Went around noon 12-1 and the place was spotless only really two other people were here to sit and eat. Worker was friendly and very helpfu. Food is always good, never had a problem with this place. read more

This place has been hit or miss for many years with the burgers but the one thing they always nail are the tots or fries. The rosemary, garlic, olive oil combo is sooo goood. This time I had their limited Colorado Burger and it was actually really tasty. These are the ingredients, it had an Angus Beef double patty, grilled green chilies, melted aged cheddar and pepper jack cheeses, lettuce, tomato, mayo, all on a spicy chipotle bun. The green chilies and bun were hardley spicey at all, but the pepper jack cheese did bring a little heat that was balanced out by the cheddar cheese. The bun was good but the bottom bun was to greasy, but thats an easy fix with some training. The restaurant was clean and presentable with nothing really unique about it. The costumer service was great. This place revamped their entire burger menu and spice blend in late 2024 and I think they are on the right trend forward. I wasn't a fan before but they grew on me with this burger and I will try others in the near future. read more

Smashburger - Colorado Burger with rosemary garlic oil tots. - Burgers Near Me - Boise, Idaho

These are not the Oklahoma style burgers but they were still good. I was helped by a nice counter guy who was friendly (Kyle?). I ordered the Classic Smash burger. It came with tomato, red onions and a green leaf lettuce leaf and dill pickle slices. A little messy to eat - maybe they can use a wrap like most other burger places do. I also got a fountain drink and liked their variety of drink options at the self serve station. There's nothing really smashed about this burger except the name. I thought the very definition of a smash burger is one round mound of ground beef that is smashed on the grill to cook it. Shouldn't they be irregularly shaped with charred meat on the outer parts of the patty? This burger was none of that. However, the burger was well priced and tasted just fine. I liked the large bun with my burger and the drink cups are nicely insulated too. A good value but they remind me of a burger from The Habit for some reason instead of a true smash burger like I get from a lot of other places. A great smash burger comparison is a smash burger from Daddyburger in Tucson or Smash that Burger in Seattle. Now those are great smash burgers that I hoped this place would've been. Maybe this company needs to get back to its roots? read more

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Quick burger pick up. Got the Colorado burger and the fresh with rosemary and both tasted good!

Smashburger isn't bad for a quick burger. I got a gift card for this place, but I'm not sure I would come here again. One of the meals came out quickly, but the other one was quite a bit longer, making it awkward to wait. I would also advise against the smash fries - they are way too oily and seasoned! read more

Smashburger - Burgers Near Me - Boise, Idaho

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The Management here is some of the most humble and treasure valley loving people I have met! They do tons for local Treasure Valley! read more

Smashburger - Burgers Near Me - Boise, Idaho

Waited almost 30 minutes for a simple burger and smash fries and the order still came out wrong.

The food was good but don't let it fool you I'm not sure if my burger wasn't cooked enough but I had the worst food poisoning after eating here I would NEVER eat here again or recommend this place read more

This place sucks. Came here twice, both times only one in the restaurant, food takes well over 30 mins. Place is dirty, no motivation from staff. The 1 small modification I made both times they got wrong. read more

Very good service with dairyon:) My order came very fast and was all correct the customer service was great very kind and greeted us with a smile ! read more

Dairyon was super nice and funny when interacting w me. food was great too the hot dog was perfect.

In town visiting some family & was shopping at the Cabelas & Best Buy . . . smelled hamburgers! Smashburger - yea! Been a while since I've eaten at a Smashburger, but I remember the burgers being pretty good and they have tots! Ordered a double bacon smashburger with tots. Burger & tots were ready in about 5 minutes. As good as I remembered! Juicy, tasty burger with fresh toppings! The tots are great! I'm a mustard with tots/french fries, but go ahead and dip in condiment that makes you happy! Good burgers at a great price. You can count on Smashburger to bring it! Cheers - Eric read more

Smashburger - Double avacado bacon club and tots! - Burgers Near Me - Boise, Idaho

