I've been seeing Dr. Bannan for four years since I graduated university. After some bad experiences…read moreat the student health center, I was really nervous around doctors. A nice receptionist at the Dignity Health Gynecology clinic recommended Dr. Bannan. For the first time in a long while, I felt that my health concerns and issues were treated fairly. Dr. Bannan cares and is willing to go the extra mile to advocate for her patients. I'm glad to have had her as my doctor. :)

Do not schedule an appointment with Dr. Sarah Flores here! I usually love Sutter maternity, but…read morethis experience was terrible. I was 14 minutes late to my appointment due to an accident on Highway 1 and she refused to take me... I asked if there are anyone else that could possibly take me; that it was an appointment that should take less than 10 minutes and they said no.. I have waited several times for my appointment, but the one time I am a little late. This doctor rejected me... This has never happened before so I feel bad giving it a one star, but I am floored because I was in traffic for almost 2 hours and they couldn't make this one exception... Highly disappointing!

Im not sure why this place has bad customers services my wife comes in with an appointment and we…read morestill have to wait 30 to 45 minutes and today we showed up 15 minutes late due to an accident on the road and they could not see my wife dont think this is right for them to cancel our appointment but they can make us wait for 45minutez when we should up on time.

I love Doctors on Duty on Ocean St. They're right down the street from my place, so I've been there…read moreseveral times. I've never had a bad experience there. All the staff treat people with dignity, courtesy, and respect. This last time I was there I came in with fuzzy symptoms. I was given a blood test, urine test, and EKG. They measured my blood pressure, pulse, and oxygenation. I told one of the staff he was very nice and he said "I love my job ". I don't go there under the best of circumstances, but when I leave I always feel better - at least about humanity.

I had Jackson-Scott M.D. treat me for a foot injury and he has been outstanding. He demonstrated…read moreknowledge, empathy and excellent bedside manners. I was very pleased with the care I received from him and the staff at Doctors on Duty.

I am deeply disappointed with the care I received at this urgent care. When my rapid strep throat…read moretest came back negative, the nurse practitioner immediately framed the situation as "it must be gonorrhea or chlamydia" and started me on STI treatment, presenting it as the only explanation. When I specifically asked if it could be something else, she essentially said no. This was not only inaccurate but also incredibly irresponsible. What should have been said was something like: "Because the rapid test is negative, I'll start you on antibiotics that cover different possibilities, including STIs, while we wait for the lab swab to come back. It may turn out to be another bacterial cause, such as tonsillitis, which won't show up on today's rapid test. Let's cover our bases until we know for sure." That would have been professional, accurate, and safe. Instead, I left the clinic believing I had an STI and accused my partner of giving it to me. This created serious and unnecessary distress and could have had lasting consequences for my relationship. Days later, I got my lab results back -- I do not have an STI. What I actually had was a severe case of tonsillitis caused by another bacterium. All of this happened while I was so ill that I hadn't eaten in two days and fainted in the exam room. For a provider to so confidently and incorrectly declare an STI, without caveats or confirmation, was not just careless -- it was unprofessional and potentially harmful. Clinicians have a responsibility to frame uncertain situations with caution and balance, especially when the social implications are so high. This experience fell far short of that standard.

I recently had my first appointment at DOD Soquel location & everything went smoothly! From…read morescheduling my appointment to arrival & receiving exam results quickly. Everyone was very nice from the front desk to the nurse practitioner I was seen by. I highly recommend this location.

If your physician is located here and I mean anyone in the building, do consider making an early…read moreappointment because going after 3PM means you will hit tons of traffic on Mission St. I have made a note to myself that if I ever have to come in or bring my kids in for a routine checkup. I will make it at 1PM or earlier. Evidently you can pay your co-pay either upstairs or downstairs. Pediatrician is downstairs. Don't let the spacious center fool you, this place is actually pretty great. I liked the medical assistant very much but what I loved most was Gavin's pediatrician; she listened to me and gave me suggestions and talked me through extensively before finishing up his file and whatnot. Gavin is healthy and up to date w/ his shots. He deserved the sticker but then threw it away after 45 seconds.

Poorly handled reception for urgent care. It took almost 3 hours wait for an immunization . The…read morereception area was not full of people while I was waiting.

Wonderful experience overall. Everyone there was super helpful, friendly and competent, from the…read moregreeter in the parking lot, all the way through to the nurses who helped me out the door afterwards. Overall a great vibe, enjoyable conversation, and a remarkable degree of customization of care. I felt extremely comfortable and right at home.

This place is lame. They call me ten times to make sure that they will get paid in advance. They…read morecan't just bill me like normal. They tell me to be here at 6:20 am. I'm here and there is nobody here to let me in. I can't speak for the doctors or nurses, but the administration here is truly terrible!!!!!! Definitely avoid this place if possible!

Dr Christoffersen is the best! If you are in need of hip replacement, he's very experienced,…read moreknowledgeable and his team of professionals is first rate! Excellent patient care from beginning to end. He was a blessing. He took the time to listen and explained in laymen's terms what to expect regarding surgery on hip replacement and the extreme importance of followup with physical therapy as well as occupational therapy. My husband felt empowered knowing he didn't go through it blindly and all questions were answered clearly. Successful surgeries, Excellent Doctor and compassionate team were the perfect combination. We were very fortunate to have Dr Christoffersen talent and experience restore mobility and able to live a pain free life again.

I went to Dr. Christoffersen for a hip replacement. A colleague in his department referred me to…read morehim. I had an x-ray taken about 6 months before that showed my cartilage was very thin in the area. I had a steroid shot that helped for several weeks by his colleague. My pain had gotten really bad radiating to my knee and down from my hip. Dr. Christophersen said that pain in my knee and down wasn't associated with the hip which isn't true. He wanted me to get another opinion and I would have to go over the hill to the San Jose area to a doctor, I was already in so much pain, He didn't seem to care. His colleague thankfully gave me the name of an orthopedic surgeon from Golden State Medical Group in Capitola. Each time you see a doctor it takes a month to get an appointment, This Dr. took an x'ray. In a month he scheduled me for hip replacement surgery. He also did the anterior approach with is a much quicker recovery than the posterior approach which Dr. Christoffersen performs. Its been four months and I am back at Zumba with little pain. I am thankful to have been sent to this doctor by his colleague. I really felt like Dr. Christophersen had no sympathy for my pain. He could have taken another x-ray and seen it was deteriorating. If you are having hip surgery go to Golden State. I was able to cross over from Palo Alto Medical foundation, thankfully!

This experience was really fast. I know when I go there what to expect either a couple hours or…read morehalf an hour 45 minutes. It just depends on the weight and the people and everything like that. The care was good and the type of car was good as well the doctor was very friendly. It was a woman I believe her first name is Cindy. I am not too sure.

This is by far the worst, least professional experience I have ever had. We called ahead and were…read moreleft on hold for 40 minutes. After getting through on the phone, I verified that they could change my mom's catheter and that they had the right size in stock. They did. We drive all the way from the far north end. We arrived, checked in and waited 45 minutes. Gina Siclari came up from the back and scolded the girls in the front for checking people in. (They were scheduled to close early for a company function) she made them tell us that they wouldn't be seeing us. They saw two other people that came after us and my mom's case was urgent. We ended up having to go to the ER. My mom has dementia and doesn't do well at night. I have never been so mad at any medical professional in my life. Seriously bad!!!!!! I would give negative stars if I could!!!