Steve is amazing and made doing business a pleasure. Rare treat to deal with someone that was…read morehonest and transparent about everything. Highly recommend.

this is the cleanest , nicest, well maintained storage place I've ever seen. nice drive up units!…read moreno long confusing hallways or lights turning off on you at the worst possible time. great move in discounts . super efficient staff. Right off freeway Cons:gate hours are kinda crazy and they are very pricey. I would recommend this place , my stuff is safe and secure, thanks all size, Robin S,

Great, friendly owners and staff. If you're missing a personal touch in doing business, this…read moreStor-It Self Storage on Madero will remind you what's it's like to have great conversations with the local business owners in town.

Great service. The couple of site are so sweet and are always there to help with any questions…read more Site is very clean and have had no issues with rodents or bugs Highly recommend.

I recently had the misfortune of moving at the last minute, and it was nothing short of chaotic…read more Thankfully, I discovered Stor it self storage in Alison viejo, which proved to be a godsend. The manager, Gina, and her team were incredibly helpful, offering flexible storage solutions that made the entire process much more manageable.

We just recently left this storage place of business after 5 years. We get a call the following day…read morefrom Gina the manager indicating that our unit was left dirty. I don't understand what was the purpose to call after the fact we just removed all of our belongings. I understand there might be some small debris or dust left over. Gina made it seem it was an uncanny thing to see after someone leaves a unit. I promise you have more than enough time to tidy if something was left behind. What ever happened with telling yourself "Can I live with it!" You have to do better Gina! This is not the type of call you expect but the opposite.

This is an update to the response: You can't "mask" rudeness…read moreand incompetence and a complete lack of customer service. I actually would have had better service if you had been closed! And your business wouldn't have received a one star rating from me. I also read several reviews before taking the time to drive there from San Clemente, and my experience fit the one star ratings. I ended up taking my business to SAN CLEMENTE SELF STORAGE. What a breath of fresh air! Christine is the kindest lady to work with. I was taken by golf cart to the entrance, then escorted to the second floor of the building, and literally walked to the storage unit. When I left, they gave me a bottle of water and offered their bathroom. I was HAPPY to pay a little more because I was treated so insanely well. And yes. I did call back in February, inquiring about RV Storage. I didn't realized it was your business, and as you can tell, our RV is not at your location.

Great prices, great units, great location and great service.... Thank you Connie for everything!!!!…read more5 stars

John & Terry were AWESOME! Helped us move a piano from Irvine to Aliso Viejo w/ no issues…read more Service was Professional & prompt w/ regards to timing. The price was well within' reason. I strongly recommend PDQ Moving & Storage. Thank You!

The Good: As movers, they're quick and efficient. They got the job done with minimal issue…read more(nothing was lost or damaged), so no complaints there. The Bad: John, the owner, is at best careless and at worst dishonest. I read the other negative reviews here, and that all seems pretty on-brand. He will bully you into accepting his shady practices. PDQ moved my stuff twice. The first time, John pressured me into signing a document saying they wouldn't be liable for anything damaged during the move. When I questioned him on this, he seemed offended that I would even ask and assured me that if he damaged anything he would pay for it out of pocket just because he would "feel bad." Then why have me sign a document? He just wanted me to take his word. I caved and signed it, and luckily nothing was damaged during the move. They moved my stuff into his buddy's storage, which he claimed would be prorated if I didn't use the whole month (it wasn't) and I could pay by credit card (I couldn't). The second time they moved my stuff, John brought an extra mover just so he could get "in and out" quicker (the rate for an additional mover was not worth the time it saved me). Then, his incorrect math overcharged me 0.5 hours (see attached photo). He was rushing me to sign the check, so I didn't bother to check his math (my bad, but still...). I didn't catch this error until I was going through old documents years later. 0.5 hours at $225/hour is... well, a lot of money. The entire experience left a poor taste in my mouth, like I had been taken advantage of. Personally, I would look for a mover with a bit more professional courtesy.

I've used Stor-It a few times over the years and always had an easy and good experience. In the…read morepast year, I've had 3 different storage units based on my moves and Rochelle and Billy have been beyond helpful. They've both been completely helpful and made the whole experience very easy. In addition, I feel that the prices have been good and no surprises. I'm more than happy to recommend Stor-It.

My husband and I have been looking for an affordable storage unit while we have some work done to…read moreour house. Stor-It is great! Rochelle who works up front is so friendly and helpful. We are quite pleased.

Fantastic customer service! Stephanie, Christine and Jimmy were all profesional and went out of…read moretheir way to accommodate our needs. The facility is clean and well maintained.

Extremely courteous and kind staff. Ready and willing to go out of their way to provide helpful…read morecustomer service. The process was quick and simple. Thank you for the pleasant experience!

nice quiet and not busy..love it ....... easy in and out…read more great place.... others in area are just too congested and not nice people,,,, love these guys

The ladies in the office are awesome. So accommodating and very friendly. We've been with American…read moreMini Storage for a long long time. I highly recommend.