Check out at this store is always a mess. The cashiers are slow and unprofessional. Today was the worse. Monica, the rude cashier was talking about me in Spanish to another customer. When her equally rude manager Ismael came out to check me out, he de-escalated the situation by blaming me. I recommend that you spend your money at any of the nearby grocery stores like Food for Less, Aldi, Trader Joe's or Vons. It's worth the drive to be treated with a little courtesy read more

Came in 50 minutes after opening, slow store barely any customers there. One register open and a cashier needs help to process a customer. 3 minutes had passed, no help, line at a halt, everyone standing around with their thumbs up their ***. I had left for waiting too long, who knows how long the other customers had to wait. read more

This place has everything and it is so neat and organized and very clean. The checkout lady was so nice. It was a bit weird that some of the items are in the back or locked up due to the area but its a really nice market! read more

Smart & Final Extra! - Eggs! Grade AA - Grocery Near Me - Santa Ana, California

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i usually have bad experiences at smart & final, but today was different. the young gentleman at the register, jorge, was a great help. he was patient and kind, especially since i sometimes struggle with my english. very respectful and polite such a nice young man! read more

Ishmael is a disrespectful manager. He's the really short guy with the slick back hair. Every encounter I've had with him has been hostile due to his personality. One morning I walked in and he said good morning and I responded but because my voice is soft, he repeated what he said in a aggressive tone so I turned around and I replied saying " I said good morning the first time you just couldn't hear me" and from there he's gone out of his way to make every interaction negative. The most recent interaction was when he tried to humiliate me in front of his employees and I responded by defending myself while keeping a composed manner. I cannot remember the context but no matter right or wrong, his behavior was no excuse and especially him being a representation of Smart & Final management. He has zero professionalism and has a lot of attitude. read more

Normally come here to get specific items such as cheese, picnic items, and Ribs. Yes the ribs here are the Smithfield brand, but they have them all the time. Today was no different and I got 3 racks that I will be making later this week. However, the real reason that I am reviewing today is due to the help that myself and the cashier was able to give to another customer. This lady wanted to buy strawberries like I did, and she did I not have the app available on her phone, so I was able to buy them for her with the discount because the coupon was for 2 packages and I was only getting one package. I have been to some places and they won't let you help other customers. Thankfully here they did, so I did. Thanks read more

Wow! I will be honest that this has been my secret spot for deals and secondly the customer service is ultra stellar!! The quality of care that the entire crew delivers is impressive. The big male cashier dude is ulta awesome I think his name is Arthur and Jessica is a real doll. Love the spice selection and love all the veggies selection. Store is clean and organized and most have many crew members actively stocking. Most are bilingual and fast. I have witnessed them multitasking with joy. Well, they all have masks on but back before COVID-19 they smiled. The the GM please know that your cashiers really deliver professional customer service. Otherwise a great spirit collection with matching good deals. One of my top groceries stops due to excellent customer service. Front row parking location is in front of Mater Dei High School. read more

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45 minutes wasted at this store. Tell me if that is "Smart" to do to a customer? I went in there and was ready to pay and forgot my phone in the car to pay and I went in there thinking she was going to keep her word and ring me up really quick, and NO! She made me wait in front of the line with my food in the cart and told me to go see Jorge instead in register 6. Jorge then takes 3 more customers, when he had told me to wait a second. I had been waiting 40 something minutes and they wanted to keep me there for another hour perhaps! read more

Usually the store gives me no problems. I wanted to leave a review though about one pressing thing. Always check the expiration dates! The other day I was in there and I kept laughing about the expired products I would find with my partner. That was until I found a pasta sauce that expired in...2023, sitting on their shelves. I still love this place though. read more

Smart & Final Extra! - Lidia's Pasta Sauce with the expiration date: 10/17/2023 - Grocery Near Me - Santa Ana, California

This store has a hilarious name I don't know why they made that up, service is fast and reliable, ambience is fresh air conditioning, they also have sushi, check the aisles, in a plaza with other stores nearby to walk around and look, and variety of foods. read more

I love to go in the store the first thing I see is a very nice women her name is Jessica she only one that said. Hi she ask how I'm doing she take the time to help me wish they had more cashier like Jessica then the store would be perfect plus the manager of that store is cool Thank You Jessica Great Job A Truly Happy Customer Lilly M read more