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I think it's time to update my review. Smashburger on Franklin feels like it's a business in decline. The good - not a lot to report here. Truly nothing that would make me say to someone, 'Hey you should go there and order...." The meh - most of the experience. Portions have clearly been reduced on most/all items. Prices are up and the value is reduced beyond what I'm willing to pay - yes, you can read that as I'm probably not going back. The Jalapeno chicken sandwich -and it seems many others are no longer available. The bad - I'm not sure any of it was bad, but it wasn't an experience that I'll spend my money on. The tasty food and fries used to bring me in. read more

My wife and I went to have dinner together at this location. We placed an order and sat and waiting for our food, about 15 minutes later my wife's meal came out. No comment was made about my meal. I refilled my wife's drink and was turning around to ask about my meal and they said that it was coming soon, they were waiting on my bacon. A few minutes later and a worker came over and told us that they got a huge catering order of 45 burgers and they needed to fill those before they could fill my order even though we ordered before that came in and I was still sitting waiting for my meal, which was on the same ticket/order as my wife's meal. When I asked how long the wait would be they said it would be 20-40 minutes and would get to it when they could. I told the guy I wanted a refund and he said he would get the manager. I told the manager I wanted my money back which he said he could take care of at the register. As I walked up to the register my meal was in the food window, although they seemed confused if it was my meal and did not offer if I wanted my meal or the refund. Really for the inconvenience I should have received both. Manager gave me the refund and we left so I could eat somewhere else. We have eaten at this location several times, disappointed with the service and experience this time. read more

Even though I was only about 15 minutes away from the restaurant it still forced me to make the pickup time online 15 minutes longer than it needed to be. All I ordered was a bacon smash burger and smash fries. I placed the order at 6:46 Pm and was told I can only make the estimated wait time 7:15. Obviously I arrived earlier than that at 7:03 but after checking in at the counter I was still told I had to wait until the time I was forced to put down. While waiting I saw a lady stand at the register for a good while, none of the employees helped her before I left, I don't know how long she ended up waiting, as when my food was ready at 7:22(very disappointed) she was still standing there when I left. Upon getting home, my wife was disappointed to find that they didn't include the avocado on her burger that we paid extra for, along with the ranch being missing as well. The fries were evidently not fresh either, so I'm not sure why it took so long to begin with if the food was already made and sitting out for so long. The only reason I gave 2 stars instead of one is because the burger was decent even if it was missing ingredients. We'll stick to the Habit Burger. read more

Smashburger - Timeline of my order being pushed back repeatedly - Burgers Near Me - Boise, Idaho

I just tried smash burger for the first time in a long time and man it was really solid. I got the double with grilled onions. Definitely not cheap but I was fully satisfied; the staff was great too! read more

Wish I could have had a chance to try it, my food never came. Took them almost an hour to get out just one burger, when we had two burgers and two fries. We got up and left, and got our money back. The service was terrible, don't waste your time on this location. read more

On Sunday August 13, 2023, at 11:15 am I entered a Smashburger restaurant (#1058), which I have been to many times in the past. I could see there was only one couple (patrons) seated at a table, one employee (male) seated at a table and on his phone, one employee at the service window facing away from me and watching a football game on his phone (he did not respond to me entering the restaurant and walk up to the register to order). I stood at the register for several minutes, before he put down his phone with the football game on and approached to take my order. I ordered Haystack Onions (order #10005) only. The order was placed at 11:21 am according to the receipt. I stood by and waited for my order. While waiting for over 10 minutes, where all I saw were the cooks in the back just talking and joking around, apparently working on the order for the couple waiting at the table, when two others came in the restaurant to order. After a few minutes, the order was complete and another person came into the restaurant and stood at the register waiting to order, while I stood by and waited for my order. I saw that the couple at the table had received their order. The second couple that came into the restaurant was having their order and a phone order was being processed, but nothing for me after ordering 15+ minutes earlier. I observed the order (which contained Haystack Onions) for the second couple had been completed and was being brought to their table. I inquired about my order. The male who took my order called back to the two guys cooking and again asked about my order. They stated that they had to put them in to cook. I eventually received my order, 20 + minutes after the initial order, and 25 minutes after I entered the restaurant. I would normally not complain about something like this, however, this is the second time I have complained about something regarding to your company. The first time was an incorrect order. This time, I could understand it taking so long if they were busy, but they were not busy at the time. There were only three of us in the restaurant. They were just too busy messing around and not paying attention to the customer. Because of this, I highly doubt I will ever go back to store #1058. Thank you, Rob Knudson Boise, Idaho read more

