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    Smart Medigap Plans

    5.0 (1 review)

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    WebTPA

    WebTPA

    1.5(17 reviews)
    1.3 mi

    First off, I would give a ZERO star rating if I could…read more Submitted a claim 3 months ago for dental procedure performed on a dependent. "Lost" was what I was told after 2 months of no communication. This was sent via USPS. So I resubmitted via email and received electronic verification of receipt. Three weeks go by and no communication so I call for a status check. DENIED. I asked when I was notified of this as the determination was made a week ago. "You should get something in the mail." Uh Huh! I asked for the denial reason. Submitted receipt did not have some "code" that they needed. I asked why they didn't call the provider direct to verify that code. "Not our policy." Their policy is to Deny, Deny, Deny and not pay. Find another insurer, this one does not serve you.

    Imagine my surprise when I searched and found that WebTPA is listed as one of the best employers…read more After receiving terrible service from them on several occasions, I can only assume this is due to the absolute lack of accountability by senior management of their employee's performance. When I say terrible service, I mean incorrectly processed claims year after year. I mean that they take months sometimes years to correct a problem that was their mistake. I mean that they refuse to see a mistake despite showing them proof from their own website. If you are an employer looking to hire out for your insurance administration, please care enough for your employees to look elsewhere. These people will drive your employees to look for jobs with better insurance plans.

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    Smart Medigap Plans - healthinsurance - Updated August 2026

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