What's the purpose of having a Western Union if it never works? I've come here to use the Western Union so many times and all they have are excuses. That goes for Ralphs on Greenfield as well. Incredible how it never works and nobody cares. Society has De evolved to the point that shit service has become acceptable. read more

This Ralphs is very large, clean and well organized. The staff are helpful and I'd love to give a major shout out to everyone who works in the Deli! I love this location's selection of flowers too. They have some unique and more classic options too. And on top of it all, they're open super late for any last minute grocery items you may need! read more

Ralphs Fresh Fare - Unique flowers - Grocery Near Me - Dana Point, California

This location is awful with terrible customer service. The short bald employee by the name of Christian is a rude worker with a bad attitude. If you can't be helpful and hate your job in customer service, then with work somewhere else. What an ugly and miserable person! I prefer the Ralphs in Laguna Niguel. I'd rather drive further for a more pleasant shopping experience. The manager at the LN store said that he's sorry and that he only hears bad things about the Dana Point location. read more

I order online and pick up my groceries to save time. I rarely save time since when I use their app and I text the parking spot it doesn't go through. I call customer service in the store and no answer. I go in the store and can hear customer service being paged 3x that they have a call. A cashier finally pages the employee who brings out the groceries. The shoppers are fabulous but the management is not. read more

While shopping at Ralphs, I experienced what I believe to be racial profiling and extremely poor customer service. I had a cart with frozen fish, fish fry, canola oil, cookies, and potatoes. As I made my way to the self-checkout, I noticed an older female staff member standing near the exit doors, watching me intently. When I turned toward the self-checkout, she began following me, maintaining direct eye contact. As I began scanning my first item, I looked for shopping bags and didn't see any. I asked the same staff member--who had been watching me--where the bags were. She curtly replied, "They're right in front of you," and pointed down. My cart had been blocking my view, so I hadn't seen them. I said "thank you" and continued scanning my items. Throughout my transaction, she stood next to me, closely watching everything I scanned and even looked inside my cart as I finished. Once I completed scanning, she walked away. As I was paying, while putting my card back in my wallet, she returned and said, "Sir, you need to press the confirm button." I explained I was in the middle of putting my card away. Meanwhile, other employees walked by, glancing into my bags and adjusting items that were already neatly arranged. One even came by and added more paper bags at my station only. After I received my receipt, the manager happened to be nearby, watching me as I exited the store. We made eye contact as I held the door for an elderly customer. I am an African American man with locs, wearing blue jeans with a Flash superhero emblem and white canvas shoes. I've worked in retail for over 12 years--I know what it looks and feels like to be followed, scrutinized, and profiled. Ralphs failed today in providing fair, respectful service and making every customer feel welcome. I felt uncomfortable, targeted, and treated as if I were guilty of something simply for shopping. It's not right--for me or anyone else who looks like me. While this Ralphs location is closest to me and I intend to continue shopping here, I will speak out every time I feel disrespected until something changes. The manager in this review is named London. Sincerely, A disappointed but determined customer read more

No cart corals. There are rusty carts strewn across the half filled parking lot, because many customers can't be bothered to walk it to the front of the store. Store is cramped. Especially at the front. Narrowed by displays creeping into the path. It's supposed to be a little more upscale than most Ralph's but it's stress inducing. I couldn't wait to get out. read more

Ralphs keeps getting worse and worse. Prices continue to go up for no reason other than CORPORATE GREED! We need to stop this madness by not purchasing foods that are over priced! Also, today I discovered they installed TWO FULL SIZED self check outs while having only one employee run check out. I had to call a manager three times because it didn't work. So fewer jobs for locals who need work, higher prices and they are making us work scanning and bagging to buy their over priced food. This is at the Dana Point Ralph's on Del Avion and Golden Lantern. Ralphs, you lost a regular customer because of your greed and corporate fascism. I hope you lose many more so your shareholders who profit millions can see how it effects your customers! read more

Ralphs Fresh Fare - The new full sized self checkout at Ralph's. Now you can work for free while overpaying for your weekly groceries! - Grocery Near Me - Dana Point, California

