

When the self checkout machine shows a message that doesn't coincide with a normal checkout process, and it freezes up, the checkout assistant shouldn't tell the customer "Well YOU'RE the cashier" (twice) and, I'm busy taking care of 7 of these machines. Being that the store can't hire enough normal cashiers I will go to another store where THEY can. read more

It's okay as a grocery store, but good for vendors and contractors to load up on supplies for their small business. Lower your standards and it's decent for the money. I'm knock two stars for understaffing cashiers and funneling people with grocery carts full of food to the cramp self checkout. read more

We found everything we wanted and couldn't believe the variety for a "discount " supermarket! And, they have electric carts (which I need). Even a big box of Jimmy Dean breakfast bowls, at $17.99, or $2.23 per bowl, half the cost of other stores. We're interested in the online ordering and delivery to our Laguna Niguel area. We're new to this area and this is a major find!!! read more

Bought 2 small watermelons and had to throw out both of them, they were over ripe. Will not buy watermelons here again. Can't return anything here. Better to buy them at Trader Joe's read more

I go to Smart and Final often and everyone is very kind. I usually use self check because the line at the checks tends usually have people with carts full. Today I used a check stand because it was empty. The gal who checked me out a beautiful tall blond named Claire had a wonderful warm smile and was very kind! Thank you Claire for making my day! Great price also on sliced cheese! read more

This store has just about everything you could imagine, a one stop shop. They have the name brands you can count on and plus their own brand store brand, first street. Pricing overall is generally fair, but it's really the selection and options that keep you coming back. Staff is always helpful and friendly going out of their way to make sure you can find what you are looking for. read more

At the beginning of the pandemic, we decided to shop here because nobody was going here and they had more in stock than the local Vons, because they limited purchases and the hoarders couldn't get away with it. Alas, we decided not to return after a couple of trips that left us feeling insecure about the regular exposure to less than considerate other shoppers. It was good when we needed it. read more

Yes I've showed there for 30 years only keeps getting better employs are very polite an helpfully love there produce especially there spinach an apples read more

This is the worst grocery store in the world. They never have what you need, everything is overpriced, and the produce is either extremely unripe or moldy and there's no in between. I bought a sweet potato 3 weeks ago and when i went to use it, it was WHITE on the inside. A white sweet potato. read more

This store used to have excellent service!! In fact there are a few wonderful people still there! But tonight coming thru Paolas line...I asked if she was open she pick3d up the closed sign and threw it somewhere looking pissed!! I said back in the old days a simple answer sufficed and she lied and said she spoke to me.the she overcharged me on a Halloween item one scanned 1.99 the other didnt.it was 11/3/23 and both were candied apples when asking about it she became belligerent and said she couldn't help me then mocked me with I changed it are you happy now?? She proceeded to try to degrade me and said I could always go to another smart n final and said she was the manager!! Meanwhile my husband and and 2 mentally retarded boys were behind her patiently waiting for her to finish this rude tirade..in my 32 years of grocery background I've never seen anything like this and I've been privy to over 9-10 smartn finals all over LA county and Orange it was below except able don't you think Mike Carren??? 2 weeks ago another cashier named CeeCee I believe made me and this poor tired lady wait 15 min to get a price check while another checker opened up and didn't take 1st in line..she also was rude,uncaring and as I finally checked out of another line and was walking out she caught my eyes and openly laughed in my face!! Like something out of a mean girl movie!! What happened to this store?? I've had 3 years of joy shopping here interacting with employees etc... there was much more about 2nd story but would take to long..As for me I helped that poor old lady put her stuff in her car and wished her well I could tell she wasn't well and the experience just wore her out so sad read more

I like shopping he because of the great prices and large sized packages. Kind of like a cosco without the membership. Service is fine, never much of a line either. Plenty of easy parking and always well stocked. Great option in the area if you are looking to stock up. read more

I agree, Diane you are not accurate. I have been shopping at this store since 1997 and Bernice and Sal as well as many others are always friendly, accommodating and willing to help in any way they can, The store carries an incredible array of products. I shop not only for my family but for my restaurant since 1997 and will happily continue to do so. read more

Quarantine - 4-3-2020 Young workers, no mask & no gloves. Not a good quarantine experience tonight. In this uncertain time, Please, Please, Please take extra precautions! read more

Love the workers there, so nice and friendly. It is always a great experience walking in that store. The worker that rang me up was awesome and super nice, keep up the work guys... :) Diane E. I personally I got helped by Cici and she was an awesome young girl, I can personally say that your comment is quite debatable and quite frequently rude. read more