Nothing annoys me more when my foods done and you don't hand it to me. I seriously have to get upset for you to remember that the one to go you have is mine and I'm just sitting there waiting for it. They had no other orders either. Guy bagged it up and went to the bathroom. Like my guy I'm right here. Just hand it to me. read more

Food here is nothing special. Dining room was mess. Overpriced. Girl working the counter was not at all welcoming. When I asked her a question that she didnt know the answer to, she yelled out to the guy in back, and he came out and yelled at her in front of customers. Won't be returning. Taste, quality, cleanliness, and customer service are 10 times better at In n Out for less money! read more

the worker dairyon gave amazing customer service when we saw him for a minute. and the burger was delectable I highly recommend this place to everyone the service was great as well as food and so was the music softly playing in the back read more

The food was great, and the employees are very nice and helpful! Smashburger is delicious and awesome to eat at.

Such great people and food! welcoming vibe and great music! Corey the GM spoke with me at length about pokemon and now we are friends!!

I have never tried a Smashburger and I was really excited to try it for the first time. Coming from California we've got the In N Out Burger chain. Which I've had as a kid and it is so-so. The Smashburger was delicious, flavor packed, and crispy! I am so glad I went here and had the glorious burgers. Just so much yes and I know you may giggle at my passion for the burger but it was good! If you haven't tried a Smashburger yet, I highly suggest it! read more

Smashburger - Burgers Near Me - Boise, Idaho

Beef Tallow, that's what they use for their oil. If you are a carnivore this is preferable. The burgers are always good as are the fries. Service is always good as well. read more

Our wait was extremely long and the facility was not busy at all. The manager was yelling all over the place and couldn't seem to get her workers to do the job they needed too. I have never seen a fast food place turn people away because they couldn't take their order for 30 minutes. The facility was dirty and tables we not being cleaned. We were in town and excited to go here, but we were extremely disappointed with our experience. read more

Smashburger - the inside of a fast food restaurant - Burgers Near Me - Boise, Idaho

They need more staff. I paid $17 for a burger, fries, and a drink. It took 45 minutes to get my burger and I contemplated leaving because it made me late for an appointment. The employees were working extremely hard, but it was sad to see such a poorly run business. read more

Service was great. Went in to order my dinner. I asked for a suggestion on a burger and the Brisket Burger was recommended. I got that, some tator tots, and a Carmel shake. Sandwich was so so. Didn't care for the bun, so I ate the brisket and bacon, which were good. Tots with a little catsup was good. Shake was good, but on the thin side....too much milk. Should've had a regular burger on a regular bun read more

I know they are a chain, and no chain is perfect... But I still feel like these guys make the best burger in the valley. I Drive almost 10 miles out of my way, just to go here! read more

First - I did not get my drinks. Second - The chicken wings were raw and dripped all over the rest of the food. None of it edible. Third - There is no customer service, they are rude and condesending. They are not worth the over priced garbage. read more

Smash Club a great company with with great employees. Would highly recommend you stop by and enjoy a delicious burger from Smashburger. @ smashburger read more

Smashburger - Anniversary - Burgers Near Me - Boise, Idaho

we have going the the Smash burger in Nampa Idaho for years. I must say some of those were rough. lately the food, customer service and environment has been outstanding! shout out to Caleb ! Awesome customer service! and another shout out the manager Jermey for turning the place around! read more