Food is always good here. Today however the lady working at the self-checkout area was quite rude, 12:55 p.m. October 8, 2024, not much else to say except I'm sorry she was having a bad day. I don't usually go into this much detail but I was also having a bad day and just decided to keep my mouth shut and write a review instead. Thanks read more

It's not the store that's a problem, it's the packaged "sushi" they sell, from a company called Zenshi. When I walked into the store, I saw the sushi and stopped to look a bit closer. The prices were really, really low - about 1/2 the price of the sushi found at Whole Foods (Kikka brand) and also less than Smart & Final sushi which believe it or not, isn't bad. I looked at the ingredients and it was a long list of artificial ingredients - artificial colorings to make the fish resemble a pinkish reddish color that real, wild caught fish possess, artificial fillers, artificial flavors... it's basically a whole bunch of chemicals that our government is finally in the process of banning, with a side of questionable "fish". You definitely get what you pay for, it's so sad that people put this in their bodies - probably unknowingly. I hope things change. read more

Starbucks lady was SO rude I could hardly understand her. She made me repeat my order three times, scan my app 5 times and I was just trying to pay with my app. I ask the other lady for help because I literally could not understand the first lady and she obviously couldn't understand me. And she yelled at me saying I'm the manager I'm the manager. Like okay? I never asked for a manager how about some better service. Never getting Starbucks from Ralphs again. read more

I do love the selection on all items. Specially on their cheeses and artisan breads. However, this store could use more lighting. The isles are Too dark, I honestly prefer bright, light and dynamite. I don't like dim lighting while I shop. When I don't want to drive all the way to Laguna Niguel to Wholefoods, I can usually find most of the items here. read more

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The produce guys at this location need some training. I overheard an inappropriate conversation regarding crackheads. One of the produce guys walked right in front of me. I made a comment about it and he turned around and mocked me to my face. I usually shop at the Ralphs in Talega. They have much better service. Tony the cashier was excellent. read more

Every time I come into this Ralph's I get the run around trying to get a money order. Why is it the manager on duty can't help? It's always an excuse to why they can't help. Piss poor service! read more

Ralph's is consistently great when it comes to customer service.. Store is clean and well stocked, prices are fair if you stop seasonal and watch out for sales Be sure to check out their manager specials in clearance items in the back, you never know what you find. . read more

This store is small and has local charm, warm and welcoming employees and even a Ralph's boogie board by the cigarette stand. When there were smash and grab burglaries in Beverly Hills they had visible security and extra floor staff just in case. I find high end loss leader bargains in the meat and in the refrigerated alcoholic section that include fine Champagne. The sushi guy is there in the evening and checked out whether I needed help. Young and older people were there and the atmosphere was chill. I highly recommend this small town experience that the locals and tourists enjoy daily. Ooh, last but not least, they were open til 1 am! read more

I know, I know, it's a grocery store. Why review a grocery store? But check out my pictures...they have the most incredible cheese section for a regular grocery store. The cheese...full wheels, half wheels, from every country and every region. It's utterly astounding the varieties. Plus, fresh sushi and Starbucks! Yeah baby! Yelp 100 Challenge! (2017) - #8 read more

Ralphs Fresh Fare - Seriously, sooo much cheese! - Grocery Near Me - Dana Point, California

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This place provides zero service. Self checkout is horrid and the produce is junk, you are selling moldy produce, all the Italian parsley you are selling was flowered, then when I got it home it had bugs and larvae; tomato packages were also moldy; chives were rotten. Not a single employee said a single thing to me. You cant be in this area and pretend we don't exist. This place is so way too dense. Poor layout. read more

My least favorite Ralph's ever. Horrible meat selection- a lot looks expired. Tiny narrow aisles. If you dare wait for a cashier/ the conveyor belts are always wet and dirty. read more

Ralphs (Ocean Ranch location) is an ABSOLUTE nightmare. I stopped shopping there regularly a long time ago and today's experience cemented my decision. Crowded narrow aisles with tons of junky floor displays everywhere. Wildly unorganized bakery and deli areas, carts in the back of the store refilling cases blocked the whole dairy section. No central holiday section like several stores. Shelves are stocked so high that twice I had to go and find someone to reach an item. Check out experience in their new "cashierless" checkstands is completely ludicrous. Unload cart myself, scan groceries myself, bag the order myself and help myself to my car is WAY TOO MUCH WORK. Please also note that I never saw ONE employee anywhere except the overworked, disheveled employees at the two full service registers. Goodbye Ralph's read more