Love the produce department.. The veggies and fruit are always fresh, what a great selection.. thank you. Costco. Albertsons and stater brothers, don't come close. Thank you read more

Great staff and amazing customer service. I accidentally dropped a pack of raspberries at checkout and without even asking, a nice lady cave by with a new pack and helped me clean them up. Super nice. Very friendly and helpful. It's always nice when the produce workers say hi and ask to help you too read more

12/13/19@2:50pm. This smart and final was nice and clean. Had everything I need. However, the customer service is what lowers this review. When providing I.D. the cashier or the manager did not believe that it was a valid ID and made a scene about it. It was embarrassing and even the other customers were bothered by it especially since the line was busy. We did not appreciate their rude and snippy behavior in the store. Never in my life have I experienced such poor customer service from a smart and final. I offered to show my I.D. And the cashier yelled out," SHE HAS TO PAY FOR IT! NOT YOU!" To my fiancé. I will never come back again read more

This is the first and only Smart & Final I've ever been to, so I have no other place to compare it with. But from my experiences here, it was always pleasant. People who work here seem a little more happy. I usually hit this place for something I need in the kitchen and they usually have what I need in big bulk, which is awesome. Big tubs of cream cheese and big boxes of baking soda! They do have regular sizes too. I would go here for cooking/kitchen needs and cleaning stuff. My hair is super long and it really clogs up the drains. This place sells Drano in a huge bottle. I guess one thing that I like about this place is that it's kinda like Costco, but without membership dues and it's not as crowded. It doesn't take long to check out and prices are comparable. read more

I love Smart & Final. Their food is fresh. Their large size products are perfect as per things that one uses all the time. I'm always in and out, quickly. I'm not a great cook but, there are always great ideas such as stuffed mushrooms, Asian salads with fabulous dressing and Chinese croutons. There are many great ideas like that....I love it it keeps me eating fresh food otherwise I would probably not eat.... So this store is friendly, is kind, everyone is happy and willing to be helpful.... Thankyou, Smart & Finals read more

shitty Service slow to get customers taken care of Nacho tried to be a macho being rude. Because of my health conditions. ..

Very rude manager named Kathy. buying watermelon pick up by Instacart people When open the watermelon is bad Call and ask that we can get a new one Kathy attitude tone of voice when ask were very rude. As if she's not happy. Company need to train the manager How to answer the phone with good attitude. read more

8/10/20- The line at this store is ridiculous. I came to get one single item, but the line was so long it wrapped inside the entire store. They only had two registers open for the entire line. It was at least 15 minutes to check out and my drinks weren't cold anymore. read more

Best grocery store for price, quantity and quality. Helpful service and they have electric carts for the handicap.

I've been a customer here for 35 years and it's always improving. I love this store and all who have worked here. I wanted to give a special shout out for Nacho; his excellent customer service and wonderful attitude are outstanding attributes that I wish all employees displayed. Cudos to whoever hired him! Well done! read more

A family member goes here a lot, and every single time they've come home from this grocery store, they've had multiple moldy items. They have really bad eyesight and don't see this while in the store, so I'm usually the one who finds the unpleasant surprise. Usually it's the fruits and vegetables they come home with that are moldy, but I guess it's spreading to the cheese. Do yourself a favor and don't bother coming here if you're going for fruits and veggies (or cheese, I guess). If you're buying dry items, I'm guessing you should be okay, but this has happened so many times that I no longer trust this location. read more

Smart & Final Extra! - Grocery Near Me - Capistrano Beach, California

This store got a serious remodel a few years ago. It was down the street from me and I would visit 2-3 times a week for 5 years. Kathy is a hard working employee and represents S&F professionally. I went mainly for their fresh produce. Years ago I would have said you were crazy that S&F would have the best produce in town. The Hispanic man that runs the produce department was always a pleasure to speak to. read more