This place has what many other shooping markets do not, which it becomes a beneficial factor for me. Located on the corner plaza on Edinger Ave and Bristol Street. Its right next to the O'Rilley auto shop and the drive-thru Jack-n-the Box. Convient sight seeing from the traffic on Bristol headed South, this location carries many items which are unavailable at their competitors. My favorites are the weelly discounts on items that are already on my shopping list such as the Almond milk with a hint of honey brand Silk is almost always on sale!!!! Their fresh produce section is for the most part kept clean and well stocked up. As well as keeping their aisles clean of clutter and easy to gather items from the shelves. The great thing is that if you happen to be on one of the neighbor stores (like the new 24Hour Fitness) just the thought of having the gym and a grocery center right by each other, makes the visit here so much more convenient. read more

Smart & Final Extra! - Candy aisle is always clean and fully stocked - Grocery Near Me - Santa Ana, California

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This review is to express appreciation for the asst manager, Alejandra, aka Alex on her badge. I came to smart and final to get supplies for a school robotics outreach party- flamin hot Cheetos and jarritos. The event meant so much to the kids that in my excitement, I lost my receipt and I worried that expensing it would be difficult to impossible. I tried contacting my credit card company but it was so frustrating and they would only open a dispute. On a long shot, I decided to call the store and see if they could track the receipt down. Alejandra was not only super nice and non judgmental, but she went way out of her way to help me track it down. This not only helps me cancel the dispute with my credit card company, saving valuable corporate resources, but it also helps kids in the community. I'll definitely use this store again for all my team and business needs. Thank you! read more

This store is always clean, organized and the staff are always friendly. I've been here past 9 p.m. twice and never had any issues finding what I needed (I'm usually here because I can't find what I need at other grocery stores) It's across from Mater Dei and it looks a little sketchy in the parking lot at night but there's bright lights and I've never experienced anything sketchy here. Recently an old lady counted out all of her money in pennies to pay for her purchase (I think it was around $20) and the cashier was super nice and patient with her and helped her count it out. I was on the phone with someone and would've offered to pay but she finished counting her pennies before I got off the phone. Another time a cashier lady started a conversation with me and was just really nice and it was at least 9:45 p.m. so I wasn't expecting a friendly convo at night. Items I've come here for that I couldn't find at my usual grocery store: torani syrups, puff pastry paper, strawberry mochi. Also, they're open late which makes it a prime location to visit. read more

I found everything that I was looking for! Store is super clean!! I left with a smile on my face all thanks to Arthur the cashier. He helped me out with my transaction and prior to helping me he was extremely nice, attentive, pleasant and made everyone smile. Such an amazing individual! Made my store visit 10x better. read more

FYI...to all consumers shopping at Smart & Final please be aware you can't return anything. Apparently, I was told it's on the receipt but it does not state no return. I was told by the manager it's posted at the doors. Who has time to read anything at the entrance especially when you're trying to keep social distancing. My return is candy bars that are fully packaged in plastic that can be wiped down. I made a big purchase for work here for the first time but it will be my last time. I found this particular item cheaper at Costco so that's where I will continue to take my business to where they happen to be taking returns. read more

I'm still in my car while writing this quick review. I just wanted to come on here and say a big THANK YOU to Arthur. He was the cashier who rang me up and he was the nicest, sweetest person ever. Something as simple as me going to the grocery store for something quick turned into me being in a good mood the rest of the day. Give the man more money! read more

Did an instant cart order here and the cashier was very nice. Most store give attitude when I say I have more than one order but this guy I believe his name is Arthur(with a raiders mask), was very nice and patient. Bagged everything great and had a good attitude! read more

I love shopping at Smart & Final store, specially because their products are good quality not to mention the digital deals, unfortunately the employees at this location are always super rude. They make you feel like if they are giving you the groceries For free. I bought Ragú sauce, but I accidentally got some weird one that said sugar free, so I went back to the store and ask if I could do even exchange for the regular sauce. They didn't let me, the only thing they allowed me to do was returned the 2 sauces that I bought for 1.49 and charged me the new ones at regular price. Also another day they didn't let me used a digital coupon for beer because they said I used it already and it wasn't truth. I got so mad and call a costumer service number and they confirmed that I didn't used it before and called the manager to help me. Everyone in this store has very bad attitude. I'm thinking to go back to shop at Stater Brothers. Im going to spend my money somewhere else where they appreciate the costumers and provide a nice costumer service. read more

Pre-ordered a large order for work, spoke with Alex and Maria. Both associates took my order on the spot along with my contact information. I received a call the day before I was to pick up my order and my quantities were verified and I was asked if i needed to add anything. I arrived to pick up the order and it was sorted into two carts. I was very impressed with the service I received and will definitely be going back for any future orders. Thank you S&F! read more

Why waist your money on drive thru junk food, when you can feed 4-6 people on their awesome rotisserie chicken and side or two of their cold or reheat side. Yukon gold mashed potatoes is a favorite go to. The staff always willing to answer questions go out of their way to help not have to make multiple grocery store and warehouse for bulk items at a reasonable price read more

Never packed! Prices are great! Can't beat the quality of the fruits & veggies! So glad they opened this right around the corner of my house! read more

Usually long lines but most of the staff are helpful and friendly. Others should really find another job so I stay away of those and go to the nice staff members. Wish I could remember the names of the good ones, I will have to do another review when I get all of their names. Some food prices are reasonable when they are on sale, some veggies and fruit can be found at other markets for cheaper but overall taking into consideration the raising gas prices it's not that bad plus saving time. read more

Worst place to get vegetables from. All the racks that the produce sits on has mold. Try cleaning it once a day.

