I was very pleased with my experience in renting a storage unit with Linda. She made it seamless…read moreand it was a pleasure dealing with her. The unit is clean and easy to access. Whoever it is who is dissing them should be ashamed!

Do not rent here, very bad service. Employees without training or they do not know what to do, when…read moreI signed the services they told something differently that when I left. When I left I signed all documents but they lost these. Manager do not know what to do, always excused with the phrase that "he will contact the district manager". Several phone calls without answer, then manager was suppose to call me back and never called

Do not rent from this place. If you get a quote online, know that in a few months your rent will…read moremore than double with less than 30 day's notice. This is a bait and switch promotion. They will not tell you when you sign up. BE WARNED. TOO GOOD TO BE TRUE

The pricing is fair, but I believe it's only due to their grand opening promotional period…read more Getting ahold of someone in the front office is a pain and the inside is swarming of stinky, druggies that leave trash, dog poop and lingering scent of some street drug along the hallways. I get the housing market sucks and people do what they have to do but some of these people have no respect for shared space and the facility seems to do no work to control or rectify the matter. I'm now in search of a new storage unit because I believe it's only a matter of time when the place would not be safe for me or my stuff to be left at.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

Love this storage facility. Both Tony and Mary were very professional, efficient and helpful. The…read morefacility is very clean and seems safe and secure. The prices of storage are on the climb everywhere and their rates might be a little bit more than some other places nearby but after visiting other facilities, it was clear that you get what you pay for.

Place is clean, attendant is very friendly and helpful. The unit is secured the front doors and…read moregates close and you can't enter without a code.

I like the storage is very secure. They have great facilities bathroom, disposal etc. Their staff…read moreis really friendly and helpful. They have decent prices. For the quality of the location it's very affordable.

The staff is very nice, the grounds are very clean, and you can tell the owner cares about the…read moretenants which is why this review is out of the ordinary for me, but it must be expressed. The insurance they use will eventually go up a few dollars a month, then higher and higher. Quite a bit of manipulation there considering the prices reflect a guarantee that the rates will not increase.

The prices change (increase) without any type of notice or valid reason…read more Have had a problem with a horrible sewage smell right outside my unit. Told a district manager about it, and he suggested I inform them when it is back. He was more than comfortable asking a lot of questions about the contents of my unit. I received a lecture about how canned-food has labels that rats can smell, thus they can't be stored in the unit. Every manager (or employee) to whom I complained, that stood over the drain outside my unit could smell the sewage. I sent a letter outlining the laws involved and asked for remediation. That was 2 weeks ago. Absolutely NOTHING has been done. Was at the unit again yesterday, and gagged, and told the manager inside. I doubt I will be staying long but will be forwarding the information to appropriate oversight agencies. Other noteworthy item: there's a revolving door for employees. Don't know why but that signals other issues from the top down.

Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

No complaints. Easy to use, access through the phone app is nice. Building is always clean and…read moreclimate is nice

Amazing - Shelia and Tom are the epitome of amazing customer service! We needed a storage unit…read morequickly and they took care of us! Would recommend anyone needing storage solutions to give them a call. We would not hesitate to call them again if needed!

I have been a customer for over a year. The facility is very bright and clean always. With the…read morerequired gate code for in and out, I know that my items are safe there. I stopped by the office with a billing question this week. A HUGE shoutout to the office manager, Star, for assisting me several times in a week and being patient with me. She is truly a superstar!

Ultra clean, friendly, secure location! I was greeted by…read moreAngel today on my first visit to this location. I had previously setup and paid for my unit online which was a breeze and didn't require me to go into the office which is cool. I wanted to get the run down anyway which Angel was awesome at. She told me the location as well as provided a map and best path to get to my unit. I still screwed up by going up and extra level but was blown away by how dialed in their facility was. Like if I dropped a delicious Rolo chocolate on the ground, I'd totally still eat it. The facility itself, as well as the elevator is key code protected and you will even need to use the code to leave which was awesome. When I finally got to the unit itself was spacious, bigger than I thought it would be based on the dimensions and I even liked the construction, leaving no large gaps or spaces that would allow passage into other units, after all we are looking for a SECURE storage unit for peace of mind. All on all, very happy with Angel, Extra space and the facility they maintain. 10/10! Pm

I am a superintendent for a general contractor and we have used southwest Mobile storage for the…read morepast few years, lately I've been dealing with Haley Fitzgerald on the last past project and she has definitely been on top of it and easy to communicate with. We will continue to use Southwest mobile storage if their prices can stay competitive.

I have used SMS for my storage needs on multiple projects with the company I work for and they have…read moredone an amazing job each time. They were able to provide containers for us within a day or 2. They are my go to container company in the Phoenix area and Alicia Rock is the best account manager. Very responsive by phone and email. Next time you need some extra storage give Alicia a call.