This Smart & Final has a new name - Smart & Final: Extra! I guess these are the Extras: 1) The store has been completely re-organized and is much easier to use now. They have more registers and more checkers to help answer questions. Still, on a recent visit, I did experience a long delay in getting some help reaching a box of cups poised on the highest shelf in the store. This time, though, someone stocking produce was able to help. Used to be you could never find a single solitary staff person on the floor. 2) Speaking of produce, their produce section is now overflowing with fresh fruit and veggies - somehow they make it look more abundant than the other stores. It looks like a farmers market over here now. Whereas it used to look sorta sad. Like Charlie Brown's Christmas tree. 3) Most everything I check here is far below the prices in Ralph's, Von's, etc. Example: mulling spices for apple cider were $3,29 here, and then I passed the same brand at Ralph's the next day and saw they were $4.49. 4) This is the best place to shop for large parties - they have cups, plates, napkins, coffee stirrers, you name it. And again, the prices here are way, way lower than any of the party stores. If they sold rolls of plastic tablecloths here, I wouldn't even have to go to those party stores anymore. The only area of this store that I've found to be cheaper at COSTCO is the liquor section. While shopping for events at work, I've noted that the alcohol here is maybe 50 cents more than at COSTCO. So, it's minimal, but when you are buying a lot - it adds up. Party on! read more

I like this grocery store because of the low prices compared to Ralphs and Albertsons. The young man (Giovanni) who works in the produce area is very helpful. Kathy, the checker, is a total sweetheart and I wait in her line even if the line is long. The selection of the foods and the private label (First Street) is better by way of price and quality compared to Ralphs. The produce is fresh, the store is clean and the quality is good. read more

I was staying at a timeshare in the area. I was able to stock up on everything. I don't usually do reviews for grocery stores but the staff was very helpful & nice! read more

Everyone was wearing masks in adherence to COVID-19 Precautions. Store was well organized and conducive to social distancing. Staff was friendly and helpful. read more

+ Cheap stuff - Not much of a focus on all natural, organic, earth friendly etc etc etc. - I own an eco friendly cleaning business and would like to see more that I can use here. - Always crowded read more

I just left this store. My self and three other people went into the store. I was wearing my mask and the other people hand their bandanas. We walked into the store and headed to the drink section. After a few minutes and employee wearing a black mask under his nose came up and asked in a sharp tone for the three people to put their masks on. The three people forgot to put them up and said sorry and quickly went to put them on. Meanwhile a woman, named Kathy, bolted across the grocery store to proceed to rudley demand, not ask, for the three people, who were putting already to put them on, to put their mask on. I understand the importance of following regulations, but both of these employees came across hostile and rude. To add more insult at least 7 people were not wearing their masks properly or at all. I would have appreciated if they were more polite or if it was this important they would have a person at the door greeting and reminding people to wear their masks. read more

I have always liked Smart & Final I shop there when we're gonna bbq. Or have people over they have pretty good deals.

I have been to this place several times and I always get horrible customer service the cashiers are rude and nasty sometimes I had to use the bathroom once and it took me 10 minutes just to get in there because they treated me like I was some kind of homeless person and even the man who let me in the bathroom said they don't let homeless people use the bathroom I think this is sad homeless people have to poop too where is the humanity these businesses are so unkind and dehumanizing They wouldn't even give me the code even after I told him I was ready to piss myself they insisted I wait for somebody to let me and seriously 10 minutes I waited I decided I would never spend money here again the savings isn't that great anyway read more

I can't believe they have fallen back to their old ways. Friday evening, 5 PM, 2 check stands open! Line back to the wall, down the wall, to the next wall, and over. 2 checkers!!! If all or most stands are open and busy no problem,I will stay in line but 2 checkers!!!!!!!!!!! NO WAY. I did put all my items back on the shelf and left. Maybe for good. read more

My grandkids are visiting for Spring break Went into your store for a few groceries The customer service wasn't pleasant At All! When the kids make comment on the Rude attitude of the clerk....you know there Must be a problem. Not driving from San Clemente again... For such sour attitudes. Melissa must need a new career. D.Moore read more

This store has EVERYTHING. I don't come in to shop for regular items as often as I would like because I live in South San Clemente, but I always think when I am shopping, "Why don't I come here more often?" The prices are great, the shelves are full of all kinds of interesting selections, and nice staff. Well Done! read more

Before I went to this store I checked the saftey precautions on the Smart and final website. "Other Safety Precautions" "All Smart & Final associates are being provided gloves and facial coverings, and are required to wear them." I felt confident visiting Smart and Final. When I arrived at the San Juan Capistrano location on 4-15-20 at 9am, the employees were not wearing gloves or masks. When I asked the store manager about this discrepancy, he told me that the saftey precautions were only for LA and San Diego. More on the subject: "Smart & Final is committed to the health of our communities, and we're doing our best to make sure your shopping experience with us is a comfortable and safe one. Let's look out for each other, because we're in this together." Only if your visit a San Diego or Los Angeles location. That's their best. Without mentioning that their saftey precautions do not apply to Orange County, Smart And Final's saftey policies are a misrepresentation at best. read more