Since moving to laguna Niguel I've shopped at many local grocery stores I have always had been a Ralph's shopper before I moved here I love the people here- they all work so very hard -they seem so dedicated to excellent customer service !! great deals too the manager "Victoria" was down on her hands and knees this morning to move some products to the front of the shelf!! its the day before Thanksgiving and everyone here is so very cheerful and professional i appreciate Kelly's efforts consistently and Rumi is always hustling Rigogerto is always looking sharp and working hard I actually look forward to grocery shopping here due to the amazing people and great products read more

I'm so disappointed with our local Ralph's. First of the deli counter...plan on a good long wait before anyone even looks in your direction. I can't count how many times I've given up and walked away because who has that kind of time? Then just when you think you've got the store wired they move EVERYTHING around so you've got to go down every single isle to find a pack of brown gravy or a jar of olives. Then after you've given up on the deli counter and finally found your jar of olives you head to checkout... evidently they are Hell bent on making us check ourselves out even though we pay an outlandish price for a bag of groceries... they can't even offer us the courtesy of taking our money in person and giving us a little smile as they dig their hands so deeply into our pockets. If you want that courtesy you'll have to wait as they never have more than one or two cashiers on at any time anymore, no matter how long the lines are... nope, you will be forced to check yourself out and bag your own stuff if you want to make it to work on time... I've seen this store steadily decline over the years but now it has become a seriously unpleasant experience. read more

This place used to have it on lock just by being open in this town after 10 pm. I am absolutely shocked to have gone in here twice now after 10 and all they have is these useless "self checkout" stations open with NO CHECKERS. There's three staff on the floor if not more, but NO CHECKERS, to help you check out! Ridiculous! First of all if I'm shopping at 10, the last thing I want to do is check myself out. Second of all, I'm not your f'ing employee! I'm your customer! Unless I can deduct my normal hourly rate from my bill, it's not happening. I can't believe Ralph's is so gosh damn cheap they won't even pay for a single person to run a single register in these later hours. If this is the case, just close at 10. Good luck with the increased Theft you'll probably experience, and the droves of people who walk out of your store completely pissed off like myself and leave their groceries sitting in a cart to rot because you were too cheap to pay somebody by the hour to run a single register in the later hours before you close. Positively ridiculous. You are absolutely the worst. read more

Always went to this Ralph's while growing up and I feel like it has everything that you would expect a grocery store to have. Pretty clean store and the staff seem like they don't hate their jobs. Just feel bad for the Starbucks barista bc they get slammed in the afternoon! read more

Wanted to thank Jordan for her great service! She is an asset to this store that has significant problems (not going to go into detail right now). She is always MOST HELPFUL IN JUST ABOUT EVERY SITUATION That needs addressing ! For example ; low stock on many items; only self serve available and I have a cart full of groceries . She jumps right in to help ! I hope she is here to stay awhile anyway! So many new faces it seems at this store so it helps to know there is someone I can count on ALWAYS ! Thanks Jordan! BDAY CAKES I ordered thru you were PERFECT! read more

Worst grocery store I've ever shopped at. Very poorly organized and managed. Tiny isles that are packed with displays making it even more difficult to navigate. Two isles in the produce section were taken up by equipment to repair refrigeration but no one working on it. I would go on but I see there are a myriad of complaints about this store so obviously Ralph's could care less. The checker and bagger were great but that's it! read more

Bathrooms were filthy at the Lake Forest location Soup dispenser was broke, urine on floor. COVID heaven, hadn't been wiped down or cleaned in some time. read more

This is the filthiest grocery store I can recall ever going to. The registers are dusty and filthy. I can't imagine what their back deli or meat department must look like. I've never tried the restrooms because I'm sure they're just as dirty. It's the closest grocery store to my house and sometimes I'll spend double and go to Gelson's to avoid this Ralph's. The floor is busted up concrete. It desperately needs a deep clean and when they can a full blown renovation. Touching the checkout screen is probably hazardous to your health. I doubt they even wipe them or the conveyor belts. Foe being in such a high end area I'm surprised. Wish there was a closer store other than Gelson's. Their Kroger bagged produce leaves a lot to be desired as well. Stick to the name brands. I hope corporate comes and does a surprise inspection of this store soon. read more