I've been to Smashburger elsewhere, but the first time at this location. I'm having mixed thoughts for my visit. The price is in line with other gourmet burger places. The food: I had the classic single burger with cheese. My first bite was awarded with the perfectly seasoned patty. However, as I ate I felt there was too much ketchup and mustard as it over powered any other flavor. The fries are thin and cooked perfect with a crisp outer shell, but soft inside. They could've been seasoned a little more. The fry sauce was a good complement. Service: The service was prompt and answered any question I had. Facility: The facility was clean. But this is where they lost a star. In fact, I almost removed 2 stars in this category. When entering the restaurant and throughout the meal, there was a bad burnt smell. It really took aware from the good food. I may return, and if I do, I hope they won't have the burnt smell. read more

Smashburger - Single Classic Smash - Burgers Near Me - Boise, Idaho

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Everything is À la carte and the price is $12 for hamburger fires and coke. Won't be coming back any time soon I can get better deal elsewhere. The food isn't worth the cost read more

Smashburger - Burgers Near Me - Boise, Idaho

I have been months searching for a real burger only to be mislead to places like Freddy's, Golden Wheel Drive-In, Main Street Burger and Burger N Brew. They all suck, big time. If they aren't forcing you to use gobs of nasty "fry sauce" on your meal, they are serving up tasteless, defrosted something they call meat on a boring, stiff bun. Freddy's and the Golden Wheel can't even fake a burger since all you get is frozen patties in a bun without tomatoes, lettuce and onion. If the world was filled with 4 year olds, then these guys would be making the right kind of food. The Boise Fry Company is highly overrated and one must get a second home mortgage to afford eating there. If you like to take 5 minutes placing an order where you have to tell them 8-10 pieces of critical information from a list of 50 choices, then you are that same person who can't order your favorite Starbucks coffee in less than 25 words. We had some success with Pauly's Bar Room which serves some mean specialty burgers. The Dutch Goose provided a great burger, but they have closed for good. Hat's off to Beef O'Brady's for their build your own approach. Out of all of these places, they have the advantage of having full liquor bars where little ankle-biters are not seen nor heard. Behold the Smashburger. A no nonsense place where one can get a classic double cheeseburger with onion, tomato, lettuce and pickle for $7.30. The meat is greasy and of course, delicious. The sauce is nice, not overpowering. The staff is welcoming and polite. The burgers come out FAST and I mean FAST. The dining room is spotless with lots of COVID precautions for both the servers and the customers. Add a side of fries for $2.70 and you have a great American lunch or dinner. The fries are plain cut and loooonngg - not batter dipped (ugh), crinkled, shoestring or steak fries or any other bizarre mistreatment of the poor potato. They are perfectly fried. They are not served with some dummy forcing fry sauce on you, but rather they are automatically served with little packets of ketchup. Yay! My entire meal was properly seasoned and at the right temperature. Something that the "other" fast burger places fail at. Smashburger ya done good. Photos? Just look at the ones that have already been posted. They are accurate. read more

If you want to eat together with your family don't eat here and they can't read so they can't get your order right.

Hopefully In Out Burger comes to Boise soon. This place sucks!! Order was wrong. Long wait. Clueless staff -obviously not trained. Kept apologizing for it. First and last time!! read more

Wonderful and kind staff. They were so friendly and our food is fantastic. We will happily be back again!

Service on the kitchen end was the worst I've EVER experienced. We had 3 orders 2 burgers 1 wing they came out at three different times, then they came out and said they were out of the sauce for the wings we ordered minutes after the order and 1person done eat. We walked in there was 1 person in there so it was due to it being busy just horrible management of the kitchen staff . read more

Been to Franklin and airport locations. Food tastes good if it's hot, but I won't ever go again due to slow (40 minutes in store to get all our food), cold food, with terrible service and excuses for the bad service. read more