Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

Chris was on time with his large steam cleaning truck. The cost estimate was accurate. Statewide…read moredid an excellent job of cleaning two wall-to-wall carpets in preparation for an open house to sell my home.

I needed my dining room chairs cleaned after 8 years of heavy use. They came out looking like new…read more Easy to schedule, great communication and very very fair price. Will use them again!

Lorenzo was responsive and very helpful with telling me the offerings of his service. He was very…read morethorough and efficient when cleaning my 3 seater sectional + living room carpet, and the price he charged was very reasonable. Will definitely think of Florez Deep Clean again the next time I need some couch and rug cleaning.

Lorenzo was extremely thorough and went above and beyond to remove a nasty oil stain from a…read moreheadboard that other top reviewed local upholstery cleaners said couldn't be removed! I am now working with him on a few other projects and look forward to seeing how they turn out. He did have to reschedule from our scheduled time a few times at the last minute due to issues with traffic or his van, but was always communicative and flexible in finding new times. Lorenzo is honest and hardworking, and really cares about addressing my specific concerns and goals in restoring my pieces. I recommend working with him over the bigger companies that just do a generic cleaning. Thanks Lorenzo!

I love Rose's Cleaning and have used their services for cleaning for myself and my friends. When I…read morelearned they also organize, I worked with them for my closet and this experience went far beyond "cleaning" and felt like true care for my home and my things. Everything is now beautifully color-coordinated, placed on uniform hangers, and thoughtfully organized by category. Workwear, workout clothes, t-shirts, socks, underwear, and accessories all have their own clear, intentional system. It's visually calming, easy to maintain, and makes getting dressed and finding my things peaceful. What stood out most was the team's attention to detail and respect for my belongings. Nothing felt rushed or careless. They took the time to understand how I use my space and organized it in a way that actually makes sense for my life. The final result feels elevated, functional, and very personal. If you're someone who values order, cleanliness, and a peaceful home environment, Rose's Cleaning and her team are exceptional. This is ideal for anyone looking for wardrobe organization, deep care for their belongings, or help creating systems that last. Professional, warm, reliable, and incredibly thorough. Thank you Rose!

They pulled a bait and switch. They were responsive and I explained what I wanted: a light…read morecleaning. They sent someone out to see the home and it seemed like they were willing, then the owner required an expensive and extensive deep cleaning. The home is well managed but dust has accumulated b/c the owners have been away for months. The quote was outrageous. I passed.

These ladies were very professional, and very polite. The…read morecleaning was very efficient and thorough. I would greatly recommend this company to my friends and family!

Dinora and her team were so sweet, professional, and made our place look amazing! So clean and…read moredetailed, highly recommend!!

Jason came over and cleaned our couch and rug, the couch and rug look brand new and he gave us an…read moreaffordable rate! Definitely our guy moving forward, would highly recommend

Jason is great, he did a fantastic job and met some Very…read moredifficult requirements. I would Recommend him to anyone looking for a true professional.

I hired Shine On Boston for a move-out clean of my apartment, and they were fantastic! Scheduling…read morewas easy, and they were great about communicating--sending me reminders ahead of time and quick updates the day of. Anytime I had a question, they responded right away, which made the whole process stress-free. The cleaning itself was excellent. They worked efficiently without cutting corners, and by the time they were done the apartment looked spotless--truly better than when I first moved in. Definitely worth the very reasonable price. Professional, friendly, and detail-oriented--Shine On Boston made my move-out so much easier. I'd absolutely recommend them to anyone looking for reliable cleaning services in the area.

Shine on Boston, was efficient. Decent pricing and professional, the 3 ladies were great and…read morepolite. We will definitely be hiring them for any other service we might need. 1.5 hr to clean a one bedroom one bathroom apartment for move out, they cleaned kitchen(cabinets, counter space, oven and fridge which was great)! Thank you Shine on Boston!

We were more than happy we were "very impressed" with their service, communication, price, friendly…read moreattitude, and quality of service. Carpet Cleaning Experts are amazing. Even though our rugs are getting up there in age, when we unwrapped them and put them back down in place they looked brand new. We couldn't get over it. Re: the cleaning of our hardwood kitchen floor -- Ishmael was a gem. Right on time, he did a great job, and he was so, so very nice. When it comes to our hardwood floors my husband is very fussy.... and guess what? He was totally happy with the job Ishmael did. More than happy, actually. Which is GREAT!!!!

Carpet Cleaning Experts does a good job cleaning rugs, but it is a family business and the family…read moremembers are pretty abrasive and discriminatory when they quote prices. My next door neighbor has a condo that is larger than mine, but she is sent coupons periodically for better deals while I receive nothing. The woman who answers the phone told me that I don't get any coupons because I supposedly am "harder to deal with!" I have used this company for years but will not use them again. They are unprofessional with respect to customer relations. LK

Jacky did a GREAT job cleaning a truly nasty carpet (thanks cats). Was very responsive, flexible…read morewith scheduling, came right away. AND the price for a deep clean was lower than *any* of the other quotes. I got a quote from another company to clean the carpet of 1 room for $500! Lol, no. Went with Jacky, no regrets. I wish I had before and after pics because wowza.

They responded immediately to my inquiry, got over within a couple of days for the estimate and…read morescheduled the work to be done the next day. Very pleased with the cleanliness of wall to wall carpeting that was overdue for a good cleaning!

After graduate school I decided to take a stab at this "adulting" thing and purchased non-IKEA…read moreFurnitures. That said, with legit furnishing comes great responsibilities.... My friend's boxer started having accidents in his sleep and it just so happened that his favorite place to sleep is on my couch. Within two days, more than 1/2 of my brand new sectional is covered in urine! ::insert petrified emoji:: Immediately I started contacting cleaners in the area while treating the area with enzyme, but with it being the holiday season few places replied and those that did either had mediocre reviews or can't be available for another week. However, Amy from JP Upholstery replied right away and was efficient, professional and understanding. I was hesitant because the price was higher than I expected but being the neat freak that I am, the idea of the urine setting into the couch was giving me nightmares. Long story short, I confirmed with Amy for the next day to have Joe stop by. He was on time, professional, and efficient. Within 1.5 hrs the couch was drying and although he made no guarantees that the couch would be restored to its formal glory, it dried beautifully and the stains disappeared. Highly recommend!

Awesome job! Showed up on time and cleaned a mattress that had been slept on by someone who stayed…read morea bit toooo long. If you need a courteous professional to defunkify a bed from an odorific guest, these guys will do you right!