Arthur is the best cashier ever!! he made my day and made me have a great experience leaving the store which great customer service is all about! IF YALL DONT GIVE HIM A RAISE IDK BECAUSE HE DESERVES EVERYTHING! There's nothing like leaving a store with a great outlook. I was shopping on fathers days around 2:00 register 4 SHOW MY BOY ARTHUR SOME RECOGNITION !!!! read more

First time coming here. Will definitely be coming again. The staff was very helpful and polite in particular Arthur, he was very welcoming we did not feel out of place. definitely recommending this smart and final. read more

I really like this grocery store. They have everything I needed and very clean. You can ask them to order something they do t have in stock. read more

Might want to check your food for expiration dates, this is a year old. That's pretty disgusting if you ask me.

I only come here because it's convenient and prices are ok. But watch expiration dates, they are HORRIBLE at rotating merchandise. Not sure who manages this store but they need more training. Tried to buy a quart of whole milk and every one had yesterday's date on them, oh and they were leaking everywhere!! I did tell a worker and he was very sympathetic...not sure he actually cared though to be honest. read more

Well I'm not sure that we needed another Smart & Final here in Santa Ana, especially since there's one 2 miles south & another 2 miles north...on the same street:P Grand opening...opened up yesterday & thru the end of today you get a FREE reusable bag...which I got! Sometimes this place does have some good deals...but they're not all good deals...you'll have to shop around & use your calculator to figure out what the best buys are. I actually take a photo of the items I know I'll be in need of soon...that way when I'm at another store, I can compare that item to the photo & see where it's really cheaper. But of course if you need to buy bulk...then this is the place to go...that is, if you don't already have a club card at those other places. I'll probably be coming here semi-often...when I see great deals in the junk mail ads...they do sometimes have great prices on the First Street brand 2 pound bag of shredded cheese:D read more

Smart & Final Extra! - cars parked in a parking lot - Grocery Near Me - Santa Ana, California

Tomatoes are really clean. Only $99 cents. The food there extraordinaire cheap. Customers super rude and pushy. Employees short-tempered as well. Rite Aid closes at 10 pm. 24 hr fitness very fancy next door neighbor. read more

I love this place. I can find anything related to food here. The prices are low and affordable

When in today for the special of the coffee I guess they run out of the coffee. So I was looking around for help an Jospeh look at me and ask me so kind do you need help and I seed yes do you guys have more of the coffee and he when to ask but he told they had run out till tomorrow. Thank you Jospeh for your help read more

This location is huge and always stocked with fresh produce. Everyone is friendly and willing to assist you. Fast checkout service, especially if they see long lines, they open more checkouts. Less crowds in the morning. read more

My mom fell in love with this place. She's a big fan of smart and final so she was excited when she saw the "coming soon" sign. This is our new spot to buy our groceries, its clean and organize but best of all it's down the street from our house. read more

I really should shop here more often, the prices are actually really good. Better than most grocery stores. The checker in her young 20's wasn't the nicest, but I kinda deserved it (I made her ring up my order in 3 seperate bills). I will definitely be going back. read more

This is a fairly new store I would expect more and it's not cheap either. The produce is always practically rotting and like I said it's not cheap. The mini mart accross the street from my house has fresher produce. Gross. I either always get the same damn cart or a lot of their carts have bad wheels. Annoying. They don't how to bag your shit. So annoying specially for their prices which I mentioned are not cheap. Only reason I go here is because it's rarely crowded. Hint hint. I wonder why. read more

Long lines and only have one register open they need to wake up and put more staff to work here!!! Better off going to another one!!!

Staff is very polite. There's long lines and very little cashiers. It would be rather better if there were more cashiers though. Other than that is a great store. read more

I used to love getting all of my chicken at Smart n final, but lately Ive been Pretty disappointed. I wouldn't write this review if it happened once or twice, but it seems like 1 out of 4 times that I buy chicken it's gone bad already... i could get home and use it the same night (or next day) and it smells like roadkill already... looks like Walmart it is since they sell the same chicken breast for $1.99/lb as well.. read more