What a great team here at Mercedes of Easton, Ohio. We had a check engine light come on while…read moretraveling cross country. Unlike most vendors, they said bring it in today (that never happens). Andy and Jeremy in the Sprinter service department did everything right (that seldom happens). We were in and out with the needed fix within hours. I would highly recommend Mercedes of Easton.

From the owner: Whether you’re a single van owner or managing a large fleet, you can expect the same one-on-one…read morecare and attention you deserve at Mercedes-Benz Van Center Easton. We have finance solutions and competitive lease plans designed to maximize your savings and profitability. When the time comes for service, maintenance, or repairs – you can count on our state-of-the-art service facility to handle all of your needs. Better still, our team of factory-authorized Mercedes-Benz van technicians have access to the latest tools and equipment necessary to pinpoint any issues and correct them quickly.

We purchased 2 new Lexus vehicles within 6 months of each other in 2025. RX350h and NX350h. That…read morewas before experiencing the Lexus service department. I was so dissapointed. I was told I had two free services on each car. I guess there was lots of small print. You would think that a free service whenever it was for oil, filter and tire rotation would not matter how long in between or how many miles. I was WRONG. Then when I found out I had to pay $290 for Oil, Filter, Tire Rotation and a cabin filter I walked out and will not be coming back but for any warranty work. On top of that, talked to my service guy about two issues that would have been a warranty and felt I was not listened to. Probably will not be buying another Lexus.

Came here to purchase a used vehicle. Staff was very friendly and accommodating. The only issue we…read morehad was their financing office. They gave my wife a loan with a 6.89% interest rate saying it was the best rate they could find. My wife has a 788 credit score and is a member of a credit union where she could have had a 5.99% rate. Lesson learned!

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

This is the best sales team I've ever dealt with. Kevin hooked me up with a great Defender 110 and…read moretook care of me the whole way. Michael in finance was also awesome. I heartily recommend these guys. Plus they just love Land Rovers!

What a nice facility located right off Morse road at Easton. It is clean and modern and the sales…read morepersonnel are friendly and helpful. I plan on buying a new Land Rover Range Rover from this facility. The problem is deciding which one I want. The lot is spacious, not overly crowded with cars, so it makes it easy to drive around to look at the inventory.

i was pretty mad my service got delayed but they gave me a really nice loaner car. Now THATS good…read moreservice!

I had a horrible experience at this Tesla dealership from start to finish…read more The "sales associate" - and I use that term loosely - seemed more interested in showing me his collection of vape pens than explaining the features of the Model Y. I swear, he described the autopilot function as "basically, it drives itself, like, dude, just chill." Super reassuring. Then, the test drive. We spent 20 minutes sitting in traffic because apparently, the autopilot doesn't work when there are, you know, cars around. When I asked about the charging network, he just shrugged and said, "There's, like, plugs, or something." And don't even get me started on the price. I could buy a small island for what they wanted for a base-model anything. I asked if they had any discounts, and they looked at me like I'd just asked for a ride to Mars on a unicorn. Overall, if you're looking for an overpriced, underwhelming experience with salespeople who seem to have learned everything they know from YouTube tutorials, this is the place for you. Otherwise, save yourself the headache and buy a horse. At least the horse won't try to sell you a subscription to "premium air freshener."

Do not buy a vehicle from this horrible company. This is my first experience with this poorly run…read morecompany and it will be my last. This is the worst service I've ever received from a Cadillac dealership.

I went in to look at a used car, and immediately got the typical used car sales experience. "We…read moredon't let anyone drive the car until we've gone over numbers and come to an agreement." weird. Well, I just wanted to look at it. I did. It seems Germain had misrepresented the trim level of the car, representing it as a much higher trim level than it was. And they said "we don't let people drive THAT trim level without an agreement on numbers." When I saw the car, it's clear they had misrepresented it. Accident? Who knows. But the next day, they changed it on their web site. I didn't drive the car, just looked at it and said I'd have to think about it. I did; a day later, the sales rep thought I should drive it. I said sure. I went in to drive this somewhat pedestrian car that's just a used car, available anywhere, and they were RIGHT there with the numbers paperwork, right in my face. They wanted me to put my signature to these vague numbers without my even having driven the car. In no way will I put my name on anything other than a sales order. Sorry, that's not how I do business. I don't need any car that badly. I compare that to a few days previous when I went to look at a 2022 Corvette. The very nice young rep took my driver's license and insurance info, handed me the keys, and said "see you in a little bit." If Germain is the only Cadillac outlet in town, I guess I won't be buying a Cadillac. Buyer beware. What a scummy way to do business. I feel like I have to take a shower now to get the snake oil off of me.

Came in for a simple oil change maintenance guy told me to do them once a year or every 10k miles…read morewhich is super bad for an engine tried upselling for service A or B ignoring the fact that i told him multiple times i just need Simple oil change over all pressuring me would not recommend this place to anyone specially add to the fact that he quoted me 450$ and 5 hours of labor which usually should only take 20min over all super negative experience wish i could put zero stars

VERY DISAPPOINTED!! Two and not one star as they tried to take care of the situation, but fell…read moreshort very far. UNACCEPTABLE experience for any vehicle company, but you would expect way more from Mercedes. The vehicle was new and had a trailer hitch installed that was not usable, and spent significant energy trying to remedy without success. Summary *The story is so long it exceeds the text limit. *Sold a new vehicle with a trailer hitch that is unusable. It was not level and sloped downward enough to cause a rack hit the ground when in use while driving over bumps or entering and exiting driveways. *Solution to remedy was driven by me, not the dealer. I had to push every step. *Poor communication overall from the dealer. *Lack of ownership. Each dept seems to work in a bubble/solo. Some cross group communication but no-one responsible for making sure the customer is satisfied. *Issue took over five months and costed around $1,500 for a Mercedes rack, hundreds of dollars in fuel/mileage and 15 hours of driving...... *Some good individual efforts and attempt to remedy by the Sales person and service, but the dealer as a whole has failed to deliver a solution without guidance/leadership after many months. *Time consuming and stressful experience. *Received a card from a service Manager/Liaison asking how they did. I called, left a voicemail and never heard back. Aligns with the experience. *I do not recommend Mercedes Benz or this dealership. Shiny and fancy building with attempts to take care of the customer, but complete lack of follow through resulting in a very dissatisfied customer.

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements…read more Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back!

Kelly has the best service advisors. They keep you up to date and informed. I love the video's of…read morethe repairs needed. Easy to see why repair is needed.

Great experience with the sales team. Hylary and Marco were professional, efficient, and made the…read moreprocess easy from start to finish. The finance team was also knowledgeable, patient, and took the time to clearly explain everything. I appreciated how everything was handled--definitely a place I feel comfortable returning to.

Took hours when trying to buy my car, their reasoning was they "lost" the paperwork…read more Few months down the line my engine blows, no signs of anything wrong, didn't even hit my first service on it. Attempted to call several times, left voicemails, finally talked to a sales rep who gave me a managers number, manager never answered my call or voicemail. Attempting to figure this out with Hyundai corporate but they sold me a lemon and didn't let me buy a warranty on it, so probably screwed. Thanks for nothing, don't buy from them