Service is awful. Don't ever go there late, the people who run the night shifts are very rude and are not qualified to be there. They have no knowledge of the store and no manners. They just stand there, they are not even dressed appropriately! I'm shocked how these people even get hired to be working there and called themselves managers! read more

I was so happy to hear that This Ralph's has a Dmv Kiosk, it so convenient to take care of DMV transactions. Also to my surprise, they have an amazing cheese shop inside the store, such a great selection, they also have an olive bar. Everything you need for an amazing cheese charcuterie board. read more

Astonishing! From the bad meat, dead rodent, restroom smells in the back to surly/rude simpletons in the middle, that "blonde" woman in front, this is the worst store I've seen. If you live nearby, go to Trader Joe's as they're Great! Also, Costco is very good. Generally, I like Ralphs and the folks there in San Clemente are fantastic!!! read more

Rotten fruits!!!!! Second day in a row had to bring it back. Tried addressing it with a manager. She didn't even care. Low quality food control. read more

I come in here just about daily. They always have what I need. The produce is fresh and they always have my favorite wines in stock. I swear they are reading my mind. Staff is always around and helpful. I LOVE self check out. I zip in and out. read more

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This is a very nice Ralph's. Something that makes it stand out is the beautiful cheese stand they have. The array of cheeses they carry will make any cheese lover drool. The works also seem well educated on the assortments and are happy to give suggestions. Since I like shopping late night, I like that they're open until midnight. read more

Ralphs Fresh Fare - Grocery Near Me - Dana Point, California

I used the click list service at this Ralph's today. I was worried about what produce they would give me. There was no need to worry though!The associate, Eddie, was so professional and polite. He made sure I had the best quality peaches and plums. He was so attentive to what I needed. I know I am a high maintenance customer. He made sure I was completely satisfied with everything before I left the parking lot. I will definitely be using this service again. Thank you Eddie. read more

Ralphs Fresh Fare - They also have these fantastic trees in the parking lot. - Grocery Near Me - Dana Point, California

I really appreciate and employee named Brian from the deli department spending a little extra time layering my sliced deli meat and cheese in a professional manner. I would hope that all Deli employees would spend a little extra time and attention to detail Like Bryan does read more

I much prefer giving good reviews to bad, but I've reached the point that I have to say something. I have been coming to this location for years. I find the people that work here to be great. The are nice and go out of their way to be helpful. However, shopping at this location is never fun because of the constant stocking that takes place. I get that items need to be stocked but what I object to is the constant carts, bins (of trash or food) and pallets left totally unattended in multiple aisles throughout the store. If items need to be stocked, have someone working on that area to completion instead of just leaving stuff everywhere so shoppers have to struggle not only to get throught the aisles, but....you know....have access to items they want to BUY. read more

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Never think to review grocery stores but everyone that works here is so friendly and helpful. Always a good experience going here :)

During this Covid pandemic all businesses must work a bit harder to try and keep clean. Employees wear masks but I don't see anything else happening! I was there Saturday and the conveyor belt that I was putting my FOOD on was filthy- it was visibly marked with food juices- probably meat. My checkout guy couldn't of cared less- he was also pretty damm unfriendly. Please require your employees to wipe the conveyor belt and the customer checkout area where credit card goes. This seems like common sense to me. read more

I'm a regular shopper at this store , usually on Thursday morning every week . I had the opportunity to meet a girl name Rumi ! She's an amazing person , greeting you always to make you feel welcome. Alway ready to adjust you , checking the items that you are looking for. She's patient , knowledgeable, kind and very professional. I'm the past I had some bad experiences at the store , but Rumi absolutely makes up for those bad experiences. Every Thursday I look at the end of my shopping to see Rumi and enjoy her kindness and beautiful smile ! Thank you Rumi ! Martha . read more

The store is very clean and all the employees are very helpful. Alayna, one of the store managers is always very helpful and professional and always greets her customers with a big beautiful smile. read more